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Beoordelingen van Grand Hyatt Mumbai Hotel and Serviced Apartments

5 out of 5
Grand Hyatt Mumbai Hotel and Serviced Apartments
Bandra Kurla Complex vicinity, Off Western Express Highway, Vakola, Mumbai, Maharashtra

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 624 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 237 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 71 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 33 van 1001 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Marc

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in september 2019
Reactie van Hotel Management op 3 okt 2019
Dear Marc Greetings from Grand Hyatt Mumbai. We are thrilled to receive your generous rating. We look forward to make #Grand memories with you. Best Regards Team Grand Hyatt Mumbai

10/10 – Uitstekend

Nureen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a nice place. Staff was super helpful
3 nachten verbleven in april 2024
Reactie van Dietmar Kielnhofer op 28 apr 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

6/10 – Redelijk

Rahul

Did not like it
3 nachten verbleven in april 2024
Reactie van Dietmar Kielnhofer op 28 apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

6/10 – Redelijk

TV Raghunath

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Ok
2 nachten verbleven in april 2024
Reactie van Dietmar Kielnhofer op 28 apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

Shalvi

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, hospitable. Huge rooms. Very good staff. Very close to BKC.
2 nachten verbleven in april 2024
Reactie van Dietmar Kielnhofer op 28 apr 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

Sandeep

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What a fab stay I had with my team at The Grand Hyatt Hotel and Serviced Apartments. It was the best service I would have experienced - my sincere gratitude to the staff of The Grand Hyatt Hotel and Serviced Apartments. Loved the upgrades. Best wishes Sandeep
3 nachten verbleven in april 2024
Reactie van Dietmar Kielnhofer op 28 apr 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

kishor

2 nachten verbleven in maart 2024
Reactie van Dietmar Kielnhofer op 28 apr 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

HARI RAMA KOTI REDDY

Positief: Netheid
2 nachten verbleven in maart 2024
Reactie van Dietmar Kielnhofer op 28 apr 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

6/10 – Redelijk

Gajendran

2 nachten verbleven in maart 2024
Reactie van Dietmar Kielnhofer op 28 apr 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 – Goed

Harjinder, Port Coquitlam

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast buffet was amazing. Rooms were clean. Receptacles were out dated. USB connections were broken.
4 nachten verbleven in maart 2024
Reactie van Dietmar Kielnhofer op 28 apr 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 – Goed

Mr Pritam

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good location to get around but service and staff attention has started to lack a bit as have stayed in this Hotel many times
4 nachten verbleven in februari 2024
Reactie van Dietmar Kielnhofer op 28 apr 2024
Dear Guest,Greetings of the dayWe love hearing that your stay at Grand Hyatt Mumbai was enjoyable! Thank you for taking the time to share your experience.Best RegardsDietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

6/10 – Redelijk

Stephen

Positief: Personeel en service
Staff at this hotel are fantastic the food is very good but the first floor pool area was dirty they need to clean the area and pool everyday as other hotels.the club lounge is good but the rooms don’t have that fresh feel after being cleaned which you get at other 5star hotels.
6 nachten verbleven in februari 2024
Reactie van Dietmar Kielnhofer op 28 apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

Milliessa, New York

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and wonderful clean hotel.
6 nachten verbleven in februari 2024
Reactie van Dietmar Kielnhofer op 28 apr 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

Kiran

Positief: Netheid
Very good service
1 nacht verbleven in februari 2024
Reactie van Dietmar Kielnhofer op 28 apr 2024
Dear Guest,Greetings of the dayWe love hearing that your stay at Grand Hyatt Mumbai was enjoyable! Thank you for taking the time to share your experience.Best RegardsDietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

6/10 – Redelijk

TAEKO

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Dietmar Kielnhofer op 28 apr 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

Justin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, Great Food ans good rooms
4 nachten verbleven in februari 2024
Reactie van Dietmar Kielnhofer op 28 apr 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 – Goed

Chetan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ok. Breakfast requesting any drinks too mutiple attempts. WiFi is super poor speed. Alot of mosiquos in area. Otherwise good
3 nachten verbleven in februari 2024
Reactie van Dietmar Kielnhofer op 14 feb 2024
Dear Guest,Thank you for taking the time out to share this review with us.We regret to learn that your experience with Grand Hyatt Mumbai did not meet with your expectations. We are more concerned to read about the inconveniences you faced in regards to our services.We value every feedback that we receive from our guests and look at it as an opportunity to improve our hospitality and services and as such take them very seriously. We have made a note of your feedback and certainly will share the same with our Team to ensure a better hospitality experience as it holds a high value to us.On behalf of the entire team, we wish you well and look forward to host you back in our hotel with all good intentions of turning around your experience with us.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 – Goed

Eshan

Positief: Netheid
6 nachten verbleven in februari 2024
Reactie van Dietmar Kielnhofer op 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

2/10 – Ontzettend slecht

Jigar

Positief: Personeel en service, voorzieningen
It is a good property but the biggest problem is that it is full of mosquitos from the reception to the room.
6 nachten verbleven in februari 2024
Reactie van Dietmar Kielnhofer op 14 feb 2024
Dear Guest,Thank you for taking the time out to share this review with us.We regret to learn that your experience with Grand Hyatt Mumbai did not meet with your expectations. We are more concerned to read about the inconveniences you faced in regards to our services.We value every feedback that we receive from our guests and look at it as an opportunity to improve our hospitality and services and as such take them very seriously. We have made a note of your feedback and certainly will share the same with our Team to ensure a better hospitality experience as it holds a high value to us.On behalf of the entire team, we wish you well and look forward to host you back in our hotel with all good intentions of turning around your experience with us.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

4/10 – Matig

SONIA

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in februari 2024
Reactie van Dietmar Kielnhofer op 14 feb 2024
Dear Guest,Thank you for taking the time out to share this review with us.We regret to learn that your experience with Grand Hyatt Mumbai did not meet with your expectations. We are more concerned to read about the inconveniences you faced in regards to our services.We value every feedback that we receive from our guests and look at it as an opportunity to improve our hospitality and services and as such take them very seriously. We have made a note of your feedback and certainly will share the same with our Team to ensure a better hospitality experience as it holds a high value to us.On behalf of the entire team, we wish you well and look forward to host you back in our hotel with all good intentions of turning around your experience with us.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

Sameera

Reisde met familie
What an AMAZING hotel! We had a great stay and the staff were excellent. I don’t think we have stayed in a better hotel than this and we’ve travelled all over the world! Highly recommend and would definitely come back.
2 nachten verbleven in februari 2024
Reactie van Dietmar Kielnhofer op 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 – Goed

scandinavianbiogas

Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Dietmar Kielnhofer op 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Short Family Stay
Overall, our stay was comfortable. I had booked two rooms, it would have been ideal if they had given rooms next to each other. The service was exceptional. The rooms were clean and well presented and the buffet breakfast was delicious too. Would stay there again.
1 nacht verbleven in januari 2024
Reactie van Dietmar Kielnhofer op 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 – Goed

vishal

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay.
The hotel is located in not so great neighbhorhood but the its very safe. The security is great. Overall comfort is great, only complaint we had was the mosquitoes in the lobby area and in the breakfast area. The staff is nice and very helpful.Buffett breakfast was great! The hotel is close from various places such as BKC and Bandra etc.
2 nachten verbleven in januari 2024
Reactie van Dietmar Kielnhofer op 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

Shobha, MIDDLETOWN

2 nachten verbleven in januari 2024
Reactie van Dietmar Kielnhofer op 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

2/10 – Ontzettend slecht

Anish

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The Grand in Hyatt was lost, such a shame what has happened to this property. It just feels old inside. The hotel is infested with mosquitoes, contrary to what they say the issue has been ongoing for several months. I feel bad for the staff as they are trying their best but the place is just not up to the mark. It feels old, and you can see it just isn’t clean. The rooms were not well kept. It also has a musky smell. Please avoid at all cost until they make changes here.
2 nachten verbleven in januari 2024
Reactie van Dietmar Kielnhofer op 14 feb 2024
Dear Guest,Thank you for taking the time out to share this review with us.We regret to learn that your experience with Grand Hyatt Mumbai did not meet with your expectations. We are more concerned to read about the inconveniences you faced in regards to our services.We value every feedback that we receive from our guests and look at it as an opportunity to improve our hospitality and services and as such take them very seriously. We have made a note of your feedback and certainly will share the same with our Team to ensure a better hospitality experience as it holds a high value to us.On behalf of the entire team, we wish you well and look forward to host you back in our hotel with all good intentions of turning around your experience with us.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

David

3 nachten verbleven in januari 2024
Reactie van Dietmar Kielnhofer op 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

Tsewang

2 nachten verbleven in december 2023
Reactie van Dietmar Kielnhofer op 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

Darren

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Dietmar Kielnhofer op 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

Guvinder

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Dietmar Kielnhofer op 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

Grama, Lynnwood

2 nachten verbleven in december 2023
Reactie van Dietmar Kielnhofer op 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 – Goed

Mohsinkhan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staffand service👍
1 nacht verbleven in december 2023
Reactie van Dietmar Kielnhofer op 28 apr 2024
Dear Guest,Greetings of the dayWe love hearing that your stay at Grand Hyatt Mumbai was enjoyable! Thank you for taking the time to share your experience.Best RegardsDietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

2/10 – Ontzettend slecht

William

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
While the property was clean and modern, the air conditioning system laugh. My clothes covered in mold and me sick
Reactie van Dietmar Kielnhofer op 14 feb 2024
Dear Guest,Thank you for taking the time out to share this review with us.We regret to learn that your experience with Grand Hyatt Mumbai did not meet with your expectations. We are more concerned to read about the inconveniences you faced in regards to our services.We value every feedback that we receive from our guests and look at it as an opportunity to improve our hospitality and services and as such take them very seriously. We have made a note of your feedback and certainly will share the same with our Team to ensure a better hospitality experience as it holds a high value to us.On behalf of the entire team, we wish you well and look forward to host you back in our hotel with all good intentions of turning around your experience with us.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

Vijay

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Dietmar Kielnhofer op 28 apr 2024
Dear Guest,Greetings of the dayWe love hearing that your stay at Grand Hyatt Mumbai was enjoyable! Thank you for taking the time to share your experience.Best RegardsDietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

JOSHUA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Truly 5-star experience
The Grand Hyatt is was stunning, professional and would go above and beyond for us. The breakfast was stunning and had a wide range of choice - our waiter the first two days was fabulous for encouraging us to try new things and explain each of the dishes. Disappointingly, our 3rd and 4th days we were completely ignored at the breakfast, not even giving us cutlery or a glass to drink from, never mind taking orders for made-to-order items. That small blip aside, the staff couldn't have been better, giving us advice for clothes shopping, helping with a lost property 'crisis' and even letting us sit in the exec lounge after our flight was delayed - Agnel was incredibly kind and professional, and we can only say thank you! The room was big, clean and always supplied with fresh drinking water. The pool was beautiful (although outdoors - you have to be willing to take on the smog - and not very deep. Fine for a paddle!). The architecture and artwork is absolutely stunning, and the lobby is just a lovely place to sit and escape the chaos of Mumbai. The Grand Hyatt was a perfect counterpoint to help us relax from the noise, smells and hoards of people from our days out!
4 nachten verbleven in november 2023
Reactie van Dietmar Kielnhofer op 28 apr 2024
Dear Guest,Greetings of the dayWe love hearing that your stay at Grand Hyatt Mumbai was enjoyable! Thank you for taking the time to share your experience.Best RegardsDietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

Victor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Dietmar Kielnhofer op 28 apr 2024
Dear Guest,Greetings of the dayWe love hearing that your stay at Grand Hyatt Mumbai was enjoyable! Thank you for taking the time to share your experience.Best RegardsDietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

Ankit

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in november 2023

8/10 – Goed

Mr Pritam

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have there before but this time checking in took a long time, bags to room took 3 phone calls and 20 minutes to arrive. Good part was Service delivered by Abhijeet and Ganga dyring breakfast as attention to detail and customer service was above and beyond was was very much appreciated
2 nachten verbleven in november 2023
Reactie van Dietmar op 9 nov 2023
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 – Goed

Amit

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I Think the Rooms Need an Upgrade.. They are good but needs an uplift generally
1 nacht verbleven in oktober 2023
Reactie van Dietmar op 6 nov 2023
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

4/10 – Matig

Rama Mohana rao

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Very bad to stay. Only name s good. Property is not well maintained and suits smell
3 nachten verbleven in oktober 2023
Reactie van Dietmar op 6 nov 2023
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
If I want to be picky...
Certainly a top of the range hotel. No doubts. If I wanted to be picky I would raise a doubt about the breakfast buffet. The western section was kind of forgettable in terms of quality and choice. But the indian section was so much more remarkable on the other hands. So when in Rome do as the Romans do. Go get the Dhosa and forget the rest
4 nachten verbleven in oktober 2023
Reactie van Dietmar op 6 nov 2023
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

Abhilash

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
This is an excellent property for individuals, family and corporates. Very good location, excellent food and top notch service.
2 nachten verbleven in oktober 2023
Reactie van Dietmar op 6 nov 2023
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

Ferruccio

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Dietmar op 6 nov 2023
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 – Goed

YIHSIANG

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Dietmar op 10 okt 2023
Dear Guest,Thank you for taking the time out to share a review with us. We are glad that you have enjoyed your experience and the service.Look forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

Zankhana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I booked this property for my family. They had to stay only overnight. However, they really liked the space. The apartment is quite spacious and with all necessary amenities. Would definitely recommend it.
1 nacht verbleven in september 2023
Reactie van Dietmar op 10 okt 2023
Dear Guest,Thank you for taking out the time to share this valuable feedback with us.As Grand Hyatt Mumbai, we strive to deliver a superior service to all our guests and try to exceed our guests' expectations. We are absolutely delighted to know we could deliver so in your case too.We are delighted to know we were able to create a memorable experience for you and the Grand Hyatt Team will be highly motivated by your constructive comments.Grand Hyatt stands with delivering the best of luxury hospitality and service and we are much delighted to know that you enjoyed every bit of it.Look forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

2/10 – Ontzettend slecht

Munish

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel said that drop off and pick up from airport was free. But for Rs 160 OLA ride, hotel charged Rs 2.800 to my parents.
2 nachten verbleven in september 2023
Reactie van Dietmar op 10 okt 2023
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your experience was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 – Goed

BYUNGCHUL

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
good
Amenities and facilities were good, breakfast wasn't bad but there wasn't much to eat.
1 nacht verbleven in augustus 2023
Reactie van Dietmar op 10 okt 2023
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 – Uitstekend

sukhjit

3 nachten verbleven in augustus 2023
Reactie van Dietmar op 10 okt 2023
Dear Guest,Thank you for taking the time out to share a review with us. We are glad that you have enjoyed your experience and the service and found it to be worthy of a five-star rating.Look forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

4/10 – Matig

ARUN

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Advertised as a 5Star hotel with 5 star prices but in reality its not that !
4 nachten verbleven in augustus 2023
Reactie van Dietmar Kielnhofer op 25 aug 2023
Dear Arun,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

4/10 – Matig

ARUN

Reisde met familie
Negatief: Personeel en service
Disappointing stay
Overall very bad service . Rooms are run down
1 nacht verbleven in augustus 2023
Reactie van Dietmar Kielnhofer op 25 aug 2023
Dear Arun,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences