Een binnenzwembad, een seizoensgebonden buitenzwembad

Beoordelingen van Super 8 by Wyndham Hermitage Nashville

2 out of 5
Super 8 by Wyndham Hermitage Nashville
1414 Princeton Place, I-40, Exit 221B from Nashville, Hermitage, TN

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 186 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 281 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 234 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 148 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 151 van 1000 beoordelingen" "

6,4/10

Netheid

7,2/10

Personeel en service

6,6/10

Voorzieningen

6,2/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Elysé

Positief: Comfort kamer
1 nacht verbleven in juni 2019
Reactie van Manager op 27 jun 2019
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

6/10 – Redelijk

Amanda

Zakenreiziger, Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff that I interacted with was good. That's the best part of the stay. The room was dirty. My husband said it looked like blood was smeared on the curtain. The walls looked grimy, as if they hadn't been wiped down in years. The blanket on the bed had burn holes from cigarettes. The weekend breakfast was minimal. There was a cup of waffle batter next to the waffle iron and a couple selections of cereal.
1 nacht verbleven in april 2024
Reactie van Manager op 30 apr 2024
Hello Amanda, We appreciate your positive feedback about our staff. We encourage guests to reach out to management directly with any concerns to ensure these issues are addressed promptly and appropriately.

10/10 – Uitstekend

Annalys

Positief: Netheid
Excellent
1 nacht verbleven in april 2024
Reactie van Manager op 30 apr 2024
Hello Annalys,We are delighted to hear you had an excellent experience during your stay. If you have any further feedback or suggestions, please feel free to reach out. Thank you for choosing our hotel, and we hope to welcome you back in the future.

2/10 – Ontzettend slecht

John

Positief: Personeel en service
Negatief: Netheid
Blood everywhere and bed bug stains on the mattress covers
2 nachten verbleven in april 2024
Reactie van Manager op 25 apr 2024
Hello John, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 – Goed

Pj

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They were able to take last minute's reservations period we wound up being stuck in Nashville period but they will be very courteous.When we're tired and sleeping and we able to check in as late as ten o'clock
1 nacht verbleven in april 2024
Reactie van Manager op 25 apr 2024
Hello Pj,We're glad to hear that our team could assist with your last-minute reservation and that you found them to be courteous. Our check-in process is designed to accommodate guests arriving late, providing a seamless experience. We appreciate your feedback and hope you had a comfortable stay.

2/10 – Ontzettend slecht

Ana

Positief: Voorzieningen
Negatief: Personeel en service
No towels when’ we asked the front desk the response was that they didn’t have the key for the housekeeping department
1 nacht verbleven in april 2024
Reactie van Manager op 15 apr 2024
Hello Ana, We apologize for any inconvenience this may have caused. Your feedback is valuable, and we will address this communication breakdown with our team for improvement. Management will be glad to assist with any further concerns you may have.

6/10 – Redelijk

X-Zaviouse

7 nachten verbleven in februari 2024
Reactie van Manager op 9 apr 2024
Hello X-Zaviouse, We appreciate you choosing our hotel for your stay. If there were any areas of concern during your visit, please feel free to contact us directly to discuss them further and ensure we address them accordingly. We hope to welcome you back soon for an improved experience.

2/10 – Ontzettend slecht

Kyle

Negatief: Voorzieningen
The food choices for breakfast was very limited. Unwanted vagrants stayed around the property. It did not feel like a safe environment.
4 nachten verbleven in maart 2024
Reactie van Manager op 4 apr 2024
Hello Kyle, We appreciate your feedback on our breakfast options. Guest safety is a priority, and we continuously monitor our property. We recommend reaching out to management directly for any further concerns or assistance you may need.

2/10 – Ontzettend slecht

Rachelle

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Upon arrival, we learned that the advertised indoor pool was closed because it was actually a seasonal indoor pool…room floors were sandy and room smelled of smoke. We left feeling congested. Would not recommend.
2 nachten verbleven in maart 2024
Reactie van Manager op 3 apr 2024
Hello Rachelle, We appreciate your feedback and apologize for any inconvenience experienced during your stay. We encourage you to reach out to our management team directly to address your concerns further. Your comments are valuable to us as we strive to enhance the guest experience.

6/10 – Redelijk

Monique

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Manager op 29 mrt 2024
Hello Monique, We appreciate you choosing our hotel for your stay. If you have any specific feedback about your experience, please don't hesitate to reach out to us directly so we can address any concerns. We hope to welcome you back in the future for an improved stay!

2/10 – Ontzettend slecht

Katie

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was absolutely disgusting. Pictures are deceptive.
Reactie van Manager op 27 mrt 2024
Hello Katie, We're sorry to hear about your experience. Your feedback is valuable, and we will ensure it is shared with the relevant team for further review and improvement. Thank you for taking the time to share your thoughts with us.

8/10 – Goed

Jake

Zakenreiziger, Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy, safe, private location close to the highway.
1 nacht verbleven in maart 2024
Reactie van Manager op 19 mrt 2024
Hello Jake,We are pleased to hear you found our location convenient for your travels. Your comfort and safety are our top priorities. Should you have any further feedback, please do not hesitate to reach out to us directly.

6/10 – Redelijk

Joseph

Reisde met partner
Nice ppl
1 nacht verbleven in maart 2024
Reactie van Manager op 14 mrt 2024
Hello Joseph, We are pleased to hear that you found our staff to be friendly. Guest satisfaction is our top priority, and we strive to provide exceptional service to all our visitors. Should you have further feedback or require assistance, please feel free to reach out to our management team for further assistance.

2/10 – Ontzettend slecht

Danielle

1 nacht verbleven in januari 2024
Reactie van Manager op 27 jan 2024
Hello Danielle,We're sorry to hear that your experience at our hotel fell short of your expectations. We would appreciate it if you could reach out to us directly with any specific feedback you have, so we can address your concerns. We value your opinion and hope to have the opportunity to make it right.

10/10 – Uitstekend

Reniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
EASY PARKING AND ROOM ACCESIBLE
2 nachten verbleven in januari 2024
Reactie van Manager op 27 jan 2024
Hello Reniel,Thank you for choosing our hotel and for taking the time to share your feedback. We're glad to hear that you found our parking convenient and that your room was accessible. We strive to provide a seamless experience for our guests, and we appreciate your positive comments. Should you have any other concerns or suggestions, please feel free to reach out to our management team directly. We hope to welcome you back in the future for another enjoyable stay.

10/10 – Uitstekend

X-Zaviouse

Zakenreiziger, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
2 nachten verbleven in januari 2024
Reactie van Manager op 27 jan 2024
Hello X-Zaviouse,Thank you for sharing your positive feedback! We are thrilled to hear that you had a great stay with us. We strive to provide exceptional experiences for all our guests and it's wonderful to know that we succeeded in making your stay enjoyable. We hope to welcome you back in the near future for another wonderful experience.

4/10 – Matig

Lexie

Negatief: Voorzieningen
Was very rude,and didn't have my room ready
1 nacht verbleven in januari 2024
Reactie van Manager op 20 jan 2024
Hello Lexie, We apologize for any inconvenience you experienced during your stay with us. Our team strives to provide excellent service and we are disappointed to hear about your encounter. We appreciate your feedback and will be addressing it with the appropriate departments. Thank you for bringing this to our attention.

10/10 – Uitstekend

Lexie

Reisde met een groep, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything
1 nacht verbleven in januari 2024
Reactie van Manager op 18 jan 2024
Hello Lexie,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 – Uitstekend

Bennyta

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Manager op 17 jan 2024
Hello Bennyta,We are thrilled to hear that you had an excellent stay at our hotel! It was a pleasure hosting you and we truly appreciate your kind rating. We hope to welcome you back soon for another amazing experience.

8/10 – Goed

Joseph

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Over all really nice and clean just a little noisy
1 nacht verbleven in januari 2024
Reactie van Manager op 10 jan 2024
Hello Joseph,Thank you for your feedback. We apologize for any inconvenience caused by the noise during your stay. We appreciate your kind words about the cleanliness of our hotel. We will share your comments with our team to ensure we provide a comfortable and enjoyable experience for future guests.

10/10 – Uitstekend

Lexie

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Love it
1 nacht verbleven in januari 2024
Reactie van Manager op 10 jan 2024
Hello Lexie,Thank you for your kind words! We're thrilled to hear that you loved your experience at our hotel. We strive to provide excellent service and create memorable stays for our guests. We hope to welcome you back again in the future for another enjoyable stay.

6/10 – Redelijk

ROBERT, Clarksville

Negatief: Netheid, staat van de accommodatie en faciliteiten
not good
3 nachten verbleven in december 2023
Reactie van Manager op 8 jan 2024
Hello ROBERT, We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will use it to improve our services. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future.

8/10 – Goed

Danny

Positief: Netheid, personeel en service
Rented a non-smoking room. Got to the room and it wreaked of cigarettes very badly. Large cigarette burn on the bed. They staff was very nice and did move us to a room that was fresh and smelled clean. The breakfast was coffee that was like water, toast, small muffins, and a waffle maker.
1 nacht verbleven in december 2023
Reactie van Manager op 8 jan 2024
Hello Danny,Thank you for sharing your feedback with us. We apologize for the inconvenience you faced regarding the odor and the condition of the initial room. We appreciate your kind words about our staff's responsiveness in promptly moving you to a fresh and clean room. Regarding breakfast, we apologize if it didn't meet your expectations and we will take your feedback into consideration for future improvements. We hope you had a comfortable stay overall and would love to welcome you back in the future.

4/10 – Matig

Pam

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Older place. Dirty outside of rooms. Rooms fairly clean. Indoor pool not closed but filthy. Minimal breakfast. Minimal.
1 nacht verbleven in december 2023
Reactie van Manager op 16 dec 2023
Hello Pam,Thank you for sharing your feedback with us. We appreciate your comments on the cleanliness of our rooms and apologize for any inconvenience caused by the condition of our outdoor areas. We will certainly pass this information along to our team for further attention. Concerning our indoor pool, we apologize for any disappointment you experienced, and we appreciate your understanding as we work diligently to ensure it meets our high standards. We appreciate your feedback on our breakfast offering and will take it into consideration for future improvements.

2/10 – Ontzettend slecht

Anthony

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room smell really bad the dam dog next door was breaking all night sheets had holes n then from the smoking 🚬
1 nacht verbleven in december 2023
Reactie van Manager op 7 dec 2023
Hello Anthony, Thank you for bringing your concerns to our attention. We apologize for any inconveniences you may have experienced during your stay. We strive to provide a pleasant stay for all our guests and regret to hear about the odor and noise disturbances you encountered. We appreciate your feedback and will pass it along to the relevant departments for further review and improvement.

2/10 – Ontzettend slecht

Henrik

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Elendigt hotel
Hotellet er forfaldet og uanset at annoncering siger andet er der ingen pool her eller der er en der er sæsonåbent om sommeren. Tv på værelset fungerer ikke, intet varmt vand i hanen, ingen fungerende strømforsyning på værelset, intet fungerende klokradio. Kort sagt elendigt hotel
1 nacht verbleven in december 2023
Reactie van Manager op 6 dec 2023
Hello Henrik, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our hotel's amenities, such as the pool, are operational only during specific seasons, as mentioned in our advertisements. We appreciate you bringing the issues with the TV, hot water, power supply, and clock radio to our attention, and we will address them with our team. We value your comments as they help us improve our services.

10/10 – Uitstekend

Howard

2 nachten verbleven in november 2023
Reactie van Manager op 24 dec 2023
Hello Howard,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. We hope to have the opportunity to welcome you back in the future for another memorable stay.

6/10 – Redelijk

April

Positief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in oktober 2023
Reactie van Manager op 4 nov 2023
Hello April, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconvenience you may have experienced during your time with us. We strive to consistently provide an exceptional experience for our guests and will use your comments to improve our services. Please feel free to contact our management team directly with any further concerns you may have.

10/10 – Uitstekend

June

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place to stay, friendly staff
1 nacht verbleven in september 2023
Reactie van Manager op 3 nov 2023
Hello June,Thank you for choosing our hotel for your stay! We're delighted to hear that you found our staff to be friendly. We strive to create a welcoming atmosphere for all our guests and are thrilled that we succeeded in making your stay enjoyable. We appreciate your positive feedback and hope to have the pleasure of hosting you again in the future.

6/10 – Redelijk

Ashley

2 nachten verbleven in oktober 2023
Reactie van Manager op 21 nov 2023
Hello Ashley, Thank you for sharing your feedback. We appreciate your input and apologize for any inconvenience you may have experienced during your stay. We strive to continuously improve our services and will take your rating into consideration for future enhancements.

10/10 – Uitstekend

Margaret

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk staff was more than helpful and super nice. And I loved the waffles from the waffle maker. There's also a laundry room. This motel is in a convenient location. Plenty of places to eat and right near the highway.
3 nachten verbleven in oktober 2023
Reactie van Manager op 1 nov 2023
Hello Margaret,Thank you for your kind review! We are glad to hear that our front desk staff provided excellent service and that you enjoyed the waffles from our waffle maker. It's great that the motel's convenient location near the highway and various dining options worked well for you. We hope to welcome you back in the future.

6/10 – Redelijk

Kevin

Positief: Netheid
.
1 nacht verbleven in oktober 2023
Reactie van Manager op 29 okt 2023
Hello Kevin,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay and we appreciate your input. Please let us know if there's anything we can do to assist you further.

10/10 – Uitstekend

Steven

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was so nice
2 nachten verbleven in oktober 2023
Reactie van Manager op 29 okt 2023
Hello Steven,Thank you for your kind words! We're delighted to hear that our staff provided excellent service during your stay. We hope to have the pleasure of welcoming you back soon.

8/10 – Goed

Grace

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Manager op 24 okt 2023
Hello Grace,Thank you for the positive rating! We are glad you had an exceptional experience at our hotel. We look forward to welcoming you back soon!

8/10 – Goed

Lane

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Manager op 20 okt 2023
Hello Lane,Thank you for your positive feedback! We are thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

4/10 – Matig

Joshua

2 nachten verbleven in oktober 2023
Reactie van Manager op 15 okt 2023
Hello Joshua,Thank you for your positive review! We're glad you enjoyed your stay.

8/10 – Goed

Anna

1 nacht verbleven in oktober 2023
Reactie van Manager op 14 okt 2023
Hello Anna,Thank you for your rating. We appreciate your feedback and are glad you had such a great experience at our hotel. We look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

juana, Hawthorne

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in september 2023
Reactie van Manager op 6 okt 2023
Hello juana, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 – Redelijk

mayra

Reisde met partner, Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
one of the rooms i booked smelled like smoke.. even being a non-smoking room. when we complained.. we were given a bottle of fabreze. it was also super inconvenient that the indoor pool was also closed for the season?? lastly, there were roaches.
1 nacht verbleven in september 2023
Reactie van Manager op 5 okt 2023
Hello mayra ,Hello mayra, We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

8/10 – Goed

Olive

Not a bad stay. Pleasant interaction with the front desk upon arrival. Room was a little beat up with a few roaches but generally clean enough otherwise. Thank you!
1 nacht verbleven in september 2023
Reactie van Manager op 26 sep 2023
Hello Olive ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 – Uitstekend

Erika

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
GRATITUDE
It was easy to book a stay, the room was very clean and comfortable. Also close to hospital, food, entertainment and the highway
3 nachten verbleven in september 2023
Reactie van Manager op 18 sep 2023
Hello Erika,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 – Uitstekend

Mark

1 nacht verbleven in september 2023
Reactie van Manager op 18 sep 2023
Hello Mark,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 – Redelijk

Barb

Negatief: Netheid, staat van de accommodatie en faciliteiten
Bathroom door was falling down stains in the chair not sure what it was walls were nasty we book this because it was a Wyndham well I guess we will rethink that in the future
3 nachten verbleven in september 2023
Reactie van Manager op 17 sep 2023
Hello Barb,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

8/10 – Goed

Reebecca

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
3 nachten verbleven in september 2023
Reactie van Manager op 7 sep 2023
Hello Reebecca,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 – Redelijk

Tasha

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
BAD SERVICE!!
Well, First off, my husband's blue belt was stolen from our room where he left it. There was hair, old blood between the bathroom door, my other room smelled, filthy floors and a will NEVER stay here again!! The area is convenient and excellent food service from the local restaurants!
2 nachten verbleven in augustus 2023
Reactie van Manager op 30 aug 2023
Hello Tasha, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made. I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

8/10 – Goed

Sandra

1 nacht verbleven in augustus 2023
Reactie van Manager op 14 sep 2023
Hello Sandra,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 – Goed

Kathy

2 nachten verbleven in augustus 2023
Reactie van Manager op 13 sep 2023
Hello Kathy,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 – Redelijk

Philip

Positief: Personeel en service
2 nachten verbleven in juli 2023
Reactie van Manager op 7 aug 2023
Hello Philip, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 – Ontzettend slecht

bonnie

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room smelled bad stains everywhere on walls sink bathroom tv didn’t work and breakfast was a joke dry cereal and apples the pool filthy with bugs not cleaned probably in days. It was the worst motel I have ever stayed at the breakfast room was 100 degrees I will not ever stay at another super 8 it’s probably used for prostitution that’s how bad it was someone needs to send out a health inspector
1 nacht verbleven in juli 2023
Reactie van Manager op 4 aug 2023
Hello bonnie,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 – Redelijk

Cindy

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There was a hole in our bathroom even when we opened our room it had flies everywhere. It also smelled bad. There were drinking outside our room and the people were very noisy my baby couldn’t sleep.
1 nacht verbleven in juli 2023
Reactie van Manager op 3 aug 2023
Hello Cindy, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.