Dear Guest,We are extremely pleased to learn the experience spent at Una Hotel Century met your taste and standards.The entire staff joins me in thanking you sincerely for sharing your such generous comments and words of appreciation!Hoping to welcome you again for another memorable stay, I send you my warmest regards.Elena ComissoHotel ManagerUNA HOTEL CENTURY

Gentile Gaia Angela, La ringraziamo della visita e del tempo dedicato alla recensione: i riscontri dei nostri Ospiti ci aiutano ad intervenire e migliorare laddove necessario. Le recensioni vengono attentamente analizzate e sono utili ad evitare il ripetersi di eventuali inconvenienti occorsi. Ci dispiace apprendere che non siamo riusciti ad incontrare completamente le Vostre aspettative in ambiti per noi molto rilevanti. In seguito alla sua segnalazione, abbiamo effettuato le dovute verifiche e la informiamo di aver assegnato una camera in upgrade: la prenotazione era per una camera classic e le è stata assegnata una camera Superior. Ci auguriamo di poterLa accogliere ancora in un prossimo futuro per provare a dimostrarLe il livello del nostro servizio. Elena Comisso Direttore Unahotels Hotel Century Milano

Dear Paul Francis, thank you for your recent visit and for your review. We are sorry we haven’t been able to satisfy your expectations during your stay in our hotel: please be so kind to accept our apologies. We thank you for your feedback that encourage us to offer a better service. We will do our best to check and improve ourselves! We hope you will have soon a new chance for visiting us or any other property of the Gruppouna worlds, and guarantee you a more comfortable stay. Arrivederci ! Elena Comisso Hotel Manager Unahotels Hotel Century Milano

Dear mr. Jeffrey, thank you for you nice review. It is important for us to receive the feedbacks from our guests Unahotels Century Milano Elena Comisso Manager

Dear Dirk, Thank you for the time you dedicated to write this review. Hope to have you again as our guest

Dear Expedia user, We thank you for choosing our Hotel Century Milano for your visit in Milan and for the time spent writing on-line review. We are very happy you appreciated our services and the kindness of our staff: thank you very much for these positive notes. We treasured about your mention regarding our housekeeping and maintenance departments. Thanks to your information we took actions on these points. Hoping to welcome you again soon at our Unahotels Century Milano, Best regards. Arrivederci! Unahotels Hotel Century Milano Direzione & Staff

Dear Guest, Thank you for sharing your positive experience in our hotel, we are happy to have met your expectations! We hope to return soon to visit us, Best regards, The Management

Dear Guest Thanks for writing about our hotel, we are happy to see that you enjoyed your stay! We hope to see you soon, Best Regards, The Management

Dear Tan.I would like to thank you for leaving a review after your stay with us.We are glad that overall you enjoyed your experience warmest regardsElena ComissoHotel ManagerUNAHOTELS CENTURY

Dear Amir,Thank you for your great feedbackOur hotel is actually located a few steps from the Central Station, inside a condominium complex which, if at first glance it may seem hidden, on the other hand represents our strong point as it allows our guests a peaceful rest away from from the noise of traffic and public transport.We hope to welcoming you very soon in the near futureBest regardsElena ComissoHotel ManagerUNAHOTELS CENTURY

Dear Julie,thank you for your review.We are glad to know you enjoyed the comfort of our rooms, the nice atmosphere in the hotel and our strategic location.Hope to see you again soon!Kind regardsElena ComissoHotel ManagerUNAHOTELS Century Milano

Dear Anna,thank you for your great review!It is very rewarding for us that you have chosen UNAHOTELS Century for your second time in Milan: this means that the first time we met your expectations and you decided to renew your trust in us! Our staff works everyday with this purpose, thank you!Looking forward to welcoming you once again soon,Kind regardsElena ComissoHotel ManagerUNAHOTELS Century Milano

Dear Martha,thank you for having appreciated the comfort and cleanliness of our spacious rooms!See you soon and kind regardsElena ComissoHotel ManagerUNAHOTELS Century Milano

Dear Sreya,We are delighted to learn about your excellent experience at our hotel. Your kind words about our reception staff and our Breakfast service are heartwarming. Our team always strives to deliver the best service to every guest and it's wonderful to know that their efforts were appreciated.as well we offer fresh products each morning with intercontinental options.Once again, we appreciate your positive feedback and look forward to welcoming you back at our hotel in the near future.Best Regards,Elena ComissoHotel ManagerUNAHOTELS CENTURY

Dear Shelley,We are delighted to hear your positive feedback. It is wonderful to know that our strategic location contributed to your enjoyable stay. We look forward to welcoming you back for another great experience soon.Warmest regardsElena ComissoHotel ManagerUNAHOTELS CENTURY

Gentilissimo Paolo,La ringraziamo per l'ottimo punteggio assegnatoci e La aspettiamo nuovamente presso UNAHOTELS Century in occasione del Suo prossimo soggiorno a MilanoA presto e cordiali saluti

Dear Wanda,Thank you so much for your lovely review. I'm so pleased you liked our hotel so much and that Breakfast was suitable for you.I'm grateful for your feedback and hope we'll see you again soon.Kind regards,Elena ComissoHotel ManagerUNA HOTELS CENTURY

Dear Kim,thank you for the excellent scored you gave us!Looking forward to welcoming You once again during your next stay in Milan,Kind regardsElena ComissoHotel ManagerUNAHOTELS Century Milano

Dear Gisela,It is a pleasure to know that you enjoyed you stay with us in the heart of Milan.We hope to welcoming you very soon in the near future,Warmest regardsElena ComissoHotel ManagerUNA HOTELS CENTURY

Dear Jose,Thank you for your amazing feedback,We are glad that you have been able to take advantage from our super location and to benefit from our services and hope to have the chance to welcome you again.Warmest regardsElena ComissoHotel ManagerUNA HOTELS CENTURY

Dear Paolo,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your comments regarding your experience and the spacious and comfortable rooms, as well as the proximity to Central station. Our location is indeed very convenient with great transport links towards Milano.We look forwards to having you with us very soon in the near futureBest regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Gentile Anna,Ci dispiace molto leggere la sua valutazione con un punteggio che penalizza il nostro servizio.Il nostro compito quotidiano è offrire ospitalità nel rispetto delle normative vigenti a tutela della nostra attività e di quella dei nostri ospiti.L’art. 109 del TULPS stabilisce che i gestori di esercizi alberghieri possono dare alloggio esclusivamente a persone munite della carta d’identità o di altro documento idoneo ad attestarne l’identità, purtroppo il codice fiscale non rientra tra questi.Al fine di evitare qualsiasi inconveniente, le nostre prenotazioni, siano esse da portale o dirette, sono seguite dalla comunicazione inerente l’obbligo di presentarsi al check in muniti di documento di riconoscimento. È un obbligo per noi rispettare le normative vigenti, ed in caso contrario siamo sanzionabili.La normativa inoltre prevede, anche a tutela degli stessi minori, che siano gli stessi genitori a procedere con l’autocertificazione presso la Questura di riferimento.Ci dispiace molto che questa situazione sia stata interpretata come un’assenza di empatia: lavoriamo ogni giorno per la soddisfazione dei nostri Ospiti e ne siamo molto fieri.Speriamo che i punti di insoddisfazione siano stati chiariti e che presto potremo accoglierla nuovamente presso l'UNAHOTELS Century Milano. Grazie e cordiali saluti,Elena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Wing Yi,Thanks very much for your review. We hope that you enjoyed the beautiful view from your room and you appreciated the upgrade for your husband birthday and the late check-out until 1pm.I am sorry I understand that we might have been more proactive with the Staff attitude, which is one of our key strengths and really hope to welcome you again to show you the real value of our service.Warmest regards,Elena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Zi-Chen,We are happy that you had a pleasant experience with us. We work hard every day to offer a high quality service and hope to welcome you back.Best regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Kwan,Thank you for leaving your amazing feedback and we're happy you enjoyed your stay with us and that you was able to use our storage to keep the luggage.We hope to welcoming you very soon in the near futureBest regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Katsuyuki,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your positive comments regarding our convenient location! It's great to hear that you had an enjoyable experience We hope to welcoming you very soon in the near futureBest regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Junqiao,Thank you for your positive feedback!We hope to welcoming you very soon in the near futureBest regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Rafael,We are very pleased to read your highlighting about our location, Service and breakfast and we are so proud to read your amazing review!We hope to welcome you again soon and send our best regards.Elena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Seung,Thank you for choosing our Hotel and for your amazing feedback!We hope to welcoming you very soon,Best regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Leila,Thank you very much for your visit and the review, which helps us understanding the perception of our service and product. We are very glad you aprecciated our strategic location and the comfort of our rooms: thank you for your positive mentions!Thank you particulary for your note about our staff: we daily work for our Guests’ satisfaction and your review made us proud of our job.We hope to welcome you again soon inour Unahotels Century MilanoArrivederci!Elena ComissoDeputy ManagerUnahotelsHotel Century Milano

Dear Thiago,Thank you so much for your positive review.Your satisfaction made us proud of our Hotel and our job.We are very glad you aprecciated our location and the comfort of our rooms: thank you for your positive mentions!We hope to welcome you again soon in our Unahotels Century MilanoArrivederci!Elena ComissoDeputy ManagerUnahotelsHotel Century Milano

Gentile Elisabetta,La ringraziamo per aver scelto il nostro Unahotels Century per il suo soggiorno!Ci auguriamo di poterla accogliere presto nuovamente,Elena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Aaron,Thank you for your 10* rating!We hope to welcoming you very soon in the near future.Best regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Taichi,Thank you for choosing to stay with us and for taking the time to share your feedback regarding your time spent at our property!A presto!Elena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Yueh Lung,We're glad to read your rating.We hope to welcoming you very soon in the near future.Best regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Yueh,We thank you for choosing us for your journey in Milan, and for the time spent on your on line review.We hope to welcoming you very soon,Best regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Kensuke,thank you for your appreciated review: we are glad that you enjoyed your stay with us!We hope to welcoming you very soon in the near futureBest regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Pierre-Alain,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your positive comments regarding our convenient location, clean and nice rooms. It's great to hear that you had an enjoyable experience!We hope to welcoming you very soon in the near future,Best regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Brielle,Thank you for your feedback! We're happy that you enjoyed your stay with usBest regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Marina,Thank you so much for the time you dedicated writing about us, the feedback from our Guests support us in our job and encourage us to offer a better service.We look forward to having you with once in another occasion,Best regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Heidi,Thank you for your appreciated review: our Guests’ positive notes help us to understand if we're heading to the right direction. We are glad that you have been able to take advantage from our location and to benefit from our servicesThank a lot for your mention about our staff: we are doing our best to goal our Guests’ satisfaction.We hope to have the chance to welcome you again at Unahotels Century Milano.A presto!Elena ComissoUnahotels Hotel Century MilanoStaff

Dear Daisuke,Thank you for your visit and for the time spent for the review. On the other hand I am sorry that your stay has not been as high as your expectations. I hope that the inconvenient experienced did not compromise the quality of your stay and thank you because your note will help us build a better hospitality. For the future you an always ask to Reception anything (the extra towels are normally in the second closet under the minibar).I hope you will have a new opportunity to visit us again and I send you my best regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Izumi,thank you for your appreciated review: we are glad that you have been able to take advantage from our super location and to benefit from our services.We hope to welcoming you very soon in the future.Best regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Allen,thank you very much for taking the time to write a review about your recent stay: our Guests' note always help to understand if we're going in the right direction and, if not, to improve our service.As far as I understand, you haven't been completely satisfied with something. Can I ask you to let me know where we could have been better?Thank you for letting us know.Best regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Ilber,Thanks for the comment!. We're glad that everything was great!We look forward to having you with usArrivederci!Elena ComissoHotel managerUNA HOTEL CENTURY

Dear Guest,Thank you for your positive feedback!We look forward to welcoming you very soonBest regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Tim,It is lovely to know that you enjoyed your stay with us!We look forward to having you with usWarmest regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Yir,thank you so much for your lovely review. We hope to welcoming you very soonBest regardsElena ComissoHOTEL CENTURY

Dear HYEUNJIN,Thank you for your 10* positive review. We are pleased to hear you had a fabulous stay and that our colleagues looked after you! Thank you for taking the time to share your experience. We look forward to welcoming you in a not too distant future.Best regardsElena ComissoHotel ManagerUNA HOTEL CENTURY