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Beoordelingen van Empire Hotel

4 out of 5
Empire Hotel
44 W 63rd St, New York, NY

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 1211 van 3293 beoordelingen" "
Gastenscore: 8 - Goed. 888 van 3293 beoordelingen" "
Gastenscore: 6 - Redelijk. 538 van 3293 beoordelingen" "
Gastenscore: 4 - Matig. 350 van 3293 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 306 van 3293 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

7,0/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Lian

7 nachten verbleven in maart 2024
Reactie van Empire Management op 25 mrt 2024
We appreciate your feedback and value you as our guest at The Empire Hotel!

4/10 – Matig

Marilia

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room smelled wet, paperwall peeling, tiny rooms, window curtains didn’t open.
3 nachten verbleven in juli 2023
Reactie van The Empire Hotel op 18 jul 2023
Thank you for your review Marilla. We apologize for any inconvenience and can assure you this is an isolated incident. We are looking into your review.

4/10 – Matig

Marilia

Negatief: Netheid, staat van de accommodatie en faciliteiten
Location is great. But rooms are in bad state. Rusty door hinges, flaky paint, wet smell in room.
1 nacht verbleven in juli 2023
Reactie van The Empire Hotel op 13 jul 2023
Thank you for your note Marilia. I can assure you this is an isolated incident and we apologize for any inconvenience. We look forward to another opportunity to have you as a guest.

8/10 – Goed

N

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Prima ligging. Vriendelijk personeel.
6 nachten verbleven in april 2023
Reactie van AA op 6 mei 2023
Thank you for your feedback and recent stay.

8/10 – Goed

Christiaan Jivko

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Mooie foyer op een goede locatie. De staat van de kamers is wel minder. Mag vernieuwd worden en de airco kan niet uit, dus blijft constant herrie maken
6 nachten verbleven in september 2022
Reactie van Tom T op 2 okt 2022
Bedankt voor uw feedback, onze excuses voor uw ervaring met ons. Ik ging door en gaf uw zorgen door.

6/10 – Redelijk

Wendeline

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
Wij hadden dit hotel speciaal geboekt vanwege het buitenzwembad op het dak en de zonnige lig bedden (en daarom wat meer uitgegeven voor een hotel). Het was een grote flop. Het zwembad was klein en was helemaal in glas ingebouwd. Bloedheet en vochtig. Totaal niet aantrekkelijk om op een ligbed te liggen of te zwemmen en geheel anders dan op de foto. Grote teleurstelling zoveel extra uit te hebben gegeven voor niks. Dus, boek dit hotel niet voor het zwembad!
6 nachten verbleven in juli 2022
Reactie van Tom T op 20 aug 2022
Ik dank u voor het nemen van een moment van uw tijd om ons uw feedback te geven. Het spijt me te horen dat u niet helemaal tevreden was met sommige aspecten van uw verblijf. Uw opmerkingen over uw recente verblijf zijn zeker met ons team besproken.

6/10 – Redelijk

William

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Het gebouw was wel mooi maar wat verouderd enkele punten zijn douchekop hing los toilet spoelde niet goed door. Maar wel zeer vriendelijk en goed gelegen.
6 nachten verbleven in augustus 2022
Reactie van The Empire Hotel op 8 aug 2022
Glad to hear you found our staff friendly. I do apologize for the toilet issue.

8/10 – Goed

Ruben Jacques Martin

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Perfecte ligging, dichtbij een metrostation. Netjes en aardig personeel. De rooftopbar is bovendien ook een aanrader, lekkere drankjes met een geweldig uitzicht.
14 nachten verbleven in juli 2022
Reactie van Empire Hotel op 1 aug 2022
We're glad you enjoyed your stay particularly with the rooftop and we hope to welcome you back in the near future!

2/10 – Ontzettend slecht

bruno, new orleans

Reisde met een groep
Terrible hotel
2 nachten verbleven in mei 2024

8/10 – Goed

Kathy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The view from our room was a roof not like the time we stayed before a little disappointing
2 nachten verbleven in april 2024

8/10 – Goed

Antonio

Zakenreiziger
Positief: Personeel en service
Dated hotel. Across the street from Lincoln Center a plus. A little noisy. Pool not open but advertised.
1 nacht verbleven in mei 2024

8/10 – Goed

Cassandra

Reisde met partner
Positief: Netheid, personeel en service
Fancy lobby, nice staff, rooms bigger than expected for nyc but rooms could be better / more updated / have nicer amenities
3 nachten verbleven in mei 2024
Reactie van The Empire Hotel op 6 mei 2024
Hello Cassandra, thank you for your review. Your feedback is gratefully received. We love that you enjoyed our attentive staff and our spacious rooms. Please note, we are undergoing many renovations to uplift our aesthetic and modernize our hotel. We can't wait to welcome you back to the Empire Hotel.

8/10 – Goed

Scott, Katy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would be great if the check-in and check-out process was faster and more efficient/modern. Anytime I have to go to the front desk I know I am going to have to wait because all attendants will be busy
1 nacht verbleven in mei 2024
Reactie van The Empire Hotel op 6 mei 2024
Thank you Scott for your review. We do value your feedback as it helps us strive for improvement in these specific areas. We are delighted to have you as our valued guest.

6/10 – Redelijk

Mary, Hamden

Reisde met familie
Negatief: Voorzieningen
The location is great. The rooms are quite dated and the bathroom was difficult (toilet too close to the bathroom door, dysfunctional sink with faucet way too close to sink basin). Despite these issues, it was a quiet room and the hotel felt safe.
2 nachten verbleven in mei 2024
Reactie van Empire Management op 6 mei 2024
We do apologize for any inconvenience regarding the room. We are addressing and can assure you this is certainly not an accurate representation of the level of service we strive to provide. Our goal is to provide a great stay and exceptional service. We look forward to another opportunity to have you as a guest.

4/10 – Matig

Holly

Negatief: Staat van de accommodatie en faciliteiten
Great location. The room was terrible. Freezing cold. A window that looked out onto an internal air conditioner and pipes that was very loud at night, so I had to get ear phones to sleep. The price was better than some of the other hotels I was looking at, but in the end, it was not worth it.
2 nachten verbleven in mei 2024

8/10 – Goed

Alicja

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
The hotel's glory days are already behind it. Many places need to be refreshed. In the rooms you can find remnants of previous guests (e.g. masks). Generally, a nice hotel and a great location. Unfortunately, it was very noisy from the street and from the air conditioning on the roof. No ventilation in the bathroom, and poor ability to regulate the air conditioning.
8 nachten verbleven in april 2024

6/10 – Redelijk

Heather

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are very small and the hotel is kind of far from subway. It’s 5 min to Central Park and Columbus circle
2 nachten verbleven in april 2024
Reactie van Empire Management op 6 mei 2024
We do apologize for any inconvenience regarding the room. We are addressing and can assure you this is certainly not an accurate representation of the level of service we strive to provide. Our goal is to provide a great stay and exceptional service. We look forward to another opportunity to have you as a guest.

8/10 – Goed

Philippe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Empire Management op 6 mei 2024
It's always a pleasure receiving feedback from our guests and an even greater delight when they've had a great time! On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

8/10 – Goed

Melissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Empire Management op 6 mei 2024
It's always a pleasure receiving feedback from our guests and an even greater delight when they've had a great time! On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

10/10 – Uitstekend

Owen

Great
1 nacht verbleven in mei 2024
Reactie van Empire Management op 6 mei 2024
It's always a pleasure receiving feedback from our guests and an even greater delight when they've had a great time! On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

10/10 – Uitstekend

Louise, Kingston

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
1 nacht verbleven in april 2024
Reactie van Empire Management op 4 mei 2024
Thank you for your feedback! We're happy you enjoyed your stay and we are eager to continue welcoming you back.

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, comfy room, helpful staff.
4 nachten verbleven in april 2024
Reactie van Empire Management op 4 mei 2024
Thank you for sharing your recent experience with us. We're glad you found the location and hospitable services to your liking. We're happy you enjoyed your stay so thoroughly and we are eager to continue welcoming you back.

10/10 – Uitstekend

Ljubisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
next to Duomo and La Scala… unbeatable location!
1 nacht verbleven in april 2024
Reactie van Empire Management op 5 mei 2024
Thank you for sharing your recent experience with us.

8/10 – Goed

Marian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lobby could use a remodel, but perfect location for Central Park.
4 nachten verbleven in april 2024
Reactie van Empire Management op 5 mei 2024
Thank you for sharing your recent experience with us.

8/10 – Goed

Karen

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Staff was very friendly and helpful. Hotel is a bit dated. No safe or mini bar in the rooms. Great location, right across Lincoln Center and near the Metro.
4 nachten verbleven in april 2024
Reactie van Empire Management op 6 mei 2024
It's always a delight receiving feedback from our guests and an even greater pleasure to know they've had a great time. Thank you for your kind comments about our team members. On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

10/10 – Uitstekend

Patrice

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location as we were in the NYC for the NY RR women’s half marathon at Central Park. Walkable to so many restaurants and shopping. Staff were helpful and friendly.
1 nacht verbleven in april 2024

8/10 – Goed

Shuhui

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room is little small.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was great- near transportation and restaurants, and our room was very nice/ clean. We enjoyed sunny afternoons at the rooftop restaurant, which had outdoor seating and happy hour from 2:00- 6:00. Mostly, we were very grateful for Pasquale, who helped us with our reservation when our flights were delayed and our stay was extended. Because of his exceptional service, our stay was perfect.
3 nachten verbleven in april 2024
Reactie van Empire Management op 4 mei 2024
Thank you so much for your feedback! We're glad you found the location and hospitable services to your liking. We're happy you enjoyed your stay so thoroughly and we are eager to continue welcoming you back.

6/10 – Redelijk

Michael

Really disappointing state of the property. It was just very dated, the Ac didn’t work then it was so loud that you couldn’t sleep. The rooms were tiny and you could hear people in the other rooms overall disappointing experience for the price.
4 nachten verbleven in april 2024

4/10 – Matig

Marian

Reisde met huisdieren, Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Valet took forever, park in front said no dogs allowed, shower was broken had to be fixed, ac would not turn off
2 nachten verbleven in april 2024
Reactie van Empire Management op 6 mei 2024
I regret to learn of the many number of lapses and inconvenience you encountered during your stay. Please contact the property directly so we are able to redefine your experience in the near future.

10/10 – Uitstekend

michael

Reisde met een groep
Positief: Voorzieningen
Problem with air conditioning
1 nacht verbleven in april 2024
Reactie van Empire Management op 5 mei 2024
Thank you for the feedback. We're sorry your stay was less than perfect but we look forward to welcoming you again to redefine your experience!

8/10 – Goed

barbara, federal way

Great stay for 9 days.
9 nachten verbleven in april 2024
Reactie van Empire Management op 4 mei 2024
Thank you for your feedback! We're happy you enjoyed your stay and we are eager to continue welcoming you back.

10/10 – Uitstekend

MARIA LUIZA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For sure I’ll be stay at the Empire Hotel again
1 nacht verbleven in april 2024
Reactie van Empire Management op 4 mei 2024
Thank you for sharing your recent experience with us. We're glad you found the location and hospitable services to your liking. We're happy you enjoyed your stay so thoroughly and we are eager to continue welcoming you back.

10/10 – Uitstekend

Ricardo

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was very beautiful and had a nice atmosphere to it. Most attractions and restaurants were well within walking distance.
3 nachten verbleven in april 2024
Reactie van The Empire Hotel op 2 mei 2024
Thank you Ricardo for your great review! We love that you enjoyed our convenient location and the aesthetics oh our property. We look forward to having you stay with us again!

10/10 – Uitstekend

Juan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place was amazing. Spent the night and I loved it. Nicely air condition great staff and very helpful. I will definitely go back.
1 nacht verbleven in april 2024
Reactie van Empire Management op 4 mei 2024
Thank you for sharing your recent experience with us. We're happy you enjoyed your stay so thoroughly and we are eager to continue welcoming you back.

4/10 – Matig

Jonathan Tyler

Positief: Netheid, voorzieningen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The Shower and Bathroom was truly dysfunctional and it was extremely difficult to get anything to work properly. A Staff Member walked into my room in the early morning with a key even with a do not disturb sign on the door
2 nachten verbleven in april 2024
Reactie van Empire Management op 5 mei 2024
Thank you for the feedback. We're sorry to know your stay was less than perfect. To ensure our team conducts themselves in a manner that reflects the high regard we have for our guests your comments have been addressed relevantly. We hope we can welcome you back and exceed your expectations.

2/10 – Ontzettend slecht

Jedediah

Positief: Personeel en service
Negatief: Netheid
Very noisy room. Constant loud machine in air shaft outside window. Hard to sleep. Bring earplugs.
1 nacht verbleven in mei 2024
Reactie van Empire Management op 6 mei 2024
Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. Allow me to profess my apologies for the inconvenience you experienced. This is most certainly not the impression we want our guests to leave with. I'd like to ask for the opportunity to welcome you back and redefine your experience. Please contact the property directly and We'd be delighted to ensure your next stay exceeds your expectations.

6/10 – Redelijk

Susan

Reisde met partner
Positief: Netheid, personeel en service
Stayed at the Empire Hotel for one night because of the location and great rate. The lobby was nice and the staff was friendly, but the room was not great. Our room was at the end of a very dark hallway, so dark that you could barely see the key slot on the door. The room itself was fine and somewhat spacious by city standards, but the blinds wouldn’t open on either of the two windows, so we couldn’t get any light in the room. Also, the AC did not work well. It turned on but it was not very effective and the room was warm. However, everything was clean and the bed was pretty comfortable. They also gave out complimentary bottled water at the front desk and the location was great. Overall, for one night it was fine, but if we had been staying longer I would’ve asked to switch rooms.
1 nacht verbleven in april 2024
Reactie van Empire Management op 6 mei 2024
Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. Allow me to profess my apologies for the inconvenience you experienced. This is most certainly not the impression we want our guests to leave with. I'd like to ask for the opportunity to welcome you back and redefine your experience. Please contact the property directly and We'd be delighted to ensure your next stay exceeds your expectations.

10/10 – Uitstekend

Lauren

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Empire Management op 4 mei 2024
Thank you for your feedback! We're happy you enjoyed your stay and we are eager to continue welcoming you back.

10/10 – Uitstekend

Lauren

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was my 4th time staying at Empire. We love this hotel and location so much. The staff is super helpful and friendly. Hotel is clean and comfortable. We will absolutely be staying there again in the future.
3 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Mitchell

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This property is in a great location and seems to be relatively affordable BUT... My wife and I stayed with them for a Saturday and Sunday night over this past weekend. The weather was cool on Saturday, but we noticed our room was pretty warm that night. After realizing the next morning that our AC unit was out of order, we notified the front desk. They sent a technician up to work on it at some point that day while we were out. We were told it was fixed and good to go. That night when we returned it was still broken. I notified the front desk of the issue again and was told they were going through a 'shift change' but would send someone up ASAP. A technician arrived at our room to check on the unit a little after 11:00 PM. After working on it for about half an hour, he determined that it was out of order and there was nothing they'd be able to do to fix it that evening. The hotel was unable to move us to another room and the room we stayed in that night reached over 80 degrees. I readdressed this with the front desk the next morning. I was surprised by two things: 1) Between the technician who had worked on our room and the different staff members who I had discussed the issue with the day before- there was absolutely no documentation that we had been having this issue. It was like they were hearing it for the first time. 2) The staff absolutely did not care that we had this problem. I would absolutely avoid staying here.
2 nachten verbleven in april 2024
Reactie van Empire Management op 4 mei 2024
We're sorry to hear about the challenges you experienced during your stay. I have shared your comments with the relevant teams for their review. Please accept our apologies once more and we hope that on your next stay you can experience a comfortable stay.

4/10 – Matig

Max

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hotel is dated and our room was run down and dirty. We had a problem with our room which was not adequately addressed.
2 nachten verbleven in april 2024
Reactie van Empire Management op 4 mei 2024
We're sorry to hear your stay was not to your liking particularly with your room. I have shared your comments with the relevant team for their review. Please accept our apologies once more and we hope that on your next stay you can experience a comfortable stay.

10/10 – Uitstekend

Selcuk

Positief: Staat van de accommodatie en faciliteiten
Impeccable
1 nacht verbleven in april 2024
Reactie van The Empire Hotel op 2 mei 2024
Thank you Selcuk for your wonderful review! We have shared your kind words with our team. Please visit us again soon!

8/10 – Goed

Krystin

Reisde met een groep, Reisde met partner
Positief: Netheid
Negatief: Voorzieningen
Our hallway in front of room was so dark we couldn’t even unlock the door without shining a light to help insert keycard. They had hallway lights in the hallway but of course our room was a corner room with no light. Also rooms were spacious but very warm. It was a beautiful day out and it felt better outside than inside if that tells you how warm that room was. I like the theme for the hotel but bathrooms were so dark due to lighting that it made it hard to get ready.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Matthew

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
2 nachten verbleven in april 2024
Reactie van The Empire Hotel op 2 mei 2024
Thank you Mathew for your great review! we love having you as our valued guest!

8/10 – Goed

frank

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooftop is a must drinks a bit pricy but the view. Would go back
2 nachten verbleven in april 2024
Reactie van Empire Management op 5 mei 2024
Thank you for the feedback, we look forward to welcoming you again!

8/10 – Goed

Kyle

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Amazing stay, the location was perfect! The room was great. The only issue was the water pressure in the shower and the sink in the bathroom. They both were very little to none. The shower grout was cracked and busted, the ceiling looked like there was past water damage and a quick fix was done. Other than that it was fine
2 nachten verbleven in april 2024
Reactie van Empire Management op 5 mei 2024
Thank you for the feedback. We're sorry your stay was less than perfect but we look forward to welcoming you again to redefine your experience!

8/10 – Goed

Lewis

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good value and super convenient to culture, transportation. My one "complaint" is the window covering could not be raised without a jury-rigged arrangement using thread - the chain which should raise it was not connected. Staff were very friendly and helpful. Bonus is the gelato shop next door open for late night treats.
2 nachten verbleven in april 2024
Reactie van Empire Management op 5 mei 2024
Thank you for sharing your recent experience with us. We're glad you found the location and hospitable services to your liking. We're sorry your stay was less than perfect but hopefully you will stay with us again.

2/10 – Ontzettend slecht

Brian J

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Empire Management op 5 mei 2024
Thank you for the feedback. We're sorry your stay was less than perfect, we hope to have you back to redefine your experience.

6/10 – Redelijk

Kate

The room was quite stuffy. When the curtain was closed at night to block out the light it would cover the HVAC unit and no air would circulate.
2 nachten verbleven in april 2024
Reactie van MJ op 5 mei 2024
We apologize for any inconvenience you may have faced. The feedback provided to us will allow us to work on these issues diligently. Please, allow us another opportunity to welcome you back in the near future to make this right by you. Thank you for choosing The Empire Hotel NYC!