Familiekamer, meerdere bedden | Een bureau, verduisterende gordijnen, een strijkplank/strijkijzer

Beoordelingen van El Castell Motel

2 out of 5
El Castell Motel
2102 North Fremont St, Monterey, CA

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 880 van 1428 beoordelingen" "
Gastenscore: 8 - Goed. 415 van 1428 beoordelingen" "
Gastenscore: 6 - Redelijk. 91 van 1428 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 1428 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 1428 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Magali

Reisde met familie
Positief: Netheid, personeel en service
Ruime, nette kamers, vriendelijk personeel, zwembad, veel parking. Vlakbij winkels en restaurants. Wel wat verouderd en slechte geluidsisolatie. Maar we hebben hier ‘s nachts geen last van gehad.
2 nachten verbleven in oktober 2023
Reactie van customer care team op 18 okt 2023
Dear Guest,Thank you for staying with us, we appreciate your feedback.

8/10 – Goed

Reinhardt

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Goede accomodatie, schone kamer, goed bed. Niet ver van de bekende Fishermen's wharf.
1 nacht verbleven in juni 2022
Reactie van Team Front Desk op 17 jun 2022
Hello We thank you for staying with us and hope that your stay was a great one. We look forward to seeing you in the near future.

10/10 – Uitstekend

Nicole

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
decent rooms and grounds
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 29 apr 2024
Dear Guest,Thank you for staying with us, we appreciate your feedback.

6/10 – Redelijk

Kathryn

Reisde met partner, Reisde met familie en kleine kinderen
Not very much parking. Rooms were small. Front desk staff not super friendly. Fine for what we needed at the time probably wouldn’t stay again.
2 nachten verbleven in maart 2024
Reactie van Customer Care Team op 29 apr 2024
Dear Kathryn,We're sorry to hear about your experience with the parking situation during your stay. It's important to us that all our guests have convenient access to parking. However, we do want to clarify that we actually have more than 54 parking spots available for our guests. Additionally, considering your stay was back in March when we typically experience lower occupancy, it's unusual for us to run out of parking spaces. We're sorry to hear that the room size didn't meet your expectations and that you found our front desk staff less friendly than anticipated. Your feedback is valuable to us, and we will use it to improve our services. We hope you'll consider giving us another chance in the future. Thank you for sharing your thoughts with us.

10/10 – Uitstekend

Shellee

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great value for travelers who simply need a clean and convenient place to sleep. Friendly greeting at front desk.
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 29 apr 2024
Dear Guest,Thank you for staying with us, we appreciate your feedback.

10/10 – Uitstekend

Amir

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 29 apr 2024
Dear Guest,Thank you for staying with us, We appreciate your feedback.

8/10 – Goed

Christopher

1 nacht verbleven in april 2024
Reactie van Customer Care Team op 30 apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 – Goed

Irene

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room had everything I needed. The place was clean and close to everything without the high price of the downtown hotels.
2 nachten verbleven in april 2024

8/10 – Goed

Bruce

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly..... convenient location .... very clean & neat .... easy parking .... good price.... bp Room was a little small ..... needed a second chair ,,,,bp
2 nachten verbleven in april 2024
Reactie van customer care team op 27 apr 2024
Dear Guest,Thank you for staying with us, we appreciate your feedback.

10/10 – Uitstekend

Maria

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service
When we saw the hotel from the street, it looked run down and old. We were pleasantly surprised at the big, clean room that we stayed in, though. Our room had everything we needed and our stay in the hotel was pleasant and comfortable. We will definitely stay there again!
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 27 apr 2024
Dear Maria,Thank you for your wonderful review! We're thrilled to hear that despite the initial appearance from the street, you were pleasantly surprised by the spacious and clean room you stayed in. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we succeeded in making your stay pleasant. We look forward to welcoming you back again in the future! If you need anything during your next visit, please don't hesitate to let us know _

10/10 – Uitstekend

Jon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and nice rooms. Huge value for the price
5 nachten verbleven in april 2024
Reactie van Customer Care Team op 27 apr 2024
Dear Jo,Thank you for your fantastic review! We're thrilled to hear that you found our rooms clean and nice, and that you felt you received great value for the price. Providing excellent value and comfortable accommodations for our guests is our priority, and we're delighted that we could meet your expectations. If you have any further feedback or if there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back again soon!

10/10 – Uitstekend

Forrest

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was the first time I've stay at this Motel and I have to say it will be coming back. My room was clean, comfortable, safe and quiet, all the requirements for a great nights sleep. The girl at the front desk was really nice and hospitable. They made my room every night, which a lot of motels stopped doing. The indoor pool was really nice too. I totally recommend staying at this motel.
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 27 apr 2024
Dear Forrest,Thank you so much for your glowing review! We're thrilled to hear that your first stay with us exceeded your expectations and that you enjoyed your clean, comfortable, and quiet room. Providing a safe and welcoming environment for our guests is our top priority, and we're delighted to hear that you felt well taken care of during your stay. We'll be sure to pass along your kind words to our front desk team. It's great to know that you appreciated our housekeeping service and enjoyed our indoor pool as well. We can't wait to welcome you back for another fantastic stay in the future!

10/10 – Uitstekend

Jamie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff!
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 24 apr 2024
Dear Jamie,Thank you for your glowing review! We're thrilled to hear that you had a great experience with our staff. Your kind words mean a lot to us, and we're delighted that our team was able to contribute to making your stay enjoyable. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!

10/10 – Uitstekend

Debra

Clean, spacious, great location and very nice staff
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 24 apr 2024
Dear Debra,Thank you for your fantastic review! We're delighted to hear that you found our accommodations clean and spacious, enjoyed our convenient location, and encountered very nice staff during your stay. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!

8/10 – Goed

Lutgard

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Has a wonderful stay. Was close to the ocean, shopping and many nearby restaurants. Staff was cordial and friendly. Housekeeping was around when we needed more towels and offered if we needed more coffee, etc. All in all , was satisfied and will be coming back! Thank you!
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 22 apr 2024
Dear Lutgard,Thank you for sharing your experience! We're delighted to hear that you had a wonderful stay with us and that you enjoyed our convenient location near the ocean, shopping, and restaurants. It's great to know that our staff provided friendly and helpful service, and we're glad that our housekeeping team was attentive to your needs. We look forward to welcoming you back on your next visit! If there's anything we can do to make your next stay even more enjoyable, please let us know. Thank you for choosing us!

6/10 – Redelijk

Tracy

Reisde met familie
Positief: Personeel en service
Feeling overpriced for the tiny room we get in a strange corner of the parking lot. Some unknown hair in the bathroom floor and stained towel.
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 20 apr 2024
Dear Tracy,We appreciate your feedback and apologize for the issues you experienced during your stay. Our goal is to provide comfortable accommodations, and we're sorry to hear that your room did not meet your expectations. Had we been notified of these issues during your stay, we would have promptly addressed them, whether by moving you to a more suitable room or taking care of the cleanliness concerns. Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to better serve you in the future. If you have any further feedback or concerns, please don't hesitate to reach out.

6/10 – Redelijk

Leticia

Reisde met partner
Positief: Netheid
Basic motel if that is all you need. Location is not the best, but very close to the fair grounds if you are attending an event. It was clean and comfortable but noisy, so if you are a light sleeper, this may not be your place unless you use earplugs, which I did.
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 20 apr 2024
Dear Leticia,Thank you for your review and for choosing our motel for your stay. We're glad to hear that you found our accommodations clean and comfortable. However, we apologize for any inconvenience caused by the noise during your stay. As we are located in a small city with an airport nearby, noise can occasionally be a factor. We appreciate your understanding and suggestion regarding earplugs for light sleepers. If you have any further feedback or concerns, please don't hesitate to reach out.We hope to have the opportunity to welcome you back in the future.

8/10 – Goed

Renae

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice walk to the ocean. Feels safe, clean and comfortable.
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 17 apr 2024
Dear Renae,Thank you for your review! We're delighted to hear that you enjoyed your walk to the ocean and felt safe, clean, and comfortable throughout your stay. If there's anything else we can do to enhance your experience next time, please don't hesitate to reach out. We look forward to welcoming you back soon!

6/10 – Redelijk

Richard

Reisde met familie en kleine kinderen
Positief: Netheid
It was ok….
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 17 apr 2024
Dear Richard,Thanks for sharing your thoughts! It's always helpful to hear different perspectives. If there's anything specific you think could be improved upon, feel free to let us know. Your feedback is valuable in helping us strive for excellence.

8/10 – Goed

Megan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Customer Care Team op 17 apr 2024
Dear Megan,Thank you for your review! We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
clean, simple rooms. comfortable bed
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 15 apr 2024
Dear Lisa,Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to exceed your expectations. If you do decide to return, please don't hesitate to reach out to us directly so we can ensure your next stay with us is even more memorable. We can't wait to welcome you back!

10/10 – Uitstekend

James Kevin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fixed up real nice. They did a quality job on the remodel. Super Fast check in. Pool looked nice although we didn’t use it.
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 14 apr 2024
Dear Guest,\Thank you so much for your glowing review! We're thrilled to hear that you found our remodel to be of high quality and that you appreciated our efficient check-in process. Even though you didn't get a chance to take a dip in the pool, we're delighted that it caught your eye. We hope to have the pleasure of welcoming you back again soon, and perhaps next time, you can enjoy all the amenities we have to offer!

10/10 – Uitstekend

Daniel

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Great stay. Staff was very welcoming and room was nice and clean. I do recommend this option for budget minded families for a Monterey vacations.
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 14 apr 2024
Dear Guest,Thank you for staying with us, we appreciate your feedback.

10/10 – Uitstekend

LYNDA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I stayed here because I was moving and I needed to be close to my apartment and this was a great place
1 nacht verbleven in april 2024
Reactie van customer care team op 14 apr 2024
Dear Guest,Thank you for choosing El castell motel, we appreciate your feedback.

6/10 – Redelijk

Iris

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
I’ve been coming here for the last four years and the room I had this last time was the worse room my fiancé and I stayed in. The shower head was filthy. The bed was extremely uncomfortable, my closet door didn’t shut and my window shutters were broken. When I called to let the lady at the front desk to let her know I was checking out she asked how was my stay and I told her about my issues and concerns of the room and her answers for that was you should have said something to me so we could have someone come fix those things. First of all those things should have been fixed and cleaned before renting out the room and who wants anyone coming in their room during their vacation/stay and fix things? Certainly not me. My fiancé and I are really disappointed in our stay and we don’t want to come back and it’s not because of the room it’s because what the lady at the front desk said we felt like it was extremely unprofessional and she could have been more understanding instead of trying to make us feel like we should have said something when in all reality they should have made sure the room was up to par.
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 15 apr 2024
Dear Iris,We're genuinely sorry to hear about your experience during your recent stay. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're disappointed to learn that we fell short of your expectations this time. We understand your frustration with the issues you encountered in your room, and we want to assure you that this is not reflective of the high standards we strive to maintain.We sincerely apologize for any inconvenience caused by the cleanliness and maintenance issues you mentioned. Our team works diligently to address any concerns promptly, and had we been made aware of these issues during your stay, we would have taken immediate action to rectify them to ensure your comfort and satisfaction.We regret any misunderstanding during your interaction with us when you were checking out. Please know that our intention is always to provide empathetic and understanding service to our guests. We value your feedback and take it seriously as we continuously strive to improve our services.If you do decide to return, please don't hesitate to reach out to us directly so we can ensure your stay exceeds your expectations.

10/10 – Uitstekend

Reynalyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 13 apr 2024
Dear Reynalyn,Thank you for the perfect rating! We're delighted to hear that you had a wonderful experience with us. If there's anything specific you'd like to share or any way we can further improve, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 – Uitstekend

Veronica, Rehoboth

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a nice, clean and comfortable place to stay. The staff was pleasant and helpful
1 nacht verbleven in januari 2024
Reactie van Customer Care Team op 11 apr 2024
Dear Veronica,Thank you for the glowing review! We're delighted to hear that you enjoyed your stay and found our accommodations clean, comfortable, and pleasant. Our team works hard to ensure every guest has a wonderful experience, and we're thrilled to know that our staff's helpfulness added to your enjoyment.We look forward to welcoming you back for another exceptional stay in the future!

10/10 – Uitstekend

LYNDA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a great staycation. I was moving out of my apartment that was a 3 minute walk from the motel. The staff was very friendly and helpful. I would recommend this motel for anyone who wants a great nights rest.
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 9 apr 2024
Dear Lynda,Thank you for choosing to stay with us during your staycation and for taking the time to share your experience! We're thrilled to hear that you had a great night's rest and found our staff to be friendly and helpful. It's wonderful to know that our proximity to your apartment made your move more convenient.We truly appreciate your recommendation and are delighted that we could contribute to a positive experience for you. Should you find yourself in need of another restful night's stay in the future, we would be honored to welcome you back. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you again for your kind words!

10/10 – Uitstekend

Reynalyn

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing staff. Thank you!
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 8 apr 2024
Dear Guest,Thank you for the fantastic review! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we're grateful for your kind words. We hope to have the pleasure of welcoming you back again in the future!

10/10 – Uitstekend

Heidy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 9 apr 2024
Dear Heidy,Thank you for taking the time to leave us a perfect 5/5 review! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of welcoming you back again soon. If you ever need anything in the future, please don't hesitate to reach out.

10/10 – Uitstekend

Jaclyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 8 apr 2024
Dear Guest,Thank you for the fantastic review! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we're grateful for your kind words. We hope to have the pleasure of welcoming you back again in the future!

6/10 – Redelijk

teresa

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Very clean. Indoor pool for fun at the end of the day regardless of weather.
4 nachten verbleven in april 2024
Reactie van Menfis EC op 7 apr 2024
Dear Teresa,Thank you for your feedback!We're glad you appreciated our clean facilities and the convenience of our indoor pool for enjoying regardless of the weather.We're always striving to improve, so if there are any specific areas you feel we could enhance to earn a higher rating next time, we'd love to hear your suggestions.

10/10 – Uitstekend

?

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice! 👍
2 nachten verbleven in april 2024
Reactie van Menfis EC op 5 apr 2024
Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with us.Your satisfaction is our top priority, and we look forward to welcoming you back soon!

10/10 – Uitstekend

Tiffany

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Menfis EC op 5 apr 2024
Dear Tiffany,A simple acknowledgment of your review is greatly appreciated! Thank you for taking the time to share your positive experience. We hope to have the pleasure of serving you again in the future.

8/10 – Goed

Rodney

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van customer care team op 4 apr 2024
Dear Guest,Thank you for choosing El castell motel, we appreciate our feedback.

10/10 – Uitstekend

Hao

1 nacht verbleven in april 2024
Reactie van Customer Care Team op 23 apr 2024
Dear Hao,Thank you for taking the time to rate your experience with us! We're thrilled to see that you had a wonderful stay. If there's anything specific you'd like to share or if you have any suggestions for improvement, please don't hesitate to reach out. We're here to ensure every guest has a memorable and enjoyable experience with us.We hope to welcome you back again in the future!

8/10 – Goed

Dawn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Menfis EC op 3 apr 2024
Dear Dawn,Thank you for your review! We appreciate your feedback and hope to welcome you back for an even better experience in the future. If there's anything specific we can improve upon, please feel free to let us know.

8/10 – Goed

Terence

Positief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Menfis EC op 3 apr 2024
Dear Terence,Thank you for your review! We appreciate your feedback and hope to welcome you back for an even better experience in the future. If there's anything specific we can improve upon, please feel free to let us know.

10/10 – Uitstekend

Alex

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed my stay
1 nacht verbleven in maart 2024
Reactie van Menfis EC op 2 apr 2024
Dear Alex,Thank you so much for your wonderful feedback!We're thrilled to hear that you enjoyed your stay with us at El Castell Motel. Your satisfaction is our top priority, and we're delighted to know that we met your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic experience!

10/10 – Uitstekend

Sosene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 2 apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Heather

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing upgraded rooms inside, new bathrooms, keruig coffee maker, great fridges, indoor pool open long hours, friendly amazing staff members, they have a espresso machine with 8 choices including hot chocolate for kids on from morning until night !!! Will stay again!!! Thank you
2 nachten verbleven in maart 2024
Reactie van Menfis EC op 31 mrt 2024
Dear Heather,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our amazing upgraded rooms, complete with new bathrooms, Keurig coffee makers, and great fridges. It's fantastic to know that you found our indoor pool open for long hours and that our staff members were friendly and amazing. We're delighted that you appreciated our espresso machine with a variety of choices, including hot chocolate for kids, available from morning until night.We can't wait to welcome you back for another wonderful stay! Thank you for choosing us _

10/10 – Uitstekend

Janet

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful staff, clean,quiet. Nice room, comfortable beds
2 nachten verbleven in maart 2024
Reactie van Menfis EC op 31 mrt 2024
Dear Janet,Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience with our staff and found our hotel clean and quiet. It's great to know that you enjoyed our nice rooms and comfortable beds. We appreciate your kind words and hope to welcome you back again soon for another enjoyable stay _

8/10 – Goed

CHIKUEN, Alhambra

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
heated pool available 9a-9p, room is ok, too bad they have all one bed room in one side and 2 beds on the other. My daughters were assigned to a room next to the hotel laundry, which the machine start working at 6a!
1 nacht verbleven in maart 2024
Reactie van Menfis EC op 30 mrt 2024
Dear Chikuen,Thank you for sharing your feedback! We appreciate your thoughts on our heated pool availability and room layout. We apologize for any inconvenience caused by the room assignment near the hotel laundry. Your insight regarding the laundry facilities' opening time is duly noted and want to assure you that operations in our hotel start between 845am and 9am.We hope to have the opportunity to better accommodate you and your family in the future.

6/10 – Redelijk

Michelle

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I want to start off saying that the housekeeping staff was very nice and the woman that checked us in was lovely. The location of this motel is not super convenient. It’s by the fairgrounds and the airport. It’s also next door to an Adult theater store, which was fun to explain to the kids. Our room was upstairs in the corner. The stairs are very narrow and when coming down, there is a slight dip in the floor that you can’t see which caused a couple rolled ankles. The room appeared clean. Zipped mattress covers and a mattress protector on all the beds. Fridge, Microwave provided. The beds were uncomfortable, lumpy and hard. The room was very humid, lots of condensation built up on the windows. I’ve stayed at plenty of beach hotels never had an issue. Bathroom was fully stocked and the shower had shampoo/conditioner & body soap available. There was zero water pressure and the shower head was pretty nasty, looks like it needs to be replaced or descaled at least. Our kids liked the half indoor half outdoor pool. The first night was pretty chill but the second night a family of about 15 took over the pool area in the evening, bringing in blow up pool toys and moving tables around to play beer pong and another to eat right next to the pool. We were there maybe 20 minutes but once trash started entering the pool we left. Parking is very tight when they are booked up. Our car was door dinged but we couldn’t find the owner. I told the front desk but they couldn’t do anything.
2 nachten verbleven in maart 2024
Reactie van Menfis EC op 29 mrt 2024
Dear Guest,Thank you for your detailed review. We're glad to hear that you found the room clean and appreciated the amenities provided.We apologize for the inconvenience caused by the narrow stairs and the dip in the floor, as well as for the discomfort experienced with the beds. Your feedback regarding the humidity in the room, water pressure in the shower, and cleanliness of the shower head is valuable to us, and we'll address these issues promptly.We're pleased to know that your kids enjoyed the pool, although we apologize for the disturbance caused by other guests during your stay.Regarding the incident you described with the large group, we apologize for any inconvenience caused. While there are no formal restrictions on pool furniture usage, we do encourage all guests to be considerate of others and to respect the shared space. We'll reinforce this message with our staff to ensure a more enjoyable experience for all guests.Additionally, we'd like to clarify that while glass bottles are not permitted in the pool area for safety reasons, other beverages in appropriate containers are allowed. We appreciate your understanding and hope that this information helps provide a clearer understanding of our policies.Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for a more positive experience in the future.

10/10 – Uitstekend

Ka Chun

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very clean motel for a good price!
3 nachten verbleven in maart 2024
Reactie van Menfis EC op 28 mrt 2024
Dear Ka,Thank you for your review! We're delighted to hear that you found our motel very clean and offered at a good price. We strive to provide a comfortable and affordable stay for all our guests. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future!

10/10 – Uitstekend

Melissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Menfis EC op 28 mrt 2024
Dear Melissa,Thank you for the 5/5 review! We appreciate your feedback and are thrilled that you had a positive experience with us. If you ever have any additional comments or suggestions, please feel free to reach out.We look forward to serving you again in the future!

10/10 – Uitstekend

benjamin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 27 mrt 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 – Goed

Connie J.

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 27 mrt 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 – Goed

Jason, visalia

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of my go to places for work when i am in town.
4 nachten verbleven in maart 2024
Reactie van Menfis EC op 26 mrt 2024
Dear Jason,Thank you for your review! We're thrilled to hear that our establishment is one of your preferred spots for work when you're in town.We appreciate your continued support and look forward to serving you again in the future.

10/10 – Uitstekend

Tim

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Simple place with basic amenities.
1 nacht verbleven in maart 2024
Reactie van Menfis EC op 25 mrt 2024
Dear Tim,Thank you for your review! We're glad to hear that you appreciated our simple accommodations and basic amenities. As a motel, we strive to provide comfortable and convenient lodging options for our guests. Your feedback is valuable to us, and we're pleased to know that you had a positive experience during your stay.If you ever find yourself in the area again, we would be delighted to welcome you back.