Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 947 van 1168 beoordelingen" "
10 - Uitstekend
947
Gastenscore: 8 - Goed. 157 van 1168 beoordelingen" "
8 - Goed
157
Gastenscore: 6 - Redelijk. 33 van 1168 beoordelingen" "
6 - Redelijk
33
Gastenscore: 4 - Matig. 11 van 1168 beoordelingen" "
4 - Matig
11
Gastenscore: 2 - Ontzettend slecht. 20 van 1168 beoordelingen" "
2 - Ontzettend slecht
20
9,8/10
Netheid
9,6/10
Personeel en service
9,0/10
Voorzieningen
9,6/10
Staat van de accommodatie en faciliteiten
9,2/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Bas
Reisde met familie
27 jul 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We have had a great stay! The hotel is perfect for people who want to explore Manhattan bit also seek a quiet place to relax a bit. The Bryant park nearby is a big plus.
The service is great; every day a warm goodmorning and smile. Chambers are cleaned neatly. We will come back some day!
Bas
8 nachten verbleven in juli 2023
Reactie van Luma Hotel op 28 jul 2023
Greetings Bas,Thank you so much for your amazing review. We are so happy to hear you had an amazing stay. We are very fond of our location and glad you were able to enjoy the location. We look forward to welcoming you on your next visit.Kind regards,AngelFront Office Manager
8/10 – Goed
Dr. Juergen
9 apr 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dr. Juergen
5 nachten verbleven in april 2023
Reactie van Luma Hotel op 9 apr 2023
Greetings Dr. Juergen,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time!
10/10 – Uitstekend
Dimitri
Reisde met familie
27 dec 2021
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dimitri
4 nachten verbleven in december 2021
Reactie van Bryant - Front Office Supervisor op 27 dec 2021
Thanks for staying with us. We appreciate your feedback!
10/10 – Uitstekend
Bernd
Reisde met familie
1 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was all ok. Thank you.
Bernd
5 nachten verbleven in april 2024
Reactie van Harvey P - Overnight Manager op 2 mei 2024
Greetings Bernd,We at Luma hotel would like to say thank you for providing your feedback regarding your stay here with us. We at Luma hotel do our very best to accommodate every guest request and demands. Your expectation of us is our top priority. Once again; Thank you for choosing Luma Hotel.
10/10 – Uitstekend
vernon
29 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great boutique on a quiet street in the heart of Manhattan. Great staff and good restaurant as well.
vernon
5 nachten verbleven in april 2024
Reactie van Layla op 30 apr 2024
Greetings Vernon,Thank you for the feedback! We appreciate the acknowledgement and I will share this with the team. We hope to welcome you again soon.Warm Regards,Assistant Front Office ManagerLayla Omidvar
6/10 – Redelijk
Ivaylo, San Diego
28 apr 2024
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Ivaylo
4 nachten verbleven in februari 2024
Reactie van Layla op 30 apr 2024
Greetings Ivaylo,Thank you for staying with us at Luma. We pride ourselves in trying to provide our guests with extraordinary service. If there is anything we could've done to enhance your stay, we would love to hear some feedback to better help. If possible, can you provide us with some information of your time with us? I look forward to your reply.Warm Regards,Assistant Front Office ManagerLayla Omidvar
10/10 – Uitstekend
loic
Reisde met partner
26 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
J’ai passé un excellent séjour à l’hôtel Luma, très bon accueil , belle chambre agréable ,très propre,magnifique salle de bain, belle vue , machine à café bienvenue et surtout un lit et des oreillers extraordinaires! , si je reviens à New York, ce sera chez vous
loic
8 nachten verbleven in april 2024
Reactie van Layla op 30 apr 2024
Greetings Loic,Thank you for the feedback! We are thrilled you enjoyed everything about your stay. We look forward to welcoming you back during your next trip to New York!Warm Regards,Assistant Front Office ManagerLayla Omidvar
8/10 – Goed
Afsaneh
Reisde met familie
22 apr 2024
Positief: Netheid, personeel en service
Location was excellent near metro, Time square’ Broadway and Bryant park. You could walk to a lot of site seeing places or just take metro. Our room was quiet but no view. We were there for my mother 80th birthday and when we arrived they had a happy birthday card and two macaroon cookies for her. The only complaint I have is that everything looks old and run down: marks on the wallpaper surrounding the elavators, the chair and bed fabric in our room had a hole, drip liquid stain on the wall … with the money we pay for these hotel they need to be updated at least.
Afsaneh
4 nachten verbleven in april 2024
Reactie van Harvey P - Overnight Manager op 24 apr 2024
Greetings Afsaneh,We like to say thank you for providing this feedback regarding your stay here at Luma Hotel. We at Luma hotel strive for excellence and to make sure every guest is left with a positive experience. We at Luma hotel take great pride in our work and our appearance as well. We hope during your next future reservation your experience will be even more memorable.
10/10 – Uitstekend
Vanessa
Reisde met familie
14 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Grateful for the daily upkeep of our room. It was so nice to come back each day with the beds made nicely and fresh towels. Really nice and helpful staff, always greet you!
Just wondering when we will get our security deposit back? We left on the 10th April, it is now the 15th, other places we’ve stayed the deposit is the I Ed more promptly
Vanessa
7 nachten verbleven in april 2024
Reactie van Manager on Duty op 22 apr 2024
Greetings Vanessa,Thank you for your kind comments! We are thrilled to hear your visit to LUMA Hotel was wonderful, as this is the experience we want all our guest to endure! I will be sure to share your comments with the housekeeping team to encourage all to keep up the great work! In regard to your incidental hold, depending on whether you have an international bank, this can be released within 7-14 business days. Please feel free to contact the hotel directly for any additional information. We hope to welcome you again soon! Best Regards,Alyssa Ramos
10/10 – Uitstekend
Monika
14 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Modern and quiet in Times Square! Room was small but expected, but very comfortable with 2 kings !
Monika
3 nachten verbleven in april 2024
Reactie van Manager on Duty op 22 apr 2024
Greetings Monika,Thank you for staying with us, and we appreciate your feedback! We are thrilled you were able to enjoy the location during your visit. In regard to the size of the room being too small for your preference, we want to extend our sincerest apologies. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again! Best Regards,Alyssa Ramos
10/10 – Uitstekend
Anna
Reisde met familie
12 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place that is central to everything!
Anna
5 nachten verbleven in april 2024
Reactie van Manager on Duty op 14 apr 2024
Greetings Anna,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Best Regards,Alyssa Ramos
10/10 – Uitstekend
Francisco
Reisde met familie
7 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service and polite staff. Hotel is well located and pristine. Awesome stay !
Francisco
5 nachten verbleven in april 2024
Reactie van Manager on Duty op 9 apr 2024
Greetings Francisco,Thank you for your feedback! We truly appreciate your kind words and support and hope everyone can experience LUMA Hotel the way you did. We will make sure to share this with our team. Looking forward to your next visit!Best Regards,Alyssa Ramos
10/10 – Uitstekend
Macbeth Daphnie
3 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Macbeth Daphnie
1 nacht verbleven in april 2024
Reactie van Manager on Duty op 5 apr 2024
Greetings Macbeth Daphnie,Thank you for your feedback! We are delighted you had a great stay with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope to welcome you again when you are back in New York City!Best Regards,Alyssa Ramos
10/10 – Uitstekend
Christine
Reisde met familie
31 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay. I would highly recommend. The location is a great location. it is in the times square area but it is nice because it has the feel of boutique hotel.
Christine
1 nacht verbleven in maart 2024
Reactie van Adedayo op 31 mrt 2024
Christine! Thank you for your feedback! We hope to see you again!
8/10 – Goed
Brenda
Reisde met familie
27 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel
Brenda
4 nachten verbleven in maart 2024
Reactie van Luma Hotel op 29 mrt 2024
Greetings Brenda,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelFront Office Manager
10/10 – Uitstekend
Caryn
Reisde met partner
26 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Caryn
6 nachten verbleven in maart 2024
Reactie van Luma Hotel op 29 mrt 2024
Greetings Caryn,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelFront Office Manager
10/10 – Uitstekend
Gerald
26 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very central. Close to lots of shops and transport. Round corner from Times Square but quiet (on higher floor). Staff very helpful.
Gerald
7 nachten verbleven in maart 2024
Reactie van Manager on Duty op 29 mrt 2024
Greetings Gerald,Thank you for your feedback! We are thrilled the location was able to further enhance your experience! We appreciate your comments regarding the staff and hope to welcome you again soon! Best Regards,Alyssa Ramos
10/10 – Uitstekend
Drew
Reisde met familie en kleine kinderen
23 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
Drew
1 nacht verbleven in maart 2024
Reactie van Adedayo op 23 mrt 2024
Drew! Thank you for your feedback!
10/10 – Uitstekend
Alicia
21 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is my third stay at the hotel. It is an amazing property.
Alicia
5 nachten verbleven in maart 2024
Reactie van Luma Hotel op 22 mrt 2024
Greetings Alicia,,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelFront Office Manager
10/10 – Uitstekend
Jeff
Reisde met familie
21 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property and staff were fantastic. The outside of the hotel and street was dirty
Jeff
5 nachten verbleven in maart 2024
Reactie van Luma Hotel op 22 mrt 2024
Greetings Jeff,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns to the City of New York. We hope you can give us another try in the future and thank you again!Kind regards,AngelFront Office Manager
10/10 – Uitstekend
Paul
Reisde met familie
18 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location close to Bryant Park, consistently attentive staff, and comfortable, quiet room. First time staying here. We booked LUMA Hotel Times Square based on reviews, and after our experience during our three-night stay, I would highly recommend to other travellers.
Paul
3 nachten verbleven in maart 2024
Reactie van Harvey Pierre op 19 mrt 2024
Greetings Paul,Thank you for your review, We are happy you enjoyed your stay and we also appreciate the recommendation and hope to see you near future.
10/10 – Uitstekend
Mary Christine, Corpus Christi
17 mrt 2024
Mary Christine
4 nachten verbleven in maart 2024
Reactie van Manager on Duty op 9 apr 2024
Greetings Mary Christine,Thank you for your feedback! It's truly great to hear when we are getting it right. Much appreciated and I will be sure to share this with the team. We hope to welcome you again soon!Best Regards,Alyssa Ramos
10/10 – Uitstekend
ROBERT
Reisde met partner
14 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic property right in the heart of Bryant Park. Close to 5th Avenue, Times Square and all of the transport links at Bryant Park. The hotel is beautiful and clean, the staff are so warm and welcoming. We will absolutely be back at LUMA in the future.
ROBERT
4 nachten verbleven in februari 2024
Reactie van Alyssa Ramos| Manager on Duty op 17 mrt 2024
Robert! Thank you for your wonderful feedback! We look forward to your next visit with us.
10/10 – Uitstekend
Ryan
Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
13 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a class-a hotel steps to Times Square!
Ryan
4 nachten verbleven in maart 2024
Reactie van Manager on Duty op 14 mrt 2024
Greetings Ryan,Thank you for your feedback! ! We truly appreciate your kind words and support and hope everyone can experience LUMA Hotel the way you did. We will make sure to share this with our team. Looking forward to your next visit!Best Regards,Alyssa Ramos
10/10 – Uitstekend
Lara
13 mrt 2024
Lara
4 nachten verbleven in maart 2024
Reactie van Luma Hotel op 2 apr 2024
Greetings Lara,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelFront Office Manager
10/10 – Uitstekend
Shawna, Odenton
Zakenreiziger
11 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and comfortable
Shawna
1 nacht verbleven in februari 2024
Reactie van Manager on Duty op 12 mrt 2024
Greetings Shawna,Thank you for a 5 out of 5 review! This is so good to hear and we appreciate the acknowledgement. Thank you for the review and recommendation. Hope to see you again soon.Best Regards,Alyssa Ramos
10/10 – Uitstekend
Terrie
Reisde met familie
9 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Went on a girls trip with my two daughters. Picked this hotel because of its location and best of all it had two king beds! The staff could not have been more helpful. The room was very quiet and nicely appointed. Definitely would stay there again.
Terrie
2 nachten verbleven in maart 2024
Reactie van Manager on Duty op 10 mrt 2024
Greetings Terrie,Thank you for the feedback filled with kind comments and recognition of our staff! It is truly a thrill to create such a remarkable stay for you. We hope all our guest are able to experience LUMA Hotel the way you have! We hope to welcome you again soon when back in New York City!Best Regards,Alyssa Ramos
10/10 – Uitstekend
Sandra
Reisde met familie
7 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We thoroughly enjoyed our stay.
The hotel is well located, very clean and stay were amazing.
I would definitely recommend
Sandra
4 nachten verbleven in maart 2024
Reactie van Manager on Duty op 8 mrt 2024
Greetings Sandra,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We hope to welcome you again soon!Best Regards,Alyssa Ramos
10/10 – Uitstekend
Ramon
6 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ramon
6 nachten verbleven in februari 2024
Reactie van Manager on Duty op 8 mrt 2024
Greetings Ramon, Thank you for a 5 out of 5 review! Here at LUMA we strive to provide all our guest with a memorable stay! We are happy to have hit the mark for you. We hope to welcome you again soon when back in New York City.Best Regards,Alyssa Ramos
10/10 – Uitstekend
Jocelyne
Reisde met familie
5 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and helpful staff. Great location across from Bryant Park.
Jocelyne
1 nacht verbleven in maart 2024
Reactie van Alyssa Ramos| Manager on Duty op 6 mrt 2024
Greetings Jocelyne,Thank you for your lovely review! We truly appreciate the kind words and comments. Here at LUMA, we strive to create a genuine connection with all our guest. I am delighted to hear that your stay was an absolute pleasure. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are looking forward for your future visit to LUMA when back in New York City.Best Regards
10/10 – Uitstekend
Jue
5 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel has great location, next to the park, Whole Food, subway. Love the Japanese bookstore around corner. Room is clean, spacious and very well equipped with all necessaries. I stayed on 7th floor. At night, it's quite noisy - guess it's typical NY city life. Overall, great experience and will come back again.
Jue
4 nachten verbleven in februari 2024
Reactie van Adedayo op 5 mrt 2024
Jue! Thank you for your feedback!
10/10 – Uitstekend
Evanthia
4 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was freshened so efficiently
Evanthia
3 nachten verbleven in maart 2024
Reactie van Adedayo op 5 mrt 2024
Evanthia! Thank you for your feedback!
10/10 – Uitstekend
Nathan Andrew
Zakenreiziger, Reisde met partner
4 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and close to everything
Nathan Andrew
5 nachten verbleven in februari 2024
Reactie van Adedayo op 5 mrt 2024
Nathan! Thank you for your feedback!
10/10 – Uitstekend
Brian
3 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Solid
Brian
1 nacht verbleven in februari 2024
Reactie van Manager on Duty op 3 mrt 2024
Greetings Brian,Thank you for staying with us and we appreciate your feedback! We hope everyone can experience LUMA Hotel the way you did. We will make sure to share this with our team. Looking forward to your next visit!Best Regards,Alyssa Ramos
10/10 – Uitstekend
Deborah Lynn, Novi
Reisde met familie
2 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very Nice Hotel
Deborah Lynn
3 nachten verbleven in februari 2024
Reactie van Manager on Duty op 3 mrt 2024
Greetings Deborah,Thank you for a 5 out of 5 review! It is with guest feedback that we are able to improve our service. We are thrilled you were able to enjoy a welcoming visit to New York City! This is exactly the experience we want to provide for all our guest! We hope we can welcome you again soon! Best Regards,Alyssa Ramos
10/10 – Uitstekend
Cody
Reisde met een groep, Reisde met familie
29 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic staff and room!
Cody
8 nachten verbleven in februari 2024
Reactie van Manager on Duty op 1 mrt 2024
Greetings Cody,Thank you for your feedback! We strive to create a genuine experience when choosing to stay at LUMA. We are thrilled the LUMA Team was able to provide you with a remarkable stay as this is the experience we hope every guest is able to receive. We hope to welcome you again soon!Best Regards,Alyssa Ramos
4/10 – Matig
Alexis
Reisde met familie
24 feb 2024
Negatief: Personeel en service
Enjoyed my first 2 days. Decided to extend my stay twice. Although the 2nd time I decided to end the trip due to staff being rude. Asked me why I wanted to extend my stay and I let them know I was vacationing they made it seem like me extending was an issue not sure what the man on the phone was insinuating. Customer service needs to be better the Hotel would’ve been great until it wasn’t.
Alexis
2 nachten verbleven in februari 2024
Reactie van Alyssa Ramos | Manager on Duty op 25 feb 2024
Greetings Alexis, Thank you for choosing LUMA Hotel for your visit to New York City. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. It is through guest feedback that we are able to improve our service, so I will be sure to share your feedback with the team to ensure we are leaving all of our guest with a memorable experience. We hope to see you again so we are able to create a genuine and welcoming visit.Best Regards,
10/10 – Uitstekend
Summer
20 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Summer
4 nachten verbleven in februari 2024
Reactie van Alyssa Ramos | Manager on Duty op 24 feb 2024
Greetings Summer, Thank you for a 5 out of 5 review! I am so glad to see you enjoyed your stay! We hope to see you next time! Best Regards,
4/10 – Matig
Hannah
Zakenreiziger, Reisde met partner
17 feb 2024
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Terrible bed, sunken in the middle. No natural light in the room. The shower curtain smelled like it needed to be changed.
Hannah
6 nachten verbleven in februari 2024
Reactie van Alyssa Ramos| Manager on Duty op 18 feb 2024
Greetings Hannah, Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. We hope you can give us another try in the future to create a more memorable experience.Best Regards,
10/10 – Uitstekend
Oliver
16 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Oliver
6 nachten verbleven in februari 2024
Reactie van Alyssa Ramos | Manager on Duty op 18 feb 2024
Greetings Oliver, Thank you for a 10 out of 10 review! Here at Luma we strive to provide our guest with a memorable experience! I am thrilled to see we were able to provide you with just as such! We hope to welcome you again soon for your next visit to New York City!Best Regards,
10/10 – Uitstekend
Diane
Reisde met familie
8 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our place was clean and I loved the comfort of the king size bed and the fact they were able to have two kings in a room was amazing. It was peaceful and i can honestly say that it was the first night in a long time I slept the entire night. I don't sleep through the night at home so this was a blessing
Diane
1 nacht verbleven in februari 2024
Reactie van Luma Hotel op 14 feb 2024
Greetings Diane,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelFront Office Manager
10/10 – Uitstekend
Yanisleydi
7 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing Service
Yanisleydi
2 nachten verbleven in januari 2024
Reactie van Luma Hotel op 13 feb 2024
Greetings Yaniesleydi,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelFront Office Manager
10/10 – Uitstekend
Simon Andrei
Reisde met familie
7 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is chic and modern, with exceptionally helpful staff, beautiful rooms, and great services. Just a few of the high notes: closeness to Bryant Park and major subway lines, Nespresso coffee machine in the room, fast and efficient elevators, modern look throughout the hotel. Highly recommended.
Simon Andrei
5 nachten verbleven in februari 2024
Reactie van Luma Hotel op 14 feb 2024
Greetings Simon,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelFront Office Manager
10/10 – Uitstekend
Gustavo
6 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was amazing, fully recommend it
Gustavo
10 nachten verbleven in januari 2024
Reactie van Luma Hotel op 13 feb 2024
Greetings Gustavo,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelFront Office Manager
10/10 – Uitstekend
Lisa
Reisde met familie
4 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel right off of Times Square. Rooms are huge for NYC and hotel is beautiful and clean with great staff!
Lisa
1 nacht verbleven in februari 2024
Reactie van Luma Hotel op 14 feb 2024
Greetings Lisa,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelFront Office Manager
10/10 – Uitstekend
Dennis, newtown
4 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and clean property not to close to time square so you don’t get all the noise
Dennis
1 nacht verbleven in februari 2024
Reactie van Luma Hotel op 14 feb 2024
Greetings Dennis,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelFront Office Manager
10/10 – Uitstekend
Ashley
Reisde met partner
2 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had such an amazing stay. The staff is very helpful and assisted us whenever we asked. It’s clean, safe, and the bar/restaurant is good. It’s a newer building so everything is in perfect condition. Will definitely be staying there again.
Ashley
2 nachten verbleven in januari 2024
Reactie van Luma Hotel op 14 feb 2024
Greetings Ashley,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelFront Office Manager
10/10 – Uitstekend
John
1 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
John
5 nachten verbleven in januari 2024
Reactie van Luma Hotel op 13 feb 2024
Greetings John,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelFront Office Manager
10/10 – Uitstekend
Roberto
Reisde met partner
31 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was excellent in all respects. The service was outstanding from everyone we met. The room was spotlessly clean and comfortable. The location was excellent with transport and stores nearby. Would recommend this hotel to anyone who is looking for a very comfortable and excellent value for money base in New York.
Roberto
4 nachten verbleven in januari 2024
Reactie van Luma Hotel op 14 feb 2024
Greetings Roberto,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelFront Office Manager
10/10 – Uitstekend
Achara
30 jan 2024
Achara
2 nachten verbleven in januari 2024
Reactie van Front Desk Supervisor, Juan V op 21 mrt 2024
Thank you for the feedback. It's truly great to hear when we are getting it right. Very much appreciated and I will share this with the team.