This was the worst resort experience we’ve ever had. While the amenities were already underwhelming, the real issue was the shockingly poor service and rude staff. Our room had a termite nest. Oceanview had no view the ocean.
The front desk was impossible to reach by phone - calls went unanswered, and when we went down in person, we saw the phones were simply left on silent and blinking.
We had two serious issues during our stay:
1. Medical Help: We needed Tylenol urgently but were passed around from department to department for over three hours without ever seeing the nurse. Calls repeatedly dropped or were transferred aimlessly. We never got the Tylenol - for a senior guest who badly needed it.
2. Room Problem: Our ceiling was leaking and lights on that wall flickering, and again, after 2.5 hours of waiting and calling, nothing happened even after we were told that maintenance will be coming in 15 mins. We had to go down to reception twice. On our way, we noticed that the room underneath us had broken concrete (possibly the same leak). The first time, the staff literally walked away. The second time, we had to approach from two different directions just to get someone’s attention. Eventually, we were moved but to a room.
The only redeeming aspects were the beautiful beach and the kind housekeeping staff. Otherwise, this was an incredibly frustrating and disappointing stay. Would not return and really regretting not listening to the countless reviews that warned us.