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Beoordelingen van Hemingways Nairobi

5 out of 5
Hemingways Nairobi
Mbagathi Ridge, Nairobi

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 71 van 86 beoordelingen" "
Gastenscore: 8 - Goed. 9 van 86 beoordelingen" "
Gastenscore: 6 - Redelijk. 5 van 86 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 86 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 86 beoordelingen" "

9,8/10

Netheid

9,4/10

Personeel en service

9,6/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The Communication was not always good. Try to let one person responsible For the table he served. Noe you get sometimes 5 or 6 different persons on the table. Thats wy sometimes things go wrong. Communication is the thing we have Seen go wrong on Every department.
6 nachten verbleven in juli 2017

10/10 – Uitstekend

Shobha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful haven of a property. Excellent food.
1 nacht verbleven in februari 2024
Reactie van Sheila op 7 mrt 2024
Dear Shobha,Greetings from Hemingways Nairobi.Thankyou for your valued feedback and that you had a great experience. We look forward to your return visit.Kind regards,Sheila.

10/10 – Uitstekend

Claire

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of the best hotels we've stayed in. Beautiful room, good facilities and excellent staff.
1 nacht verbleven in februari 2024
Reactie van Sheila op 3 mrt 2024
Dear Claire,Thankyou for valued feedback and glad you enjoyed the hotel facilities. We look forward to your return visit.

8/10 – Goed

Dessa, Englewood

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a relaxing stay at Hemmingways after a 2 week safari. The property is beautiful and the grounds are spacious. All of the rooms are large and have balconies. Our only complaint was that the the air conditioning did not work in our room. They told us (for most of the day) that they were fixing it and just before we went to dinner offered us a fan. We asked them to move us, which they did, at 9 pm to a smaller room but cool!! Given the price of the room (almost $700), they should have offered some compensation, which they did not. Otherwise, we enjoyed the pool and massages at the spa were great.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Tyler

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The food and drinks here were great. The entire staff were fabulous. I loved the infinity edged pool and being able to look down at the huge watering hole with animals coming to drink. Loved this facility and the entire staff
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Albert

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is an iconic hotel that is both modern and classic Kenyan safari style. A great place to stay over night before your safari to get rid of your jet lag
1 nacht verbleven in mei 2023
Reactie van Sheila op 7 jul 2023
Dear Albert,We appreciate your positive review and glad you enjoyed your stay. Looking forward to your return visit.Kind regards,Sheila.

8/10 – Goed

Margaret

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in februari 2023

10/10 – Uitstekend

Denell

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extraordinary Hotel!!! What an amazing stay❤️
2 nachten verbleven in februari 2023

6/10 – Redelijk

Mr Paul

2 nachten verbleven in november 2022
Reactie van Maurice op 8 dec 2022
Dear PaulThank you for taking the time to give us a feedback following your recent stay with us

10/10 – Uitstekend

Brittany

1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Irene

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was beautiful and the staff provided incredibly service.
2 nachten verbleven in maart 2022
Reactie van Maurice op 21 apr 2022
Dear Irene, Thank you for taking the time to give us feedback in regards to your recent stay with us.Noted that you enjoyed your stay with us and looking forward to your return in the near future

10/10 – Uitstekend

Dianne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hemingway's Nairobi is the perfect get away. The amenities and Sunday brunch are spectacular.
2 nachten verbleven in maart 2022
Reactie van Maurice op 21 apr 2022
Dear Dianne, Thank you for taking the time to give us feedback on your recent stay with us.Noted that you enjoyed your stay with us and looking forward to your return in the near future

10/10 – Uitstekend

Mauricio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2022
Reactie van Maurice op 5 feb 2022
Dear Mauricio, Thank you for the excellent ranking following your stay with us.

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to relax and wind down.
2 nachten verbleven in januari 2022
Reactie van Maurice op 4 feb 2022
Dear Daniel, Thank you for letting us know that you enjoyed your stay with us

10/10 – Uitstekend

Anthony

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Architectural beauty, grounds setting is very peaceful and relaxing
2 nachten verbleven in januari 2022
Reactie van Maurice op 4 feb 2022
Dear Athony, Thank you for letting us know that you enjoyed your stay with us.

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Superb service, beatiful (though small) garden, excellent food in the restaraunt.
1 nacht verbleven in augustus 2021
Reactie van Maurice op 15 aug 2021
Dear Anonymous, Thank you for taking the time to give us feedback about your stay with us. It was a pleasure hosting you Maurice

10/10 – Uitstekend

Leasa-Marie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing place to stay for a weekend, thou the restaurant was a let down!
2 nachten verbleven in juli 2021
Reactie van Maurice op 26 jul 2021
Dear Marie, It was a pleasure hosting you and we are delighted to learn that you enjoyed your stay with us save for the restaurant experience. Do you have something in particular that you would wish to share and we can share with our restaurant team for corrective action. Regards Maurice

10/10 – Uitstekend

Elodie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2021
Reactie van Maurice op 6 jul 2021
Dear Elodie, Thank you for taking the time to give us a review on your recent stay with us.We appreciate. Maurice

10/10 – Uitstekend

Louis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hemingway’s what a beauty you are!
Amazing, old school, beauty! What an amazing hotel! Beautiful gardens! The staff, service are friendliness is really amazing! Good food! Wish we stayed longer!
1 nacht verbleven in juni 2021

10/10 – Uitstekend

Nicholas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel!
Hemingways is an amazing hotel. The service level is incredible and Kennedy is amazing. We cannot wait for our next visit!
1 nacht verbleven in mei 2021
Reactie van Maurice op 1 jun 2021
Dear Nicholas, Thank you for taking the time to give us a review on your stay with us. We are delighted that you enjoyed our services and we shall definitely pass the complements to Kennedy. Maurice

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2021
Reactie van Maurice op 1 jun 2021
Dear Anonymous, Thank you for taking time to give us a review. Maurice

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved my staycation at Hemingways so much! The attention to detail in the property design & service is impressive!
1 nacht verbleven in mei 2021
Reactie van Maurice op 8 mei 2021
Thank you so much for taking the time to give us your feedback on your stay with us. We are delighted to know that you enjoyed your staycation with us and your highlight on our attention to detail is much appreciated. Looking forward to your return soon. Maurice

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very nice retro-style hotel that opened in 2012. Spacious rooms and beautiful gardens. Located in Karen, where the filthy rich live. Little traffic in this area so no delays heading into the congestion of town. It is the part of Nairobi that was favoured by the wealthiest colonials, now replaced by diplomats and local tycoon-godfather types. Menu rather limited, but this may be a Covid effect.
2 nachten verbleven in maart 2021
Reactie van Maurice op 27 mrt 2021
Dear Anonymouse, We are delighted to learn that you enjoyed your stay with us.We certainly taken note of the limited menu and shall share with our chef.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hemingway’s
My go to hotel in Nairobi. The service , care and amenities are always top notch .
1 nacht verbleven in januari 2021

8/10 – Goed

Eunice

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2020

10/10 – Uitstekend

Tracy, NYC

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very personal and warm welcome at Hemingways - this is my second stay here. They are doing COVID-related health and safety measures with grace and attention to detail, so I feel very safe. Everyone masked up, hand sanitizer everywhere and offered personally on arrival.
1 nacht verbleven in september 2020
Reactie van Hillary Rairo op 2 okt 2020
Dear Tracy, Thank you very much for your feedback. We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back soon.

10/10 – Uitstekend

CC

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the special attention we received from the moment we stepped off the plane. I arranged a pick up from the hotel and when we got into the car there was water for us and the air conditioning was running. Our driver was so nice and caring. We arrived at the hotel which was absolutely beautiful and received special attention as well. We were checked into our room very quickly, even though we know we were early. The hotel staff was delightful. We also had a driver for the day and he was like our tour guide. Again, extremely polite and attentive. I would visit this hotel again.
1 nacht verbleven in februari 2020
Reactie van Hillary Rairo op 20 mrt 2020
Dear CC, Thank you very much for your review on your recent stay with us. We are delighted to note that you enjoyed your stay with us and look forward to welcoming you back again in the near future

10/10 – Uitstekend

bader

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Gebucht mit Frühstück kostet ein Glas Wasser extra
2 nachten verbleven in februari 2020

10/10 – Uitstekend

Almudena, Chicago

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel and excellent service. Breakfast was very nice too. Good facilities with a small gym and a great outdoor pool.
2 nachten verbleven in februari 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2019

10/10 – Uitstekend

Kim, New York

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The entire experience was just phenomenal - we canceled other hotels we were supposed to stay at during a multi-week trip to go back - that is how amazing it was! From the hotel itself, the rooms, the service, the food...I left wanting to hug the staff because that is how exceptional they were throughout every stay. I highly, highly recommend and we will be back!
1 nacht verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in mei 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2019

10/10 – Uitstekend

Kelli

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Absolutely Stunning
This is a really beautiful place to stay. The service is even better than the way it looks. The staff at the Hemingway Nairobi go above and beyond to make your stay absolutely perfect. I want to personally give thanks to the AM/PM Butlers (Both named James) and a very special thanks to Francis Ngunjiri for his exceptional service. This hotel is amazing. Yes will stay again.
1 nacht verbleven in mei 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very attentive, professional and courteous. The property is kept in excellent condition and the rooms were beyond my high expectations.
1 nacht verbleven in februari 2019

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service
4 nachten verbleven in februari 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nydelig hotell i grønne omgivelser. Fantastisk sjarmerende rom og interiør.
1 nacht verbleven in september 2018

10/10 – Uitstekend

Elaine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing Hotel.
Amazing hotel location. Very helpful friendly staff. Food was delicious especially the king prawns on skewers. Would definitely recommend staying here.
3 nachten verbleven in januari 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel, great staff. Very good stay, will visit again.
1 nacht verbleven in december 2018

10/10 – Uitstekend

Gay

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Above the rest in every way!
Possibly one the most accommodating, pleasant, comfortable, beautiful hotels in the world. Outstanding food, generous rooms, excellent spa service, phenomenal customer service by every member of the staff.
2 nachten verbleven in december 2018

10/10 – Uitstekend

Miscellaine, Sao Paulo, BR

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Simply Perfect! Hotel is located in Karen, nearby the Giraffe Centre and the National Park. I received a 5 stars treatment since the moment I arrive there. Rooms are very spacious, clean and confortable. Would come back at anytime that I’m in Nairobi.
1 nacht verbleven in november 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful suites in in upmarket Karen
I had a one night stay here to relax after a busy trip around Kenya. The grand main building houses the restaurant, bar and terrace, with the spa and pool out th back. I was greeted and taken to my room by a butler, who showed me round. My suite was huge, with a four poster bed and effective mosquito net. The bathroom was giant, with a toilet, shower, two sinks, free standing bath and dressing room. I also had a balcony that overlooked the beautifully landscaped garden. I had fresh fruit and flowers in my room as well as tea, coffee, kettle and mini bar. Breakfast had a large buffet, with interesting options such as Bircher muesli and watermelon juice, as well as the standard cereals, pastries and English breakfast. Dinner also had an extensive menu, with daily specials and a good wine list. I requested a late check out and they could only accommodate a one hour extension on my room. I stayed by the pool until my late night flight and showered using the spa showers.
1 nacht verbleven in oktober 2018

10/10 – Uitstekend

Cathy, Sylvester

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The property is breathtaking! Impeccably clean; the grounds, hotel, rooms, restaurant are all top notch. The staff is friendly, accommodating and everywhere you turn they are waiting to assist you. We arrived at mudnight and met our butler, the staff opened the restaurant for us and dinner was served. Nothing lacking. Best service I’ve had anywhere in Africa.
5 nachten verbleven in oktober 2018

10/10 – Uitstekend

jenni, canberra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous second stay
We had a less than satisfactory first stay at Hemingway’s, but when we returned a few weeks later they went out of thei way to make up for it. Great service recovery. Anyone can have an off day but it is how you treat a complaint that differentiates hotels. This is a lovely hotel with lovely big rooms (junior suites), set in beautiful gardens. Staff are all very friendly and eager to please. Nice breakfast buffet included and the restaurant had a good variety. Very peaceful and relaxing.
2 nachten verbleven in oktober 2018

10/10 – Uitstekend

Marco

Beautiful hotel!
Excellent hotel in a beautiful setting! Service is impeccable and the staff is extremely friendly. The restaurant is very nice, but I wish it served African dishes as well. I will definitely come back the next time I am in Nairobi!
2 nachten verbleven in september 2018

6/10 – Redelijk

jenni, canberra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Spoiled by check in failure
It’s a lovely new hotel (although surprisingly does not have universal power points - the only place not to have them - we even had them in the Masai Mara). Rooms are beautiful - bug, nice views and good bathroom. Staff on the whole very friendly. However our checkin was terrible. We arrived at 11:30 and check in is at 11. The receptionist did not even give us a smile or welcome us, but looked as though it was spoiling her day to deal with us. About the only comment was that she wasn’t expecting us until 12 and our room wasn’t ready, but it would only be a few minutes. OK - we are pretty easy going, so we went and sat near reception. We were very tired and had flown on a light plane from Segera Retreat, which was very bumpy, so my husband was feeling quite ill and just wanted to lie down. When it got to nearly 1pm, I went and found a more senior staff member and finally 2 hours after check in time we were in our room. George the concierge is terrific! We were leaving again at 4:30 am so really didn’t have much time to evaluate the hotel. We are back again for a 2 night stay on the 3rd October, so hopefully will have a better experience, At the moment we are planning to return to the Norfolk which we have used in the past for Safaris always had a great experience there, but we thought we would try Hemingway’s this time,
1 nacht verbleven in september 2018