There is not a score low enough!
All I wanted was a quick local get away where I could relax and have a spa!
I booked using a 3rd party, WOTIF. Upon arrival I was berated as to why I was using a 3rd party and that I am better off booking direct. We were advised we weren't to have any guests which I quipped that I was hoping to see no-one I just wanted to stay in my room.
Upon arrival in our room, which was supposed to be a king bed with a spa, I mentioned to my husband that I didn't think it was a king bed and quickly jumped into the spa, because it is all I had been thinking about.
Whilst in the spa, I checked my booking to ensure it was supposed to be a King bed and got in touch with WOTIF to confirm. I was asked by the agent if I had been in touch with reception, to which I replied I had not as I had received the 3rd degree upon checking in. Within a couple of minutes the GM John appeared at our door with attitude to why I hadn't directly been to see them; he said that he would black list us because now he would have to clean two rooms. I told him I'd happily stay in the room I was in, but I'd paid more for a king room so if he'd refund the difference, which he would not. In which case I said we'd have the other room, all this whilst I was standing there in nothing but a towel. John was going to move us rooms with me in my towel!! I began to feel uncomfortable and bullied and left with no refund, within less than one hour of arrival. Not happy and do NOT recommend!