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Beoordelingen van Fragoch Tourist Inn

3 out of 5
Fragoch Tourist Inn
Caneja Street, Naval

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 5 van 15 beoordelingen" "
Gastenscore: 8 - Goed. 3 van 15 beoordelingen" "
Gastenscore: 6 - Redelijk. 4 van 15 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 15 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 15 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

6,0/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Nathan

Positief: Personeel en service
Bathroom shower didn’t work and no Wi-Fi on 2nd floor were my only complaints.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Elie

1 nacht verbleven in augustus 2023
Reactie van Back Office op 26 okt 2023
Hi Elie. Thank you for bringing this to our attention. We’re sorry for the inconvenience, and we’ll do everything we can to fix the issue.

10/10 – Uitstekend

Clifford

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in augustus 2023
Reactie van Back Office op 26 okt 2023
Hi Clifford! Thank you so much for taking the time to leave us a 5-star rating. It’s much appreciated!

8/10 – Goed

Daryl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great Staf an very friendly personality
3 nachten verbleven in augustus 2023
Reactie van Rej op 14 aug 2023
Thank you so much Sir Daryl! We hope to see you soon. :)

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Hurry and Wait.
No room keys, doors must be opened by staff anytime you leave the room, for any reason or any length of stay. Some time staff is busy and not available to open room. Hotel 5 gallon water bottle on floor often runs out of water.
19 nachten verbleven in april 2023
Reactie van Back Office op 18 mei 2023
Hi. Thank you for your feedback. We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Lack of hot or warm water
Bed was hard but good condition made for a sore hip, exemtremely disappointed no hot or warm water for shower, I suspect it had been turned off, which we found very annoying, as result I certainly drop at least one star off its rating. Apart from that mostly ok.
1 nacht verbleven in januari 2023
Reactie van Daz. op 6 feb 2023
Dear Valued Guests,Thank you for staying with. In behalf of all the staff I apologize for our shortcomings to you. We promise to improve our service. Thank you so much for your review.

8/10 – Goed

Brent

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean rooms. Friendly staff.
1 nacht verbleven in oktober 2022

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staying in Fragoch was a dissatisfying. Property vicinity was not pleasing. We stayed at an executive room and yet there were people looking in our window even though we have closed the curtains. There were also a lot of mosquitoes in our room and toilet is not cleaned properly. Plus, the toilet deodorizer was placed in the lavatory and looks like a soap at first glance! People may be fooled by this. Reception was poorly manned. We have requested our cable tv to be fixed on our checked in (mind you, we weren’t able to watch television since the cable isn’t working). We requested for it to be fixed and yet after the entire following day, no action was made. Service in the kitchen was impolite. We requested for a breakfast yet they didn’t serve us because they have a catering job in the afternoon. They even pushed us away to eat breakfast at town proper without any consolation that we waited and have to travel out on our first morning. Whenever we ask for assistance from the kitchen crew, they will answer but then shuts the door at you. I do not recommend staying in this place if you’re in Biliran. Try other places instead. This was a poor decision from us so hopefully other tourists will have a better experience.
2 nachten verbleven in september 2019
Reactie van Zad op 20 sep 2019
On behalf of the Hotel , please accept my apologies for any dissatisfaction you experienced during your stay. Be assured that it's not the kind of service that we would like to offer you and we understand your dissatisfaction. We do apologize if you felt rude behavior from our staff. We had conducted a meeting already regarding this issue. Once again, we would like to apologize for the inconvenience.

6/10 – Redelijk

Geverifieerde reiziger

3 nachten verbleven in mei 2019
Reactie van Zad op 15 mei 2019
Hi. Thank your for your feedback. You are always important to us. Looking forward in having you as our guest again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful veiw nice hotel needs a breakfast but very nice thank you
1 nacht verbleven in maart 2019
Reactie van Zad op 27 mrt 2019
Hi. Good day! Thank you for your feedback! Looking forward in having you as our guest again! God bless.

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in maart 2019
Reactie van Zad op 3 apr 2019
Hi. Thank you for your feedback. Looking forward in having you as our guest!

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Safe clean and quiet.
Good food and friendly service.
2 nachten verbleven in maart 2019
Reactie van Zad op 25 mrt 2019
Hi Sir. Good day! Thank you for your feedback!! Looking forward in having you as our guest! See you soon!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
ok sya
it was ok. wifi not so good. hindi umaabot sa room.. over all was ok..
2 nachten verbleven in oktober 2018
Reactie van Zad op 4 nov 2018
Hi. Thank you for your real time feedback! Hope to see you again soon!

10/10 – Uitstekend

Jerome

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing and Friendly Staff! A great hotel for all!
Staying at Fragoch was great! The staff were amazing and friendly. Wifi is good. Overall, I highly recommend this hotel to all travelers.
Reactie van Zad op 2 mei 2018
Good day Sir Jerome! Thank you for your positive feedback. Looking forward in welcoming you back. God bless!

6/10 – Redelijk

Reina, Tacloban City

Positief: Comfort kamer
Nice hotel
The room is spacious and the staff are very accommodating. We had run out of water but they were accommodating to fetch water for us. Toilet is clean but they do not have a rug so I requested one for our room. The hotel is accessible to proper naval so you can easily roam around the place.
2 nachten verbleven in december 2017
Reactie van Zad op 4 jan 2018
Hello Mam Reina. Happy New Year! Thank you for your feedback. We value your complaints, comments and suggestions. Thank you for choosing Fragoch Tourist Inn. Looking Forward in having you as our guest again.