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Beoordelingen van Hampton Inn & Suites Napa

3 out of 5
Hampton Inn & Suites Napa
945 Hartle Court, Napa, CA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 592 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 275 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 77 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 33 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 1002 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Juan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo al 1000
1 nacht verbleven in mei 2024
Reactie van Darian Dickerson ||Operations Manager|| op 11 mei 2024
Thank you for your feedback!We are happy to hear that you enjoyed your stay with us.We hope to see you again soon!

10/10 – Uitstekend

Alberto, Bakersfield

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient
1 nacht verbleven in mei 2024
Reactie van Darian Dickerson ||Operations Manager|| op 11 mei 2024
Thank you for your feedback!We are happy to hear that you enjoyed your stay with us.We hope to see you again soon!

10/10 – Uitstekend

Pedro, doral

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel
2 nachten verbleven in april 2024
Reactie van Darian Dickerson ||Front Desk Supervisor|| op 7 mei 2024
Hello and thank you!We are glad to hear you enjoyed your stay with us.We hope to see you again soon!

8/10 – Goed

timothy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Darian Dickerson ||Operations Manager|| op 7 mei 2024
Thank you for completing the post-stay review! Any feedback is greatly appreciated. We hope to see you again soon!

10/10 – Uitstekend

Rena

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Too close to the overpass where there were homeless people in tents walking through the hotel parking lot which made us feel nervous.
2 nachten verbleven in april 2024
Reactie van Darian Dickerson ||Operations Manager|| op 7 mei 2024
Thank you for your sharing your stay experience with us.We are sorry to hear about your experience and hope to see you again soon for another chance at providing a comfortable stay!

10/10 – Uitstekend

THERESE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I ultimately enjoyed my stay. Our check in was perfect and was met with friendly staff. I was a little uncomfortable during breakfast since it appeared like myself and my partner were being followed and focused on by a female staff member while we were getting food. We were a little concerned with surrounding area. There is a bridge with a small homeless encampment by where our room and car was. We had no incident and otherwise have no complaints. It was a nice little get away and would definitely stay again.
1 nacht verbleven in april 2024
Reactie van Darian Dickerson ||Front Desk Supervisor|| op 7 mei 2024
Thank you for sharing your experience with us!We are glad to hear that you enjoyed your stay with us and we appreciate your feedback!!We hope to see you again soon.

4/10 – Matig

Jose

Reisde met familie
Negatief: Voorzieningen
The hotel is 20yds from a homeless shelter where people sleep, eat, shower, pee and poop where they can. I felt unsafe and was forced to pay parking fee not previously disclosed at the time of booking. I don’t recommend this hotel.
1 nacht verbleven in april 2024
Reactie van Darian Dickerson ||Operations Manager|| op 7 mei 2024
Thank you for providing feedback on your stay with us.We are sorry to hear that you felt unsafe during you stay due to the issue of encountering nearby homeless persons.We hope to see you again for another chance to provide a comfortable and relaxing stay!

10/10 – Uitstekend

John

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean quiet hotel near everything. Staff were excellent and friendly. Easy parking.
1 nacht verbleven in april 2024
Reactie van Melissa Samonte | Director of Sales op 8 apr 2024
Hi John, thank you for your feedback. We hope to host you again in the future. Cheers!

6/10 – Redelijk

Barbara Ann

Reisde met familie
Breakfast was fine/what we expect from Hampton Inn. Room wasn’t as clean as expect from a Hampton Inn. Worst view from hotel room we have experienced…close freeway overpass, graffiti visible on overpass support, etc.
2 nachten verbleven in april 2024
Reactie van Melissa Samonte | Director of Sales op 8 apr 2024
Hi Barbara, thank you for your feedback. Your comments have been shared with the appropriate staff. We hope to host you again in the future. Cheers!

6/10 – Redelijk

Sy

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
Could not used the pool or hot tub due to remodeling.. should have post that on the website..
1 nacht verbleven in maart 2024
Reactie van Melissa Samonte | Director of Sales op 8 apr 2024
Hi Sy, thank you for your feedback. We hope to host you again in the future once our pool and hot tub has been reopened.Cheers!

2/10 – Ontzettend slecht

Mehrdad

Negatief: Netheid, personeel en service en voorzieningen
We stayed at the hotel for 3 nights in March 2024. Although the hotel was newly renovated, we were disappointed to find that the pool and hot tub were closed during our stay. Additionally, we encountered a bed bug in our room on the last night, which was concerning. Despite bringing this issue to the staff's attention, it was not addressed satisfactorily. We reached out to Expedia for assistance with a refund or partial refund, but unfortunately, there was no resolution. Overall, our experience was marred by these issues, and now we have to take extra precautions to ensure we don't bring any critters home.
3 nachten verbleven in maart 2024
Reactie van Aprill Taylor op 31 mrt 2024
Subject: Thank You for Your Feedback on Your Stay at Hampton Inn & Suites NapaDear [Guest's Name],I wanted to personally express my gratitude for choosing Hampton Inn & Suites Napa and for sharing your feedback regarding your recent stay with us. Your opinion is invaluable to us as it helps us gauge our performance and identify areas where we can enhance our services to better meet the needs of our guests.I understand from your review that you were disappointed by the unforeseen closure of our pool and hot tub area during your stay. Please accept our sincerest apologies for any inconvenience this may have caused. We strive to ensure all our amenities are available for our guests to enjoy, and we regret that we fell short in this instance. Rest assured, we are addressing this matter internally to prevent similar occurrences in the future.Additionally, I would like to address your concerns regarding bed bugs mentioned in your review. As per our conversation, our team thoroughly inspected the room following your report, and we were unable to find any evidence of bed bugs. However, your feedback is taken seriously, and we will continue to monitor the situation closely to maintain the highest standards of cleanliness and comfort for our guests.Your comments will be shared with the relevant departments within our team, and we are committed to making the necessary improvements based on your feedback.Once again, thank you for taking the time to share your thoughts with us. If you have any further feedback or questions, please feel free to reach out to me directly. It would be my pleasure to assist you in any way I can.Best regards,Aprill TaylorAssistant General ManagerHampton Inn & Suites, Napa945 Hartle Ct.Napa, CA 94559Phone: (707) 255-4000 x 2003Direct: (707) 690-3073

10/10 – Uitstekend

Gabriel

Positief: Staat van de accommodatie en faciliteiten
Beautiful
1 nacht verbleven in maart 2024
Reactie van Darian Dickerson ||Front Desk Supervisor|| op 31 mrt 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us.We hope to see you again soon!

10/10 – Uitstekend

Ailene

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like this hotel, all staff are very helpful and friendly. i will come back and stay here again. recommend this place to my friends and family. thank you all.
2 nachten verbleven in maart 2024
Reactie van Darian Dickerson ||Front Desk Supervisor|| op 7 mei 2024
Thank you for your feedback!We are glad to hear you enjoyed your stay with us and hope to see you again soon!

8/10 – Goed

Eduardo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not a good insulation you can hear every close and open of the doors around you
2 nachten verbleven in maart 2024
Reactie van Melissa Samonte | Director of Sales op 8 apr 2024
Hi Eduardo, thank you for your feedback. We hope to host you again in the future. Cheers!

10/10 – Uitstekend

Nicole

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
small but clean rooms, fairly modern, cute boutique like feel
1 nacht verbleven in maart 2024
Reactie van Darian Dickerson ||Front Desk Supervisor|| op 21 mrt 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us!We hope to see you again soon.

10/10 – Uitstekend

Parimal, Sunnyvale

1 nacht verbleven in maart 2024
Reactie van Darian Dickerson ||Front Desk Supervisor|| op 31 mrt 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us.We hope to see you again soon!

10/10 – Uitstekend

Ma Sonia

1 nacht verbleven in februari 2024
Reactie van Darian Dickerson ||Front Desk Supervisor|| op 27 mrt 2024
Thank you for your feedback!We are glad to hear you enjoyed your stay!We hope to see you again soon.

10/10 – Uitstekend

I Chun

2 nachten verbleven in februari 2024
Reactie van Darian Dickerson ||Front Desk Supervisor|| op 21 mrt 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us!We hope to see you again soon.

6/10 – Redelijk

Juan

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
reservation did not explained the pool and the sauna were closed for renovation.
3 nachten verbleven in februari 2024
Reactie van Melissa Samonte | Director of Sales op 8 apr 2024
Hi Juan, thank you for your feedback! We hope to host you again in the future once our pool and sauna has reopened. Cheers!

8/10 – Goed

Alejandra

Positief: Personeel en service
Need lots of improvements
1 nacht verbleven in februari 2024
Reactie van Darian Dickerson ||Front Desk Supervisor|| op 23 feb 2024
Thank you for your feedback!We thrive to make every stay as comfortable as possible. I see we have fallen short of providing the best service.Would you mind sharing what we can improve on so that we can better serve you and others in the future?

10/10 – Uitstekend

Roberto

3 nachten verbleven in februari 2024
Reactie van Darian Dickerson ||Front Desk Supervisor|| op 27 mrt 2024
Thank you for your feedback!We are glad to hear you enjoyed your stay!We hope to see you again soon.

10/10 – Uitstekend

Analyn, Irvine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was great. One thing I can say though is that the doors to the room has a big gap from the floor. You can see light shine through at night and hear conversations from the hallway.
2 nachten verbleven in februari 2024
Reactie van Darian Dickerson ||Front Desk Supervisor|| op 23 feb 2024
Thank you for your feedback!We are glad to hear that your stay was great! Rest assured we will address the issue with the door. Thank you for making us aware of this!We hope to see you again!

8/10 – Goed

Elvis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Tom

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good value. Breakfast was good
1 nacht verbleven in januari 2024
Reactie van Darian Dickerson ||Front Desk Supervisor|| op 12 feb 2024
Thank you for your feedback!I am glad to hear that you enjoyed the complimentary breakfast during your stay! We hope to see you again soon and provide another delicious breakfast experience for you.

8/10 – Goed

Timothy, Las Vegas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reasonable, good hotel. Rooms and beds are a little tired and bathroom was not cleaned. Staff, however, very friendly and helpful. Breakfast staff in particular.
2 nachten verbleven in januari 2024
Reactie van Darian Dickerson | Front Desk Supervisor op 29 jan 2024
Thank you for your feedback, Timothy!We appreciate your input as it helps us to provide optimal service to you, our guest. I'm sorry to hear that the bathroom was not cleaned during your stay. We try our best to make your stay feel as comfortable as possible and hope to have the opportunity to host you in the future.

4/10 – Matig

Michael

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel is in a good location. The hotel is currently under construction for renovation.
1 nacht verbleven in januari 2024
Reactie van Darian Dickerson op 24 jan 2024
Thank you for taking the time to provide feedback to us about your recent stay experience. Feedback like this helps us recognize areas of improvement and to provide exceptional service to our guests.I understand that your experience here at the Hampton Inn & Suites, Napa, was not as comfortable as possible due to the current refreshing of our property. We do our best to maintain comfortable spaces for our guests and with this refresh we will be able to provide comfortable, stylish, and clean rooms for future stays.Thank you for your feedback!

10/10 – Uitstekend

Regina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Under construction but not obstrusive. Very friendly staff.
1 nacht verbleven in januari 2024
Reactie van Darian Dickerson ||Front Desk Supervisor|| op 12 feb 2024
Thank you for your feedback!We are glad to hear that your stay was comfortable while we are experiencing a refresh. We hope you enjoyed the new look and hope to host you again soon!

10/10 – Uitstekend

Dannie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Junhan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024

4/10 – Matig

Jamie

Negatief: Netheid
Location was not the best
1 nacht verbleven in januari 2024

4/10 – Matig

mariecon, Merced

Reisde met familie en kleine kinderen
Negatief: Voorzieningen
Our shower water was scalding hot even when you turn it to cold. We asked the front desk for a maintenance but she said that she's the only one right now. Not even offered a solution.. So we asked for another room, and she gave a room next to our previous one.. Same thing! So we called again and we got another one but different floor.
1 nacht verbleven in januari 2024
Reactie van Darian - Front Desk Supervisor op 20 jan 2024
Hello and thank you for your feedback as it helps us to better ourselves to provide high quality service to you, our guest.I understand from your feedback that we have fallen short of providing you with exceptional service. Please accept my sincerest apologies for us not taking the initiative to resolve the scalding water issue and for not ensuring that the room we moved you to was sufficient and free of any issue. Our goal is for every guest to feel at-home and as comfortable as possible.

10/10 – Uitstekend

CARMEN

1 nacht verbleven in december 2023

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I could have given 5 but the bed needs to be check , if I turned from side to side , I hear the mattress spring making sounds as well as the heater making noise disturbing our sleep.
1 nacht verbleven in januari 2024

8/10 – Goed

Jose

1 nacht verbleven in december 2023

8/10 – Goed

Andrey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is very good
2 nachten verbleven in december 2023
Reactie van Darian Dickerson ||Front Desk Supervisor|| op 23 feb 2024
Hello and thank you for your feedback!We are happy to hear that you enjoyed your stay with us here at the Hampton Inn & Suites, Napa. We hope to see you again soon!

10/10 – Uitstekend

Silvia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Darian Dickerson ||Front Desk Supervisor|| op 21 mrt 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us!We hope to see you again soon.

8/10 – Goed

Gregory

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

8/10 – Goed

Celestino

1 nacht verbleven in december 2023

10/10 – Uitstekend

Desiree

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay here!!! It’s awesome
Check in was so easy. The woman at the front desk greeted me with a huge smile and upgraded our room for free. She was a gem! The room was clean and cozy and quiet. Nice view from the balcony and got to watch air balloons in the morning with coffee. Would stay again for sure!
1 nacht verbleven in december 2023
Reactie van Melissa Samonte | Director of Sales op 27 dec 2023
Hi Desiree, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

2/10 – Ontzettend slecht

arthur

Reisde met familie
Negatief: Netheid
First we got there and they gave us a room where the noise from some type of fan sounded like a jet taking off. It was not the air, it was turned off. Then we asked to be moved. They moved us to the second floor which unknown to us was under the 3rd floor which was being totally gutted and remodeled. The noise was incredible but we were going to dinner so off we went. The next morning which was Xmas EVE, the noise started at 7am. We complained but some noise still existed and by 9am it was full speed ahead. Obviously to us, the hotel just didn't care and the staff had no common sense. FORGET STAYING HERE!
1 nacht verbleven in december 2023
Reactie van Melissa Samonte | Director of Sales op 27 dec 2023
Hi Arthur, thank you for your feedback! I am sorry to hear that you did not have a great experience with us. Your comments have been shared with the appropriate staff. We hope to get the opportunity to host you again once our refresh has been completed.

10/10 – Uitstekend

Maria, Clovis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room was so nice and clean we were so impressed. The bedding was clean and fresh. The lobby and dining areas were also very clean. The breakfast was good also.
2 nachten verbleven in december 2023
Reactie van Melissa Samonte | Director of Sales op 27 dec 2023
Hi Maria, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

10/10 – Uitstekend

Hoi

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very spacious and clean!
1 nacht verbleven in december 2023
Reactie van Melissa Samonte | Director of Sales op 27 dec 2023
Hi Hoi, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, they are all helpful, and make sure your requests are taken care of. Easy access to all the highways, close to many dining options and bars. Close to downtown Napa. Includes breakfast in the morning. Great option for the area.
1 nacht verbleven in december 2023
Reactie van Melissa Samonte | Director of Sales op 27 dec 2023
Hi David, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

8/10 – Goed

Diane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A perfectly fine cheap business hotel. Convenient location
6 nachten verbleven in november 2023
Reactie van Melissa Samonte | Director of Sales op 29 nov 2023
Hi Diane, thank you for your feedback! we hope to get the opportunity to host you again in the future. Cheers,

10/10 – Uitstekend

Amanda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious clean and friendly staff
4 nachten verbleven in november 2023
Reactie van Melissa Samonte | Director of Sales op 29 nov 2023
Hi Amanda, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers,

8/10 – Goed

Hsun Wen

1 nacht verbleven in november 2023
Reactie van Melissa Samonte | Director of Sales op 27 dec 2023
Hi Hsun Wen, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

10/10 – Uitstekend

Sheena

1 nacht verbleven in november 2023
Reactie van Melissa Samonte | Director of Sales op 27 dec 2023
Hi Sheena, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

10/10 – Uitstekend

Suraj

1 nacht verbleven in november 2023
Reactie van Melissa Samonte | Director of Sales op 21 nov 2023
Hi Suraj, thank you for the feedback! We hope to get the opportunity to host you again in the future. Cheers,

10/10 – Uitstekend

Debrah

Reisde met een groep, Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient with digital checkin.
1 nacht verbleven in november 2023
Reactie van Zethan Williams op 21 nov 2023
Zethan WilliamsThank you so much for taking the time to complete our survey regarding the experiences you’ve had during your past stay. Your comments and scores are one of the best tools we have for maintaining the highest level of comfort and service that our guest expect and deserve. We value and appreciate your honest and constructive feedback.I am pleased to hear that your stay lived up to your complete satisfaction. I want to assure you that your remarks have been shared with the appropriate staff members to ensure that we can offer the same level of comfort and service to all our guest.Again, I thank you for taking the time to complete our survey and look forward to serving you again in the near future with the excellence you have come to expect from the Hampton Inn & Suites. Should you have any questions or require additional assistance please feel free to contact me at your convenience

10/10 – Uitstekend

nidia, monrovia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Comfortable and clean
2 nachten verbleven in oktober 2023
Reactie van Melissa Samonte | Director of Sales op 15 nov 2023
Hi Nidia, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!