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Beoordelingen van Sun Fun Resort

2 out of 5
Sun Fun Resort
West Bay St, Nassau, New Providence

Beoordelingen

4,6
Gastenscore: 10 - Uitstekend. 10 van 134 beoordelingen" "
Gastenscore: 8 - Goed. 15 van 134 beoordelingen" "
Gastenscore: 6 - Redelijk. 27 van 134 beoordelingen" "
Gastenscore: 4 - Matig. 33 van 134 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 49 van 134 beoordelingen" "

5,2/10

Netheid

6,0/10

Personeel en service

4,0/10

Voorzieningen

4,2/10

Staat van de accommodatie en faciliteiten

5,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Yisneiry

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect spot
2 nachten verbleven in maart 2024

4/10 – Matig

Oniel

7 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Roland

Terrible experience I ever had in the hotel industry sun fun should closed down for renovations I don’t know why they still operate, I have to cancel my booking after I see room #37 the bed was broken the sheet was dirty and the bathroom have broken tiles everywhere they refuse to refund me money, that night I have to rebook to the colony club their experience was perfect can’t wait to go back there again
2 nachten verbleven in maart 2024
Reactie van Staff op 4 apr 2024
Thank you for your feedback! We apologize that your stay was less than pleasant and are continuously working to improve.

10/10 – Uitstekend

Neville

5 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Rick

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extremely outdated property, not as depicted in web photos, genuinely disappointed.
1 nacht verbleven in februari 2024
Reactie van Staff op 4 apr 2024
Thank you for your feedback! We apologize that your stay was less than pleasant and are continuously working to improve.

2/10 – Ontzettend slecht

Venecia, Liverpool

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is NOT as advertised! First of all this is a motel and NOT a resort! The property has ongoing construction/renovation. The rooms are musty and half cleaned. No daily housekeeping service as we only had it once during our 5 night stay and we had to ask for it. The bathroom shower handles were all but falling off, the dresser in the room was old and falling apart. The a/c looked as if they had thrown it on the wall. Towels and sheets were hard and dingy. Shower curtain was dirty. The fridge does NOT freeze, as we bought ice cream and ended up leaving it behind as it never froze during the entire time there. Staff are not so courteous especially the tall security guard. Stairs sounded as if you would fall through them. No phones in the rooms and no sign of a golf course. We have pictures as we were thoroughly disappointed and want a partial refund.
5 nachten verbleven in maart 2024
Reactie van Front Desk op 27 mrt 2024
"Thank you for choosing Sun Fun Hotel.We are sorry to hear that your stay was less than perfect. Unfortunately, since you did not address these issues with the front desk during your stay, we are unable to offer a refund at this time."

4/10 – Matig

Sarah, Arvada

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Old dirty and pool was good and dirty no towels
1 nacht verbleven in maart 2024
Reactie van Staff op 9 apr 2024
Thank you for your feedback! We apologize that your stay was less than pleasant and are continuously working to improve.

8/10 – Goed

Stacy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice, next to a few food options and very nice shuttle service. Great staff.
1 nacht verbleven in maart 2024
Reactie van Staff op 16 mrt 2024
Thank you for your feedback !

6/10 – Redelijk

Monica

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen
Good service, daily good area, moldy bathrooms
4 nachten verbleven in maart 2024
Reactie van Staff op 12 mrt 2024
Thank you for your feedback! We apologize that your stay was less than pleasant and are continuously working to improve.

8/10 – Goed

Yisneiry

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I felt safe at all time you don’t need rental public transportation very affordable and accessible, staff pleasant
2 nachten verbleven in maart 2024
Reactie van Staff op 12 mrt 2024
Thank you for your feedback !

2/10 – Ontzettend slecht

natasha

2 nachten verbleven in februari 2024
Reactie van Staff op 4 apr 2024
Thank you for your feedback! We apologize that your stay was less than pleasant and are continuously working to improve.

2/10 – Ontzettend slecht

Latekia

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is a scam please don’t book
1 nacht verbleven in februari 2024
Reactie van Staff op 8 mrt 2024
Thank you for your feedback! We apologize that your stay was less than pleasant and are continuously working to improve.

2/10 – Ontzettend slecht

Essy

Negatief: Netheid, staat van de accommodatie en faciliteiten
N- a
2 nachten verbleven in december 2023
Reactie van FRONT DESK op 13 feb 2024
THANK YOU FOR YOU FEED BACK

8/10 – Goed

Paquet

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Staff op 8 mrt 2024
Thank you for your feedback !

2/10 – Ontzettend slecht

John S

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
10 nachten verbleven in december 2023
Reactie van Staff op 8 mrt 2024
Thank you for your feedback! We apologize that your stay was less than pleasant and are continuously working to improve.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pictures posted on website are way far from reality. Rooms are lacking of maintenance. Doors are scratched and main entrance door knob is broken and door could not locked properly. Tiles are very old, kitchen, toilet bowl very old abd walls dirty. Area felt very unsafe. Hotel is 15 minutes away from airport and NOT 5 as how its advertised on the page. Hotel looks like a very very cheap motel.
1 nacht verbleven in januari 2024
Reactie van Staff op 8 mrt 2024
Thank you for your feedback! We apologize that your stay was less than pleasant and are continuously working to improve.

2/10 – Ontzettend slecht

Diana, Mount Laurel

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This "resort" is not as advertised. They just call it resort because it has a pool ( dirty). Everything was old and dirty, the only power outlet we had in the room was in the bathroom. There was a power extension cord where they had the tv, microwave, and mini fridge plugged in. The shower was disgusting, no water pressure, to get some hot water, I had to let the water run for about 10 minutes in order to get some hot water. The room key deactivated every 24 hours and I didn't know this, until the third night, we were told that we have to have the key activated every day. Horrible experience at this place.
Reactie van Staff op 8 mrt 2024
Thank you for your feedback! We apologize that your stay was less than pleasant and are continuously working to improve.

2/10 – Ontzettend slecht

Mary

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Randolph

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was not the room they told me I would get. I paid for a deluxe room with a king-size bed but got a room with 2 beds instead. It appears to be a room for a one-night stand not for a family. The remote did not work for the television, they did not provide me with one even after I told them, the nightstand lamp had a long delay before it lit up, and the wall plugs & sockets behind the bed were loose/shaky. There was no chair or table for sitting, no coffee maker. The keys needed to be reprogrammed each day I went out and came back. The bathroom fixtures were not in the best condition. I don't know if all the guests got the same type of rooms or if it was because me and my husband were black people. This room calls for a total renovation. the only thing that worked well was the air conditioning unit. I don't want to sound as if I am complaining but my stay was not happy at all.
3 nachten verbleven in december 2023
Reactie van Staff op 8 mrt 2024
Thank you for your feedback! We apologize that your stay was less than pleasant and are continuously working to improve.

2/10 – Ontzettend slecht

Alina

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Room was not what I expected
2 nachten verbleven in december 2023

4/10 – Matig

Dorothée

1 nacht verbleven in december 2023
Reactie van Staff op 8 mrt 2024
Thank you for your feedback! We apologize that your stay was less than pleasant and are continuously working to improve.

4/10 – Matig

Romain

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Attention à la discothèque juste en dessous
Il y a un bar discothèque juste en dessous. La musique était à fond jusqu’à 2h du matin. Pas très reposant :(
1 nacht verbleven in december 2023
Reactie van Monique op 4 jan 2024
Thank you for your feedback

10/10 – Uitstekend

gregory

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Staff op 8 mrt 2024
Thank you for your feedback !

2/10 – Ontzettend slecht

Rebecca

1 nacht verbleven in december 2023

6/10 – Redelijk

Lawrence

Adequate for overnight
Good value for an overnight before going early to a nice resort. It does have some food options. Ten minute walk - no sidewalk- to a beach and a nice enough restaurant, Sapodilla.
1 nacht verbleven in december 2023

8/10 – Goed

Craig W

1 nacht verbleven in december 2023

6/10 – Redelijk

Francois

Reisde met een groep
Positief: Voorzieningen
Good location close to the beach very convenient
3 nachten verbleven in december 2023
Reactie van Monique op 4 jan 2024
Thank you for your feedback.

6/10 – Redelijk

thomas

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Service people good, noise was not
Service : all people very pleasant. Noisy because of big gaps around entrance door and patio door. Nightclub next door source of nighttime noise through the doors just mentioned. Also dogs who seem to reside on the property bark at night. AC was quite adequate despite the doors. No table or dining chair which rendered the freezer cooler moot. Was promised dining chair but never was delivered.
5 nachten verbleven in november 2023
Reactie van Monique op 4 jan 2024
Thank you for your feedback.

4/10 – Matig

chan

Reisde met familie
Negatief: Voorzieningen
Not a nice place to stay. We didn’t even stay one night. Moved to the sister company called Golden Palms. Wow what a beautiful place.
7 nachten verbleven in november 2023
Reactie van Monique op 4 jan 2024
Thank you for your feedback, working on issue!

10/10 – Uitstekend

Sandrann

1 nacht verbleven in november 2023

10/10 – Uitstekend

Frank

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Hotel Management op 20 nov 2023
Hello Frank, We are happy to hear that you enjoyed your time with us.

8/10 – Goed

Ethan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Hotel Management op 20 nov 2023
Hello Ethan,We are happy to hear that you enjoyed your time with us.

4/10 – Matig

Patrinella

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Hotel Management op 20 nov 2023
Hello Patrinella, We apologize that your stay was less than enjoyable. We are continuously working on improving our property so that your future stay with us will be more pleasant.

4/10 – Matig

stephaen

4 nachten verbleven in september 2023

4/10 – Matig

VIOLETTE

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was dirty the floor was making noise and the bathroom couldn't flush we had to use a bucket to flush the bathroom he got to a point when they got so frustrated even the shower was running so slow
3 nachten verbleven in augustus 2023
Reactie van Management op 7 sep 2023
Hello Violette,We apologize that your stay was less than enjoyable. We are continuously working on improving our property so that your future stay with us will be more pleasant.

8/10 – Goed

Alston

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Management op 7 sep 2023
Hello Alston,We are happy to hear that you enjoyed your time with us.

6/10 – Redelijk

Douglas

2/10 – Ontzettend slecht

PEDRO

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
there was no water in the rooms there were no cable channels there was only one nothing else there was no wifi everything was damaged and the service rate was loose
1 nacht verbleven in mei 2022

8/10 – Goed

Anthony

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything
4 nachten verbleven in mei 2022

4/10 – Matig

David

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
189 a night, and it was falling apart. Beds were super hard and the door frames had been bashed in a few times and repaired.
1 nacht verbleven in maart 2022

6/10 – Redelijk

Timothy

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
So this place would be a handyman’s life work. It kinda reminded me of Winchester Mystery house the way it has been converted and remodeled. You have to realize this is what you get for the price. Our friends were concerned about the neighborhood.
2 nachten verbleven in februari 2022

8/10 – Goed

mary and Geoffrey

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
great restaurant and friendly staff
1 nacht verbleven in februari 2022

8/10 – Goed

Dennie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice location
We stayed here as part of our vacation & we loved the location it was right in front of a private beach my kids loved it, we like the space in the room as well we enjoyed our stay.
1 nacht verbleven in december 2021

6/10 – Redelijk

Shoaib

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
You get what you pay for when you stay here.
2 nachten verbleven in december 2021

2/10 – Ontzettend slecht

Paloma

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El hotel contactó con nosotras para ofrecernos (previo pago de 15$,claro) el servicio de transfer. Confirmamos que estábamos interesadas y no aparecieron a recogernos ni nos contestaron a los mails, por lo que tuvimos que coger un taxi por 20$. Al llegar, tuvimos que esperar casi una hora en recepción a que terminaran de preparar la habitación y no nos dieron ni la clave del WiFi. La habitación estaba sucia y llena de polvo. La piscina vacía y todo el "jardín" en obras, no tenían ni duchas ni grifos para quitarse la arena después de la playa. Por la noche nos entraron en la habitación mientras dormíamos. Personal desagradable, mal comunicado. Lo único positivo, la playa cercana.
2 nachten verbleven in december 2021
Reactie van Momo op 21 jan 2022
Thank you for your feedback

4/10 – Matig

Sophia

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I won’t stay at this property again. We stayed 1 night. Staff was friendly but that’s as far as it went. Everything about the room was unsatisfactory. Sheets stained, toilet stained not properly cleaned, outdated facility, only two channels on tv, botched remodel work… the list goes on…
1 nacht verbleven in januari 2022

10/10 – Uitstekend

Annitay

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Thanks todo muy genial
3 nachten verbleven in december 2021

2/10 – Ontzettend slecht

DAMARYS DELAS

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2021

10/10 – Uitstekend

Garry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The tv only two channels
1 nacht verbleven in september 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Ok
14 nachten verbleven in juli 2021