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Beoordelingen van Novotel Newcastle Beach

4.5 out of 5
Novotel Newcastle Beach
5 King Street, Newcastle, NSW

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 485 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 360 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 97 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 42 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 1001 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Lucien

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Receptie kon vriendelijker.

10/10 – Uitstekend

Jan

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

4/10 – Matig

Jay

Negatief: Voorzieningen
Not a thi g
1 nacht verbleven in april 2024

6/10 – Redelijk

Steve

Reisde met familie
Positief: Personeel en service, voorzieningen
The staff were very friendly and helpful and the location is great, but the ocean view balcony room we booked was in fact a room looking directly into an office building with a slight view of the water over top of the office building. The office staff were very visible to us and had a direct view to our room which was very unnerving. The balcony was also locked and not useable. The room also had a musty/cleaning product smell that was very noticeable. These items unfortunately made our stay at Novotel disappointing, despite the extremely nice front desk staff and great area the hotel is located in. The room we were in should be properly advertised and not over-sold. We would not have paid as much as we did had we known the actual situation.
1 nacht verbleven in april 2024

10/10 – Uitstekend

MARY

2 nachten verbleven in april 2024

8/10 – Goed

DANNY

Reisde met familie
close to beach and city, easy walk to really interesting areas of Newcastle
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Priscilla

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Darlene

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very helpful and very friendly and nice,the room was very clean
1 nacht verbleven in februari 2024
Reactie van James op 29 feb 2024
Dear Darlene,Thank you for taking the time in providing a review about your recent stay. We are glad you enjoyed your stay and hope to welcome you back to the hotel in the near future.Kind Regards,James

10/10 – Uitstekend

Rachel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location near the beach and restaurants. Lovely staff! Would stay here again.
1 nacht verbleven in januari 2024
Reactie van James op 29 feb 2024
Dear Rachel,Thank you for taking the time in providing a review about your recent stay. We are glad you enjoyed your stay and hope to welcome you back to the hotel in the near future.Kind Regards

6/10 – Redelijk

Zana

Positief: Personeel en service
1 nacht verbleven in januari 2024
Reactie van James op 29 feb 2024
Dear Zana,Thank you for taking the time in providing a review about your recent stay. We are glad you enjoyed your stay and hope to welcome you back to the hotel in the near future.Kind Regards

8/10 – Goed

Maria

1 nacht verbleven in januari 2024
Reactie van James op 29 feb 2024
Dear Maria,Thank you for taking the time in providing a review about your recent stay. We are glad you enjoyed your stay and hope to welcome you back to the hotel in the near future.Kind Regards,

10/10 – Uitstekend

Corina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van James op 29 feb 2024
Dear Corina,Thank you for taking the time in providing a review about your recent stay. We are glad you enjoyed your stay and hope to welcome you back to the hotel in the near future.Kind Regards

10/10 – Uitstekend

Sascha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Near to the Beach perfect
1 nacht verbleven in januari 2024
Reactie van James op 29 feb 2024
Dear Sascha,Thank you for taking the time in providing a review about your recent stay. We are glad you enjoyed your stay and hope to welcome you back to the hotel in the near future.Kind Regards

2/10 – Ontzettend slecht

Matthew

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Allan Bartholin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Elizabeth

1 nacht verbleven in december 2023

10/10 – Uitstekend

Edward

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location
Great hotel in a great location. Close to downtown and the beach areas.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Chris

1 nacht verbleven in november 2023

10/10 – Uitstekend

Michael

2 nachten verbleven in november 2023

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All round very good. Great location, close to beach and quiet. Surprisingly good bistro restaurant at the hotel and had a lovely meal the one night we stayed and then buffet breakfast the morning we left. Will be back.
1 nacht verbleven in november 2023
Reactie van James op 9 nov 2023
Dear Michael,Thank you for taking the time in providing feedback about your recent stay. We are thrilled to hear you enjoyed the location and the meals in the restaurant. We hope to welcome you back to the hotel soon

8/10 – Goed

jooho

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
출장으로 이용했는데 깨끗하고 무난했습니다
1 nacht verbleven in oktober 2023
Reactie van James op 29 okt 2023
친애하는 주호 님,시간을 내어 최근 숙박에 대한 피드백을 제공해 주셔서 감사합니다. 우리는 당신이 즐거운 시간을 보냈다는 소식을 듣고 기쁘게 생각하며 가까운 시일 내에 다시 당신을 환영하기를 바랍니다.친절한 감사

10/10 – Uitstekend

Andrew

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van James op 29 okt 2023
Dear Andrew,Thank you for taking the time in providing feedback about your recent stay. We are glad yo hear you enjoyed your stay and hope to welcome you back in the near future.Kind Regards

8/10 – Goed

Jonathan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location and drifting desk staff
1 nacht verbleven in oktober 2023
Reactie van Lily op 25 okt 2023
Dear Jonathan, We are so pleased to hear that you enjoyed your recent stay. We hope to see you back at the hotel soon. Warm Regards, Lily

8/10 – Goed

Jon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the location with the opportunity to watch whales at play from the balcony of the room overlooking the sea.
4 nachten verbleven in oktober 2023
Reactie van Lily op 25 okt 2023
Dear Jon, Thank you for taking the time to provide a review of your recent stay, we are so glad to hear that you enjoyed your stay. We hope to see you back soon. Warm Regards, Lily

8/10 – Goed

Dinis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Lily op 23 okt 2023
Thank you for your feedback Dinis, we are so glad you enjoyed your stay and hope to see you soon.

6/10 – Redelijk

Louisa

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid
NO water bottles or any minibar in room. had to drink tap water. room was looking tired and not overly clean. Huge thickness of dust under the bed. Bed was comfortable.
1 nacht verbleven in oktober 2023
Reactie van Lily op 12 okt 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 – Uitstekend

Nichanan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Family rooms is huge and bed are very comfortable
1 nacht verbleven in oktober 2023
Reactie van James op 29 okt 2023
Dear Nichanan,Thank you for taking the time in providing a review about your recent stay. We are glad to hear you enjoyed your stay. We hope to welcome you back in the future.Kind Regards

4/10 – Matig

Shayne

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Hairdryer was not function normally and had a head that did not match/fit the unit. Spa not functional. Having to pay additionally for parking where as most other hotels include parking for free. Window latch not able to be secured properly, letting the cold in. AC did not work. It would turn on for a second and then it would go off.As result couldn't heat the room Restaurant chairs were all worn out. It is not what you'd expect from a hotel like Novotel.
1 nacht verbleven in september 2023
Reactie van James op 27 sep 2023
Dear Shayne,Thank you for taking the time to tell us about your experience at the Novotel Newcastle Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have passed on your comments to the team about the room to the team for further investigation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,

8/10 – Goed

Stan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van James op 15 sep 2023
Dear Stan,Thank you for taking the time in providing a review, and glad you enjoyed your stay.We hope to welcome you back soon.

10/10 – Uitstekend

Matt, Llanarth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed 2 nights, the room was nice, clean and it was refreshing to stay in a hotel that had a shower that didnt flood the bathroom floor for a change. We got in later on the first night but were still able to get a really nice meal in the restaurant at 8:30pm. Our only gripe was the lack of a smart TV.
2 nachten verbleven in september 2023
Reactie van James op 11 sep 2023
Dear Matt,Thank you for taking the time in providing feedback about your recent stay. We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will pass on your comments about the TV to the relevant department. We hope to welcome you back soon.Kind Regards,James

8/10 – Goed

William, SOUTH TURRAMURRA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location near City Beach, Light Rail, Restaurants
2 nachten verbleven in augustus 2023
Reactie van James op 3 sep 2023
Dear William,Thank you for taking time in providing feedback about your recent stay. We are glad you enjoyed your stay and hope to welcome you back soon.Kind Regards

2/10 – Ontzettend slecht

Kathleen

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2023
Reactie van Novotel Newcastle Beach op 6 aug 2023
Hi Kathleen,Thank you for taking the time in providing a review about your stay. We apologise that the standard was not up to expectation.Kind Regards

8/10 – Goed

Andrew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great friendly staff. Really comfy bed. Conveniently located.
2 nachten verbleven in juli 2023
Reactie van James op 4 aug 2023
Hi Andrew,Thank you for taking the time in providing a review about your recent day. We are glad you enjoyed your stay and hope to welcome you back.Kind Regards,

10/10 – Uitstekend

Shibli

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
3 nachten verbleven in juli 2023
Reactie van James op 4 aug 2023
Hi Shibli,Thank you for taking the time in providing a review about your recent day. We are glad you enjoyed your stay and hope to welcome you back.Kind Regards,

10/10 – Uitstekend

Galiema

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location opposite the beach. Free upgrade was welcomed after a long drive. Great staff
1 nacht verbleven in juli 2023
Reactie van James op 4 aug 2023
Hi Galiema,Thank you for taking the the time in providing feedback about your recent stay. We are glad you enjoyed your stay, and hope to welcome you back soon. Kind Regards

10/10 – Uitstekend

Chad

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A great location within walking distance of the beach and plenty of restaurants in the area. The facilities are great, especially the gym.
2 nachten verbleven in juli 2023
Reactie van James op 4 aug 2023
Hi Chad,Thank you for taking the time in providing a review about your recent day. We are glad you enjoyed your stay and hope to welcome you back.Kind Regards,

8/10 – Goed

Brooke

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location, comfort, ease of check in
1 nacht verbleven in juli 2023
Reactie van James op 4 aug 2023
Hi Brooke,Thank you for taking the time in providing a review about your recent day. We are glad you enjoyed your stay and hope to welcome you back.Kind Regards,

4/10 – Matig

Christina

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
Love the location and have stayed previously and had a lovely time. The service this time was terrible and exacerbated simple problems that could have been easily solved. A couple of times we were told (having arrived on Friday evening, that the issue couldn't be addressed until Monday. We were staying 4 nights at $200 a night, and that nothing could be done until our last day seemed ridiculous (couldn't fix in the internet in our room, didn't replace a phone handset that was broken (had to call reception from my mobile), curtains in the room with internet didn't fit the windows (too short and too narrow)).
4 nachten verbleven in juni 2023
Reactie van James op 4 aug 2023
Good Morning Christina,Thank you for taking the time in taking time in providing feedback about your recent stay. We apologise that your stay was not up to Novotel standard. I have passed on your feedback to our maintenance and housekeeping department for further investigation. Again, thank you for taking the time in providing feedback. Kind Regards

10/10 – Uitstekend

Tanya

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van James op 4 aug 2023
Hi Tanya,Thank you for taking the time in providing a review about your recent day. We are glad you enjoyed your stay and hope to welcome you back.Kind Regards,

8/10 – Goed

Susan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Staff were friendly. Room can be cleaner and windows too. But overall experience was good
2 nachten verbleven in juni 2023
Reactie van James op 15 jun 2023
Dear Susan,Thank you for your feedback. I will pass on your feedback to the housekeeping department for further investigation. Kind Regards

4/10 – Matig

Matthew

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The ‘king bed’ was just two single beds pushed together. Was disappointing for $380 a night.
1 nacht verbleven in mei 2023
Reactie van James op 15 jun 2023
Good Morning,Thank you for taking the time in providing feedback. I will pass on your feedback to the relevant departments. Kind Regards

10/10 – Uitstekend

Dena

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff are very nice. Was a pleasure to stay there.
1 nacht verbleven in mei 2023
Reactie van James op 19 mei 2023
Hi Dena,Thank you for taking the time in providing feedback. We are happy you enjoyed your stay and hope to welcome you back soon!

10/10 – Uitstekend

Annette, Charlestown

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great proximity to beach and local restaurants and cafes
1 nacht verbleven in april 2023
Reactie van James op 19 mei 2023
Dear Annette,Thank you for taking the time in providing feedback. We are happy you enjoyed your stay and hope to welcome you back soon!

10/10 – Uitstekend

Anna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great room - spacious, new, clean. Very comfy bed. Hotel is in a great location, very close to the beach.
2 nachten verbleven in januari 2023
Reactie van James op 19 mei 2023
Dear Anna,Thank you for taking the time in providing feedback. We are happy you enjoyed your stay and hope to welcome you back soon!

10/10 – Uitstekend

Sharon

1 nacht verbleven in maart 2023

10/10 – Uitstekend

Leanne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

Rachel

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff here were absolutely amazing. It was my wedding weekend and they went above and beyond to make sure we were catered for.
2 nachten verbleven in februari 2023

6/10 – Redelijk

April

Reisde met partner
Good location. Hot in the foyer. Spa working but no bubbles.
2 nachten verbleven in januari 2023

6/10 – Redelijk

Marie

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
It was ok. Nothing exceptional or luxury. The spa room was hot and badly needed ventilation. The chemical fumes stung my eyes and I needed to leave. Probably a bit over priced.
4 nachten verbleven in januari 2023

8/10 – Goed

Paul

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Getting stung $25 a night for parking is a bit rich though.
4 nachten verbleven in januari 2023