Thank you for taking time to submit a review for your stay at Carolina Hideaway. Nancy and her team at Beach Bum Cleaners work very hard to make sure your vacation is as enjoyable as possible. For the record you WERE given the correct entry code for Carolina Hideaway (Unit B). You entered and settled into Unit A which was not locked since the cleaners were still in there. The code for Unit B does not work on Unit A. Once the mix up was resolved your group and the five dogs moved over to the correct side but we had to completely reclean Unit A for our other incoming guests. This delayed part of their vacation and incurred additional cleaning costs for us. Our VRBO listing clearly states we welcome dogs provided we are notified up front the type of dogs and how many. We do charge pet fees as cleaning a unit that has had dogs in it for a week takes extra time and incurs extra expense. When you registered you did not disclose you were bringing any dogs much less five of them. Also allowing all the dogs to get into the pool required us to shut down, clean the filters, and call in our pool service company to shock and retest. This too incurred extra costs for us. All in all it worked out. We really appreciate you giving us a five rating. That means a lot to us. Also you guys left the place very clean. Thanks again.

Hi Kendra We are so happy y’all had a great time at the beach and we appreciate you staying with us. Yes we do get alerts if doors are left open in the summer for extended periods and the humidity is high. Our HVAC system will adjust itself especially after sensing many hours of open doors in 90 degree humid beach weather. This is necessary to both preserve your comfort in the unit and protect the equipment. No problem leaving the doors open but would suggest turning AC units off. Thanks again for staying with us.

WOW. WOW. WOW- this brought tears to my eyes. Families NEED this time to reconnect and re focus on what is really really important. I’m also happy to hear we are doing the right things to help y’all feel comfortable in the house. Nancy and her crew put alot into the new COVID cleaning guidelines. We open all doors and windows for 4 hours to insure clean air is inside for our next guest. They are also using all the cleaning recommendations and products from the CDC. Thank you and hope to see y’all again Stay safe and healthy- this too WILL PASS Linda and Dennis

Jonathan Nothing pleases me more than to know our guests have a great time on their vacation. Y’all were great guests and we will welcome you and you’re family with open arms(and a repeat discount) if you decide to stay with us again Linda and Dennis

Thank you for the good review. We always try to respond with in 5-10 minutes. It is important for guests to be able to reach us and feel comfortable upon reaching the house. Nancy who Is also quick to respond and is over housekeeping and can be reached fast if there is a issue like y'all needing an extra pair of sheets for the pull out. Thank you and look forward to seeing you again next year Dennis and Linda