Our experience with the Ascot Hotel was awful. This is our story. We are a senior professional couple from Toronto Canada.
We booked several months ahead. A week before arriving, we sent an email requesting their Airport shuttle service, which is advertised by the hotel, by kindly requesting, just to be sure, a confirmation reply. No reply was received. Two days before our arrival, we were notified by our tourist agency that Air India had cancelled our flight from Varanasi to Mumbai. Once again we notified the Ascot Hotel of the change of flight and requested their Airport Shuttle Service with the new airline, flight number and arrival time. Once again, we received no confirmation. At our arrival, no Ascot Hotel shuttle service was there. We arranged our own transportation and, once arrived at The Ascot Hotel, we were informed that there was no room available for us. They suggested another hotel for us for a night. They would have a room for us for the remaining 4 nights. Luckily enough, we still had our taxi on the premises. The only positive service: one of their staff came with us to the other hotel with our cab. The other hotel was of lower category and considerably cheaper. The following day we refused to return to the Ascot. We remained at the new hotel because the staff was very friendly although the facilities were “challenging”. Conclusion: no one wants to be stranded late in the night in a foreign city... never mind in a challenging city like Mumbai.
