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Beoordelingen van Hilton Garden Inn Nairobi Airport

4 out of 5
Hilton Garden Inn Nairobi Airport
Mombasa Road, Nairobi, Nairobi

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 499 van 716 beoordelingen" "
Gastenscore: 8 - Goed. 164 van 716 beoordelingen" "
Gastenscore: 6 - Redelijk. 24 van 716 beoordelingen" "
Gastenscore: 4 - Matig. 14 van 716 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 716 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,2/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Sergej

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in december 2022
Reactie van Elizabeth Mbugua op 11 jan 2023
Dear Happy Guest. Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay!

8/10 – Goed

Andre

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima service, uitstekend personeel.
Reactie van Brian op 27 mrt 2018
We appreciate your feedback on your hotel experience. It is always a great thing when a guest gives true feedback on what he or she encountered. We wish to welcome you once again to Hilton Garden Inn JKIA.

10/10 – Uitstekend

Patricia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Patricia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I always stay here for a good nights sleep after long international flights. Perfect spot for rest before flying on to Kisumu
1 nacht verbleven in april 2024

10/10 – Uitstekend

La Tanya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything, the people are amazing..WOW
1 nacht verbleven in april 2024

8/10 – Goed

Jeffrey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very well kept and maintained. However, the food in the restaurant is below average. Everything was just loaded with salt.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Sultan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay.
1 nacht verbleven in januari 2024
Reactie van Naheeda Kakaa op 24 apr 2024
Dear Sultan,Thank you for your time to give a perfect rating and sharing your experience with us. We do look forward to welcoming you back to Hilton Garden Inn soon.Kind Regards,Naheeda KakaaSales Coordinator

10/10 – Uitstekend

Nyahoth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staffs and very clean. I like the interior design and the artwork in every wall. It was so beautiful honestly.
1 nacht verbleven in april 2024
Reactie van Naheeda Kakaa op 17 apr 2024
Dear Nyahoth,We are delighted to see that you've had such a great experience during your stay with us! Your 5* rating is a fantastic feedback for us, as it helps us to know that we're on the right track in providing the best service possible. We're so glad that we could make your stay memorable and comfortable, and we hope to see you again soon. Thank you for choosing our hotel.Kind Regards,Naheeda KakaaSales Coordinator

10/10 – Uitstekend

Samson

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Naheeda Kakaa op 16 apr 2024
Thanks for the awesome 5* rating! We are thrilled that you enjoyed your stay with us.Kind Regards,Hilton Garden Inn Nairobi Airport

8/10 – Goed

Eva

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was easy and safe and very convenient. I think there is a club somewhere in the hotel that went quite late, but didn't bother me too much.
1 nacht verbleven in april 2024
Reactie van Naheeda Kakaa op 16 apr 2024
Dear Eva,Thank you for taking the time to share your recent experience in Hilton Garden Inn and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area.Kind Regards,Naheeda KakaaSales Coordinator

10/10 – Uitstekend

Damian

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van Naheeda Kakaa op 27 mrt 2024
Dear Damian,We are so pleased to see your 5* rating and that you enjoyed your stay at our hotel. We would love to have you stay with us again!Kind Regards,Naheeda Kakaa

10/10 – Uitstekend

Beatrice

1 nacht verbleven in maart 2024
Reactie van Naheeda Kakaa op 16 apr 2024
Dear Beatrice,Thanks for the awesome 5* rating! We are thrilled that you enjoyed your stay with us.Kind Regards,Naheeda KakaaSales Coordinator

10/10 – Uitstekend

Richard

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hilton Garden Inn is always our choice to stay when we come to Nairobi. The staff are wonderful on every level, the food is delicious and the rooms are always clean and cool for sleeping and rest. Thank you HGI!
1 nacht verbleven in maart 2024
Reactie van Naheeda Kakaa op 11 mrt 2024
Dear Richard,We are truly heartened to receive your generous review of Hilton Garden Inn. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Naheeda KakaaSales Coordinator

8/10 – Goed

Andrew, Swindon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to the airport. Super friendly and helpful staff. Would stay again.
1 nacht verbleven in februari 2024
Reactie van Naheeda Kakaa op 28 feb 2024
Dear Andrew,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us and that our team members delivered exceptional service and hospitality. We would love to have you stay with us again when you are next in the area!Kind Regards,Naheeda KakaaSales Coordinator

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Naheeda Kakaa op 2 feb 2024
Dear David,Thank you so much for staying with us! It was a pleasure having you and we are happy to see your 5* rating.Kind Regards,Naheeda KakaaSales Coordinator

10/10 – Uitstekend

Chrisantus

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to visit and enjoy the stay. Reliable and safe. Courteous staff
1 nacht verbleven in januari 2024
Reactie van Naheeda Kakaa op 2 feb 2024
Dear Chrisantus,Thank you for taking the time to share your fantastic 5* rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us and that our team members delivered exceptional service and hospitality. We would love to have you stay with us again when you are next in the area!Kind Regards,Naheeda KakaaSales Coordinator

10/10 – Uitstekend

Kenneth

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Great customer service
2 nachten verbleven in december 2023
Reactie van Naheeda Kakaa op 2 feb 2024
Dear Kenneth,Thank you for the great 5* rating! We are thrilled to hear that you had a good time at our hotel.Kind Regards,Naheeda KakaaSales Coordinator

10/10 – Uitstekend

David

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Have used this hotel for years won’t change a thing as long as they don’t!
1 nacht verbleven in januari 2024
Reactie van Naheeda Kakaa op 2 feb 2024
Dear David,We are truly heartened to receive your generous review of Hilton Garden Inn. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Naheeda KakaaSales Coordinator

10/10 – Uitstekend

richard

1 nacht verbleven in januari 2024
Reactie van Naheeda Kakaa op 13 feb 2024
We are happy to see your 5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind Regards,Hilton Garden Inn Nairobi Airport

10/10 – Uitstekend

David

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Have stayed at this hotel yearly for 7 years absolutely love everything about it! Staff is amazing and very helpful.
1 nacht verbleven in januari 2024
Reactie van Naheeda Kakaa op 2 feb 2024
Dear David,Thank you for taking the time to share your recent experience in Hilton Garden Inn and for giving us perfect feedback. We are expecting to welcome you back to our hotel.Kind Regards,Naheeda KakaaSales Coordinator

10/10 – Uitstekend

Ansu, Ottawa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff and clean beautiful room. Everything was excellent. Would recommend to my family and friends
1 nacht verbleven in januari 2024
Reactie van Naheeda Kakaa op 2 feb 2024
Dear Ansu,Thank you so much for staying with us! It was a pleasure having you and we are happy to see your 5* ratingKind Regards,Naheeda KakaaSales Coordinator

10/10 – Uitstekend

peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Naheeda Kakaa op 2 feb 2024
Thanks for the awesome 5* rating! We are thrilled that you enjoyed your stay with us.Kind Regards,Hilton Garden Inn Nairobi Airport

10/10 – Uitstekend

Dauphin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My Go-To Airport Hotel in NBO
Hands down one of the best hotels to stay in in Nairobi, and definitely, in my opinion, the best airport hotel in Nairobi. From the Shuttle bus convenience, the driver, the welcome staff at the airport, the staff at the front desk, the room and the friendliness of everybody, this hotel makes you really feel welcome and appreciated. This is my Go-TO hotel, and pretty much the only one I can recommend around the airport.
1 nacht verbleven in januari 2024
Reactie van Naheeda Kakaa op 2 feb 2024
Dear Dauphin,Thank you for taking the time to share the highlights of your stay.All of us at Hilton Garden Inn are pleased to know that we exceeded your expectations with regard to our services and have created some memorable moments during your visit. Our team is really passionate about creating unforgettable experiences and appreciate your kind words.It was lovely having you with us, and we are looking forward to seeing you again in the near future.Kind Regards,Naheeda KakaaSales Coordinator

10/10 – Uitstekend

Anders

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Naheeda Kakaa op 2 feb 2024
Dear Andres,Thank you for your time to give a rating .We do look forward to welcoming you back to Hilton Garden Inn soon.Kind Regards,Naheeda KakaaSales Coordinator

10/10 – Uitstekend

Sultan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are very frendly and helpful.
2 nachten verbleven in januari 2024
Reactie van Naheeda Kakaa op 2 feb 2024
Dear Sultan,Thank you for choosing the Hilton Garden Inn and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again.Kind Regards,Naheeda KakaaSales Coordinator

10/10 – Uitstekend

Dirk

Perfect place near the airport!
1 nacht verbleven in januari 2024
Reactie van Naheeda Kakaa op 2 feb 2024
Dear Dirik,Positive 5* ratings are awesome! Thanks for taking the time to drop us some positive feedback!Kind Regards,Naheeda KakaaSales Coordinator

10/10 – Uitstekend

Alexander

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good airport transfers
The hotel excels at airport transfers. We stayed a night twice, gave flight arrival details as part of booking and were promptly met by the transfer van. The return transfer could be arranged for exactly the time we needed, too. AC can be hit and miss (it does off at night when power is interrupted, which happens occasionally) and Nairobi is not a relaxing place.
1 nacht verbleven in december 2023
Reactie van Naheeda Kakaa op 2 feb 2024
Dear Alexander,We are delighted to see that you've had such a great experience during your stay with us! Your perfect rating is a fantastic feedback for us, as it helps us to know that we're on the right track in providing the best service possible. We're so glad that we could make your stay memorable and comfortable, and we hope to see you again soon. Thank you for choosing our hotel.Kind Regards,Naheeda KakaaSales Coordinator

10/10 – Uitstekend

Alexander

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good airport transfers
The hotel excels at airport transfers. We stayed a night twice, gave flight arrival details as part of booking and were promptly met by the transfer van. The return transfer could be arranged for exactly the time we needed, too. AC can be hit and miss (it does off at night when power is interrupted, which happens occasionally) and Nairobi is not a relaxing place.
1 nacht verbleven in december 2023
Reactie van Naheeda Kakaa op 2 feb 2024
Dear Alexandar,We are delighted to see that you've had such a great experience during your stay with us! Your Perfect rating is a fantastic feedback for us, as it helps us to know that we're on the right track in providing the best service possible. We're so glad that we could make your stay memorable and comfortable, and we hope to see you again soon. Thank you for choosing our hotel.Kind Regards,Naheeda KakaaSales Coordinator

2/10 – Ontzettend slecht

jenni

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Check the pool is open before booking. I booked this property based on the images of the pool (rather than somewhere cheaper) but when I arrived I was told the pool was closed for refurbishment. Staff lovely and hotel is fine but even after I had informed Expedia of pool closure they are still advertising it with a big image of the pool.
2 nachten verbleven in januari 2024
Reactie van Naheeda Kakaa op 2 feb 2024
Dear Jenni,Greetings from Hilton Garden Inn Nairobi Airport.We sincerely apologize for any dissatisfaction you may have experienced during your stay. Your feedback is important to us and we assure you that we will be addressing the concerns you have highlighted, we sincerely apologize about our pool being on maintenance and saddened that we fell short in your case. Kindly note that we had mentioned the pool is on maintenance on our website.We appreciate the opportunity to make things right and hope to have the chance to welcome you back and provide a more satisfactory stay.Kind Regards,Naheeda KakaaSales Coordinator

10/10 – Uitstekend

James

1 nacht verbleven in december 2023
Reactie van Naheeda Kakaa op 2 feb 2024
We are excited to see your 5* rating and happy to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Kind Regards,Hilton Garden Inn Nairobi Airport

10/10 – Uitstekend

Lukas

1 nacht verbleven in december 2023
Reactie van Naheeda Kakaa op 2 feb 2024
We are so pleased to see your 5* rating and that you enjoyed your stay at our hotel. Next time you are in the area, we would love to have you stay with us again!Kind Regards,Hilton Garden Inn Nairobi Airport

10/10 – Uitstekend

Bret

1 nacht verbleven in december 2023
Reactie van Naheeda Kakaa op 2 feb 2024
Dear Bret,Thank you for your time to give a perfect rating. We do look forward to welcoming you back to Hilton Garden Inn soon.Kind Regards,Naheeda KakaaSales Coordinator

2/10 – Ontzettend slecht

Annette

2 nachten verbleven in december 2023
Reactie van Naheeda Kakaa op 5 feb 2024
Dear Annette,Thank you for taking the time to leave a review, yet I am very sorry to hear that you haven't enjoyed your time with us. I would be happy to discuss your experience and review your feedback to ensure we improve

10/10 – Uitstekend

Sandra

1 nacht verbleven in december 2023
Reactie van Naheeda Kakaa op 2 feb 2024
Thank you so much for staying with us! It was a pleasure having you and we are happy to see your perfect rating.Kind Regards,Hilton Garden Inn Nairobi Airport

8/10 – Goed

STEPHEN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Naheeda Kakaa op 2 feb 2024
Dear Stephen,Thank you so much for staying with us! It was a pleasure having you and we are happy to see your wonderful rating.Kind Regards,Naheeda Kakaa

10/10 – Uitstekend

Tracy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Naheeda Kakaa op 2 feb 2024
Dear Tracy,We love to see positive ratings - thank you ever so much, from all of us at the hotel!Kind Regards,Naheeda KakaaSales Coordinator

10/10 – Uitstekend

Clas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
bra läge nära flygplats
bra läge nära flygplats
1 nacht verbleven in november 2023
Reactie van Naheeda Kakaa op 2 feb 2024
Dear Clas,We are happy to see your 5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind Regards,Naheeda KakaaSales Coordinator

10/10 – Uitstekend

Sarina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was nice and clean and the staff was extremely helpful, friendly, nice, and respectful.
2 nachten verbleven in november 2023
Reactie van Naheeda Kakaa op 2 feb 2024
Dear Sarina,We are excited to see your 5* rating and happy to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.

8/10 – Goed

Paul

1 nacht verbleven in december 2023
Reactie van Naheeda Kakaa op 2 feb 2024
We love to see good ratings! Thank you from all of us at the hotel!Kind Regards,Hilton Garden Inn Nairobi Airport

10/10 – Uitstekend

Magnus

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sängarna och maten var jättebra
1 nacht verbleven in november 2023

10/10 – Uitstekend

THEODORE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
clean, inviting and downright classic! The staff was very friendly Great attitude. Helpful, and always available. Everything was great at this hotel. The hotel was wonderful. It was even better than expected. Would definitely stay there again.
4 nachten verbleven in november 2023
Reactie van Naheeda Kakaa op 6 dec 2023
Dear Theodore,We are delighted to see that you've had such a great experience during your stay with us! Your 5* rating is a fantastic feedback for us, as it helps us to know that we're on the right track in providing the best service possible. We're so glad that we could make your stay memorable and comfortable, and we hope to see you again soon. Thank you for choosing our hotel.Kind Regards,Naheeda KakaaSales Coordinator

8/10 – Goed

Stacy L

2 nachten verbleven in november 2023
Reactie van Naheeda Kakaa op 2 feb 2024
We are so pleased to see your 4* rating and that you enjoyed your stay at our hotel. Next time you are in the area, we would love to have you stay with us again!Kind Regards,Hilton Garden Inn Nairobi Airport

8/10 – Goed

david

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
Malfunctioning room A/C denied by management
The hotel in most respects is good apart from one issue which ruined our stay. We checked in early costing 50% pre-agreed additional charge although was not permitted entry until 0900 (eventually 0800 by request). We ventured out quickly, returning to the hotel at about 1330. The A/C did not work. I reported it and an engineer checked it out in room and said it will now work. After several hours it was clear that it was not working correctly, another visit by the engineer who said it was working OK. We suffered a sleepless night with the A/C not dropping below 23C. The next day (19 November 23) I insisted that it was still not working and eventually late afternoon we were visited by another technician who confirmed that the A/C was faulty, hence not adjusting to the set temperature but that now it was fixed. On checking out I requested a discount for the sleepless previous night. I was offered 10%, eventually grudgingly increased to about US$20 and a sincere apology for the malfunctioning A/C on our first night which was sleepless through the heat in the room (23c) and when the failure was persistently reported and a fault denied until the engineer owned up the next day. Shame on you Hilton !
2 nachten verbleven in november 2023

10/10 – Uitstekend

THEODORE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, conveniently located close to JKIA. Staff is very friendly,skillful, helpful and kind. Their breakfast spread is amazing. They have a gym and also swimming pool. Highly recommended.
1 nacht verbleven in november 2023

10/10 – Uitstekend

jack

2 nachten verbleven in november 2023

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Some disappointments
Booked a room for my mum for an overnight stay. Her room was changed without notice because “it was too big”. This was a huge disappointment because the booked room was fully paid. The sink in the bathroom was not functioning well. It was clogged up. One positive thing is she enjoyed her breakfast.
1 nacht verbleven in september 2023

10/10 – Uitstekend

lisa

2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Jeremy

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Naheeda Kakaa op 8 nov 2023
Dear Jeremy,We are happy to see your 5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind Regards,Naheeda KakaaSales Coordinator

10/10 – Uitstekend

Tanasia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everybody here was so welcoming.
1 nacht verbleven in oktober 2023
Reactie van Naheeda Kakaa op 30 okt 2023
Dear Tanasia,Thank you for choosing the Hilton Garden Inn and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again.Kind Regards,Naheeda KakaaSales Coordinator