Suite, 1 queensize bed | Luxe beddengoed, een minibar, een kluis op de kamer, een bureau

Beoordelingen van Hotel 48LEX New York

4.5 out of 5
Hotel 48LEX New York
517 Lexington Avenue, New York, NY

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 443 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 321 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 131 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 57 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 49 van 1001 beoordelingen" "

8,8/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Zeer centraal gelegen hotel. Nette kamer en mooie badkamer. Ontbijtservice beneden de maat.
5 nachten verbleven in oktober 2019
Reactie van Matthew op 20 okt 2019
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In 1 woord GEWELDIG!!!!! Super plek , super personeel , super kamer !! Volgende keer zeker weer!
3 nachten verbleven in april 2019
Reactie van Matthew op 28 apr 2019
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
zeer goed Hotel met veel faciliteiten op loopafstand. Enig minpuntje is idd (vorige recenties gaven dat al aan) het ontbijt. Vaak is er o.a. geen brood meer en men moet dan (erg) lang wachten voor er iets wordt aangevuld (op twee ochtenden ging het wel goed en dan is het prima).
4 nachten verbleven in december 2018
Reactie van Matthew op 6 jan 2019
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the breakfast service during your stay. Your comments have been shared with the appropriate departments so that they may be addressed.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Small scale hotel, close to city centre
Hotel 48Lex is a nice and small scale hotel, ideally located in the centre of New York, close to main attractions such as MoMa and 5th Avenue. It is easy to take a green line subway to travel to other parts of the city. The rooms are ok, but not very special. Breakfast is ok and could use some more variety.
4 nachten verbleven in mei 2018

8/10 – Goed

Luc

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
OK voor kort weekendje NYC
Excellente locatie! Ontbijt valt tegen: heel minimalistisch, weinig zitplaatsen. Service aan de balie was OK maar in de bar/ontbijt niet echt vriendelijk.
Reactie van Rebecca Tisbe Director of Rooms op 3 apr 2018
Thank you for your feedback. We look forward to hosting your stay once again soon, and exceeding your expectations. We will use your comments to enhance our services in the future. Safe travels!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
centrale ligging
Prettig en vriendelijk personeel. Leuke borrel met hapjes van 17.00-18.00 uur. prima airportservice,
4 nachten verbleven in oktober 2017

8/10 – Goed

lucie, den bosch

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zeer gunstige ligging t.o.v. veel bezienswaardighe
Hotel is modern van opzet. Zeer vriendelijk personeel. Goed ontbijt dat helaas maar tot 9 u beschikbaar is. Prachtige badkamer.
4 nachten verbleven in september 2017

10/10 – Uitstekend

Monique, Noordholland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Een zeer aangename verrassing
Kleiner hotel met luxe kamers, zeer vriendelijk en professioneel personeel en goede faciliteiten. Dagelijks wordt een gezellig borreluurtje met een hapje en een drankje georganiseerd. Weinig geluid van de straat in de kamer wat ik wel eens anders heb ervaren. Een comfortabel bed, Een efficiente check in en check out. Paraplu's beschikbaar als het regent. Goede sportfaciliteiten.

4/10 – Matig

Jillian

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Air conditioning made an extremely loud noise when it turned on/off waking me up in the middle of the night. Not what I would expect for a $450 a night property. Also they added a suprise "resort fee" of $50 on to the stay. What exactly are the "resort" amenities that I am paying for??
1 nacht verbleven in april 2024
Reactie van General Manager op 27 apr 2024
Dear Jillian, We appreciate your feedback and apologize for any inconvenience caused by the air conditioning during your stay. Please accept our sincere apologies for this type of disturbance. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. Also, know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback.Best Regards,Abel Cartagena, Jr.General Manager

10/10 – Uitstekend

Alicia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was in a great location and very chic.
2 nachten verbleven in april 2024
Reactie van General Manager op 24 apr 2024
Dear Alicia, Thank you for sharing feedback about your recent stay at the Hotel 48LEX. We are delighted that our location was ideal for your plans and that you loved our hotel. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to the city.Best Regards,Abel Cartagena, Jr.General Manager

10/10 – Uitstekend

Amanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was fantastic!
4 nachten verbleven in april 2024
Reactie van General Manager op 17 apr 2024
Dear Amanda, It is nice to see this type of recognition for our staff, and we will be sure to share this lovely feedback with them. On behalf of everyone here at Hotel 48LEX, we invite you to stay with us again!Best Regards,Abel Cartagena, Jr.General Manager

8/10 – Goed

Kris

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen
I was promised a credit when checking in and they wouldn’t let us use it for breakfast. Also the restaurant and waitstaff are horrible
1 nacht verbleven in februari 2024
Reactie van General Manager op 8 apr 2024
Dear Kris, Thank you for sharing your experience with us. We want every guest to have a memorable stay and leave satisfied with their entire visit. We regret not meeting your expectations. Thank you for caring about improving our guest services, and we hope to be your hotel of choice the next time your travels bring you our way.Best Regards,Abel Cartagena, Jr.General Manager

10/10 – Uitstekend

Daniel, Wilton

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly person at check-in. I arrived after midnight, she made it super easy. Thank you. DAN
1 nacht verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Dear Daniel, Thank you for your kind words! We are delighted you had a positive experience with our check-in service. Providing a smooth and efficient arrival process is our top priority, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at the Hotel 48LEX.Best Regards,Abel Cartagena, Jr.General Manager

6/10 – Redelijk

David

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van General Manager op 17 apr 2024
Dear David, Thank you for choosing to stay with us and for rating your experience. We regret if we provided you with anything other than a perfect, seamless experience, and we hope you will come back for a much-improved stay. Thank you again for being our guest.Best Regards,Abel Cartagena, Jr.General Manager

10/10 – Uitstekend

james

1 nacht verbleven in maart 2024
Reactie van General Manager op 12 apr 2024
Dear james, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hotel 48LEX. We hope to have the pleasure of doing so again on your next visit to the area.Best Regards,Abel Cartagena, Jr.General Manager

6/10 – Redelijk

Dhanushram, Redwood City

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The listing said breakfast was included but it was not when we got there. They were giving breakfast credit for $25 but it costs $65 for two people!
8 nachten verbleven in maart 2024
Reactie van General Manager op 20 mrt 2024
Dear Dhanushram, Thank you for sharing your experience at our hotel. We appreciate your feedback regarding the breakfast and understand the frustration this may have caused. Your comments will be shared with the appropriate team to review and address. We apologize for any inconvenience and hope to have the opportunity to provide you with a more seamless experience in the future.Best Regards, Abel Cartagena, Jr. General Manager

10/10 – Uitstekend

Dinara, Pittsburgh

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nicvhotel in the middle of everything
2 nachten verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Dear Dinara, We are thrilled you enjoyed your stay at Hotel 48LEX! Our central location allows guests to easily access all the attractions and amenities the city has to offer. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit soon!Best Regards, Abel Cartagena, Jr. General Manager

10/10 – Uitstekend

james

1 nacht verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Dear James, Thank you for the wonderful rating of Hotel 48LEX! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,Abel Cartagena, Jr.General Manager

10/10 – Uitstekend

Eddie

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I thought the room was very clean and it was very thoughtful to have an umbrella during the day it was raining extremely hard.
2 nachten verbleven in februari 2024
Reactie van General Manager op 5 mrt 2024
Dear Eddie, Thank you for choosing to stay at Hotel 48LEX and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back soon to provide you with an even better experience.Best Regards,Abel Cartagena, Jr.General Manager

2/10 – Ontzettend slecht

Laura

1 nacht verbleven in maart 2024
Reactie van General Manager op 24 mrt 2024
Dear Laura, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Best Regards,Abel Cartagena, Jr.General Manager

10/10 – Uitstekend

Madelyn

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Comfortable and affordable.
2 nachten verbleven in februari 2024
Reactie van General Manager op 4 mrt 2024
Dear Madelyn, Thank you for your wonderful review of Hotel 48LEX! It is lovely to hear that you found your stay comfortable and affordable. Your satisfaction is our priority, and we're delighted to have provided a positive experience. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Best Regards, Abel Cartagena, Jr. General Manager

8/10 – Goed

Eric

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location, small hotel good if you’re going to see a show.
1 nacht verbleven in januari 2024
Reactie van General Manager op 1 mrt 2024
Dear Eric, Thank you for being our guest at Hotel 48LEX. We appreciate your comments about our location in the heart of downtown, just minutes away from all the concert venues and various shopping and dining options. We are glad that you had a great time and a comfortable stay. We hope to have you back with us on your next visit to New York.Best Regards,Abel Cartagena, Jr.General Manager

6/10 – Redelijk

Robert

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
They charge for internet access after the first day even though you are paying a resort fee. $25 food credit at attached restaurant is for dine in only so pretty much useless. They used to have in room breakfast but that is now gone
2 nachten verbleven in februari 2024
Reactie van General Manager op 21 feb 2024
Dear Robert, Thank you for being so specific in evaluating our hotel. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We genuinely regret any miscommunication regarding any internet access charges during your stay. Your experience does not reflect our usual standards, and we genuinely regret any frustration caused. We take matters such as this very seriously. Please allow us some time to look into this matter further. Your satisfaction is important to us, and we hope you will reconsider and give us another opportunity to exceed your expectations.Best Regards,Abel Cartagena, Jr.General Manager

10/10 – Uitstekend

Victoria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Without question the "salon" was the perfect size. Floor to ceiling windows were amazing. We had the corner room and saw all 4 streets merge together. It was great. Also, the kitchenette was nice so that we could keep drinks cold and didn't have to bring something in every day. The leather couch was super comfortable. Having room(s) allowed someone to sleep while everyone else could watch tv, eat, etc. Umbrella's were a nice touch. We are definitely coming back and referring our friends to stay. Cognac was a wonderful restaurant. Food and service were wonderful!
4 nachten verbleven in februari 2024
Reactie van General Manager op 20 feb 2024
Dear Victoria, We are delighted you chose to stay with us at Hotel 48LEX. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.Best Regards,Abel Cartagena, Jr.General Manager

8/10 – Goed

QQ

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was kind and friendly. Enjoyable stay. Would recommend.
2 nachten verbleven in februari 2024
Reactie van General Manager op 20 feb 2024
Dear QQ, It is a pleasure to read your fantastic review of the Hotel 48LEX. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. It is lovely to know that your interactions with our staff have been exceptional. We will certainly share your words of appreciation with them. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit New York.Best Regards,Abel Cartagena, Jr.General Manager

6/10 – Redelijk

Alicia

1 nacht verbleven in februari 2024
Reactie van General Manager op 21 mrt 2024
Dear Alicia, Thank you for choosing us and taking the time to leave a rating. We are glad that you enjoyed your overall visit. However, we want to exceed each of your expectations every time you stay with us, so please accept our apologies if there were any concerns you had during your visit. Thank you again for choosing us, and we hope that you will make the same choice the next time you visit the area.Best Regards, Abel Cartagena, Jr. General Manager

10/10 – Uitstekend

Nayeli

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente lugar para recorrer lo principal de la ciudad. Sobretodo excelente ubicación para moverse a través de estación central 🌟
2 nachten verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
Dear Nayeli, Please accept our gratitude for taking the time to review your stay at Hotel 48LEX. Being so close to local attractions is one of the many benefits of staying with us. We hope you enjoyed touring our exciting city. We hope to welcome you back soon for another enjoyable stay.Best Regards,Abel Cartagena, Jr.General Manager

8/10 – Goed

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van General Manager op 15 feb 2024
Dear Jose, We are thrilled you had an excellent stay at Hotel 48LEX, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Abel Cartagena, Jr.General Manager

10/10 – Uitstekend

Sergio

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Night started bad with rude guests that made it very uncomfortable. Hotel front desk and Manager then did everything possible to ensure we had a great experience. Provided us discounts and even sent a complimentary wine bottle to our room. Staff was outstanding
1 nacht verbleven in februari 2024
Reactie van General Manager op 13 feb 2024
Dear Sergio, Please accept our gratitude for taking the time to review your stay at Hotel 48LEX. Your compliments are a pleasure to read, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. It was our pleasure to host your stay, and we look forward to your next visit.Best Regards,Abel Cartagena, Jr.General Manager

10/10 – Uitstekend

Marc

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Abel Cartagena, Jr. General Manager op 7 feb 2024
Dear Marc, Thank you for choosing to stay with us and for leaving a perfect rating. We're delighted to know that you had a great experience here at Hotel 48LEX. We look forward to welcoming you back on your next visit!Best Regards,Abel Cartagena, Jr.General Manager

4/10 – Matig

Rachael

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
So. The $50 “resort fee”. On their website it says “each guest is ensured…daily light contemporary breakfast provided in the lobby” - lie. There’s a sit down breakfast in their restaurant that they charge $25 per person for and they only give you a $25 credit per day so if there are two of you one guest is paying for breakfast “Evening wine and cheese” - this was provided however the space isn’t clean. The same toothpicks were on a table in the space for 48 hours I was there. “Shoe shine service” - wasn’t given any info about this “Premium WiFi access” - the premium WiFi you have to pay for. The basic WiFi sucks. Regular internet service from your phone is better. When we tried to ask what this fee actually covers because it seemed like we were being charged for nothing but the “complimentary amenities” I was told about at check in the manager was very nasty and told me to deal with it. Especially being someone who’s from nyc to stay in a hotel for a weekend and be charged for a “resort” that doesn’t have a rooftop or pool seems ridiculous.
2 nachten verbleven in januari 2024
Reactie van General Manager op 31 jan 2024
Dear Rachael, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the multiple concerns you experienced and the inconvenience caused. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with the stay you deserve.Best Regards, Abel Cartagena, Jr. General Manager

6/10 – Redelijk

Elicia

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
I had to stay here for a recent business trip, and was surprised at how worn the hotel was in comparison to the reviews and the photos online. It did the job, but was expecting more.
2 nachten verbleven in januari 2024
Reactie van General Manager op 30 jan 2024
Dear Elicia, Thank you for choosing to stay with us. It is excellent to know you were pleased with most of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Best Regards,Abel Cartagena, Jr.General Manager

8/10 – Goed

Liliana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van General Manager op 21 mrt 2024
Dear Liliana, On behalf of our team at Hotel 48LEX, thank you for leaving your rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you as our guest, and we hope we will continue to be your hotel of choice whenever you return to the area.Best Regards, Abel Cartagena, Jr. General Manager

4/10 – Matig

David Charles, Naperville

Reisde met familie
Negatief: Netheid
Carpeting and bathroom floor dirty, stain on headboard, damaged wood panel on doors. Room pictured on EXPEDIA is not room that was assigned. We dis not receive the 30/per day credit earned through VIP points.
3 nachten verbleven in januari 2024
Reactie van General Manager op 27 jan 2024
Dear David Charles, We appreciate your feedback and apologize for any disappointment with your assigned room. Your satisfaction is important to us, and we strive to provide a seamless experience for all our guests. Regarding the VIP points, we recommend reaching out to Expedia directly for assistance. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards, Abel Cartagena, Jr. General Manager

8/10 – Goed

Linda

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Comfortable room. Nice lounge on the second floor with complimentary coffee in the am, wine at Happy hour. Good location. Limited amenities, but a lot to do in NYC. Walking distance from GCS and Radio City. There is $50 resort fee.
1 nacht verbleven in januari 2024
Reactie van General Manager op 21 jan 2024
Dear Linda, Thank you for choosing the Hotel 48LEX for your visit to our city and for sharing your review. We love to read that you rested well in our comfortable accommodations and our amenities were perfect for your needs. We hope you will make us your home the next time you are in this area.Best Regards,Abel Cartagena, Jr.General Manager

10/10 – Uitstekend

Praveen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van General Manager op 21 jan 2024
Dear Praveen, We are thrilled you had an excellent stay at Hotel 48LEX, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Abel Cartagena, Jr.General Manager

6/10 – Redelijk

Antoinette

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van General Manager op 20 jan 2024
Dear Antoinette, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Best Regards, Abel Cartagena, Jr. General Manager

10/10 – Uitstekend

Carol

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van General Manager op 21 jan 2024
Dear Carol, Thank you for the outstanding rating. We are delighted that we could provide you with a great stay at Hotel 48LEX from check-in through check-out. We look forward to your return and wish you all the best with your future travels.Best Regards,Abel Cartagena, Jr.General Manager

10/10 – Uitstekend

Bryan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean Comfy & Quiet
Weekend Getaway. Great Room. Clean, comfy and Quiet!
2 nachten verbleven in januari 2024
Reactie van General Manager op 18 jan 2024
Dear Bryan, Thank you for choosing Hotel 48LEX for your weekend getaway. We are dedicated to providing a comfortable and pleasing atmosphere for our guests, and we love that you had a wonderful stay and liked our clean, comfortable rooms. It was our pleasure hosting you, and we look forward to our next opportunity to make your visit great.Best Regards, Abel Cartagena, Jr. General Manager

10/10 – Uitstekend

Emily

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rachel at the front desk was such a nice person. Very pleasant, even on an early Monday morning. Thank you Rachel! The room was easy to get the heat right. Many of you know rooms in the city in January can be cold or hot and not much in between, the room temperature was easy to adjust and it was perfect, very comfortable.
1 nacht verbleven in januari 2024
Reactie van General Manager op 17 jan 2024
Dear Emily, We're delighted to hear about your positive experience at Hotel 48LEX, especially your warm interaction with Rachel at the front desk. We appreciate your kind words about how easy it is to adjust the room temperature for a comfortable stay. Thank you for highlighting these aspects of your visit. We look forward to welcoming you back for more memorable moments.Best Regards, Abel Cartagena, Jr. General Manager

10/10 – Uitstekend

Kristie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van General Manager op 16 jan 2024
Dear Kristie, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Hotel 48LEX. We look forward to welcoming you back on your next visit!Best Regards, Abel Cartagena, Jr. General Manager

10/10 – Uitstekend

Caprice

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very Clean & Tidy! Enjoyed. Will come back
2 nachten verbleven in januari 2024
Reactie van General Manager op 15 jan 2024
Dear Caprice, We're delighted you enjoyed your stay at Hotel 48LEX! Your positive feedback on the cleanliness and tidiness is truly appreciated. We can't wait to welcome you back for another wonderful experience.Best Regards, Abel Cartagena, Jr. General Manager

10/10 – Uitstekend

Sabriyya

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Just have at least 75 to pay for parking that’s it really everything else was a delight
1 nacht verbleven in januari 2024
Reactie van Abel Cartagena, Jr. General Manager op 12 jan 2024
Dear Sabriyya, Thank you for choosing Hotel 48LEX. We are dedicated to providing a comfortable and pleasing atmosphere for our guests, and we love that you had a wonderful stay. We appreciate you for sharing your observations regarding the parking fee, as we always want to know how we can enhance our guests' satisfaction. It was our pleasure hosting you, and we look forward to our next opportunity to make your visit a great one.Best Regards,Abel Cartagena, Jr.General Manager

10/10 – Uitstekend

Christopher Q

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023
Reactie van General Manager op 3 jan 2024
Dear Christopher Q, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hotel 48LEX.Best Regards, Abel Cartagena, Jr. General Manager

2/10 – Ontzettend slecht

Kanan

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Dogs parking inside the hotel all night, we couldn’t even sleep.
3 nachten verbleven in december 2023
Reactie van General Manager op 26 dec 2023
Dear Kanan, We sincerely apologize for the inconvenience caused by the noise disturbance during your stay. Your comfort is our priority, and we regret any disruption caused by the barking dogs. Please be assured that we take such feedback seriously, and we will address this matter to ensure a more peaceful experience for our guests. We appreciate your understanding and hope you'll provide us with another opportunity to deliver a more enjoyable stay in the future.Best Regards, Abel Cartagena, Jr. General Manager

10/10 – Uitstekend

Stephanie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great! Very close to a safe parking lot. Had awesome dining and cocktail options at hotel. Extremely close to popular sights (within walking distance)! We were there on a very busy night in NYC so traffic was horrendous, however, we were able to walk everywhere in very little time since everything was truly that close! Amazing location! Very amazing service also. Will definitely be staying here again!
1 nacht verbleven in december 2023
Reactie van General Manager op 22 dec 2023
Dear Stephanie, We're delighted you had a great experience at Hotel 48LEX! It's fantastic to hear you enjoyed our close proximity to safe parking, excellent dining options, and popular sights. Thank you for praising our amazing location and service. We can't wait to welcome you back for another wonderful stay in the heart of NYC!Best Regards, Abel Cartagena, Jr. General Manager

10/10 – Uitstekend

Wadith

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walking distance to areas to visit in NYC.
1 nacht verbleven in december 2023
Reactie van General Manager op 22 dec 2023
Dear Wadith, We're thrilled you found Hotel 48LEX conveniently located for exploring NYC! Thank you for highlighting our proximity to key areas. We strive to offer a prime location for our guests to make the most of their stay. We appreciate your positive feedback and look forward to hosting you again for another memorable experience!Best Regards, Abel Cartagena, Jr. General Manager

2/10 – Ontzettend slecht

Sasha

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van General Manager op 8 feb 2024
Dear Sasha, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Best Regards, Abel Cartagena, Jr. General Manager

10/10 – Uitstekend

Derrik

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van General Manager op 21 dec 2023
Dear Derrik, Thank you for choosing Hotel 48LEX. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, Abel Cartagena, Jr. General Manager

4/10 – Matig

Noreen

Zakenreiziger
Negatief: Netheid, personeel en service
Not a great experience
Very expensive hotel… got to room was ok not very clean and the toliet didn’t work … 10:30 at night and had to wait for someone to come fix it. Charge 50.00 extra…when i got there … that included breakfast… took 15 mibutes to get water.., still waiting for coffee and it’s now been 20 minuted
1 nacht verbleven in december 2023
Reactie van General Manager op 14 dec 2023
Dear Noreen, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Best Regards,Abel Cartagena, Jr.General Manager