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Beoordelingen van Cambria Hotel West Orange

3 out of 5
Cambria Hotel West Orange
12 Rooney Cir, West Orange, NJ

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 501 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 250 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 116 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 58 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 77 van 1002 beoordelingen" "

8,6/10

Netheid

8,2/10

Personeel en service

8,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in september 2019
Reactie van Mike op 9 okt 2019
Thank you; we hope you visit us again soon!

8/10 – Goed

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Charline

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Adam

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place
3 nachten verbleven in april 2024

4/10 – Matig

Tochukwu

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service
Nothing was unique, rather poor service or poor customer relations
4 nachten verbleven in april 2024

4/10 – Matig

wayne

Negatief: Personeel en service
Upon arrival we couldn’t find a staff member to check us in. It was confusing. The staff member was in the lounge. When she did check us in she was quite unfriendly for someone working in the hospitality industry. She spoke to us in one word phrases with no niceties whatsoever, nor held any eye contact. This staff member was did not make our first impression to the Cambria brand a pleasant one. To be fair other staff members were significantly friendlier than the one we initially dealt with. I personally feel the cleaning policy ( of only cleaning rooms every third day) should be changed to make replenishing of room supplies every other day at minimum. Currently if you’re a guest who stays more than 1 night you have to ask for towels, coffee pods and towels daily (beyond your first night). I think replenishing of these supplies should be part of their standard service at least every other day. This should include replenishing coffee cups and pods, toilet paper, clean towels and bath mats along with emptying garbage and recycle receptacles. We stayed 5 nights ( which adds up to over $1000.00), yet after the first night I had to daily ask at the front desk for coffee cups. By our 3 rd day I had to request housekeeping for our room in order to replenish toilet paper, get clean towels and have our garbage/ recycling bins emptied. The hotel shouldn’t put their guests in that position. The rooms however were quite nice.
5 nachten verbleven in april 2024

10/10 – Uitstekend

Hamefah

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Loved it
2 nachten verbleven in april 2024
Reactie van Front Office Manager op 16 apr 2024
Thank you for your feedback.

2/10 – Ontzettend slecht

tita

1 nacht verbleven in april 2024

8/10 – Goed

Onika

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024

8/10 – Goed

Emily

2 nachten verbleven in april 2024

6/10 – Redelijk

Simon, Brooklyn

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Hotel seemed relatively new, but yet was in a poor state of maintenance. In the two rooms that I booked, one had a bathroom door that wouldn't close all the way and was missing the coffee maker (but had coffee supplies). The other had a bathroom door that wouldn't stay open. The indoor pool did not seem to be available throughout our stay, but it was unclear why. Front desk staff were nowhere in sight during my early evening arrival, and unfriendly during other interactions.
2 nachten verbleven in april 2024
Reactie van Front Office Manager op 16 apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Thank you for your feedback,

10/10 – Uitstekend

Benjamin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel. Quiet !!
3 nachten verbleven in april 2024
Reactie van Front Office Manager op 16 apr 2024
Thank you for your feedback.

6/10 – Redelijk

Shauna

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Front Office Manager op 16 apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay.Thank you for your feedback.

4/10 – Matig

Osie

3 nachten verbleven in april 2024

8/10 – Goed

Torae

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
This property is newer and modern. It was clean with the exception of a pillow case that looked like there was black dye on it. When I was arriving for check in, there was someone smoking marijuana in front of the entrance. The staff was pretty nice. I did have what sounded like a dog crying all night in a room next to me. The floors are thin because I could hear the people upstairs walking. Overall it was a good stay.
4 nachten verbleven in april 2024
Reactie van Front Office Manager op 16 apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay.Thank you for your feedback.

10/10 – Uitstekend

Luckson

3 nachten verbleven in maart 2024
Reactie van Front Office Manager op 16 apr 2024
Thank you for your feedback.

8/10 – Goed

Tiffany

Positief: Netheid
1 nacht verbleven in april 2024

6/10 – Redelijk

Trecia

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Sofa bed was dirty and the was stuff left in there from the previous guest , bed was very uncomfortable this was the first time I had experienced this at the Cambria,
1 nacht verbleven in maart 2024

6/10 – Redelijk

Julio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We wanted to try a different hotel brand and we picked this one. Hotel was not bad but one thing we did not like was like we felt we were in a wooden place. What i mean by is that a lot of cracking noise all the time outside our room, we could hear steps from peope above us. Later in the afternoon we heard a lot of banging i guess against a wall, floor or ceiling somewhere near our room. I guess they were also bothered by noise. That lasted like 30-40 minutes.This is something that it wont change. The structure of the building is very flimsy. The a/c fan in the 1st room was very annoying, thank god we were able to turn the a/c off. Pretty bathroom, clean. Nice bed. Overall a good experience but not to come back.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Victoria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was impressed with the customer service, great rooms and convenient location.
2 nachten verbleven in maart 2024

4/10 – Matig

Andrea

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were told that check in was at 3pm. We arrived at the hotel around 5:50 pm, a little under 3 hours after the check-in time we were given. At the time of our arrival we were told that the hotel room had yet to be completed. One of the things we researched both online and by direct phone contact with the hotel was the existence and availability of an indoor swimming pool during our stay. It was a priority in our booking requirements. The pool was unavailable for swimming. Upon entering the room we smelled cigarette smoke and there was a plastic bag wrapped around the smoke detector with a rubber band. We had requested a non-smoking room in our reservation to accommodate my wife’s severe asthma.  The next thing we noticed was that the bathroom was unclean. There was both hair and what looked to be cigarette ashes stuck to the wall. Overall the stay was unsatisfactory. We've filed a complaint.
2 nachten verbleven in maart 2024

8/10 – Goed

Stephanie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel and staff were great.
3 nachten verbleven in maart 2024
Reactie van Front Office Manager op 29 mrt 2024
Thank you for your Feedback.

10/10 – Uitstekend

Maria

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was beautiful and the bed very comfortable.
2 nachten verbleven in maart 2024
Reactie van Front Office Manager op 29 mrt 2024
Thank you for your feedback.

10/10 – Uitstekend

Big

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place and staff
2 nachten verbleven in maart 2024
Reactie van Front Office Manager op 29 mrt 2024
Thank you for your feedback.

6/10 – Redelijk

John

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van Front Office Manager op 29 mrt 2024
Thank you for your feedback.

6/10 – Redelijk

Tiffany

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Hot water in sink didn't work
3 nachten verbleven in maart 2024
Reactie van Front Office Manager op 20 mrt 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay.Thank you for your Feedback.

6/10 – Redelijk

William

Zakenreiziger, Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Rooms were nice. Other than that underwhelming.
4 nachten verbleven in maart 2024
Reactie van Front Office Manager op 20 mrt 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay.Thank you for the feedback

2/10 – Ontzettend slecht

Jana

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
We had a large group staying there for a party. There was no one at the re
1 nacht verbleven in maart 2024
Reactie van Front Office Manager op 12 mrt 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Thank you for your feedback.

2/10 – Ontzettend slecht

Fabio

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
We had a rough two night stay at this property. Their systems were down upon arrival (which I understand can happen) so we weren't issued keys, a manager just let us in our room and told us we would get keys later. Our room had a fairly significant toilet leak which produced water all over the floor. We had to move rooms and we were able to get working keys for that room. The next day we received no housekeeping service which was unexpected. The hotel was very loud with guests running up and down the halls until 2am. The staff was gracious dealing with things out of their control. Needs much better management.
2 nachten verbleven in maart 2024
Reactie van Front Office Manager op 12 mrt 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Thank you for your feedback.

6/10 – Redelijk

Tom

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Place was OK, staff was engaged. There was an issue with the wifi and we did not have a room key for our stay and the staff did not know when the issue would be fixed. None of this was their fault, but the company seemed to need to jump on this faster to help them.
1 nacht verbleven in maart 2024
Reactie van Front Office Manager op 12 mrt 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Thank you for your feedback.

10/10 – Uitstekend

Henry

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The young lady Victoria at the front desk was extremely helpful. I was in New Jersey from Friday until Monday morning. At approximately 9:15 a.m. today…I walked to my car to place a garment bag and two other items. I pressed the key fob button and nothing happened. Wow, I was out of town and couldn’t get into my car. Subsequently, I went back into the hotel & Victoria assisted me with storage of my bags and so much more. I watched a YouTube video on how to diagnose the problem. Shortly thereafter, I we in me vehicle heading back home to Maryland! Many thanks! 😊
3 nachten verbleven in maart 2024
Reactie van Front Office Manager op 6 mrt 2024
Thank you so much for your feedback. We are very happy to hear the service Victoria provided was great. We will inform her of your kind words.

6/10 – Redelijk

Vanessa

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
The only issue I had was cleanliness. Which honestly I suspected. It seemed they were stalling to check us in the room because they were cleaning it when we arrived. There were used eye lashes on the floor and AC vent. There was also crumbs all over the couch and floor. There was also hair and dirt particles in the shower. Made my stay a little uncomfortable because it made me question the cleanliness of everything but other than that the hotel was cool.
1 nacht verbleven in februari 2024
Reactie van Front Office Manager op 28 feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Thank you for your feedback.

10/10 – Uitstekend

Denise

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely Hotel. One of my favorites when I come to Jersey.
4 nachten verbleven in februari 2024
Reactie van Front Office Manager op 27 feb 2024
Thank you for choosing us. Thank you for your feedback.

8/10 – Goed

Mandy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The only reason I am giving 4 stars is due to the onsite restaurant being closed my whole stay. One of the reasons I booked at this location is I would have dining available and not need to use DoorDash/uber. The bar opened at 5 pm daily but for drinks only.
Reactie van Front Office Manager op 23 feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Thank you for your feedback.

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff at front desk were so friendly! Room spacious and clean, nice lobby, easy parking.
1 nacht verbleven in februari 2024
Reactie van Front Office Manager op 20 feb 2024
Thank you for your Feedback.

10/10 – Uitstekend

Elizabeth

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Front Office Manager op 7 feb 2024
Thank you for your feedback.

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Front Office Manager op 7 feb 2024
Thank you for your feedback.

10/10 – Uitstekend

Danielle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff, nice bar and choice of food
1 nacht verbleven in januari 2024
Reactie van Front Office Manager op 7 feb 2024
Thank you for your feedback.

10/10 – Uitstekend

Cornell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Front Office Manager op 7 feb 2024
Thank you for your feedback.

10/10 – Uitstekend

Kate

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious room, comfy beds, pillows, and linens, safe, clean, convenient parking. Close to Kessler Rehab center and not far from Cooperman Barnabas Hospital. Food, Starbucks , and movie theater nextdoor Easy check in and out. Will definitely be back!
1 nacht verbleven in januari 2024
Reactie van Front Office Manager op 7 feb 2024
Thank you for your feedback.

2/10 – Ontzettend slecht

Ilan

1 nacht verbleven in januari 2024
Reactie van Front Office Manager op 20 mrt 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay.Thank you for your feedback.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great 2 night stay
No complaints at all. Loved our King Studio style room. Quiet, safe and cozy. Friendly staff. I don't typically review but for the price, the quality staying here is was worth a solid review.
2 nachten verbleven in januari 2024
Reactie van Front Office Manager op 7 feb 2024
Thank you for your feedback.

10/10 – Uitstekend

Ayan

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Front Office Manager op 7 feb 2024
Thank you for your feedback.

8/10 – Goed

Jamil

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good stay
The stay was nice. The hotel is super convenient and had a lot of options close by. One issue was the water did not get hot and the trash cans had no bags. The room was clean and spacious. The staff was friendly and accommodating.
2 nachten verbleven in januari 2024
Reactie van Front Office Manager op 7 feb 2024
Thank you for your feedback.

10/10 – Uitstekend

Jutta

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very comfortable and clean hotel. Staff is very friendly and helpful.
1 nacht verbleven in januari 2024
Reactie van Front Office Manager op 7 feb 2024
Thank you for your feedback.

8/10 – Goed

Yvonne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Front Office Manager op 7 feb 2024
Thank you for your feedback.

10/10 – Uitstekend

Shannon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Front Office Manager op 7 feb 2024
Thank you for your feedback.

8/10 – Goed

Tom San

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A nice place to stay
2 nachten verbleven in januari 2024
Reactie van Front Office Manager op 20 feb 2024
Thank you for your Feedback.

8/10 – Goed

Alessandro

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very noisy. Area not great.
2 nachten verbleven in december 2023
Reactie van Front Office Manager op 20 feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Thank you for your feedback.

10/10 – Uitstekend

Latonia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Front Office Manager op 20 feb 2024
Thank you for your feedback.