Exterieur

Beoordelingen van Hyatt House Naples/5th Avenue

3.5 out of 5
Hyatt House Naples/5th Avenue
1345 5th Avenue South, Naples, FL

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 582 van 1005 beoordelingen" "
Gastenscore: 8 - Goed. 225 van 1005 beoordelingen" "
Gastenscore: 6 - Redelijk. 109 van 1005 beoordelingen" "
Gastenscore: 4 - Matig. 52 van 1005 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 37 van 1005 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Arun

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het hotel ligt centraal en toch in een rustige omgeving. De kamers zijn goed. Het personeel is zeer vriendelijk. Een plek om terug te komen.
7 nachten verbleven in juli 2022
Reactie van Chris Assistant Front Office Manager op 14 aug 2022
Thank you for staying with us! We appreciate your feedback!

8/10 – Goed

theoline

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prima verblijf. Mooie ruime en volledige kamer. Leuk en gezellig zwembad. Ontbijt druk maar voldoende en prima. Personeel keurig en behulpzaam. Voldoende eetgelegenheden in de buurt.
1 nacht verbleven in juli 2022
Reactie van Chris Assistant Front Office Manager op 4 aug 2022
Thank you for staying with us! We appreciate your feedback!

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved that the pull and jacuzzi have an incredible view of the bay. I would have liked the pool to be heated though. Enjoyed the stay nonetheless
4 nachten verbleven in april 2024
Reactie van JJS op 3 mei 2024
Thank you for taking the time to provide feedback from your stay. We are happy to see you enjoyed the location and the staff were able to meet your needs. We make sure that all our staff is exceptionally trained in all areas, so guests never have to worry. We look forward that you will choose to stay with us again soon and have a five star experience.

2/10 – Ontzettend slecht

Ajrie

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Male front desk worker was extremely rude did not explain anything; the property did not disclose that the airport was right behind it and caused so much noise and commotion for my infant. Could not enjoy the pool because of it. Highly disappointed, highly unsatisfied.
4 nachten verbleven in april 2024
Reactie van JJS op 3 mei 2024
Thank you so much for leaving this detailed review. Learning how we can better improve our guest experience is invaluable to us. The Naples Airport is a private airport. On our Hyatt website we do state under transportation it is 3 miles from the hotel or many people leave reviews some positive and some negative about the planes. We look forward to the opportunity to welcome you back.

10/10 – Uitstekend

Marla

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location, friendly staff, clean and walkable with lots of dining option in the area
7 nachten verbleven in april 2024
Reactie van JJS op 3 mei 2024
Thank you for taking the time to post this review. I was so happy to read that your experience from start to finish was so good! We pride ourselves in excelling in our rooms with cleanliness and comfort. We make sure that all rooms are exceptionally cleaned, so guests never have to worry. I am happy we were able to live up to your high expectations. Sometimes that is not so easy. Please come back and see us again very soon!

8/10 – Goed

Maria

Positief: Netheid, staat van de accommodatie en faciliteiten
.
2 nachten verbleven in april 2024
Reactie van JJS op 3 mei 2024
We appreciate you choosing us to host you for your recent trip. We love it when our guests take the time to share a review of their hotel experience. We are thrilled we were able to provide you with a great experience and perhaps next time we will earn a 5 out of 5.

6/10 – Redelijk

Claudia, Miami

Reisde met partner
Basic hotel, average breakfast, good location.
1 nacht verbleven in april 2024
Reactie van JJS op 3 mei 2024
Thank you for taking the time to share a detailed review of your experience! We are quite pleased to know that you enjoyed your overall stay. We appreciate your honest feedback on your stay. This feedback helps us to continually improve the guest hotel experience.

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location with a great outside pool area. All employees were excellent in addition to a fabulous breakfast. Close to the beach, restaurants and activities.
5 nachten verbleven in april 2024
Reactie van JJS op 3 mei 2024
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

10/10 – Uitstekend

Jean-Zacarie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice place. The kids and my wife loved it.
4 nachten verbleven in april 2024
Reactie van JJS op 3 mei 2024
Thank you so much for your recent stay and 5 star review of your hotel experience at the Hyatt House Naples! We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay.

10/10 – Uitstekend

James

4 nachten verbleven in april 2024
Reactie van JJS op 3 mei 2024
Thank you so much, we are thrilled that you had such a great time! I know I speak for my entire team when I say that your review reaffirms why we are in this business. We take pride in providing exceptionally clean rooms. We make sure that all rooms are exceptionally cleaned, so guests never have to worry. Please let us know when you are returning so that we may provide you another great stay!

10/10 – Uitstekend

Alison

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall good
3 nachten verbleven in april 2024
Reactie van JJS op 3 mei 2024
Thank you for your feedback regarding your recent stay at Hyatt House Naples. I thank you for this great review and am glad to read about wonderful hotel experience. Please come back and visit us soon!

10/10 – Uitstekend

Sonia

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel in a beautiful city. The facility is clean, the food at the hotel was excellent, and the staff was very pleasant. I highly recommend.
4 nachten verbleven in april 2024
Reactie van JJS op 3 mei 2024
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.

10/10 – Uitstekend

Shubo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van JJS op 3 mei 2024
We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and encourage you to use our facility whenever you are in the Naples area.

10/10 – Uitstekend

John, Barnegat

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an awesome time at the Hyatt. Stayed for 9 days and loved every minute of it. Everything looked new and very clean. Easy access to downtown Naples. Beach also not far. The pool was huge and right on the river. A great stay!
9 nachten verbleven in april 2024
Reactie van JJS op 3 mei 2024
Thank you so much for your review of our hotel and had a fantastic experience at our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We encourage you to visit us again.

10/10 – Uitstekend

paul ross

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
beautiful property
4 nachten verbleven in april 2024
Reactie van JJS op 3 mei 2024
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Naples area.

6/10 – Redelijk

Ryan

Reisde met familie
Positief: Netheid
.
4 nachten verbleven in april 2024
Reactie van JJS op 23 apr 2024
Thank you for your review. We are glad that you and you enjoyed your stay. We appreciate your business and look forward to your return.

8/10 – Goed

Melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room had no AC
2 nachten verbleven in april 2024
Reactie van JJS op 23 apr 2024
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. I do apologize that the AC did no function properly during your stay. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

2/10 – Ontzettend slecht

Robert

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Horrible room front row car park and very instrusive road noise from the main road. Feels like an old motel that’s been smartened up for mid level management .
5 nachten verbleven in april 2024
Reactie van JJS op 23 apr 2024
Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guest’s expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations based on the room location. If you find yourself returning, look at booking a room on the view side of the hotel. For a few dollars more the river and the boats make for great entertainment. We hope to have the opportunity to welcome you again and make your future stays five stars!

10/10 – Uitstekend

Grettel

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Great location Clean, easy parking lot Excellent
1 nacht verbleven in april 2024
Reactie van JJS op 23 apr 2024
Thank you so much, we are thrilled that you had such a great time! I know I speak for my entire team when I say that your review reaffirms why we are in this business. We take pride in providing exceptionally clean rooms. We make sure that all rooms are exceptionally cleaned, so guests never have to worry. Please let us know when you are returning so that we may provide you another great stay!

10/10 – Uitstekend

nanci

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van JJS op 23 apr 2024
Thank you for the five star review! We appreciate you letting us know that we met if not exceeded your expectations. We hope to see you again soon.

8/10 – Goed

Carl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They really have to work on the coffee in the morning
10 nachten verbleven in april 2024
Reactie van JJS op 19 apr 2024
Good day, Hyatt which brands some time ago. As a property we are hearing the feedback and might change back on our own.

4/10 – Matig

Sharron

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pictures are deceiving. We paid just under $500 a night and got the street view - with 8 lanes of traffic. Property is nice but for the price, it is not worth it.
2 nachten verbleven in april 2024
Reactie van JJS op 19 apr 2024
Sharron, We do have a street side to the hotel and a view side of the river. If you want a river view you need to book a room that says view. 5th Ave is in front of the hotel and is a busy road during the day, but is 35 MPH. I am sorry you did not enjoy your stay do to the room location. I truly hoped you enjoyed the rest of the hotel.

10/10 – Uitstekend

Paul

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van JJS op 19 apr 2024
Paul, Thank you for the 5 out 5. We hope to see you again soon.

10/10 – Uitstekend

Yolisbet

1 nacht verbleven in april 2024

10/10 – Uitstekend

Dana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Walkable, convenient, overall nice accomofations
2 nachten verbleven in april 2024
Reactie van JS op 19 apr 2024
Dana, Thank you for the perfect review. We are happy you were able to walk our little town and see the area from the hotel.

10/10 – Uitstekend

Ovell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our hotel stay was amazing! The only issue was the bed covers were feathers which caused a allergy irritation issue so if you’re not fond of feathers bring your own cover.
4 nachten verbleven in april 2024
Reactie van JS op 13 apr 2024
Dear Ovell, thank you for the perfect score. We do have alternative options if you need something with feathers on your next stay.

10/10 – Uitstekend

Agustin, Miami

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent place !!’
1 nacht verbleven in april 2024
Reactie van Front Desk Manager op 9 apr 2024
We are very pleased to hear that you enjoyed your stay here at the Hyatt House Naples. Thank you for reviewing your recent stay. We look forward to hosting you again in the future.

8/10 – Goed

Hernando Touzard

Reisde met familie
Positief: Netheid, personeel en service
We experienced some weird noises in our room during the night. The bedding wasn’t that great either. No blanket or douvet. The food was not good (we ordered the steamed crab and the rib eye).
2 nachten verbleven in april 2024
Reactie van Front Desk Manager op 8 apr 2024
Thank you for reviewing your recent stay at the Hyatt House Naples. I am saddened that you were not able to enjoy your stay to it's fullest due to room disturbances and Latitude 26. Please know your concerns will be addressed with the respective departments and resolved immediately. We appreciate you voicing your concerns and allowing us the ability to rectify for future guests. We look forward to the opportunity of hosting you again in the future so we may exceed your expectations.

10/10 – Uitstekend

ANGELA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Front Desk Manager op 9 apr 2024
Thank you for reviewing your recent stay. We are very pleased to see you enjoyed your time on property with us and we look forward to hosting you again in the future.

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hyatt House has a beautiful view and is on the intercoastal. Our suite was spacious enough to comfortably sleep 4. It is located in a convenient area close to Naples Pier. They serve a hot breakfast every morning which gets your day started quickly. I usually stay with family while in Naples but the Hyatt House made our stay so pleasant that I would definitely return!
5 nachten verbleven in april 2024
Reactie van Front Desk Manager op 6 apr 2024
We are very pleased to hear that genuinely enjoyed your time on property. Please know your experience will be shared with our team members. Thank you for reviewing your recent stay and we look forward to hosting you again in the future.

10/10 – Uitstekend

Christine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hyatt House on 5th Avenue was amazing! Amazing pool area and peaceful canal with a wonderful view.
3 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 6 apr 2024
We are very excited to hear that you truly anjoyed your time with us and were able to enjoy the amenities and views. Thank you for reviewing your recent stay. Please know your kind words will be shared with our team members. We look forward to hosting you again in the future.

6/10 – Redelijk

DANIEL, SAO PAULO

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Room ok. Large. Breakfast is not good. Few options. Faltam funcionarios: comida nao é reposta., faltam pratos faktam toalhas na piscona.
3 nachten verbleven in april 2024
Reactie van Front Desk Manager op 5 apr 2024
Thank you for choosing to stay at the Hyatt House Naples. We appreciate the honest review and look forward to hosting you again so we may exceed your expectations.

6/10 – Redelijk

Richard

Reisde met partner
Positief: Netheid
breakfast was terrible, planes taking off every 3 to 4 minutes right over our heads, way too expensive for what it's worth, parking 25$ per day !!!!
2 nachten verbleven in april 2024
Reactie van Front Desk Manager op 5 apr 2024
Thank you for reviewing your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you.

10/10 – Uitstekend

Julia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful scenery and very convenient
1 nacht verbleven in maart 2024
Reactie van Front Desk Manager op 5 apr 2024
We are very pleased to hear that your enjoyed our property's location and views. Thank you for reviewing your recent stay. We look forward to the opportunity of hosting you again in the future.

10/10 – Uitstekend

Angela

1 nacht verbleven in maart 2024
Reactie van JJS op 23 apr 2024
Thank you for sharing a review of your stay with us. We are pleased that you enjoyed your time with us, and that our staff was helpful and friendly throughout your stay.

10/10 – Uitstekend

Inna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Desk Manager op 5 apr 2024
Thank you for reviewing your recent stay. We look forward to hosting you again in the future.

10/10 – Uitstekend

Pável

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Espectacular ubicación y la instalación muy buena , el personal súper profesional, lo volvería a visitar
2 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 5 apr 2024
Nos complace saber que disfrutó de la ubicación, las vistas y el personal de nuestra propiedad. Gracias por revisar su reciente estadía, sus amables palabras serán compartidas con los miembros de nuestro equipo. Esperamos poder servirle nuevamente en el futuro.

10/10 – Uitstekend

lidianett

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was amazing except the beds hurt my back at Litle bit uncomfortable
3 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 1 apr 2024
We are very pleased to see you enjoyed your time on property. Thank you for choosing to make the Hyatt House Naples your home away from home. We look forward to hosting you again.

10/10 – Uitstekend

peyton

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place!! We will come back
3 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 1 apr 2024
We are very pleased to see you enjoyed your time on property. Thank you for choosing to make the Hyatt House Naples your home away from home. We look forward to hosting you again.

10/10 – Uitstekend

Victor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 2 apr 2024
We are very pleased to see that you enjoyed your time on property. Thank you for reviewing your recent stay. We look forward to the opportunity of hosting you again in the future.

8/10 – Goed

Michele

6 nachten verbleven in maart 2024
Reactie van JJS op 23 apr 2024
Thank you for your feedback regarding your recent stay at Hyatt House Naples. I thank you for this great review and am glad to read about wonderful hotel experience. Please come back and visit us soon!

10/10 – Uitstekend

Sarah K

Reisde met familie
Positief: Netheid, voorzieningen
Awesome
4 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 31 mrt 2024
We are very pleased to see your truly enjoyed your time with us. Thank you for reviewing your recent stay. We look forward to the opportunity of hosting you again in the future.

10/10 – Uitstekend

Catherine

2 nachten verbleven in maart 2024
Reactie van JJS op 19 apr 2024
Thank you for the perfect score. We hope to see you again int he future.

10/10 – Uitstekend

alejandro

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
2 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 26 mrt 2024
We are pleased to see you enjoyed your time on property with us. Thank you for reviewing your recent stay. We look forward to hosting you again in the future.

10/10 – Uitstekend

Manuel

3 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 26 mrt 2024
We are pleased to see you enjoyed your time on property with us. Thank you for reviewing your recent stay. We look forward to hosting you again in the future.

10/10 – Uitstekend

Tracee

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really enjoyed my time with my daughters. Excellent room and location perfect! Love the dock to sit watching the sunset.
4 nachten verbleven in december 2023
Reactie van Front Desk Manager op 23 mrt 2024
Thank you for reviewing your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We are very glad to hear that you enjoyed the amenities offered and created a lasting memory.

10/10 – Uitstekend

Graeme

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and very nice pool
3 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 23 mrt 2024
Thank you for reviewing your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We are very pleased to hear that you enjoyed our location and amenities offered.

6/10 – Redelijk

Kathy, Poulsbo

Reisde met familie
This hotel was in a great location and central to a lot of options for dining, shopping, and boating. The only drawback was our room was small, the shower didnt drain well, and there were no complimentary bath supplies. One bar of soap to use at the sink and the shower in inconvenient. Not everyone uses liquid shower gels. Front desk staff were either not familiar with searching reservations via third party providers or they just didnt want to. I had to pull up the confirmation information as apparently my contact info nor name could be used.
1 nacht verbleven in maart 2024
Reactie van Front Desk Supervisor op 10 mrt 2024
Thank you for reviewing your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you.

10/10 – Uitstekend

Ken

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property. Overpriced and they still charge for parking!
2 nachten verbleven in maart 2024
Reactie van Front Desk Supervisor op 10 mrt 2024
Thank you for choosing to stay at the Hyatt House Naples. We greatly appreciate the kind words about our staff and the property. We look forward to hosting you again in the future.

10/10 – Uitstekend

Audrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent experience at this hotel.
4 nachten verbleven in februari 2024
Reactie van Front Desk Supervisor op 10 mrt 2024
Thank you for choosing to stay at the Hyatt House Naples. We greatly appreciate the kind words about our staff and the property. We look forward to hosting you again in the future.