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Beoordelingen van Embassy Suites Montréal by Hilton

3.5 out of 5
Embassy Suites Montréal by Hilton
208 Saint Antoine Ouest, Montreal, QC

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 819 van 1650 beoordelingen" "
Gastenscore: 8 - Goed. 468 van 1650 beoordelingen" "
Gastenscore: 6 - Redelijk. 187 van 1650 beoordelingen" "
Gastenscore: 4 - Matig. 104 van 1650 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 72 van 1650 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
bad experience, expensive family room, with poor view ( dark room and no view), very bad beds for the children, bad parking service ( we needed to park our car our selves), and the worst experience was the breakfast ( was included in the price) : what a mess ! no food any more, no seatings. only positive : the central lacation of the hotel
1 nacht verbleven in juli 2019

10/10 – Uitstekend

Syed

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
walking distance to all the tourist spots, shopping, food, and restaurants.
1 nacht verbleven in mei 2024
Reactie van JC op 21 mei 2024
Dear Syed, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Jason, Front Desk Team Leader

10/10 – Uitstekend

Randall

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Kelly at the front desk, second to none!
3 nachten verbleven in mei 2024
Reactie van JC op 21 mei 2024
Dear Randall, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel and we will let Kelly knows about your kind comment. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Jason, Front Desk Team Leader

10/10 – Uitstekend

daniel

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Toujours excellent L’accueil avec les coupons de 5-7, le petit déjeuner inclus. La chambre est propre et l’ensemble de l’hôtel . Aucun point d’amélioration à mentionner
1 nacht verbleven in april 2024
Reactie van KG op 16 mei 2024
Cher Daniel, Merci d'avoir pris le temps de nous faire part de votre expérience. Je suis heureux d'apprendre que vous avez apprécié votre séjour dans notre hôtel, Nous sommes toujours ravis de vous accueillir. Nous nous efforçons de fournir un service gracieux, engageant et attentionné et nous nous réjouissons de vous accueillir à nouveau dans notre hôtel prochainement. Cordialement, Front desk team leader

10/10 – Uitstekend

REGIS

Reisde met familie
L’hôtel est très bien situé, près de beaucoup de choses à visiter dans le Vieux Montréal. Le déjeuner était copieux et gratuit. Tous les gens sont gentils et très sympathique . On a aussi beaucoup apprécié les deux boissons offertes chaque soir aussi gratuitement . C’est sûr que nous y retournerons.
2 nachten verbleven in mei 2024
Reactie van JC op 15 mei 2024
Cher Regis, Merci d'avoir pris le temps de nous faire part de votre expérience. Je suis heureux d'apprendre que vous avez apprécié votre séjour dans notre hôtel. Nous nous efforçons de fournir un service gracieux, engageant et attentionné et nous nous réjouissons de vous accueillir à nouveau dans notre hôtel prochainement. Cordialement,

6/10 – Redelijk

Jason

Reisde met partner
Positief: Voorzieningen
The room was dated and not up to par. They said that the bed was a queen but it was more like double. The bathroom has no place to put anything on the counter, the tub had jets, but they didn't work. When you stepped into the shower you had to bend to get underneath it, and couches old, light fixtures hanging. Simply not up to standards of what is expected for the price.
1 nacht verbleven in mei 2024
Reactie van KG op 6 mei 2024
Dear Jason, Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry to hear that you were unhappy with our guest rooms and that they weren't up to your standards, because this is not Hilton standards normally. We will take your comments under consideration and bring them to the correct departments, as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Kind regards,Front desk team leader.

6/10 – Redelijk

Melissa

Reisde met familie
Room too hot. Even we adjusted that temp. Still very hot. Lobby too dirty
1 nacht verbleven in mei 2024
Reactie van KG op 6 mei 2024
Hello Melissa, Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry to hear about your experience. Please do not hesitate when there is a problem, you can bring it to our attention while still being in the hotel so we can make your stay best possible! We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Best regards,Front desk team leader

8/10 – Goed

Chantal

Positief: Netheid, staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024
Reactie van KG op 6 mei 2024
Dear Chantal, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future! Kind regards,Front desk team leader

10/10 – Uitstekend

Eva

2 nachten verbleven in april 2024

10/10 – Uitstekend

Caroline, Beauport

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Très bien, bien situé, petit jeuner correct, lits très confortables, personnel accueillant
1 nacht verbleven in april 2024
Reactie van KG op 2 mei 2024
Chere Caroline, Merci d'avoir pris le temps de nous faire part de votre expérience. Je suis heureux d'apprendre que vous avez apprécié votre séjour dans notre hôtel. Nous nous efforçons de fournir un service gracieux, engageant et attentionné et nous nous réjouissons de vous accueillir à nouveau dans notre hôtel prochainement. Cordialement, Chef d'equipe de la reception.

8/10 – Goed

Gilles

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Tres belle endroit et bon dejeuner gratuit
2 nachten verbleven in april 2024
Reactie van KG op 28 apr 2024
Cher Gilles, Merci d'avoir pris le temps de nous faire part de votre expérience. Je suis heureux d'apprendre que vous avez apprécié votre séjour dans notre hôtel. Nous nous efforçons de fournir un service gracieux, engageant et attentionné et nous nous réjouissons de vous accueillir à nouveau dans notre hôtel prochainement. Cordialement, Chef d'équipe de la réception

4/10 – Matig

Peter, Toronto

Reisde met partner
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The noise from the elevator was excessively noisy
1 nacht verbleven in april 2024
Reactie van KG op 28 apr 2024
Hello Peter, Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry to hear that you were unhappy with the noise from the guest elevators. We are hoping to have the hotel refreshed soon, we hope this will fix these issues. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Best regards,Front desk team leader

10/10 – Uitstekend

Claudio, Clarkston

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
One of the best hotels I’ve been staying
2 nachten verbleven in april 2024
Reactie van KG op 28 apr 2024
Dear Claudio, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We appreciate the feedback, and we appreciate YOU. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

8/10 – Goed

Krzysztof

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Although my room was ready at 3 pm, I was told that normal check in time is 4. It sounds quite late. Only one set of towels in the room for 2 people. Liked nice reception folks.
1 nacht verbleven in april 2024
Reactie van K.G op 24 apr 2024
Dear Krzysztof, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service. We apologize for the missing towels, we will take your comments into consideration and we look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 – Uitstekend

Audrey

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Perfect
1 nacht verbleven in april 2024
Reactie van K.G op 24 apr 2024
Dear Audrey, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.Best regards, Front Desk Team Leader

6/10 – Redelijk

Matthew

2 nachten verbleven in april 2024
Reactie van KG op 10 mei 2024
Dear Matthew, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future!

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful stay at the Embassy Suites, Montreal. Everyone was welcoming and our room was comfortable. The concierge Donald was a delight. He recommended at great restaurant nearby and helped us with our tour of Montreal. Would definitely stay again. The location was perfect and the restaurant was exellent.
2 nachten verbleven in april 2024
Reactie van KG op 19 apr 2024
Dear Susan, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We really appreciate your feedback! We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

8/10 – Goed

Vikram, Issaquah

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Location is fantastic. Walkable to Old Montreal and Downtown in minutes and to visit popular tourist attractions. Breakfast and evening drinks were offered as part of the stay which was great. Overall our stay was excellent. Having said that, the rooms need an update asap. Dated decor and old style furniture looked like room was designed decades ago.
3 nachten verbleven in april 2024
Reactie van KG op 19 apr 2024
Dear Vikram, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We apologize for the outdated room, we hope to have renovations in the near future. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

4/10 – Matig

Adrianne

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We were 4 people in a suite - only 2 towels provided, no extra pillows for pull out sofa, sofa bed matress was so old, thin and lumpy - terrible condition and was not made up. Had to search high and low for sheets and 1 blanket to make it up ourselves. Shower only had a handheld and was broken so had to secure it with a towel to be able to use it
1 nacht verbleven in april 2024
Reactie van KG op 19 apr 2024
Hello Ms. Adrianne, Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry to hear that you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. And will be bringing these issues to the appropriate department. We hope you will consider staying with us in the future. Best regards,Front desk team leader

10/10 – Uitstekend

Brittany

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van KG op 17 apr 2024
Dear Brittany, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

8/10 – Goed

Gonzo

2 nachten verbleven in april 2024
Reactie van KG op 28 apr 2024
Dear Gonzo, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 – Uitstekend

Terri

Great breakfast and happy hour -all included. Expedia pics a little misleading-thought we reserved a king bed and fireplace.
3 nachten verbleven in april 2024
Reactie van KG op 8 apr 2024
Hello Ms. Mr/Ms. Terri, Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry to hear that the pictures on Expedia were Misleading. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Kind regards,Embassy Suites Front desk team leader

10/10 – Uitstekend

jason

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Cleanliness and room equipments
1 nacht verbleven in april 2024
Reactie van jc op 7 apr 2024
Dear Jason, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards,Front Desk Team Leader

10/10 – Uitstekend

Gwyn

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van KG op 6 apr 2024
Dear Gwyn, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

6/10 – Redelijk

Abbey

2 nachten verbleven in januari 2024
Reactie van KG op 5 apr 2024
Dear Abbey,Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

2/10 – Ontzettend slecht

Stephanie, Quebec

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen
First of all, do not go if your vehicle is over 6'. The Hotel only offers parking for smaller vehicles, so we we were asked to find an outdoor parking nearby that would not be under the umbrella of the Hotel. As a result, we got our 2022 Tundra stolen overnight and ended up without a vehicle for our family weekend. The area is UNSAFE. It's unfortunate, because it's walking distance so many nice things to see and do. Rooms were clean and we had this huge air tub in our bathroom. This was a nice surprise. On the other hand, the breakfast was somewhat limited. It was a busy Easter weekend and we were expecting there would be a lot of people, but they were lacking food and were not filling up so no more pancakes, bacon, pastries, yogourts and fruits. So were left with scramble eggs, sausages and toasts. Oh! And no more juice. Tthis was 1 hour before closing, so we were not last-minute. Other than that, well, no pool, but we knew that when we booked. The Lobby is small and not so inviting, but this did not matter to us. We were a family of 4, including 2 young teenagers.
2 nachten verbleven in maart 2024
Reactie van K.G op 3 apr 2024
Dear Stephanie, Thank you for taking a moment to share your experience. We are sorry to hear some things were not up to the Hilton standards. We will be bringing these issues to the proper departments. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 – Uitstekend

Sara

Positief: Netheid, staat van de accommodatie en faciliteiten
Great place to stay
1 nacht verbleven in maart 2024
Reactie van K.G op 31 mrt 2024
Dear Sara, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

6/10 – Redelijk

Kelly

Reisde met familie
The bed and pillows were terrible. The pillows were very thin and the bed was very uncomfortable. Breakfast was great though!
1 nacht verbleven in maart 2024
Reactie van JC op 30 mrt 2024
Dear Kelly, thank you for taking a moment to share your experience. I am sorry to hear you were unsatisfied with our beddings and we'll inform our housekeeping department. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 – Uitstekend

Charles

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Convenient to convention center. Excellent and courteous staff!
3 nachten verbleven in maart 2024
Reactie van JC op 30 mrt 2024
Dear Charles, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 – Uitstekend

Emma

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van JC op 30 mrt 2024
Dear Emma, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 – Uitstekend

Yuhan

Positief: Netheid, staat van de accommodatie en faciliteiten
Everything super good except cleaning done on Mar,22,2024 on 6th floor.
3 nachten verbleven in maart 2024
Reactie van JC op 30 mrt 2024
Dear Yuhan, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. And we apologize the cleaning service that you received on March 22nd, 2024. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 – Uitstekend

Patrick

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean, bed super comfy, breakfast was great !
1 nacht verbleven in maart 2024
Reactie van JC op 30 mrt 2024
Dear Patrick, thank you for taking a moment to share your good experience with us. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 – Uitstekend

Pierre

Positief: Netheid, staat van de accommodatie en faciliteiten
Très bien.
1 nacht verbleven in maart 2024
Reactie van JC op 30 mrt 2024
Cher Pierre, merci d'avoir pris le temps de nous faire part de votre expérience. Je suis heureux d'apprendre que vous avez apprécié votre séjour dans notre hôtel. Nous nous efforçons de fournir un service gracieux, engageant et attentionné et nous nous réjouissons de vous accueillir à nouveau dans notre hôtel prochainement. Cordialement, Superviseur de la réception

8/10 – Goed

Emily

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The property is centrally located. A wonderful wait staff/chefs/bartenders with a variety of options. Great complimentary breakfasts and happy hour. Beautiful room with luxurious jacuzzi tub. However, no extra towels provide after requests. No plates, cups, etc. in the suite. Cobwebs around room.
3 nachten verbleven in maart 2024
Reactie van JC op 30 mrt 2024
Dear Emily, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. However, we apologize the cleaning service that you've received, and we'll continue to improve. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 – Uitstekend

Marian

Positief: Netheid, staat van de accommodatie en faciliteiten
Reactie van JC op 30 mrt 2024
Dear Marian, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 – Uitstekend

Siddharth, Toronto

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
It was walking everywhere
3 nachten verbleven in maart 2024
Reactie van JC op 13 mrt 2024
Dear Siddharth, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards,Front Desk Team Leader

8/10 – Goed

Matthew, Saint Anicet

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van JC op 13 mrt 2024
Dear Mattew, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards,Front Desk Team Leader

10/10 – Uitstekend

Nathalie

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Employés professionnels et courtois
1 nacht verbleven in maart 2024
Reactie van JC op 13 mrt 2024
Chere Nathalie, merci d'avoir pris le temps de nous faire part de votre expérience. Je suis heureux d'apprendre que vous avez apprécié votre séjour dans notre hôtel. Nous nous efforçons de fournir un service gracieux, engageant et attentionné et nous nous réjouissons de vous accueillir à nouveau dans notre hôtel prochainement. Cordialement, Superviseur de la réception

10/10 – Uitstekend

Junghee

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful at the Embassy Suite by Hilton. The receptionist was very nice and friendly and the room was clean and neat. It is only two minutes from the basilica in old port and maybe 5 minutes away from Chinatown. We had little kids and had no issue walking around the hotel. We will go back whenever visiting Montreal.
1 nacht verbleven in maart 2024
Reactie van JC op 13 mrt 2024
Dear Junghee, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards,Front Desk Team Leader

8/10 – Goed

Scott

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
As usual, Embassy Suites in Old Montreal did not disappoint. From the easy and friendly check-in, large and comfortable suite, to it's location just a few block from the waterfront, we had an amazing stay.
1 nacht verbleven in maart 2024
Reactie van Matthieu op 5 mrt 2024
Good Afternoon,Thank you very much for your kind words! We are happy to hear that you enjoyed your stay in our hotel. We are continuously working to ensure our guests will have a good experience.We look forward to seeing you again in the near future.Best regards,

10/10 – Uitstekend

Victoria

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Le garage n est pas assez haut pour notre véhicule mais on a la possibilité de se garer sous le palais des congrès juste de l autre côté de la rue. Super hôtel !
1 nacht verbleven in maart 2024
Reactie van JC op 5 mrt 2024
Cher Victoria, merci d'avoir pris le temps de nous faire part de votre expérience. Je suis heureux d'apprendre que vous avez apprécié votre séjour dans notre hôtel. Nous nous efforçons de fournir un service gracieux, engageant et attentionné et nous nous réjouissons de vous accueillir à nouveau dans notre hôtel prochainement.Cordialement, Superviseur de la réception

6/10 – Redelijk

Mary Grace

Reisde met familie en kleine kinderen
I liked the location of this property. However, the web images showing the room I booked were misleading. It showed a fireplace and jacuzzi in the room but those amenities were not there when we checked in. I alerted the front desk when we first checked in but the receptionist just said we should have focused on the description and not the pictures because the pictures are for marketing. If those amenities are not part of the room then they shouldn't be included in the images for that room because that is misleading and that is bad marketing. They should have offered to change the room or offer something to make it right. The response I got was basically: "Too bad." Other than that incident though, the hotel staff were friendly and helpful overall. Cleanliness could also be improved. The room wasn't cleaned thoroughly for the next guest. In terms of pros, the breakfast was good and the hotel's proximity to attractions in Old Montreal was an added feature. That being said, I wouldn't stay here again.
1 nacht verbleven in maart 2024
Reactie van Matthieu op 5 mrt 2024
Good Afternoon,Thank you for sharing your recent experience in our hotel.We are sorry to hear that you were unhappy.We pay a close attention to the content we put online. The pictures you referred to were for a Deluxe suite. The room you booked was a Studio room. After verifications, the pictures on the website are matching the correct room type.The staff offered you the option of a paying upgrade, but you turned it down.Regarding the cleanliness of the room, we will share your comments with the housekeeping department as we work every day to improve our guest experience.If you are interested to give us another chance, please contact us directly.Best regards,

10/10 – Uitstekend

Julie

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Offre globale incluse à prix très raisonnable pour être bien: suite, cuisinette, chambre fermée,bon déjeuner, cocktail 5@7 et stationnement facile intérieur. Excellent service de tous les employés. Surtout le barman, très sympa!
2 nachten verbleven in maart 2024
Reactie van JC op 5 mrt 2024
Cher Julie, merci d'avoir pris le temps de nous faire part de votre expérience. Je suis heureux d'apprendre que vous avez apprécié votre séjour dans notre hôtel. Nous nous efforçons de fournir un service gracieux, engageant et attentionné et nous nous réjouissons de vous accueillir à nouveau dans notre hôtel prochainement. Cordialement, Superviseur de la réception

8/10 – Goed

Bruno

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Accueil chaleureux à la réception ainsi qu’au restaurant. Chambre très fonctionnelle. Seul bémol, cage ascenseur très bruyante! Évidemment la nuit aussi.
1 nacht verbleven in februari 2024
Reactie van Front Desk Supervisor op 2 mrt 2024
Cher Bruno, merci d'avoir pris le temps de partager votre expérience. Je suis heureux d'apprendre que vous avez apprécié votre séjour dans notre hôtel.Nous avons pris en compte votre remarque sur l'ascenceur et nous allons le transmettre a la direction. Nous nous efforçons de fournir un service gracieux, engageant et attentionné et nous sommes impatients de vous accueillir à nouveau dans notre hôtel prochainement. Cordialement,Superviseur de la reception

10/10 – Uitstekend

Stephen

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Front Desk Supervisor op 2 mrt 2024
Dear Stephen, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 – Uitstekend

Ivan

Reisde met partner
The 5pm to 7pm happy hour is always a fun time. Great staff all around made our stay great as well.
5 nachten verbleven in februari 2024
Reactie van Front Desk Supervisor op 25 feb 2024
Dear Ivan, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 – Uitstekend

nayma

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
La ubicación del hotel es excelente. El viejo puerto, downtown y todo lo relevante de queda a menos de 10 min caminando. La estación de metro está en la esquina. Hay opciones de restaurantes en la zona infinita. La habitación muy bien cuidada, el personal muy amable. Solo el elevador es ruidoso.
2 nachten verbleven in februari 2024
Reactie van Front Desk Supervisor op 21 feb 2024
Dear Nayma, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 – Uitstekend

Danny

Positief: Netheid, comfort kamer
2 nachten verbleven in februari 2024
Reactie van Front Desk Supervisor op 21 feb 2024
Dear Danny, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 – Uitstekend

myrianne

1 nacht verbleven in februari 2024
Reactie van Front Desk Supervisor op 21 feb 2024
Dear Myriannne, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 – Uitstekend

Dalisa

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
stayed here for 5 days no complaint. The complimentary drinks and breakfast were a nice bonus especially since the breakfast had options. would come back.
5 nachten verbleven in februari 2024
Reactie van Front Desk Supervisor op 18 feb 2024
Dear Dalisa, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor