Donzen dekbedden, een kluis op de kamer, een bureau

Beoordelingen van Residence Inn by Marriott Miami Sunny Isles Beach

3 out of 5
Residence Inn by Marriott Miami Sunny Isles Beach
17700 Collins Avenue, Sunny Isles Beach, FL

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 544 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 251 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 112 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 54 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 41 van 1002 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

4 nachten verbleven in juli 2019
Reactie van General Manager op 23 aug 2019
Dear Guest, thank you for evaluating your stay. Your rating indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Dace Stewart, General Manager

2/10 – Ontzettend slecht

Maryna

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We came to the place and at the registration desk person tells us that he doesn’t see our reservation and he needs condo’s number, which I never got. I called host as her number was provided on Expedia and she told another person’s name, who made a reservation, I corrected her. She sent out confirmation letter with apartment number. It was other person’s reservation. I called her back and explained it, she started insisting that Vrbo did something wrong and it was a fraud and she doesn’t know anything about our reservation. Host told it was a fraud, that someone stole our money and left her contact. This was the moment when we heard of Vrbo for the first time. After that we contacted Expedia and were redirected to Vrbo. It appeared that we ordered place through Expedia, but it was through their partner Vrbo. If you try to contact Expedia, there is no answer and they transfer you to Vrbo and they start verifying your information (very interesting stuff happens as I didn’t have Vrbo account at that time). We were told that our reservation was cancelled (by host), we didn’t get any information about that and our money never came back! Vrbo had some kind of insurance and they booked us a hotel for three days and for the rest of the stay we paid by ourselves. We asked for reimbursement which didn’t happen until now.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Shanesha

Positief: Staat van de accommodatie en faciliteiten
Great
4 nachten verbleven in april 2024
Reactie van Rooms Operations Manager op 1 mei 2024
Dear Shanesha, It was a pleasure having you as our guest at Residence Inn Miami Sunny Isles Beach. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your review, and we look forward to hosting you again soon.Alexa Musumeci,Rooms Operations Manager

10/10 – Uitstekend

Annalyn Galitan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Rooms Operations Manager op 27 apr 2024
Dear Ms. Galitan, Thank you for your kind rating. We are glad you had such a positive experience during your time at Residence Inn Miami Sunny Isles Beach, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Alexa MusumeciRooms Operations Manager

10/10 – Uitstekend

Marijan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Inside the building is really nice, and the activities
4 nachten verbleven in april 2024
Reactie van Rooms Operations Manager op 25 apr 2024
Dear Marijan, Thank you for being our guest at Residence Inn Miami Sunny Isles Beach and writing such a generous review. We are delighted that you enjoyed our property and the amenities we offer. Thank you once more for including us in your travel plans; we look forward to many more memorable visits with you!Alexa Musumeci,Rooms Operations Manager

6/10 – Redelijk

Cynthia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Rooms Operations Manager op 25 apr 2024
Dear Cynthia, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Alexa Musumeci,Rooms Operations Manager

10/10 – Uitstekend

Susanna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Beata op 24 apr 2024
Thank you!

10/10 – Uitstekend

Itanya

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was nice and clean.. Soon as you walk through the door the Smell is breathtaking it smells wonderful. The free drink a day was definitely Refreshing. Rooms was nice and clean and everybody was Friendly. Bartender and Food was Excellent.
4 nachten verbleven in april 2024
Reactie van Rooms Operations Manager op 21 apr 2024
Dear Itanya, Thank you for sharing your review of Residence Inn Miami Sunny Isles Beach. It is delightful to know you had a great stay and that you were pleased with our courteous associates and well-kept, relaxing accommodations. We also appreciate you mentioning the complimentary drink we offer and the delicious food we serve. It was our pleasure hosting you, and we hope to be your hotel of choice every time you visit the area. Alexa Musumeci,Rooms Operations Manager

10/10 – Uitstekend

Enej

16 nachten verbleven in maart 2024
Reactie van Rooms Operations Manager op 30 apr 2024
Dear Enej, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Residence Inn Miami Sunny Isles Beach, and we look forward to welcoming you again soon.Alexa Musumeci,Rooms Operations Manager

6/10 – Redelijk

Brandon

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
3 nachten verbleven in april 2024
Reactie van Rooms Operations Manager op 10 apr 2024
Dear Brandon, Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. Thank you once more for your feedback, and we look forward to seeing you again on your next visit to our area.Alexa Musumeci,Rooms Operations Manager

10/10 – Uitstekend

Kamlesh

Great service and property.
5 nachten verbleven in april 2024
Reactie van Rooms Operations Manager op 8 apr 2024
Dear Kamlesh, Thank you for choosing to stay at Residence Inn Miami Sunny Isles Beach and sharing your experience. We are thrilled to know you were pleased with our outstanding service and well-maintained property. It was a pleasure to host you, and we look forward to your return visit.Alexa Musumeci,Rooms Operations Manager

6/10 – Redelijk

Margaret

5 nachten verbleven in april 2024
Reactie van Rooms Operations Manager op 27 apr 2024
Dear Margaret, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you again for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Alexa MusumeciRooms Operations Manager

8/10 – Goed

Luis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es una propiedad muy básica para ser un Residence Inn. Encuentro un poco descuidado el cuarto. El comedor es muy pequeño para la cantidad de huéspedes y tal vez puede ser por la temporada alta.
9 nachten verbleven in maart 2024
Reactie van Rooms Operations Manager op 5 apr 2024
Dear Luis, Thank you for choosing Residence Inn Miami Sunny Isles Beach and sharing your experience. We are glad to know you enjoyed your overall stay with us. However, we apologize for the concern you had with our accommodations, and we will share your comments appropriately as we strive to enhance our guest experience at all levels. We are also sorry for the frustrations you experienced during our peak season, and we want to thank you for your patience. Furthermore, we regret your disappointment with the size of our dining room. Thank you again for your feedback, and we look forward to your return visit. Alexa Musumeci,Rooms Operations Manager

8/10 – Goed

Silvi, Wilmington

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Rooms Operations Manager op 5 apr 2024
Dear Silvi, Thank you for being our guest at Residence Inn Miami Sunny Isles Beach and sharing your excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area.Alexa Musumeci,Rooms Operations Manager

8/10 – Goed

NEELESH

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff and cleaning crew were very helpful and attentive. Only issue we had one day was someone smoking marijuana on their room which was coming through our bathroom but the staff sorted it out quickly. Great stay
10 nachten verbleven in maart 2024
Reactie van Rooms Operations Manager op 26 mrt 2024
Dear Neelesh, Thank you for being our guest and sharing your feedback. We are glad your overall stay was pleasant; however, we apologize for the specific issue you outlined. We are pleased that our staff resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We hope you will stay with us again at Residence Inn Miami Sunny Isles Beach the next time you are in the area. Alexa Musumeci,Rooms Operations Manager

2/10 – Ontzettend slecht

Diego

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This is not a Marriot, looks like a cheaper motel. Mediocre service.
3 nachten verbleven in maart 2024
Reactie van Rooms Operations Manager op 27 mrt 2024
Dear Diego, Thank you for taking the time to leave a review. We sincerely apologize for not meeting your expectations and for the unsatisfactory service you received from us. Please be assured we will follow up on your comments with our team and will take the necessary measures to ensure we focus on providing exceptional hospitality and stay to our guests. We are grateful for your patience and feedback, and we hope you will give us another chance to make a better impression. Alexa Musumeci,Rooms Operations Manager

10/10 – Uitstekend

Renee

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff!!! Super friendly and helpful!
5 nachten verbleven in maart 2024
Reactie van Rooms Operations Manager op 25 mrt 2024
Dear Renee, Thank you for choosing Residence Inn Miami Sunny Isles Beach and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our courteous associates. This is what we strive to do every day, so we appreciate you acknowledging our efforts. Thank you again for allowing us to be of service. We look forward to having the pleasure of doing so again in the near future.Alexa MusumeciRooms Operations Manager

8/10 – Goed

Sam

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Next to best resorts
3 nachten verbleven in maart 2024
Reactie van Rooms Operations Manager op 23 mrt 2024
Dear Sam, Thank you for the wonderful review of your recent stay at the Residence Inn Miami Sunny Isles Beach. We are pleased you found our location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area. Alexa MusumeciRooms Operations Manager

10/10 – Uitstekend

Harshang

Positief: Netheid, staat van de accommodatie en faciliteiten
Good property to stay walkable distance near to beach also easy public transportation is available.
4 nachten verbleven in maart 2024
Reactie van Rooms Operations Manager op 20 mrt 2024
Dear Harshang, Thank you for the wonderful review! We are glad our location worked well for you and that you appreciated being so close to the beach and for the convenience to public transport. It was a pleasure hosting you, and we look forward to your next visit to Residence Inn Miami Sunny Isles Beach.Alexa MusumeciRooms Operations Manager

10/10 – Uitstekend

Myrtice

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If I could change anything, i would have liked a shuttle ride from airport to hotel.
4 nachten verbleven in maart 2024
Reactie van Rooms Operations Manager op 19 mrt 2024
Dear Myrtice, We are very glad you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done! Thanks for your valuable suggestions and we will surely share them. Thanks and we hope to have the honor of hosting you again soon here at Residence Inn Miami Sunny Isles Beach.Alexa MusumeciRooms Operations Manager

10/10 – Uitstekend

Natasha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved our stay so much that we extended it. Excellent location to beach, shopping restaurants. Excellent service. We will definitely go back.
3 nachten verbleven in maart 2024
Reactie van Rooms Operations Manager op 17 mrt 2024
Dear Natasha, Thank you for the wonderful review of your recent stay at the Residence Inn Miami Sunny Isles Beach. We are pleased you found our location near the beach and various dining options to be perfect for your plans. We are also delighted to know that our dedicated associates took excellent care of you and that you ended up extending your time with us. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Alexa MusumeciRooms Operations Manager

6/10 – Redelijk

sarah

Reisde met familie
Positief: Netheid, voorzieningen
It's a very basic hotel, the location is not the best but there is lots of dining options around and the beach is less than 10min away. We had an unpleasant conversation with Peter at the reception, during our check-in, which was taking forever, he mentioned that he was not sure they had a room ready for us, it was 8:30 at night! Eventually he gave us our keys to a room without balcony. We've specifically booked with a balcony. We asked to change room the next morning and Laura was very helpful. At checkout, we unfortunately had to deal with Peter again... This person is rude and does not seem to know what he's doing. Overall though the hotel is clean, the pool is nice with a partial ocean view, and the food at the restaurant is correct.
4 nachten verbleven in maart 2024
Reactie van Rooms Operations Manager op 17 mrt 2024
Dear Sarah, Thank you for choosing to stay with us and sharing your experience. Please accept our sincere apologies for the behavior of one of our front desk associates. A first impression is always important, and what you described is not the impression you should have of our hotel. We will address this appropriately to ensure this is not repeated, and we appreciate you bringing this to our attention. We are also sorry for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. On a positive note, we appreciate you mentioning how our clean facilities and various amenities made a better impression. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Alexa MusumeciRooms Operations Manager

10/10 – Uitstekend

Fabiola

Amazing staff and clean room
5 nachten verbleven in februari 2024
Reactie van Rooms Operations Manager op 16 mrt 2024
Dear Fabiola, We are delighted you enjoyed your stay at the Residence Inn Miami Sunny Isles Beach. We are glad that you loved our well-kept accommodations. We are also happy to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. We look forward to your next visit whenever you return to Miami.Alexa MusumeciRooms Operations Manager

8/10 – Goed

BiChen

4 nachten verbleven in maart 2024
Reactie van Rooms Operations Manager op 16 mrt 2024
Dear Bichen, We are delighted you had a great stay at Residence Inn Miami Sunny Isles Beach. Thank you for the kind rating, and we look forward to hosting you again soon.Alexa MusumeciRooms Operations Manager

10/10 – Uitstekend

Natasha

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property was close to restaurants, beach and shopping. Excellent location. We were so happy we stayed longer.
4 nachten verbleven in maart 2024
Reactie van Rooms Operations Manager op 14 mrt 2024
Dear Natasha, Thank you for the wonderful review! We are glad our location worked well for you. It was a pleasure hosting you, and we look forward to your next visit to Residence Inn Miami Sunny Isles Beach.Alexa MusumeciRooms Operations Manager

10/10 – Uitstekend

Qadri, Brooklyn

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful experience staying at the Marriott. Excellent food staff is great. Check-in was wonderful. Very convenient . Parking was great room service was wonderful.
7 nachten verbleven in februari 2024
Reactie van Rooms Operations Manager op 2 mrt 2024
Dear Qadri, Thank you for being our guest at Residence Inn Miami Sunny Isles Beach and writing such a generous review. We are delighted that our hospitality and amenities exceeded your expectations and that you particularly enjoyed our convenient parking and room service. Thank you once more for including us in your travel plans; we look forward to many more memorable visits with you.Alexa MusumeciRooms Operations Manager

8/10 – Goed

Anberitha

Positief: Personeel en service, voorzieningen
The trip started out a bit rocky but the management got all the issues fix quickly. There are several hidden fees that I did not find out about until after I checked out. It would be best if they share the fees upfront to the traveler can be prepared at the end of the stay. Overall I enjoyed my stay.
4 nachten verbleven in februari 2024
Reactie van Rooms Operations Manager op 27 feb 2024
Dear Anberitha, Thank you for choosing Residence Inn Miami Sunny Isles Beach and for sharing your experience. We are glad to see that, overall, you had a wonderful visit. However, we regret your confusion with some of our charges and that you felt they were not disclosed to you. It was a pleasure hosting you, and we hope to see you again on your next trip to Miami. Alexa MusumeciRooms Operations Manager

8/10 – Goed

Megan

Positief: Netheid
3 nachten verbleven in februari 2024
Reactie van Rooms Operations Manager op 25 feb 2024
Dear Megan, It is wonderful to know you enjoyed everything about your time at Residence Inn by Marriott Miami Sunny Isles Beach and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Alexa Musumeci,Rooms Operations Manager

10/10 – Uitstekend

kevin

1 nacht verbleven in februari 2024
Reactie van Rooms Operations Manager op 22 mrt 2024
Dear Kevin, Thank you for the wonderful rating for Residence Inn Miami Sunny Isles Beach. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Alexa MusumeciRooms Operations Manager

8/10 – Goed

Shawn

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The wifi didn't work a majority of our stay. And $37 for one night of parking was a bit much.
4 nachten verbleven in februari 2024
Reactie van Rooms Operations Manager op 24 feb 2024
Dear Shawn, Thank you for sharing your great rating and also your valuable feedback about your recent stay with us. We are pleased to know by your rating that you had an overall great experience. However, we would like to apologize for the difficulties you experienced with the internet. Please know that we take your comments to heart, and we will be taking steps to address these concerns. Furthermore, We regret that you found our parking fee to be high. We review our pricing regularly to make sure that we are priced competitively. We appreciate your business and look forward to welcoming you back to Residence Inn Miami Sunny Isles Beach for another visit.Alexa Musumeci,Rooms Operations Manager

10/10 – Uitstekend

Loredana

Positief: Voorzieningen
A
3 nachten verbleven in februari 2024
Reactie van Rooms Operations Manager op 21 feb 2024
Dera Loredana, Thank you for choosing Residence Inn Miami Sunny Isles Beach and sharing your feedback. We are delighted to hear that you enjoyed our immaculate accommodations and impeccable service. We look forward to welcoming you back the next time you are in the area.Alexa Musumeci,Rooms Operations Manager

6/10 – Redelijk

alberto

Reisde met partner
Positief: Netheid
expensive for what it is
1 nacht verbleven in februari 2024
Reactie van Rooms Operations Manager op 19 feb 2024
Dear Alberto, Thank you for staying with us. We hope your overall experience was satisfactory; however, we regret not meeting some of your expectations. We appreciate each of your comments, and we hope you will revisit whenever you return to the area.Alexa MusumeciRooms Operations Manager

10/10 – Uitstekend

Wendy

4 nachten verbleven in februari 2024
Reactie van Rooms Operations Manager op 22 mrt 2024
Dear Wendy, Thank you for choosing Residence Inn Miami Sunny Isles Beach. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Alexa MusumeciRooms Operations Manager

10/10 – Uitstekend

Vladimir

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay
3 nachten verbleven in februari 2024
Reactie van Rooms Operations Manager op 12 feb 2024
Dear Vladimir, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn Miami Sunny Isles Beach; we hope to see you again soon. Alexa Musumeci,Rooms Operations Manager

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Rooms Operations Manager op 2 feb 2024
Dear Guest, Thank you for rating your stay at Residence Inn Miami Sunny Isles Beach. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Alexa Musumeci,Rooms Operations Manager

10/10 – Uitstekend

JUDITH

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Heated pool is awesome
1 nacht verbleven in januari 2024
Reactie van GENERAL MANAGER op 31 jan 2024
Dear Judith, Thank you for being our guest at Residence Inn Miami Sunny Isles Beach and writing such a generous review. We are delighted that our service and amenities exceeded your expectations and that you particularly enjoyed our heated pool. Thank you once more for including us in your travel plans; we look forward to many more memorable visits with you!Alexa Musumeci,Rooms Operations Manager

8/10 – Goed

Jose Parrales, Brampton

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was fantastic, walking distance to the beach and shopping area. Great staff and love the location. Highly recommended and willing to go back. Just house keeping is questionable as my last day my room wasn't clean.
3 nachten verbleven in januari 2024
Reactie van Rooms Operations Manager op 30 jan 2024
Dear Mr. Parrales, Thank you for choosing Residence Inn Miami Sunny Isles Beach and for your recommendation. We are glad you loved our location and our associates. However, we regret not meeting all your expectations. We appreciate you sharing your feedback and love knowing you will return soon.Alexa MusumeciRooms Operations Manager

6/10 – Redelijk

Helen

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
14 nachten verbleven in januari 2024
Reactie van Front Office Manager op 29 jan 2024
Dear Helen, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Alisea HuguesFront Office Manager

10/10 – Uitstekend

Jennifer

Reactie van GENERAL MANAGER op 23 jan 2024
Dear Jennifer, We are thrilled you had an excellent stay at Residence Inn Miami Sunny Isles Beach. We appreciate your perfect rating. It was a pleasure hosting your visit, and we look forward to having the opportunity to welcome you again soon. Alisea Hugues,Front Office Manager

10/10 – Uitstekend

Magali

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Front Office Manager op 18 jan 2024
Dear Magali, Thank you for choosing to stay with us and for leaving your rating. We are delighted to know that you had a great experience here at Residence Inn Miami Sunny Isles Beach. We look forward to welcoming you back on your next visit.Alisea HuguesFront Office Manager

6/10 – Redelijk

patrick

8 nachten verbleven in januari 2024
Reactie van Front Office Manager op 17 jan 2024
Dear Patrick, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Alisea HuguesFront Office Manager

8/10 – Goed

ALLISON

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Front Office Manager op 14 jan 2024
Dear Allison, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Residence Inn Miami Sunny Isles Beach and that we exceeded all of your expectations. We cannot wait to share another fantastic experience with you soon.Alisea HuguesFront Office Manager

10/10 – Uitstekend

dave

2 nachten verbleven in januari 2024
Reactie van Front Office Manager op 10 jan 2024
Dear Dave, We are delighted to hear that your stay at Residence Inn Miami Sunny Isles Beach was excellent. Your fantastic rating is truly appreciated, and we are thrilled to have exceeded your expectations. It was a pleasure hosting your visit, and we look forward to having the opportunity to welcome you again soon. Alisea HuguesFront Office Manager

6/10 – Redelijk

Albert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Front Office Manager op 9 jan 2024
Dear Albert, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Alisea HuguesFront Office Manager

6/10 – Redelijk

Joshua B

3 nachten verbleven in december 2023
Reactie van Front Office Manager op 4 jan 2024
Dear Joshua, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Alisea HuguesFront Office Manager

6/10 – Redelijk

Nelson

Zakenreiziger
Negatief: Netheid
The shower wasn't clean, it had mildew. I had to clean it out around midnight when i checked in. The bedspread was not clean and it was dusty
2 nachten verbleven in december 2023
Reactie van Front Office Manager op 4 jan 2024
Dear Nelson, Thank you for giving us your feedback regarding your stay. We genuinely apologize for the oversights made while servicing your room. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We hope you will give us another chance to show our commitment to providing outstanding hospitality.Alisea HuguesFront Office Manager

10/10 – Uitstekend

Carlos

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
11 nachten verbleven in december 2023
Reactie van GENERAL MANAGER op 31 jan 2024
Dear Carlos, We are thrilled you had an excellent stay at Residence Inn Miami Sunny Isles Beach. We appreciate your perfect rating. It was a pleasure hosting your visit, and we look forward to having the opportunity to welcome you again soon. Alexa Musumeci,Rooms Operations Manager

8/10 – Goed

Joanne

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Front Office Manager op 22 dec 2023
Dear Joanne, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Residence Inn Miami Sunny Isles Beach. We look forward to welcoming you back on your next visit!Alisea Huges

8/10 – Goed

Joshua

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Decent stay, needs some love though
Decent hotel within walking distance of the beach and amenities (grocery store, etc). Good breakfast with lots of options and seating. Appreciate the eco friendliness with pump bottles for shampoo, etc and reusable cutlery in breakfast room. More reusable dishes would be better to cut on waste. Property itself seems a bit worn if looking closely. Our door was difficult to open / close and needed an extra hard push. Beds are ok - pillows are really flat and not comfortable. For the price, is a decent hotel.
2 nachten verbleven in december 2023
Reactie van Front Office Manager op 21 dec 2023
Dear Joshua, Thank you for taking the time to share your feedback regarding your recent stay at Residence Inn Miami Sunny Isles Beach. We are delighted to hear that you appreciated our convenient location, delicious breakfast options, and eco-friendly initiatives. However, we sincerely apologize for the inconvenience you encountered with your room. Your comfort is of utmost importance to us, and we regret not meeting your expectations. Rest assured, your comments will be addressed with our maintenance team to ensure the overall guest experience. Your patience and understanding are deeply valued, and we look forward to welcoming you back for a much-improved visit.Alisea Huges Front Office Manager

8/10 – Goed

Diana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Rooms Operations Manager op 6 feb 2024
Dear Diana, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have met your expectations. It was our pleasure accommodating you, and we hope you will make Residence Inn Miami Sunny Isles Beach your home away from home whenever your travels bring you to our city. We look forward to your next visit.Alexa Musumeci Rooms Operations Manager