Café

Beoordelingen van Kimpton Hotel Theta, an IHG Hotel

4 out of 5
Kimpton Hotel Theta, an IHG Hotel
790 Eighth Ave., New York, NY

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 189 van 279 beoordelingen" "
Gastenscore: 8 - Goed. 55 van 279 beoordelingen" "
Gastenscore: 6 - Redelijk. 25 van 279 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 279 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 279 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Emine, Utrecht

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We hadden een vroege vlucht hierdoor kwamen we rond 09:00 uur aan. Check- in is vanaf 15:00 uur. Kamer was niet beschikbaar en hebben uren moeten wachten totdat er een kamer beschikbaar was. Hotelkamer was goed en zag er netjes schoon uit. De queensize bedden zijn ruim, lekker gelegen. In de badkamer was er een sensor ingesteld waardoor de verlichting tijdens het douchen uit ging. Heel vervelend en meteen gemeld bij de receptie en sensor uit laten zetten. Was fijn geweest als dit was gemeld tijdens het inchecken. Voor de rest een fijn hotel ligt 1 blok verwijderd van Times Square. Hotel telt 15 verdiepingen en het heeft geen nut als je een hotelkamer wilt boeken die hoger gelegen zijn. Ik verbleef 8 hoog. Alhoewel hotel is een aanrader.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Jan Willem van der

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Hotel Theta op 9 feb 2024
Thank you Jan Willem for your amazing 5 out of 5 star review for Kimpton Hotel Theta! You are welcome back anytime.

10/10 – Uitstekend

Celina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I can't say enough amazing things on this property, we were very happy with our stay here and will be back over the summer! Kudos to the front desk staff (Adupa I believe) made our stay absolutely perfect! She was so kind and helpful.
1 nacht verbleven in april 2024
Reactie van Kimpton Hotel Theta op 1 mei 2024
Thank you for your glowing review! We're thrilled to hear that you had such a wonderful stay with us and that our front desk staff, especially Adwoa, made your experience truly memorable. We'll be sure to pass along your kind words to her. We can't wait to welcome you back over the summer for another fantastic stay!

10/10 – Uitstekend

Kota

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 30 apr 2024
Thank you for giving us 5/5 rating, Kota. We are glad to know you enjoyed your stay with us and hope to welcome you back in the future!

10/10 – Uitstekend

diane

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ideal location near Times Square with easy access by Subway from La Guardia Clean hotel with decent size rooms Although advised of our early arrival, impossible to have access to the room unless we agreed to pay an extra fee. Free coffee in the morning and 5 to 7 with free wine were nice perks
2 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 1 mei 2024
Thank you for sharing your experience with us. We're glad to hear that you enjoyed our hotel's location near Times Square and found our rooms clean and spacious. However, we apologize for any inconvenience caused by the inability to access your room early without an additional fee. We'll take your feedback into consideration to improve our service. We're pleased that you appreciated the complimentary coffee in the morning and the wine during our evening social hour. We hope to welcome you back for another enjoyable stay in the future!

10/10 – Uitstekend

Daniel

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel on the fringe of the theater District.
1 nacht verbleven in april 2024
Reactie van Kimpton Hotel Theta op 1 mei 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel, located on the fringe of the Theater District. We hope to welcome you back for another great stay in the future!

10/10 – Uitstekend

Daishaun, Horizon City

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 28 apr 2024
We appreciate your 5/5 rating, Daishaun. We are very glad to know you enjoyed your stay with us, Daishaun.

10/10 – Uitstekend

Maria, London

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable stay. Great location.
3 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 28 apr 2024
Positive review reply:"We're delighted to hear that you had a very comfortable stay with us and enjoyed our great location! It's always wonderful to know that our guests had a pleasant experience. Thank you for choosing to stay with us, and we hope to welcome you back again soon!"If you have any other reviews or questions, feel free to let me know!

10/10 – Uitstekend

Elena

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved my stay here. Most hotels that are pet friendly are not cat friendly but this one does. Amazing staff great coffee in the morning. Wine hour is nice but I didn’t always make it. Subway was right across the street. The rooms were beautiful. Overall very happy with my stay.
3 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 28 apr 2024
We’re thrilled to hear that you loved your stay with us! We're proud to be both pet and cat friendly, and we're delighted that you and your furry friend felt welcome here. It's wonderful to know that you enjoyed our amazing staff, great coffee in the morning, and the beautiful rooms. We're glad you found our wine hour enjoyable, and we understand that it's not always possible to make it. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay in the future!

10/10 – Uitstekend

Gwendolyn Alicia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The king room was large and clean . Close to midtown- very easy to walk around to sights and close to trains. We received gift cards to Carnegie Diner, a block away, which saved us money for breakfast- an unexpected perk. There is a refrigerator in the room but no microwave- anywhere that I looked. The only negative is that our food on the 3rd floor was street side and the noise was quite loud- bar across the street open all-nighter, sirens and trucks. If you are a light sleeper you don’t want a lower level street side room. I would definitely stay there again and highly recommend it.
5 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 28 apr 2024
Positive review reply:"We're thrilled to hear that you had a wonderful stay in our king room and enjoyed its spaciousness and cleanliness! It's great to know that our location made it easy for you to explore Midtown and access nearby attractions and trains. We're delighted that you appreciated the gift cards to Carnegie Diner and found it to be a valuable perk. Thank you for your feedback regarding the street-side noise on the 3rd floor; we apologize for any inconvenience this may have caused. We'll certainly take your comments into consideration to improve our guests' overall experience. We look forward to welcoming you back again soon!"

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location!
7 nachten verbleven in maart 2024
Reactie van Kimpton Hotel Theta op 28 apr 2024
Thank you your 5/5 rating, Elizabeth. We are glad to know you enjoyed your stay with us.

8/10 – Goed

Catherine, Seattle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was really good
3 nachten verbleven in april 2024
Reactie van Joe op 25 apr 2024
Delighted you loved your stay! Come back soon!

10/10 – Uitstekend

Tiffany

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Great staff - clean rooms
1 nacht verbleven in april 2024
Reactie van Joe op 25 apr 2024
Thanks for the great review! Visit us again!

8/10 – Goed

Melissa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The convenience to everything. (Including metro) in the area is super convenient! I left it, you could open up the windows but the street could be a little noisy at night. Check-in was easy and the staff were professional and helpful. Each night there was a wine hour with a complimentary glass. Would definitely stay here again. Note - with fees and taxes (NYC standard) we paid about $250 - $275 total more than noted at booking (stayed 7 nights). This is not excessive, I'm just adding it in case it's helpful to someone else budgeting.
7 nachten verbleven in april 2024
Reactie van Joe op 25 apr 2024
Thank you for sharing your experience! We're glad to hear you found our location convenient and enjoyed our wine hour. We apologize for any noise disturbances and appreciate your feedback. We hope to welcome you back soon!

8/10 – Goed

Lea, STOCKTON

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The hotel staff were very friendly and helpful. The room was nice and clean but the air conditioning didn’t work which made for a very warm and uncomfortable environment.
2 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 22 apr 2024
Thank you for your feedback! We're delighted to hear that our staff provided friendly and helpful service during your stay. We apologize for the inconvenience caused by the air conditioning issue. We're actively addressing this to ensure a comfortable experience for all our guests. We appreciate your understanding and hope to welcome you back soon for a flawless stay.

10/10 – Uitstekend

Magdalena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice, modern, stylish hotel. Staff was helpful and nice. Would come back!
1 nacht verbleven in april 2024
Reactie van Kimpton Hotel Theta op 22 apr 2024
We're thrilled to hear that you enjoyed your stay at our nice, modern, and stylish hotel! Thank you for your kind words about our helpful and friendly staff. We can't wait to welcome you back for another fantastic experience in the future!

10/10 – Uitstekend

María

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’ve been couple of times in NYC, and i think this is the best choice of hotel, specially for the combination of location safety comfort and cleanliness. Really love it! consider as a very good option ❤️
3 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 22 apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you consider our hotel the best choice in NYC, especially for its unbeatable combination of location, safety, comfort, and cleanliness. Your kind words mean a lot to us, and we're delighted that you had such a wonderful experience. We look forward to welcoming you back on your next visit to the Big Apple!

10/10 – Uitstekend

Suren

Positief: Netheid, staat van de accommodatie en faciliteiten
sehr gute und grosse zimmer fürNY
6 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 21 apr 2024
Thank you for 5/5 rating, Suren. We are glad our room size and the location was suitable for your stay. We hope to welcome you back in the near future!

10/10 – Uitstekend

Madeline

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
4 nachten verbleven in december 2023
Reactie van Kimpton Hotel Theta op 21 apr 2024
Thank you for 5/5 rating, Madeline. We are glad our location was suitable for your stay. We hope to welcome you back in the near future!

8/10 – Goed

sohee, san jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 21 apr 2024
Thank you for 4/5 rating, Sohee. We hope you enjoyed your stay with us and hope to welcome you back in the near future!

2/10 – Ontzettend slecht

David

Zakenreiziger, Reisde met partner
Negatief: Personeel en service
I hardly ever write reviews, and mostly only give positive star ratings. But Theta had the WORST service ever! So I had to warn you. I booked a room for a short night between connecting flights from Seattle to NYC and then to Israel. I only wanted a shower a couple of hours sleep, but paid them the full $300. I was supposed to arrive at 12am, but my flight to NY got delayed so I updated the hotel that I’ll arrive around 3am. Eventually the delay was 7 hours so I landed in NYC only at 7am, when my next flight boarding is at 10am!! Obviously I notified the hotel that I can’t arrive due to the time limit. The hotel service person was rude and didn’t even try to understand my situation. he insisted it’s none refundable! I asked for the manager who also was quickly to say that I can’t get a refund or partial refund since when I notified about the delay they “registered” the room for me which made my order non-cancelable!! They didn’t even offer a free room at another date. This outrageous behavior is unacceptable and I informed my HR and travel agent of my Tech company to remove Theta from any future planned booking of my ~200 employees that frequently come to NYC. If this behavior is when people have a real unplanned difficult event, I only assume the service in the hotel is bad / rude across the board. Think carefully before booking there!!
1 nacht verbleven in april 2024
Reactie van Kimpton Hotel Theta op 21 apr 2024
Thank you for taking the time to write us about your recent experience. Hotel Management team investigated your inquiry and found that you requested for same day cancellation without penalty. According to our cancellation policy, our guests need to notify the hotel within 48 hours from check-in date. Also, you reserved your reservation with non-refundable option. If you need further assistance, please reach out to us directly.

10/10 – Uitstekend

Julia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super gelegen, zentral im Bereich des Broadways bzw. Time Square! Saubere Zimmer, modern eingerichtet, schönes Bad. Täglicher Zimmerservice. Was will man mehr?!
7 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 19 apr 2024
We are thankful for your thoughtful review, Julia. We are happy to know you enjoyed your stay with us. We hope to welcome you back in the future!

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great time in NYC. The Kimptom Hotel Theta was awesome. The beds were super comfy, the location is fantastic, close to so much, and the staff were great. We would definitely stay again.
3 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 19 apr 2024
We greatly appreciate your thoughtful review, Jennifer. Thank you for mentioning our awesome services and if you need any further assistance, please feel free to reach out!

8/10 – Goed

Esther

Positief: Personeel en service, staat van de accommodatie en faciliteiten
A nice place , clean and with good vibe . Like it !
2 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 19 apr 2024
We are glad to know you enjoyed your stay with us, Esther. Thank you for sharing your feedback about our services and we hope to see you in the near future again.

8/10 – Goed

Juan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property located in a great area.
3 nachten verbleven in februari 2024
Reactie van Kimpton Hotel Theta op 19 apr 2024
Thank you for 4/5 rating, Juan. We are happy to know you enjoyed your stay with us. We hope to welcome you back in the future!

10/10 – Uitstekend

HanJin, Mountain View

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location!
3 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 16 apr 2024
Thank you for taking the time to rate us 5/5, Hanjin. We are glad to know you enjoyed your stay with us and hope to welcome you back in the future!

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, convenient to everything
3 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 19 apr 2024
Thank you for 5/5 rating, James. We are happy to know you enjoyed your stay with us. We hope to welcome you back in the future!

6/10 – Redelijk

Jan

Reisde met familie
Positief: Netheid, personeel en service
This property averaged 4 stars in reviews and while it was nice and the rooms were spacious, the little things that earn 4 stars were missing. For instance, coffe was only a complimentary for a few hours then you had to pay for it, cups in the rooms were paper, and the concierge didn’t get you a cab. While these things are insignificant they add up to a 3.5 star hotel.
7 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 14 apr 2024
Thank you for taking the time to write us a review, Jan. We want to take this time to apologize for not meeting your expectations. Your feedback and suggestion will be used as a tool for the management to review. Thank you for staying with us

10/10 – Uitstekend

Theodore, Pittsburgh

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
An outstanding property with an even better staff
6 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 14 apr 2024
Thank you for taking the time to write us an awesome review, Theodore. We are glad to know our team members made your stay something special.

6/10 – Redelijk

Neil, Caversham

N
7 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 19 apr 2024
Thank you for 3/5 rating, Neil. We hope to welcome you back, so we can change 3/5 to 5/5!

10/10 – Uitstekend

Marie, Osny

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très bon hôtel bien situé à proximité de tout à pied (Time square). Calme compte tenu du bruit environnant de NY, les chambres ne sont pas situées sur un axe principal. Très bonne literie, chambre propre, personnel accueillant. Verre de vin offert à 17h, sympathique. Un très bon séjour dans cet hôtel à recommander sans hésiter
8 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 22 apr 2024
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay at our well-located hotel, close to everything, including Times Square. We're delighted that you found our rooms quiet despite the surrounding noise of NYC, and that you appreciated the comfortable bedding, cleanliness, and welcoming staff. It's wonderful to know that you enjoyed the complimentary glass of wine at 5 p.m. as well. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back soon for another fantastic stay!

10/10 – Uitstekend

David

2 nachten verbleven in januari 2024
Reactie van Kimpton Hotel Theta op 21 apr 2024
Thank you for 5/5 rating, David. We are glad our room size and the location was suitable for your stay. We hope to welcome you back in the near future!

10/10 – Uitstekend

Huizhirong

5 nachten verbleven in maart 2024
Reactie van Kimpton Hotel Theta op 30 apr 2024
Thank you for giving us 5/5 rating, Huizhirong. We are glad to know you enjoyed your stay with us and hope to welcome you back in the future!

10/10 – Uitstekend

Sumanth, Unionville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay friendly staff
2 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 9 apr 2024
Thank you for taking the time to write us a review, Sumanth. It was a pleasure having you as our guest and appreciate your feedback. We hope we get to welcome you back in the near future!

10/10 – Uitstekend

Sara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Kimpton Hotel Theta op 10 apr 2024
Thank you for the awesome 5/5 rating, Sara. We are pleased to know you enjoyed your stay with us and hope to welcome you back in the future!

10/10 – Uitstekend

angela Paula

6 nachten verbleven in maart 2024
Reactie van Kimpton Hotel Theta op 1 mei 2024
Thank you for your awesome rating of 5/5, Angela. We are glad to know you enjoyed your stay with us and hope we can greet you again in the future

4/10 – Matig

Yarah, Independence

Reisde met familie
Negatief: Personeel en service
I could t sleep well due to all the noise at night, it was very loud at all times. Also, the lady at the front desk that checked me in was very rude!
3 nachten verbleven in april 2024
Reactie van Kimpton Hotel Theta op 10 apr 2024
We are very disappointed to know you did not enjoy your stay with us, Yarah. We would love the chance to get more information to restore your faith in our services, so please reach out to us directly.

10/10 – Uitstekend

Ellen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were able to check in early since a room was available. The room had the city view I hoped for as well.
1 nacht verbleven in april 2024
Reactie van Hotel Theta op 10 apr 2024
Thank you for the awesome 5/5 rating, Ellen. We are glad to know early check in service was available for you. We are happy to know you enjoyed your stay with us and hope to welcome you back in the future!

10/10 – Uitstekend

Frances

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved out r stay at the Kimpton Theta. The only thing I wish I wish I would have done was asked for a farthest room from the fire station. I’m a light sleeper and I’ve woken up several times each night because of their siren noise.
Reactie van Kimpton hotel theya op 7 apr 2024
Thank you for the awesome and thoughtful review, Frances. While you enjoyed your stay with us, we apologize for noise interruption at night. We hope to welcome you back in the near future.

10/10 – Uitstekend

Vadym

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Thank you. It's was wonderful.
6 nachten verbleven in maart 2024
Reactie van Kimpton Hotel Theta op 7 apr 2024
Thank you for taking the time to give us 5/5 rating, Vadym. We are glad you enjoyed your stay with us and hope to welcome you back in the near future.

8/10 – Goed

sammie

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
We had a great stay. The staff was so helpful and kind! The only down side was no dining. I was told they are working on it!
4 nachten verbleven in maart 2024
Reactie van Joe op 25 apr 2024
We're delighted you had a great stay and found our staff helpful and kind! We appreciate your feedback regarding dining and rest assured, we're actively working on it. Looking forward to welcoming you back soon!

10/10 – Uitstekend

Raymond

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great central location. Staff and hotel great.
3 nachten verbleven in maart 2024
Reactie van Kimpton Hotel Theta op 7 apr 2024
Thank you for the awesome review, Raymond! We are happy to know you enjoyed your stay with us and hope to welcome you back in the near future.

10/10 – Uitstekend

Bruce, Glenview

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Other than the TV freezing up from time to time, everything else was excellent. How, watching TV was not my priority so I was otherwise extremely satisfied. It’s just that before bed when I watched the news the TV hesitating quite often was distracting. Highly recommend for cleanliness, convenience and services.
3 nachten verbleven in maart 2024
Reactie van Kimpton Hotel Theta op 3 apr 2024
Thank you for taking the time to write us a thorough review, Bruce. While you enjoyed most about hotel services, we are so sorry for the TV issue. Our team will address the issue to ensure it doesn’t happen again. It was a pleasure having you as our guest and hope to welcome you back in the near future!

10/10 – Uitstekend

Jeriel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A definite must stay if you’re looking for a charming boutique hotel in Manhattan within walking distance to just about everything with the subway and bus station nearby. The hotel even offered a car service to the airport which we had to pay for but I found a nice touch so we didn’t have the headache of having to call an Uber. It was a nice luxury vehicle too. The staff is very friendly, accommodating and professional from the daily room service staff, maintenance crew, front desk personnel, doorman, to management; everyone was courteous and made us feel welcomed every day of our stay with a friendly hello and good bye as we entered and exited the property. I can’t wait until their rooftop lounge is opened in May. I will be back just to enjoy that. It’s perfectly located near time square, broadway…..everything is close, that is one of the best parts about Kimpton Hotel Theta. My family accompanied me and it also turned out to be a great family hotel. I only gave the surroundings around the hotel four stars because of the occasional NYC squalor and disheartening increase in homelessness and vagrants. However, once you step into the hotel, you are transported into a totally different experience. Also, the television same to lag. I’m not sure it was the internet or because they were doing work to improve the experience. Just look out for that. There was complimentary tea and coffee from 7 to 9 with various continental breakfast options for purchase which was a nice touch.
5 nachten verbleven in maart 2024
Reactie van Kimpton Hotel Theta op 31 mrt 2024
What a thoughtful and amazing review, Jeriel. Thank you so much for taking the time to write about our services and how you enjoyed your stay with us. We would love to welcome you back, so please reach out to us directly.

10/10 – Uitstekend

Mary

Positief: Netheid
2 nachten verbleven in maart 2024
Reactie van Kimpton Hotel Theta op 31 mrt 2024
Thank you for 5/5 rating, Mary! We are glad you enjoyed your stay with us and hope to welcome you back in the near future!

8/10 – Goed

marjie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lots of staff very helpful if you ask questions.
4 nachten verbleven in maart 2024
Reactie van Kimpton Hotel Theta op 31 mrt 2024
Thank you for the 4/5 rating, Marjie. We are glad you enjoyed your interaction with our team members. We hope we get the chance to welcome you back and increase the rating to 5/5

10/10 – Uitstekend

Dana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was very clean and rooms were big for NYC. Everyone on staff was great!
4 nachten verbleven in maart 2024
Reactie van Kimpton Hotel Theta op 31 mrt 2024
Thank you so much for 5 out of 5 rating, Dana. We are glad you enjoyed your stay with us and hope our team members can welcome you back in the future!

10/10 – Uitstekend

Kathleen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We thoroughly enjoyed our stay at Kimpton Hotel Theta. The staff was amazing and made us feel very welcome; they went above and beyond to make sure our mother/daughter trip was perfect. My rollator didn’t make it on our flight, so the airline sent a brand new one to the hotel, and hotel staff took great care in making sure I received it. I ended up donating it to the hotel in the event a future guest would need it. The room was very spacious and clean, and the remodel of our room was very nice. The restaurant wasn’t quite ready, so the hotel directed us to Carnegie Diner for breakfast, which was wonderful…we ate there every morning during our visit. We loved how close the hotel was to the theatre district, restaurants and shopping. We spent one of our days in SoHo and the cab picked us up in front of the hotel. I would definitely stay here again and look forward to my next visit to NYC.
3 nachten verbleven in februari 2024
Reactie van Kimpton Hotel Theta op 28 mrt 2024
Thank you for taking the time to write us a thoughtful review, Kathleen. We are happy to know our team took great care of you and your daughter. We appreciate 5/5 rating and look forward to welcoming you back.

6/10 – Redelijk

Feras

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Kimpton Hotel Theta op 28 mrt 2024
Thank you for taking the time to rate us, Feras. We appreciate your stay with us and hope we can welcome you back in the future

10/10 – Uitstekend

Eleanor

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Steps away from the theater and restaurants. Parking was right next-door. Staff was courteous and efficient only downside. It’s a little noisy if you’re facing the street, I alway travel with earplugs so no problem
1 nacht verbleven in maart 2024
Reactie van Kimpton Hotel Theta op 26 mrt 2024
What a fantastic review and thank you for recognizing our services, Eleanor. We are so happy to know you enjoyed your stay with us and hope to welcome you back in the future.