Exterieur

Beoordelingen van Home2 Suites by Hilton NY Long Island City/Manhattan View

3 out of 5

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 700 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 214 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 45 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 32 van 1001 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Michelle, Boyd

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
4 nachten verbleven in april 2024

10/10 – Uitstekend

Mourad

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hôtel top rien à dire Pour le petit déjeuner y aller tôt car à partir de 8h il y a beaucoup de monde Pour notre départ on a voulu laisser nos valises à l hôtel pour profité des dernières heures de vacances et c’était payant 10$ par bagages c’était le seul hic dommage sinon tout était bien
5 nachten verbleven in april 2024

10/10 – Uitstekend

Erhan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is very close to metro station. It takes 10 minutes to reach 5th ave or time squire. Beside that breakfast is very good and enough. Staff was helpful and room was clean and got housekeeping almost every day. You can stay with your family without worrying
7 nachten verbleven in maart 2024

10/10 – Uitstekend

Gozde

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It is clean property and the room had kitchen, desk and couch! It was great and convenient.
1 nacht verbleven in april 2024

8/10 – Goed

NATALIE

Positief: Netheid
1 nacht verbleven in april 2024

10/10 – Uitstekend

veronique

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hôtel bien placé au calme proche d une station de métro qui vous emmène très vite au niveau detime square. Quartier sûr nous ne nous sommes jamais sentis en insécurité. Chambre propre et personnel tres professionnel. Par contre salle de petit-déjeuner très petite donc il faut soit se lever tôt soit attendre qu une place se libère. Je recommande sans problème.
7 nachten verbleven in maart 2024

10/10 – Uitstekend

Guadalupe

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Safe area, helpful and friendly staff. Close to the train into the city
1 nacht verbleven in april 2024
Reactie van Jessica - Director of Operations op 10 apr 2024
I wanted to say thanks for your recent stay here at Home2! I’m thrilled you enjoyed our suites and staff and can’t wait to welcome you back again soon!

10/10 – Uitstekend

alessandro

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ottima struttura, camere grandi e metro vicinissima. Personale preparato e ottima pulizia degli ambienti. In 15 min di metro siete a Time Square
7 nachten verbleven in maart 2024
Reactie van Jessica - Director of Operations op 10 apr 2024
I appreciate your positive feedback about our hotel. We take pride in catering to our guests’ needs the best way we can!

10/10 – Uitstekend

Desiree

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is my go to hotel when I visit the city. Very clean and very friendly staff.
1 nacht verbleven in april 2024
Reactie van Jessica - Director of Operations op 10 apr 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. I hope your next stay is just around the corner! Call us if there is anything we can help you with.

8/10 – Goed

mara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Jessica - Director of Operations op 10 apr 2024
I wanted to say thanks for your recent stay here at Home2! I hope you felt at home and can’t wait to welcome you back again soon!

10/10 – Uitstekend

Tamara

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Excelente relación calidad-precio, zona tranquil
7 nachten verbleven in maart 2024
Reactie van Jessica - Director of Operations op 3 apr 2024
Thank you for your review and choosing our hotel. I’m happy you enjoyed your stay and look forward to welcoming you back again soon!

10/10 – Uitstekend

Julio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Jessica - Director of Operations op 10 apr 2024
Thank you for choosing Home2. I really appreciate you giving us a perfect rating and look forward to seeing you again soon!

8/10 – Goed

Jillian

3 nachten verbleven in maart 2024

10/10 – Uitstekend

Susanna

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Jessica - Director of Operations op 3 apr 2024
Thank you for choosing Home2. I really appreciate you giving us a perfect rating and look forward to seeing you again soon!

2/10 – Ontzettend slecht

Camila, North Fort Myers

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It seems that we were at the last room available at the hotel. As soon as we got to our room we realized the fridge was not working and we needed to cool some drinks and fruits. He immediately called the receptionist about 7:30pm and a guy who said his name is Chris (tall, skinny) told him he would take care of it. Next day nothing was done and we arrived about 8 pm at the hotel again and I went to talk to him again about the dredge and addressed the very strong noise inside the room 218 during the entire night and morning. He simply looked at me and told me he couldn’t do anything because the manager had bought new dredges and they were waiting for them to arrive. WHAT???? So if you know the dredge is not working you block the room and don’t sell it until the new fridge arrives. I insisted with him about the problem and asked him what he would do about the noise. He was really unprofessional and had a very bad attitude saying that if I would like to complain about him I could look for the manager next day. He didn’t care at all about my situation. Another inconvenient was to try to use the dryer machine at the laundry and there was a line of people waiting to use only one machine because the other one was out of order. As a person who has managed 5 stars hotels for over 20 years I honest think this hotel is much under the standards of the Hilton chain.
2 nachten verbleven in maart 2024
Reactie van Jessica - Director of Operations op 10 apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and very sorry you were unhappy. I will take your comments under careful consideration as we continuously work hard to improve our guest experience. I hope you will consider staying with us in the future.

10/10 – Uitstekend

MASAKI

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast is great
4 nachten verbleven in maart 2024
Reactie van Jessica - Director of Operations op 3 apr 2024
Thank you for your review and choosing our hotel. I’m happy you enjoyed your stay and look forward to welcoming you back again soon!

8/10 – Goed

Deborah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking is interesting. There are about 10 spaces available, so your car can end up on the ramp waiting for a space to open. Keys need to be left at the front desk. Room was as expected. Comfortable bed, not so comfortable sofa. Good value if you prefer to have an actual bedroom.
2 nachten verbleven in maart 2024
Reactie van Jessica - Director of Operations op 10 apr 2024
I wanted to say thanks for your recent stay here at Home2! I hope you felt at home and can’t wait to welcome you back again soon!

10/10 – Uitstekend

Pilar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente servicio, precio y ubicación
4 nachten verbleven in maart 2024
Reactie van Jessica - Director of Operations op 10 apr 2024
Thank you for choosing Home2. I really appreciate you giving us a perfect rating and look forward to seeing you again soon!

8/10 – Goed

Gail

Only thing is I didn’t have a comforter, it look like a a mattress sham it was so thin I was freezer & my husband ask for a blanket & they said it’s no more!
1 nacht verbleven in maart 2024
Reactie van Jessica - Director of Operations op 10 apr 2024
Thank you for taking the time to review your stay with us. Every suite has a bed made with a fitted sheet, flat sheet, blanket, coverlet and pillows. Located in the cabinet under the television is an extra set of pillow, sheets and blanket for the sofa bed. I hope this information was most helpful.

10/10 – Uitstekend

Luis

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My family and I enjoyed our stay here immensely! Very clean, very accessible, and super helpful staff. I would recommend if your looking for a nice place to stay close to manhattan
4 nachten verbleven in maart 2024
Reactie van Jessica - Director of Operations op 10 apr 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon!

2/10 – Ontzettend slecht

Adam

15 nachten verbleven in maart 2024

6/10 – Redelijk

Chanaya Johnson

1 nacht verbleven in maart 2024
Reactie van Jessica - Director of Operations op 10 apr 2024
I wanted to say thanks for your recent stay here at Home2! I hope you felt at home and can’t wait to welcome you back again soon!

8/10 – Goed

Ian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Donna J - Director of Operations op 23 mrt 2024
Thank you for your recent stay with us, and for taking the time to give a review. We hope you found our hidden gem in LIC comfortable, and we look forward to seeing you again. Have a great weekend.

10/10 – Uitstekend

Willie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 subway stations nearby, 1 stop into Manhattan. Lots of good restaurants within 3 blocks. View the Manhattan skyline from the rooms.
7 nachten verbleven in maart 2024
Reactie van Donna J - Director of Operations op 16 mrt 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

8/10 – Goed

Nira, New York

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a lovely place to stay if you’d like to go to the museum of moving image or nearby attractions. It’s safe and clean. The staff were amazing Breakfast was great, lots of options Room was large and great for my family Things that I did not like: - Limited on site parking. I was lucky on Friday night and got street parking in front of the hotel (as the on site parking was full). I needed to pick up someone from the airport and when I got back there was no parking. The staff recommended icon parking which is a block away and a safe walk. If I did not have 2 young children and if it wasn’t raining and windy and cold, the lack of onsite parking would have bothered me less. There was no bell boy/person to meet you to help with bags. There was no stove in the suite but they did send up a burner top with pots. It was disgusting; greasy and stick- the burner and pots. I stubbed them clean with much elbow grease.
2 nachten verbleven in maart 2024
Reactie van Donna J - Director of Operations op 23 mrt 2024
Thank you for your recent stay with us, and your positive comments. At Home2 we are a Limited service property, and we don't have bellman, like full service hotels do. We do have luggage carts available in the foyer for our guests to use. We have many guest's that come in without cars, and we do offer a limited number of spots. The area does have quite a few parking lots, and street parking is sometimes easier in evenings, and weekends. With the subway being close, a lot of local people park in area, and take subway. Our Brand does not offer stoves. Microwave oven is inside every room, and the cook tops are available upon request. We apologize that the cooktop set was not up to standards. We would have replaced it with a new one upon request. Thank you for bringing it to our attention. Glad to hear your family had a great stay , and hope you have a great wekend.

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Donna J - Director of Operations op 16 mrt 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

10/10 – Uitstekend

Kendelyn

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean convenient and quiet
1 nacht verbleven in maart 2024
Reactie van Donna J - Director of Operations op 16 mrt 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

8/10 – Goed

CLAUDIA

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
The Subway is one block away, in 15 minutes you are in Manhattan. Very clean, and breakfast good enough to start the day.
3 nachten verbleven in maart 2024
Reactie van Donna J - Director of Operations op 23 mrt 2024
Thank you for your recent stay, and the review. We hope to see you again, if you travel to the LIC area. Have a great weekend.

8/10 – Goed

Geralda

Positief: Netheid, personeel en service en voorzieningen
Property is clean except my toilet every time I flushed would run & there was an odor coming from the dishwasher in my 1st room
1 nacht verbleven in maart 2024
Reactie van Donna J - Director of Operations op 23 mrt 2024
Thank you, we will look into the complaints for your room. Thanks again for your recent stay with us, and for taking the time to give a review. We hope you found our hidden gem in LIC comfortable, and we look forward to seeing you again. Have a great weekend.

10/10 – Uitstekend

Ronald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Donna J - Director of Operations op 16 mrt 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
we liked the large room with sitting area and kitchen facilities, even though we really did not use the kitchen this time.
2 nachten verbleven in maart 2024
Reactie van Donna J - Director of Operations op 16 mrt 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

8/10 – Goed

Diana

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We booked a studio with Manhattan view. Well, the view was from 5th floor, and you could see part of the city. Not at all like i was expecting. The pillows are super soft, and the Queen bed is more like a full size. Breakfast was included and they have acceptable coffe, waffle machines but frozen fruits and fresh apples. The front desk people are polite. We foun parking on the street in front of the hotel at 6 pm on a Friday.
1 nacht verbleven in maart 2024
Reactie van Donna J - Director of Operations op 23 mrt 2024
Thank you for your recent stay with us, and for taking the time to give a review. We hope you found our hidden gem in LIC comfortable, and we look forward to seeing you again. Have a great weekend.

10/10 – Uitstekend

Jeff

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is very new and room has various furniture. In a convenient location to go to manhattan. Plenty restersnt nearby
2 nachten verbleven in februari 2024
Reactie van Donna J - Director of Operations op 16 mrt 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

10/10 – Uitstekend

Dina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms were clean and my suite was huge
3 nachten verbleven in februari 2024
Reactie van Donna J - Director of Operations op 16 mrt 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

10/10 – Uitstekend

Linda

extremely friendly, professional and competent staff
2 nachten verbleven in februari 2024
Reactie van Donna J - Director of Operations op 16 mrt 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

10/10 – Uitstekend

DODIE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
..
10 nachten verbleven in februari 2024
Reactie van Donna J - Director of Operations op 16 mrt 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

10/10 – Uitstekend

Aijah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Donna J - Director of Operations op 16 mrt 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

8/10 – Goed

Lisa, Bridgetown

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The only reason the hotel did not get the 5 stars in all areas is because of the breakfast offerings…needs to be a bit more versatile…if was the same thing everyday for 7 days..should have been switched up, but everything else was great
7 nachten verbleven in februari 2024
Reactie van Donna J - Director of Operations op 16 mrt 2024
Thank you for your recent stay and your review. We must offer the same basics daily as part of our Free Breakfast program. We do rotate the available sandwiches, and egg bowls daily. With all that we offer there is over 400 combinations you could create. The Home2 Brand has updates to the Brand approved breakfast items periodically, so maybe if you stay again, or at another location you might find other choices. Thank you for your comments. Have a great weekend.

10/10 – Uitstekend

Nicole

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, comfortable beds. Great stay!! Can’t wait to stay again, I really liked the full size kitchen as well!
1 nacht verbleven in februari 2024
Reactie van Donna J - Director of Operations op 16 mrt 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

10/10 – Uitstekend

Roxana Maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The apart is new
3 nachten verbleven in februari 2024
Reactie van Donna J - Director of Operations op 16 mrt 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

6/10 – Redelijk

David

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The quest services staff was attentive and helpful. The facility was disappointing. The pictures of the property were misleading. I could only find one area of the building that resembles photos of this facilty. The rest were obviously taken from other sites. The building is just noisy with constant sounds from the street, halways and guests walking above. The matress on the pull out is not a matress; just some foam. The matress on the bed was slightly better. The breakfast was limited with long lines to empty trays. It appeared that the staff concentrated their efforts on pulling the curtains and packing up rather than putting out fresh food. Its not a horrible place, just need to manage your expectations.
3 nachten verbleven in februari 2024
Reactie van Jessica - Director of Operations op 10 apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and very sorry you were unhappy. I will take your comments under careful consideration as we continuously work hard to improve our guest experience. I hope you will consider staying with us in the future.

2/10 – Ontzettend slecht

GUSTAVO

3 nachten verbleven in februari 2024
Reactie van Jessica - Director of Operations op 10 apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. Based on how you scored us, it doesn't seem like you were completely happy. We wanted to know if there was anything we could have done to meet your expectation of a 5 instead. We sincerely appreciate your feedback and will take your comments under consideration as we continually work hard to improve our guest experience. We hope you will consider staying with us in the future.

10/10 – Uitstekend

Sergio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Donna J - Director of Operations op 16 mrt 2024
Thank you so much for your recent stay with us. We are happy that you gave us a perfect score. We really appreciate you and hope you can recommend us to others. Have a great weekend.

8/10 – Goed

Jochen

Reisde met familie
Positief: Personeel en service
Our spacious room slept 6, but had only 1 chair. The bachelor kitchen was poorly equipped. There was absolutely nothing cosy or fancy about the room. The soap in the bathroom was horrible (the shower gel was fine). On the plus side, breakfast was decent, the location was great (1 block from subway), the room was surprisingly quiet, the beds were comfy, the gym was good, and overall it was very good value for the money.
Reactie van Donna J - Director of Operations op 23 mrt 2024
Thank you for your recent stay, and positive feedback. The rooms have sofa's in them, and there isnt much room for many chairs. We do have to lobby area that your welcome to use and sit. The cooktop stove with pots & pans, are available upon request. Have a great weekend.

10/10 – Uitstekend

Tammy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very accommodating and pleasant. Nice breakfast every morning. Comfy beds. We loved our girl's trip with them.
1 nacht verbleven in februari 2024
Reactie van Donna J - Director of Operations op 16 feb 2024
Thank you for your recent stay with us, and for the great score & comments. We are happy you gave our hidden gem in LIC a chance, and we hope you tell others, and stay with us again. Have a great day!

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to get to. My room was outstanding. Will return and hope to get same room number.
2 nachten verbleven in februari 2024
Reactie van Donna J - Director of Operations op 14 feb 2024
Thank you so much for your recent stay and the great feedback. We hope to see you again soon. Have a great week ahead.

10/10 – Uitstekend

Edia

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The parking situation is bad. My car was ticketed while left with the valet.
2 nachten verbleven in februari 2024
Reactie van Donna J - Director of Operations op 14 feb 2024
Thank you for the comments. We always try to tell the guests not to block the sidewalk, and we have our Front desk agent collect keys so we can move cars up. It is a small area, and we try our best to manage it. Have a great week ahead.

10/10 – Uitstekend

Geralda

1 nacht verbleven in februari 2024
Reactie van Donna J - Director of Operations op 23 mrt 2024
Thank you for your recent stay with us, and for taking the time to give a review. We hope you found our hidden gem in LIC comfortable, and we look forward to seeing you again. Have a great weekend.

10/10 – Uitstekend

Flavia, cameron

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and parkibg
2 nachten verbleven in februari 2024
Reactie van Donna J - Director of Operations op 14 feb 2024
Thank you for the perfect score, on your recent stay with us. We appreciate your business and look forward to having you stay with us again, if you're in the LIC area. Have a great week ahead.

6/10 – Redelijk

Angelita

1 nacht verbleven in februari 2024
Reactie van Donna J - Director of Operations op 23 mrt 2024
Thank you for your recent stay with us, and for taking the time to give a review. We hope you found our hidden gem in LIC comfortable, and we look forward to seeing you again. Have a great weekend.