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Beoordelingen van W South Beach

5 out of 5
W South Beach
2201 Collins Avenue, Miami Beach, FL

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 742 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 128 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 44 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 42 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 44 van 1000 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

9,4/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Lakhani

Negatief: Netheid, personeel en service
3 nachten verbleven in augustus 2023
Reactie van Rachael Daniell Jones, Director of Welcome op 19 aug 2023
Thank you for choosing W South Beach! My apologies that your stay did not meet your expectation. We hope we can welcoming you back in the future and make it up to you.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service
Great appartement with pool on top. Great service.
2 nachten verbleven in augustus 2019
Reactie van Sandra op 28 aug 2019
We are thrilled to hear that our Talent made your stay! We look forward to welcoming you again in the near future!

10/10 – Uitstekend

RICHARD

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property and staff were excellent
4 nachten verbleven in april 2024
Reactie van W South Beach Management op 28 apr 2024
Thank you for choosing W South Beach! Your feedback is appreciated and will be shared with the team. Please visit us again soon.

10/10 – Uitstekend

Stephanie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
4 nachten verbleven in april 2024
Reactie van W South Beach Management op 28 apr 2024
Thank you for choosing W South Beach! Your feedback is appreciated and will be shared with the team. Please visit us again soon.

4/10 – Matig

desmond

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Got charged after already paying in advance with Expedia , 2.5k taken on checkin from my account, took many phone calls to sort out , if that was someone’s only holiday money they would be in trouble , very dismissive about it
4 nachten verbleven in april 2024
Reactie van W South Beach Management op 28 apr 2024
Thank you for your detailed feedback. We appreciate you! My sincere apologies for the delay in rectifying your issue.

10/10 – Uitstekend

Payal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love the pool area! Partially shaded, lots of trees and plants, and vibe hits the right balance. We traveled with our elementary school aged kids, and it was relaxed enough for them but not overrun by kids and family needs. Saw plenty of couples and groups of adults friends who seemed to be having a good time and not bothered by the relatively low number of kids. Service is attentive but relaxed. We have stayed at many of the bigger hotels on south beach, and this one had the best balance of all factors.
4 nachten verbleven in april 2024
Reactie van W South Beach Management op 25 apr 2024
Hi Payal! Thank you for your choosing W South Beach. Thank you for the positive feedback. It will be shared with the team. Please visit us again soon!

10/10 – Uitstekend

Arkadi

Reisde met partner
Positief: Voorzieningen
Very nice hotel !
4 nachten verbleven in april 2024
Reactie van W South Beach Management op 25 apr 2024
Thank you for staying at the W South Beach! Your feedback is appreciated. Please visit us again soon.

10/10 – Uitstekend

Claude

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Secure place. Easy to travel around with Uber.
5 nachten verbleven in april 2024
Reactie van Rita Timoteo op 24 apr 2024
Hello Claude, We appreciate your candid feedback.Hopefully, we can welcome you back!

10/10 – Uitstekend

Lori

Reisde met partner
Positief: Voorzieningen
Beautiful views, excellent service
4 nachten verbleven in april 2024
Reactie van Leidy Garofalo op 18 apr 2024
Dear Lori, I hope you are well. Thank you so much for your kind review. We hope we can welcome you back!

10/10 – Uitstekend

Kathy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful. Cool vibe. Relaxing but still energized.
2 nachten verbleven in april 2024
Reactie van Rita Timoteo op 15 apr 2024
Dear Kathy,I hope you are well. Thank you so much for your kind review.We hope we can welcome you back!

10/10 – Uitstekend

Reyes

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Above and beyond customer service from all employees, great quality of the facilities and super clean room
4 nachten verbleven in maart 2024
Reactie van W South Beach op 11 apr 2024
Thank you so much for staying with us! We truly appreciate your feedback, and hope to see you again.

10/10 – Uitstekend

GEORGE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Top notch as always
3 nachten verbleven in maart 2024
Reactie van Leidy Garofalo op 9 apr 2024
Thank you for staying with us at W South Beach! Your feedback is appreciated. Please visit us again soon!

10/10 – Uitstekend

Aper

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent customer service
4 nachten verbleven in april 2024
Reactie van Rita Timoteo op 6 apr 2024
Hello Aper,Thank you so much for your candid feedback. We hope we can welcome you back!

10/10 – Uitstekend

Bernard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very Clean and amazing staff
4 nachten verbleven in maart 2024
Reactie van W South Beach Management op 2 apr 2024
Thank you for staying with us at W South Beach! Your feedback is appreciated. Please visit again soon!

4/10 – Matig

Sean

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Disappointed with my stay. Starting with my check in did not receive good customer service from the time of check in. Also, I thought housekeeping came very late in the day which frustrated me. Also, the room was not very clean, the carpet was left dirty and there was trash left from prior guests. Considering the considerable amount of money spent on this hotel I expected a cleaner room, better customer service from staff. I think you get what you pay for and I definitely did not get what I paid for.
3 nachten verbleven in maart 2024
Reactie van Rita Timoteo op 1 apr 2024
Hello Sean, Thank you for your feedback. My most sincere apologies for the inconveniences you experienced at the property. We would love to welcome you back so we can turn around the experience for you.Your feedback will most certainly be reviewed with our team to ensure we can fully investigate and address the issues mentioned with housekeeping.

10/10 – Uitstekend

Willard

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent in virtually every way. I have stayed at a number of W Hotels around the country, and this one is at the top. A wonderful experience.
3 nachten verbleven in maart 2024
Reactie van Rita Timoteo op 1 apr 2024
Hello Willard, Thank you for your feedback. We hope we can welcome you back at our property!

8/10 – Goed

Amy, Los Angeles

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was very crowded and there is construction going on the North side. I think all things considered the hotel did their best to manage these challenges. The staff was very helpful. Special thanks to Tyler by the pool and Rebecca at the front desk. The food at the pool was not amazing and drinks were expensive which is to be expected. We traveled with our two daughters 9 & 12 and enjoyed our visit.
5 nachten verbleven in maart 2024
Reactie van Rita Timoteo op 1 apr 2024
Hello Amy, Thank you for your feedback. My apologies for the inconveniences you experienced. We are really happy our staff managed to turn around your stay.We hope we can welcome you back at our property!

10/10 – Uitstekend

Morgan

6 nachten verbleven in maart 2024
Reactie van Leidy Garofalo op 18 apr 2024
Dear Morgan,I hope you are well. Thank you so much for your kind review. We hope we can welcome you back!

4/10 – Matig

Ying

Reisde met een groep
Positief: Voorzieningen
Negatief: Personeel en service
I had three nights stay during my spring break in W south beach. It's not a satisfied stay overall. The first night, I was waked up by construction noise at 9AM. However, I did not be notified about the construction situation. I don't know why W offered the guests a room right below the construction room. After my complained, my room got changed to the 7th floor(I was on the 5th), the room is similar location as my previous room. The new rooms seem not fully prepared before my move. There are cigarettes on the balcony. I'm allergic to dust mites. I have some symptoms after I stay in the new room…. The second night was peaceful. However!!!!!!!!!! The third night, I was waked up by the construction noise again........... I don't know what to say, anyone get my feeling? My 4 days vacation.... was waked up and struggled by the noise for 2 stays........ The room service was so so too. My order got forgotten by the staffs twice... (I got my food after I contacted them which is 2 hours late than scheduled)..... W hotel is not a cheap hotel, I wonder why the service was so poor. It not worth the money I spent.
3 nachten verbleven in maart 2024
Reactie van Rita Timoteo op 28 mrt 2024
Hello Ying, I am so sorry to hear about the shortfalls you experienced when staying with us. I will be reaching out directly to you to ensure our property can recover from the inconveniences you experienced.

10/10 – Uitstekend

Bryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
🤘
2 nachten verbleven in maart 2024
Reactie van Welcome Office Manager op 25 mrt 2024
Hi There Bryan,Thank you for your feedback! We hope to welcome you back soon!

10/10 – Uitstekend

Alexandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thank you for giving us very nice room on a higher floor. Everyone was super nice! But please run some promotions on price sometimes so we can come more often :)
3 nachten verbleven in maart 2024
Reactie van Leidy Garofalo op 24 mrt 2024
Thank you for staying with us at W South Beach! We are so happy you had a great stay! Please visit us again soon.

10/10 – Uitstekend

Giuliano

Positief: Netheid
2 nachten verbleven in maart 2024
Reactie van Leidy Garofalo op 24 mrt 2024
Thank you for staying with us at W South Beach! We are so happy you had a great stay! Please visit us again soon.

10/10 – Uitstekend

Roderick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great Stay, No complaints.
2 nachten verbleven in maart 2024
Reactie van W South Beach Management op 23 mrt 2024
Thank you for staying with us at W South Beach! We are so happy you had a great stay! Please visit us again soon.

8/10 – Goed

qingxin, new york

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Leidy Garofalo op 22 mrt 2024
Thank you so much for staying at W South Beach. I wish you a wonderful weekend ahead and hopefully we can welcome you back.

10/10 – Uitstekend

Julia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really great hotel, great staff. The only comment I would make is to wash the room floors after every stay and vacuum instead of using that sticky roller as it doesn't pick up everything. Cleaning staff was very nice.
4 nachten verbleven in maart 2024
Reactie van Rita Timoteo op 20 mrt 2024
Dear Julia, Thank you so much for staying with us. We appreciate the candid feedback and will be passed to our housekeeping management. Hopefully, we can welcome you back in the future!

2/10 – Ontzettend slecht

Azneve

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Rita Timoteo op 20 mrt 2024
Dear Azneve, My most sincere apologies for the inconvenience caused to you. We most certainly appreciate your feedback and would love to have the opportunity to welcome you back so we can turn around the experience for you.Kind Regards,

10/10 – Uitstekend

Nina

7 nachten verbleven in maart 2024
Reactie van W South Beach Management op 8 apr 2024
Thank you for staying with us at W South Beach! Your feedback is appreciated. Please visit us again soon!

10/10 – Uitstekend

Laura

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Welcome Office Manager op 18 mrt 2024
Hi There Laura,Thank you for choosing W South Beach for your most recent escape in Miami! We are pleased to hear you had an enjoyable stay with us.We hope to welcome you back soon!

10/10 – Uitstekend

Donald

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All good except the wifi
9 nachten verbleven in februari 2024
Reactie van W South Beach Management op 14 mrt 2024
Thank you for your feedback related to the WIFI. Thank you for staying at W South Beach. Your review will be shared with the team. Please visit us again soon.

10/10 – Uitstekend

Xavier

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Merveilleux hôtel ! Les chambres sont immenses et décorées avec soin et de façon originale. On n’entend aucun bruit à l’intérieur. Tres belle piscine. Parfaitement placé à South beach. Je n’ai pas testé le restaurant (qui a excellente réputation) mais le bar est très sympa !
4 nachten verbleven in maart 2024
Reactie van Welcome Office Manager op 13 mrt 2024
Hi There Xavier,Thank you for your feedback! We are so pleased to hear that you enjoyed your stay with us.We hope to welcome you back soon!

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Welcome Office Manager op 13 mrt 2024
Hi There Karen,Thank you for your feedback!We hope to welcome you back soon!

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We absolutely loved our stay! Santi Perdomo, the Director of Guest Services is the very best on the planet!
5 nachten verbleven in maart 2024
Reactie van Welcome Office Manager op 11 mrt 2024
Hi There John,Thank you for your feedback!We hope to welcome you back soon!

8/10 – Goed

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great pool and beach access. Great ocean view from room. Bad construction noise. Bad showers need upgrades.
6 nachten verbleven in maart 2024
Reactie van Welcome Office Manager op 9 mrt 2024
Hi William,Thank you for the feedback!We hope to welcome you back soon!

8/10 – Goed

Mercedes

5 nachten verbleven in februari 2024
Reactie van Rita Timoteo op 1 apr 2024
Hello Mercedes, Thank you for your feedback. We hope we can welcome you back at our property!

10/10 – Uitstekend

armine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice property front desk manager Rita very nice and knowledgeable.Thanks ❤️❤️😘😘😘
5 nachten verbleven in maart 2024
Reactie van Rita Timoteo op 9 mrt 2024
Hello Armine, I truly appreciate your feedback and we hope we can welcome you back!

2/10 – Ontzettend slecht

Xi

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
The maintenance staff leaned against my door at twelve o 'clock at night and talked loudly. I tried to communicate with them and they were still very bad. When I went back to my room, they laughed even louder. The staff here don't seem to like their jobs.
Reactie van Rita Timoteo op 9 mrt 2024
Hello Xi, We truly apologize for the inconvenience caused to you. Please rest assured your feedback has been shared within the management team, so we can rectify it. If you do wish to provide us a second chance we would love to welcome you back!

10/10 – Uitstekend

Alyssa

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The service is spectacular. We wlll definitely stay here again
4 nachten verbleven in februari 2024
Reactie van Manager, W South Beach op 6 mrt 2024
Thank you for your feedback and for choosing W South Beach. Your feedback is appreciated and will be shared with the team. Please visit again soon.

10/10 – Uitstekend

DOUGLAS JOHN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Rachael, Director of Welcome op 5 mrt 2024
Hello Douglas! Thank you for staying at W South Beach. Your feedback is appreciated.

10/10 – Uitstekend

tonya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Service was amazing!!! Staff was beyond great. Same with our Punta D Minta stay
3 nachten verbleven in februari 2024
Reactie van W South Beach Management op 6 mrt 2024
Thank you for choosing W South Beach! Your feedback about the staff service is appreciated. Please visit again soon!

10/10 – Uitstekend

Joseph

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gorgeous hotel and grounds located right on the beach. Rooms were stunning, pool and beach set up were both excellent. Restaurant and var options were great. Only negative was a gentleman at the front desk with a serious attitude who was very rude . He is the reason I gave the staff a lower score.
3 nachten verbleven in februari 2024
Reactie van W South Beach Management op 6 mrt 2024
Thank you for choosing W South Beach. Your candid feedback is greatly appreciated. Please visit again soon.

10/10 – Uitstekend

Kimberly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2024
Reactie van Rita Timoteo op 2 mrt 2024
Dear Kimberly, I hope you are well. Thank you for the great feedback! We hope to welcome you back.

10/10 – Uitstekend

Danielle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved this hotel. The rooms are beautifully decorated. Mine had a nice view. Breakfast buffet is delicious. Enjoyed a massage at the spa. Comfiest beach loungers I have ever experienced. I would definitely return here.
3 nachten verbleven in februari 2024
Reactie van Rachael, Director of Welcome op 28 feb 2024
Thank you for staying at W South Beach! Your feedback is appreciated. I am so happy you enjoyed our amenities. Please visit us again soon!

4/10 – Matig

Dominique

Positief: Netheid
Reactie van Rita Timoteo op 29 feb 2024
Dear Dominique, We are sorry to hear that you did not have a good stay at our property. We will be more than happy to welcome you back and ensure we can turn around any issues that you might have experience at property. Kind Regards,

10/10 – Uitstekend

Johanna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful! An absolutely amazing hotel. Thanks
1 nacht verbleven in februari 2024
Reactie van Rachael, Director of Welcome op 28 feb 2024
Thank you for staying at W South Beach! Your feedback is appreciated. Please visit us again soon!

10/10 – Uitstekend

Maria

7 nachten verbleven in februari 2024
Reactie van Rita Timoteo op 20 mrt 2024
Dear Maria, Thank you so much for the feedback. We hope we can welcome you in the future!

10/10 – Uitstekend

Lisa, Brooklyn

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is gorgeous and has a nice luxurious feel without being pretentious. Access to tbe beach is great. Servers by the pool are friendly and polite. However, the pool is understaffed and it was hard to get service.
3 nachten verbleven in februari 2024
Reactie van Rachael, Director of Welcome op 23 feb 2024
Thank you for choosing W South Beach! Your feedback is appreciated. Please visit us again soon!

10/10 – Uitstekend

Michael, Cary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For years and years now we have been loyalist to the Loews hotel up the street. However we needed to stay at an upscale hotel for only two nights... and the Loews has a three night minimum. This was a last-minute decision to get away with my teenage daughter for a special daddy daughter trip. I decided to book our stay at the W...The hotel was absolutely gorgeous. From the moment you enter the front doors, the artwork and the spectacular surroundings ooze luxury. The staff were incredibly friendly. since we arrived at 10 AM, we were given keys to a hospitality suite so that we could get changed and utilize the pool and amenities while a room was assigned to us. The hospitality suite was spacious and immaculately clean and well appointed. The pool at the W is gorgeous with lots of seating. When we checked in I explained to the representative, whose name is Leity, that this was a special trip for my daughter and I had hoped we could possibly get a nice room upgrade! Well… We were absolutely blown away to find out we had been upgraded to a stunning suite overlooking the ocean!!!! THANK YOU LEITY FOR MAKING DREAMS COME TRUE! The W hotel was gorgeous and inviting and the service outstanding. Also, the attendant at the front whose name is Hal very graciously agreed to manage our suitcases and get everything into our hotel room. Seamless and outstanding! We will most definitely be coming back to the W hotel and loved our stay!
2 nachten verbleven in februari 2024
Reactie van Rachael, Director of Welcome op 23 feb 2024
Thank you for choosing the W South Beach over the Loews! I am so happy that Leidy made this stay so special. We expect and are excited to welcome you back soon!

10/10 – Uitstekend

Joseph

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool and Beach facilities.
5 nachten verbleven in februari 2024
Reactie van Rachael, Director of Welcome op 22 feb 2024
Thank you for choosing W South Beach! Your feedback is appreciated. Please visit again soon.

8/10 – Goed

Alexander

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Restaurant mediocre to bad. Definitely a drag on fairly overpriced hotel
1 nacht verbleven in februari 2024
Reactie van Rachael, Director of Welcome op 22 feb 2024
Thank you for your feedback. It will be shared with our team for improvement. My sincere apologies that the stay did not meet your expectation. My hope is that you will give us another chance as we do strive for excellence.

10/10 – Uitstekend

Ying

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2024
Reactie van German op 22 feb 2024
Hello Ying, We are happy to hear that you had a great stay. Thank you for choosing W South Beach! We hope we can welcome you again.