It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management

Dear Stephen, Thank you for taking the time to share your review. We sincerely apologize for the disappointing experience you encountered during your recent stay. Your feedback regarding the condition of the room and amenities is deeply concerning, and it does not reflect the high standards we strive to uphold. Please rest assured that we take your comments seriously and promptly address these issues with our team to prevent recurrence. We appreciate you bringing these matters to our attention and hope to have the opportunity to restore your faith in our brand in the future. Sincerely,Hotel Management

Dear Berhanu, Thank you for being our valued guest. We're delighted you received excellent service at Extended Stay America! We prioritize Providing exceptional service, and it's fantastic that we met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back soon for another wonderful experience!Sincerely,Hotel Management

Dear Jena, Thank you for sharing your review. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope that you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is memorable. Thank you again for taking the time to share your thoughts with us.Sincerely,Hotel Management

Dear Deron, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Michael, Thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. However, we were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

Dear Kevin, We are truly sorry to hear about your disappointment and the inconvenience you faced. Your feedback is valuable, and we will address the issue with our team to ensure that proper bedding is provided for future guests. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you connect with them directly for the resolution of your billing concerns. We hope you will consider staying with us in the future as we continuously work to improve our services. Thank you for sharing your concerns with us.Sincerely,Hotel Management

Dear Sherri, Thank you for choosing us for your recent visit. We sincerely apologize for the cleanliness and noise concerns during your stay and their impact on your comfort. We regret if we did not address them promptly. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to the city, so we may have the opportunity to better your experience. Sincerely,Hotel Management

Dear Tremayne, Thank you for your feedback. We appreciate you taking the time to write a review about your stay with us. It's great to hear you enjoyed your comfortable suite with a fully equipped kitchen. Our team works hard to ensure our guests have a comfortable and memorable stay with us; therefore, it is lovely to see that you had an enjoyable stay and found us to be of great value. We hope to see you again soon!Sincerely,Hotel Management

Dear Aimee, Thank you for sharing your excellent experience with us at Extended Stay America. It is always great to read how pleased our guests are with their accommodations. We strive to provide comfortable bedding, clean and quiet rooms, along with many valued amenities. Our housekeeping team is passionate about what they do, and we will enjoy sharing your feedback with them. We appreciate your great feedback and hope to have you as our guest again.Sincerely,Hotel Management

Dear Mary, We appreciate you staying with us and providing your feedback. We are sorry to know your disappointment with your room's maintenance issues and cleanliness. We try to create a home away from the home atmosphere by maintaining clean and comfortable accommodations and providing the best service. Please accept our apologies that this was not what you experienced. We will address the concern appropriately, so no guests should share this again. We hope you will revisit us for the exceptional stay you deserve on this visit.Sincerely,Hotel Management

Dear Sarah, Thank you for choosing our hotel on your recent visit to the area. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We take your feedback seriously and will review the areas you mentioned. Thank you again for your feedback.Sincerely,Hotel Management

Dear Thomas, Thank you for your recent visit and review. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. We are disappointed if we were not successful in providing this for you and apologize for the inconvenience caused. We have taken note of your comments and will ensure this is appropriately addressed. We look forward to your next visit.Sincerely,Hotel Management

Dear Yessenia, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring all our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Dennis, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

Dear Alfred, It is always a pleasure to read our guests enjoyed their visit. Our goal is to provide seamless service and exceptional accommodations to every guest. Therefore, we are so happy our staff is the highlight of your stay, and we’ll be sure to share your compliments with the team to let them know their efforts are appreciated. It was a pleasure having you as our guest, and we hope to welcome you back to Extended Stay America for another flawless stay.Sincerely,Hotel Management

Dear William, Thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear mark, Thank you for staying with us and sharing your experience. We apologize for the issue with the door key. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We regret not being able to resolve this for you while you were still with us. We hope you will consider a return visit so we can make it up to you. Sincerely,Hotel Management

Dear Michele, we genuinely care about ensuring the comfort of all our guests, so we apologize for falling short of expectations. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We appreciate you sharing these details and are very grateful for your patience.Sincerely,Hotel Management

Dear Iben, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Michael, We value you as our guest and appreciate your taking the time to review our hotel. We are happy you enjoyed your overall stay with us. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Also, the hair dryer is available at the front desk on request and is complimentary. Thank you again for being our guest and for your feedback. Sincerely,Hotel Management

Dear Noah, thank you for choosing Extended Stay America and posting your review. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Charles, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you for mentioning our front desk staff. We hope to welcome you soon for a flawless stay.Sincerely,Hotel Management

Dear Michelle, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Dear Daniel, We appreciate your review, and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. Also, we have noted your cleanliness concern. We have shared your comments with our team for improvement. We hope to welcome you back for a flawless stay.Sincerely,Hotel Management

Dear William, thank you for choosing our hotel and sharing your experience. We are sorry for this unfortunate incident, and we apologize for any inconvenience you may have experienced while here with us. We have shared your feedback with our maintenance team; they have already worked on it. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit. Thank you!Sincerely,Hotel Management

Dear Sam, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely, Hotel Management