Previously stayed in hotels in Nairobi centre but changed this year to be close to Wilson Airport. Considering it's owned by the recently elected president I expected better. The pre arrival information and check in were excellent (thank you Esther) but despite booking two rooms, each for 3 people, we only had 5 beds and 5 towels! An extra bed was produced but as it was close to midnight, and after a 9hr flight, it was an unnecessary issue to deal with. When the room was serviced the next day it was cleaned and the beds made but nothing was replenished so we had to ask for tea, milk, water etc. The pool area was poor with one grubby plastic sunbed so we had to take chairs from the courtyard restaurant to sit on and needed to ask twice for towels. The food was good and the evening meal and drinks reasonably priced but because there is no lounge, and we couldn't take the grandchildren into the bar area, the only option was to sit at a restaurant table for pre-dinner drinks. Sadly, on both evenings there were very noisy events going on into the small hours which echoed around the hotel however complaining about the wedding did appear to have some effect.
However - credit where due - the evening after we'd checked out my daughter realised she'd left an expensive cardigan behind which was found and returned to her the following weekend - in two other Nairobi hotels lost property mysteriously disappeared so for ths I am grateful (Esther again I believe!). Not sure I'd stay there again