Owner's response: "Isabel, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. - We understand that it was raining and you had two boys to take care of and we're sorry that the neighbors complained. This is out of our control, we try to keep things under control so that the neighbors who live here do not complain. We ask all our guests to be respectful of those neighbors and keep noise levels at a minimum. We wish you had reached out if you were unhappy and would have rated our property on more than this one issue. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays! We will continue to deliver the 5-star experiences we are known for."

Irina, we're delighted to hear that you enjoyed your stay overall! However, we're disappointed to hear that other aspects of your stay were less than exceptional. After sending your feedback to the owner, we’d like to share the following:-We want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously and sincerely apologize that the home's cleanliness fell short of expectations. We have had a very stern conversation with our cleaning team to ensure all efforts are consistent and thorough. We wish you would have reached out to us during your stay. We would've been more than happy to send our cleaning team to address your concerns to make your stay most comfortable-We have our property sprayed and inspected monthly by a professional exterminator to keep our condo pest-free. We consulted with our exterminator after your stay as he maintains our unit and the entire complex and it's been confirmed there are no bugs or roaches in the areaThank you for taking the time to leave a review. Your feedback is important to us, and we appreciate the opportunity to address these concerns. We have worked very hard to provide a clean and comfortable place for guests to enjoy and will continue to do all we can to provide the best possible stay for our guests!