Vind je ideale hotel in Negros

'Avoid this 'resort' at all costs. The pictures are deceiving. There were non-stop issues: from the undisclosed fees in addition to the resort fee, unpaved parking lot a good distance away from the actual lot residents where resident owners park, and the plastic wristband you have to wear at all times, to the live roaches crawling around the dirty rooms, having to ask to have the rooms serviced at the end of a long day (4 pm) even though cleaning staff approached that very morning (10 am) and...

'Buen servicio, el staff muy amable y muy limpio'

'Hay que darle tiempo al hotel. No hay mucho personal, desayuno pésimo, buffet no estaba disponible, helados y frappe y el coffe shop abren tarde… No like'

'Everything was good nice place, nice staff, welcoming environment great air conditioning systems. i just wish they were more attentive to changing out our sheets and towels and providing us with those necessities and well and tidying up the room dialy.'

'Veel te duur voor de kwaliteit. Het was geen Aman.'

'Excelente lugar, todo muy limpio y amable la persona que nos recibió. 100% recomendado !!'

'What a find! I needed to stay 1 night before boarding a cruise. All the other hotels were very expensive. All the reviews for this hotel were good so I booked it and I'm glad I did. It is inside a hospital but you would never know it. It's a 15 minute taxi ride from the airport. I was traveling solo and a bit nervous but the entrance had a security gate due to the hospital. I arrived at midnight and the area was well lit, the hospital reception was right inside the entrance. You take...

'I LOVED EVERYTHING'

'Complained to staff about cockroaches. They moved us to another room. Next room had cockroaches as well. Next day most of the hallways started to smell like bug spray. Asked front desk what they were going to do for my inconvenience for having to go through all of my belongings when I get home, and shaking out my luggage. I was just ignored. I booked two separate rooms. Neither was any better. Complained directly to hotel again when I got back and received a generic response hope next visit is...

'Very clean and well maintain. Pool area is amazing. I would definitely stay here again in the future.'

'El Hotel me gusto porque esta bien centrico para caminar a Bares, Restaurantes y el Casco Urbano de Cayey. No me gusto que no tenia elevador.'

'It was great and a lot of gentle personal.'

'The hospitality love the amazing view the property owners are the nicest people so is the staff they make sure that you are very well taken care of, anything you need or any questions that you may have they will have a answer or they will have a suggestion is a very peaceful place and the homemade breakfast and the coffee is the best, Can't wait to go back I miss it already take time to unwind and relax to everyone at Serena boutique hotel Thank you you guys are the best.'

'If you’re going looking to take some rest this is not the place. Everything else was fine.'

'Clean rooms'

'La barra de la piscina, el servicio es fatal. No hay personal disponible, hay que esperar 20 minutos por un trago y cuando llega, horrible.'

'Very friendly staff, but unfortunately several days after booking the room while already on the trip, I was told about ongoing construction and had to be moved to a different room that didn’t include the balcony that was paid for. I was given an extra night stay, but the other problem was the construction they were doing started going at 6am and went well until 9/10pm, so I ended up leaving early because these hours don't work well when trying to get some sleep. They also had no food or beverage...

'Good for couples'