Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Lori,Im glad you had a 5/5 experience, I hope to see you again!

Jacqueline,Thank you for taking the time to provide us with some feedback regarding the overall experience. I am saddened that other guests impacted your experience with us. I will be working with my front office team to brain storm ways of addressing guests who are impacting out other guest's experience within the hotel.

Thank you valued guest for the feedback, what would have made the experience a 5/5?

Brandon,Thank you for taking the time to provide us with some feedback of the overall experience. What you mentioned is not the standard we are trying to build at BWP Milwaukee. we as leadership are working with precision to ensure we turn around the areas that greatly impact the experience! Brandon RochaFront Office Manager

Terry, Thank you for taking the time to tell me about your overall experience you had with us. If I were in your shoes, I would feel the same way if not worse since I work in hospitality for a long time. Your concerns will not go unnoticed or addressed. We are working with precision to ensure we turn your concerns are resolved so other guests aren't impacted.Brandon RochaFront Office Manager

Lori,Thank you for taking the time and providing us with some feedback of the overall experience you had with us. I'm saddened to hear it that the beds weren't the most comfortable. I will be addressing this with the housekeeping manager in hopes of finding out what brand of beds we have. This will help facilitate us buying these beds. I am glad the front desk staff was able to help you with your cancellation concern while being very friendly.Brandon RochaFront office manager

Thank you!

Cheryne,Thank you for taking the time and providing us some feedback of the overall service and experience. We provided you. I'm very disappointed that we dropped the ball on multiple levels. I will be working with the leadership within the departments that impacted your experience in hopes to create a plan of action that will help us become a better hotel, if we ever get the chance in hosting you again, I would love to offer you a complimentary upgrade. I appreciate you bringing these concerns up to me, we will become a better hotel because of you!Brandon RochaFront office manager

Cynthia,Thank you for taking the time to provide us with some feedback of the overall experience you had with us. Overall what you experience at our hotel it's not the standard. We are trying to build and maintain. While there are some things you mentioned that are out of our control as a staff, the customer service side of the situations are definitely things. The staff can always control. I hope you take this response into consideration when booking again. I will be working with my front office team to address the concerns you mentioned there are controllable. If we ever get the honor hosting you again, I would love to offer you a complementary upgrade!Brandon Rocha Front office manager

Thank you for taking the time to provide us some feedback of the overall experience you had with us at the hotel. I'm disappointed how you were received at breakfast this is not the standard. We are trying to build here at the hotel. We are working with precision to ensure your concerns are addressed, your feedback will certainly help us become a better running hotel. if you are ever back in town and we have the honor in hosting you, I would love to offer you a complementary upgrade into one of our spacious suites.Brandon RochaFront office manager