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Beoordelingen van New Palm Tree Hotel

3 out of 5
New Palm Tree Hotel
Nkrumah Road (old Fort Jesus road), Mombasa Old Town, Mombasa

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 7 van 87 beoordelingen" "
Gastenscore: 8 - Goed. 21 van 87 beoordelingen" "
Gastenscore: 6 - Redelijk. 29 van 87 beoordelingen" "
Gastenscore: 4 - Matig. 21 van 87 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 87 beoordelingen" "

6,0/10

Netheid

6,6/10

Personeel en service

5,0/10

Staat van de accommodatie en faciliteiten

Beoordelingen

8/10 – Goed

Lode

Positief: Netheid, personeel en service en comfort kamer
Uitstekend!
Alles hangt f van wat je verwacht. Geen grote luxe hier maar een eenvoudig maar net en vriendelijk hotel met fijn dakterras en patio. dicht bij de oude stad en vriendeljk personeel! Kon niet beter.
1 nacht verbleven in december 2017

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zeer oud
Een hotel om nooit meer te vergeten. Zo een oude bende heb ik voor een hotel nog nooit gezien.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goede locatie en prijs/ kwaliteit
Kamers zijn ruim en netjes.

4/10 – Matig

MAY

Negatief: Netheid
to girls from Norwegian
The hotel was not clean. Wifi was bad
1 nacht verbleven in oktober 2018
Reactie van samson Hotel Manager op 3 nov 2018
hallow, this has already been worked on and we appreciate you very much. we would love to accommodate you again

2/10 – Ontzettend slecht

Hassan

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
AWFUL AWFUL
The hotel overbooked and so told us that they didn't have a reservation for us after a long and exhausting journey. Luckily, we found a better hotel near by. AVOID THIS HOTEL.
3 nachten verbleven in augustus 2018

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Lieu practique
Lieu practique pour une visite en ville pas plus Accueil ok Bataille mostique garantie
1 nacht verbleven in augustus 2018

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Extremt eftersatt!
1 nacht verbleven in augustus 2018

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Steve's review
We were very happy with the location of the hotel from where one can order a Uber or a Tuk Tuk for transport. Supermarkets and shops are within reasonable walking distance. The staff were available to clean the room every day and the room itself was nice an spacious with an ensuite shower room. There were two tables, two chairs as well as a refridgerator and a television. It was nice to have breakfast included which consisted of an omelette, bread,butter, jam, tea coffee, juice etc.
7 nachten verbleven in juli 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Nice staffs, very good stie, but not good facilitties
1 nacht verbleven in juli 2018

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Looks good from outside, bedding was nice and chrisp but mosquito net small would not fit on the bed also holes in the nets that place needs major overhaul, lots of noise in the room from traffic outside
2 nachten verbleven in juni 2018

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Comfort kamer
good location, fair price, nice terrace
We stayed two nights in separate periods. Once in double and once in triple. The double room faces the roof terrace (internal court) and was quite pleasing. The triple room (room 20) was next to the kitchen and the smell and noise were very disturbing. Overall cleanliness could be definitely improved, and we had both times to ask for towels.
1 nacht verbleven in april 2018

4/10 – Matig

Brian

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not worth the effort.
This place is an absolute hoax, I highly recommend you never stay here unless you love to share your room with cockroaches. Also don't expect your complaints to be addressed and should you find yourself having to check out and requesting your refund, you are given less than 15 mins to vacate as if you were an unruly guest. Kindly delete this place from your database.

4/10 – Matig

P&D, Canada

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
No AC
Room was too hot to sleep, unit set at 16c and blew cool at best, fan did not help. Breakfast was ok. Location was central to old town and fort.
2 nachten verbleven in maart 2018

8/10 – Goed

Mariuza

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Great place for the money.
Joyce , the cleaning lady went out of the way and showed me the supermarket after work. She was always smiling and helping. B
1 nacht verbleven in februari 2018

2/10 – Ontzettend slecht

q, canada

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dirty, smelly, unpleasent
Almost vomited from the smells. Photos on web of hotel misrepresent how dirty, dingy and disgusting this hotel is. After sleepless night I checked out without compensation. Creepy hotel with zero amenities. Most unpleasant shower and room decor. No internet, no beer sold as it’s Muslim halal hotel. Disgusting hotel
2 nachten verbleven in januari 2018

4/10 – Matig

Jan, STG, BW

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Vergammelter Zustand.
Das Zimmer hat schon sicher bessere Zeiten erlebt. Heruntergekommenes Mobiliar im Zimmer und vor dem Zimmer auf der Gemeinschaft Terrasse, Bad ekelhaft mit vielen Rostflecken und Ausbesserungen. Einrichtung beschädigt. Insgesamt ein erbärmlicher Zustand, nachdem auch das Frühstück spartanisch ausfiel.
1 nacht verbleven in december 2017

10/10 – Uitstekend

Hillary kipkirui

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I enjoyed the food most..
it was a good experience being my first visit to mombasa. The staff were very hospitable. The breakfast was good. Though you need to do something about the news..it require New matreses please!
2 nachten verbleven in december 2017

6/10 – Redelijk

Kamilla

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Man får hvad man betaler for
Til prisen er det udemærket, men det er bare en sted man kan sove og få et bad ikke et sted man kan bruge tid på at sidde og slappe af. Morgenmaden er okay.
4 nachten verbleven in november 2017

4/10 – Matig

BrigitteFeuerstein@freenet.de

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Frühstück war sehr gut
2 nachten verbleven in november 2017

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in oktober 2017

8/10 – Goed

clément

Positief: Personeel en service
nice hostel but quite dirty. The rooms are OK-ish but I got an electric shock in the shower because of the electric heater system. The wifi didnt work properly in the rooms. The AC and the ventilator were quite poor, the window in the bathroom was broken and the light over it almost falling. The only window in the room was boarded up. Sadly, I think the price of the rooms is WAY TOO HIGH for the comfort !
3 nachten verbleven in oktober 2017

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2017

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mombasa Life
Great place and excellent price. Definitely would stay there again. Loved the roof top terrace. Friendly staff and clean rooms. Loved it.
1 nacht verbleven in juli 2017

4/10 – Matig

David

Negatief: Staat van de accommodatie en faciliteiten
as expected, a good value in a great location
I've stayed here before so I knew what to expect. It was as expected. This is a get-what-you-pay-for hotel. It is inexpensive but in a great location. Nothing special, a little run down, but clean and comfortable.

4/10 – Matig

Rainer

Positief: Netheid
Ok für eine Nacht
Für eine Nacht ok. Aber etwas außerhalb vom Stadtzentrum bekommt man für das Geld deutlich bessere Angebote.

8/10 – Goed

Leo, Hong Kong

Positief: Personeel en service
Centrally located and good charme and character
Super fast check in and check out. Good bed with mosquito net on the upper floor. Though the room was by the road, it was very quiet.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Così così
La posizione dell'albergo è molto buona per visitare il centro città. La camera era molto mediocre. Bella la terrazza interna.

6/10 – Redelijk

Mariana, Nairobi

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
VERY nice staff
It was Ok for the price we payed.

10/10 – Uitstekend

Jacob Stanley, Kampala

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A place to be
we enjoyed our stay especially that we had local food that we were familiar with at Ekitobero restaurant

6/10 – Redelijk

Sanne Lindsten, Denmark

Negatief: Netheid
Average
I arrived after midnight and checked out the next morning. For that purpose the hotel is fine, but if I was planning to use the facilities more, I would probably make another choker. However the hotel is close to the old town and easy to access from the airport. And the reception was kind to keep my back for me, while I did a little Mombasa walk.

6/10 – Redelijk

William

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten

8/10 – Goed

Sedora, Seattle, WA USA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great experience, staff was great
The staff was great and it was a perfect location for exploring old town and the dicks and business district. Great tour of Swahili old town with tour guide who is employed by Fort. Aircon and fan worked great as did television also nice to have a refrigerator in the room . excellent breakfast served out on a very nice open courtyard in the top center of the building open ait, nice plants around. thus place has tons of charm.

6/10 – Redelijk

Audle Bongle, Uganda

Positief: Personeel en service
Good location, dated interior
The hotel is in the area with lots of banks and financial institutions. Its a bit dated inside, but everything works - shower, ceiling fan, air conditioning, fridge, TV. I couldn't get the wi-fi to cooperate much though. Service is quick, willing and polite. The manager is really helpful and even showed me to a really good salon where I had a great pedicure. The breakfast is filling and the beds are clean. There are two quite basic restaurants downstairs and a snackbar area serving soda, hot drinks and cakes. I enjoyed my stay and would stay there again.

8/10 – Goed

Mutaza, mombasa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place decent price

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
A good basic room.
Large room, refrigerator, breakfast and friendly staff.

6/10 – Redelijk

giovanni, roma

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
primo appoggio per guardarsi intorno
ineccepibile il rapporto qualità prezzo - situazione idraulica disastrosa - sgradevole l'imposizione no-alcool nel ristorante

8/10 – Goed

Geverifieerde reiziger

Negatief: Netheid, comfort kamer

4/10 – Matig

Evar, Kikuyu

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Good location, great staff but below average rooms
Staff are helpful and breakfast is good. The rooms condition and clealiness can be improved tremendously but at the special rate, guess the stay matched the cash.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
location is good
very near Fort Juses, that is only reason to choice this hotel.

6/10 – Redelijk

Shaun

Positief: Netheid, personeel en service
Gutes Preis-Leistungs-Verhältnis
Für Kenianische Verhältnisse, sehr günstiges zentrales Hotel. Kein Luxus, aber für den Preis ist gar nicht schlecht. Sehr nette und hilfreiche Personal.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

2/10 – Ontzettend slecht

Melaku, Dallas, TX

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Couldn't wait to checkout.
No AC.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Location ok
Good:location Bad:staff don't care:2/3 lamps didn't work. I said those 2 lamps are broken,answer was yes they are. Also toilet wasn't working properly. And problems with tv.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Cheap price and good value for the money
It was all in all good to atay at the hotell. Nice breakfast and nice staff

4/10 – Matig

CHINGYU, taiwan

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
acceptable choice
not very clean, bugs everywhere that you need a net just like other area in Africa. roaches might show on the table while you eat the breakfast. the only reason I stay might be the cheap price.

8/10 – Goed

Lori, New York, NY

Positief: Netheid, personeel en service en comfort kamer
Charming, centrally located
Very happy with my experience. Stayed for 10 days. Good service - daily cleaning. Functioning A/C - very important for this climate. Fridge - able to keep cold water on hand. Staff helpful w/o being all up in your business. Breakfast pretty good - especially the pancakes. Real coffee vs. instant would be a nice touch. Cyber cafe and mPesa agent in lobby - very convenient! Easy to get cab or tuk-tuk out front. Terrace very peaceful and lovely in the evening. WiFi sort of works in rooms and definitely works on the terrace. Park yourself under a modem with a cup of cappuccino and click away.

6/10 – Redelijk

Roy, Austmarka

Positief: Netheid, personeel en service en comfort kamer
Hotellopphold i Mombasa Old Town.
Hyggelig betjening og en helt grei frokost. Hotellet fremstår som gammelt, men hyggelig.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Einfaches und günstiges Hotel
Das Hotel ist einfach ausgestattet, aber sauber. Das Bad ist alt und zweckmäßig, aber sauber. Warmwasser muss man per Boiler vorher erwärmen. Klimaanlage und Mückennetz waren vorhanden und funktionstüchtig. Das Hotel hat eine nette Dachterrasse. Das Personal ist sehr nett und hilfsbereit. Die Lage des Hotels ist in unmittelbarer Nähe der meisten Sehenswürdigkeiten. Auch der Supermarkt ist nicht weit.

2/10 – Ontzettend slecht

AMJZA, South Africa

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pay cheap, get cheap
No one I know will stay there. It should not be advertised.

6/10 – Redelijk

Patrick, Rwanda

Positief: Personeel en service
Negatief: Netheid
Convenient Location but very basic
The New Palm Hotel has a very convenient location to the main historic sites in Old Town Mombasa (Ft. Jesus, etc). The service was generally good. However, it has very basic amenities and a few issues to note. 1. The toilet was not functioning but we were only there for one night; 2. There were bugs and we noted the man spraying the snack counter area with pesticide; 3. The A/C was not strong enough to keep us cool at night.