I don’t usually write negative reviews, but I feel this experience is worth sharing—so you can be the judge.
The Good:
The hotel’s location is great—centrally located and within walking distance of many attractions. The pool and gym were both very nice and well-maintained. They also offer a secure luggage storage area, which was helpful when we arrived early.
The Bad:
We arrived at the hotel around 1 p.m. and asked about the possibility of an early check-in. The front desk agent told us that the room wasn’t clean yet, which I completely understood. She assured us she’d text when the room was ready, so we stored our bags and went downtown.
We returned around 3 p.m., and she again said the room wasn’t ready. I politely asked if we could sit by the pool while waiting, and she said that was fine. So far, no issues.
At 4 p.m. (official check-in time), I went to the room—and found the housekeeping staff still cleaning it. I went back down and told the same front desk agent. This is when the tone of the interaction changed. She was dismissive and rude, saying they were busy and it would only be a few more minutes. I was surprised by her attitude—no apology, no empathy, just a cold “go ahead and complain if you want to.”
So that’s exactly what I’m doing. When you pay for a hotel stay, you expect to be able to check in at the time promised. And if a delay happens, a simple apology or acknowledgment goes a long way.
Room Cleanliness:
While the room appeared generally clean, there
