6/10 – Redelijk
Giscard
20 jul 2025
Positief: Netheid, personeel en service
Everything went well at the property. The staff is friendly. The only thing which is still waiting to be resolved is that I paid for king size bed and received a queen size. Upon bringing this to the attention of the staff, I was told the Expedia reservation on their end stated I requested a king bed, not that it was included on the reservation. I sent over screenshots via email to the manager and was told there must be a mixup with expedias system. The resolution was to have Expedia follow up with a discount which the manager of the hotel stated he would approve. I submitted a complaint to Expedia as advised by the manager of the hotel and have yet to receive a resolution. Regardless of who’s fault it was between the hotel or Expedia, it should be on both parties to find a resolution for the guest, not the guest to have go back and forth between both parties.
Giscard
5 nachten verbleven in juli 2025
