Our recent stay at Bode fell significantly short of expectations, meriting a 1 out of 5 stars rating. Despite the great location near Broadway, we had a particularly distressing experience occurr on our first night. Returning from a night out, we found ourselves locked out of our room due to a dead battery in the door lock, amidst freezing cold weather. Despite multiple attempts to reach help through the emergency hotline at 1 am, our calls went unanswered. It was only through leaving a message on the review hotline that we eventually received assistance, thanks to their effort to contact security (who then broke into our room using a flimsy piece of vinyl). We were informed that the lock battery replacement wouldn’t happen until the morning team arrived at 7 am.
This situation was not just inconvenient but genuinely alarming, as we were left without access to our belongings and had no alternative but to wait outside. The lack of a readily available master key or a prompt response mechanism overnight is concerning and points to a significant gap in customer service.
While I recognize that mechanical failures can occur, the absence of an effective emergency response is unacceptable. It's troubling to have paid for an amenity we were temporarily denied access to, underscoring a need for better preparedness and customer support.
We hope our experience is an isolated incident, but it highlights a critical area for improvement. Future guests should be aware.