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Beoordelingen van Copthorne Hotel Newcastle

4 out of 5
Copthorne Hotel Newcastle
The Close, Quayside, Newcastle-upon-Tyne, England

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 808 van 1543 beoordelingen" "
Gastenscore: 8 - Goed. 493 van 1543 beoordelingen" "
Gastenscore: 6 - Redelijk. 167 van 1543 beoordelingen" "
Gastenscore: 4 - Matig. 52 van 1543 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 23 van 1543 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Dennis

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Ken op 25 jan 2024
Many thanks for your valued feedback. Best regards,Ken EllingtonGeneral Manager

10/10 – Uitstekend

Christine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel lovely friendly staff
1 nacht verbleven in mei 2024
Reactie van Nicolas Nasser op 21 mei 2024
Many thanks for your valued feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Quayside location, close to all you need.
2 nachten verbleven in mei 2024
Reactie van Ken op 20 mei 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 – Uitstekend

Marie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were lovely and friendly, the male cleaner working on the rooms when we checked in was so friendly and helpful also. The room was great.
1 nacht verbleven in mei 2024
Reactie van Nicolas Nasser op 16 mei 2024
Many thanks for your valued feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 – Goed

Anthony

Positief: Netheid, personeel en service
2 nachten verbleven in mei 2024
Reactie van Nicolas Nasser op 9 mei 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

8/10 – Goed

Susan

Positief: Netheid, personeel en service
3 nachten verbleven in mei 2024
Reactie van Nicolas Nasser op 9 mei 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

8/10 – Goed

Zsolt

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Riverside location. Quiet, clean and tidy - comfortable.
1 nacht verbleven in april 2024
Reactie van Ken op 6 mei 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 – Redelijk

Muhammad

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
Service was ok most of the things are help yourself like no one to take your bags and no room service. Location is good but hotel itself feels old with old decor.
1 nacht verbleven in april 2024
Reactie van Ken op 6 mei 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 – Goed

Sharon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Nicolas Nasser op 29 apr 2024
Many thanks for your lovely which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 – Goed

Rosalie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The plus was free parking, within walking distance of city centre, provided you ordered and paid for breakfast the night before, it provided good value for money, and quality bathroom towels. Hotel is aged and rooms would benefit from a 'face lift'. Happy to recommend.
4 nachten verbleven in april 2024
Reactie van Nicolas Nasser op 28 apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 – Goed

STEADY

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel just a bit too noisy probably other rooms are fine but mine was overlooking the bins and on the busy railway line side.
1 nacht verbleven in april 2024
Reactie van Nicolas Nasser op 23 apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 – Uitstekend

Richard, Cleveland

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
it was very nice
1 nacht verbleven in april 2024
Reactie van Ken op 16 apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 – Uitstekend

Roger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Nicolas Nasser op 16 apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 – Goed

Joud

Reisde met partner
Positief: Voorzieningen
Old but nice. The parking situation should be better explained
2 nachten verbleven in april 2024
Reactie van Nicolas Nasser op 11 apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 – Goed

Edward

Reisde met partner
Positief: Netheid, personeel en service
Noice of trains
3 nachten verbleven in april 2024
Reactie van Nicolas Nasser op 9 apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 – Goed

Kirsty

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Nicolas Nasser op 11 apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 – Goed

Colin

Reisde met familie
Positief: Voorzieningen
It was a good stay, but the rooms are in need of an update.
1 nacht verbleven in maart 2024
Reactie van Ken op 8 apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 – Goed

Chris

1 nacht verbleven in april 2024
Reactie van Nicolas Nasser op 25 apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 – Uitstekend

Henry

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay. Nice comfortable room.
1 nacht verbleven in april 2024
Reactie van Ken op 5 apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 – Goed

Linda

Reisde met partner
Loved being on the water
7 nachten verbleven in maart 2024
Reactie van Ken op 5 apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 – Redelijk

Marina

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
The only good thing is the location of this hotel. It's a four stars hotel but the person at reception didn't even ask me my name or welcome me when we arrived, simply told me it wasn't time to check in (which I knew) and made it seem like a favour to leave our bags at the hotel until check in (a service I knew they provided but was not offered until I asked). Then basically we had no other conversations with the staff. Checked in online giving them information they should already have from the booking via expedia and even got a check out link!! So basically it's expensive and there's 0 service. The location is the only reason to stay at this hotel. Waking up with the sun and seeing the river was amazing.
2 nachten verbleven in maart 2024
Reactie van Nicolas Nasser op 1 apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

6/10 – Redelijk

Chung Yin

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
In desperate need of refurbishment.
2 nachten verbleven in maart 2024
Reactie van Nicolas Nasser op 1 apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 – Goed

Gillian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location on the Quayside. Parking onsite & good price for city centre. Staff attentive & friendly. We had club room located on 5th floor. Views of the river. Great size room and very comfy bed. Very clean & eveything you need for some time away. Furniture a bit dated but other than that a lovely stay. Have stayed in a few hotels in Newcastle & this has been best for location & parking. Would visit again.
1 nacht verbleven in maart 2024
Reactie van Nicolas Nasser op 28 mrt 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great spot along the river, with excellent views from the room.
2 nachten verbleven in maart 2024
Reactie van Nicolas Nasser op 28 mrt 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 – Uitstekend

Graham

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed for one night as attending an event in Newcastle. Particularly impressed with all the staff we met. Great hotel and will be back.
Reactie van Nicolas Nasser op 25 mrt 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regardsNicolas Nasser Operations Manager

10/10 – Uitstekend

Kay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Nicolas Nasser op 25 mrt 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regardsNicolas Nasser Operations Manager

8/10 – Goed

Alison

2 nachten verbleven in maart 2024
Reactie van Ken op 8 apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 – Uitstekend

Georgia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly, helpful staff. Comfortable room. Lovely view of the riverside from the room. Convenient for centre.
1 nacht verbleven in maart 2024
Reactie van Nicolas Nasser op 18 mrt 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

6/10 – Redelijk

Paul

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Great location hotel property requires refurbishment
1 nacht verbleven in maart 2024
Reactie van Nicolas Nasser op 18 mrt 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our Saturday night stay. The room was large and clean with a nice view of the river. Parking was really convenient (£10) and the breakfast was excellent. Only a 10-15 min walk to the utilita arena. This our go to hotel at Newcastle.
1 nacht verbleven in maart 2024
Reactie van Nicolas Nasser op 18 mrt 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

10/10 – Uitstekend

Caroline

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Nicolas Nasser op 18 mrt 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

10/10 – Uitstekend

Lindsay

1 nacht verbleven in maart 2024
Reactie van Ken op 8 apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything Superb hotel extremely comfortable Staff amazing
1 nacht verbleven in maart 2024
Reactie van Nicolas Nasser op 18 mrt 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

8/10 – Goed

Craig

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
VIP services good
1 nacht verbleven in maart 2024
Reactie van Ken op 14 mrt 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 – Goed

Marie

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen
The room on arrival was very clean. Lovely views. The pillows not the comfiest. It was a bit dated in the bathroom however nice hot water for a bath and shower. The hairdryer did not work, which did cause us a problem. Good facilities, such as tea/coffee, with refrigerator. Tv is a good size and quality.
1 nacht verbleven in maart 2024
Reactie van Ken op 11 mrt 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 – Uitstekend

Zoe

Reisde met partner
Great location and walking distance to everything , great views from our room , super clean with all you need for an overnight stay . Staff extremely helpful will be by back .
1 nacht verbleven in maart 2024
Reactie van Ken op 11 mrt 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 – Uitstekend

Kathryn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location close to amenities good service has a car park! Nice breakfast x
1 nacht verbleven in maart 2024
Reactie van Ken op 11 mrt 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 – Redelijk

Sarah

Reisde met een groep
Positief: Personeel en service
Breakfast was lovely however room really cold despite having a small heater on and carpet very tired looking.
1 nacht verbleven in maart 2024
Reactie van Ken op 11 mrt 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 – Uitstekend

Marie

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Can’t wait to stay again - lovely hotel.
1 nacht verbleven in maart 2024
Reactie van Ken op 11 mrt 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 – Redelijk

Linda

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Ken op 11 mrt 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 – Uitstekend

Stephen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel and location
1 nacht verbleven in maart 2024
Reactie van Ken op 11 mrt 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 – Redelijk

Rachel

Zakenreiziger
Positief: Netheid
Most staff good, some less so. Rooms and decor are rather tired, clean but tired.
2 nachten verbleven in februari 2024
Reactie van Nicolas Nasser op 4 mrt 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Good check in. Friendly check in staff Bar staff not so much. Breakfast very good.
1 nacht verbleven in maart 2024
Reactie van Nicolas Nasser op 4 mrt 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser

6/10 – Redelijk

Roy, Basingstoke

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Staff lovely and breakfast was good, but various parts of the hotel looking tired. Waste bin in the room hadn't been emptied from the previous occupant. The bath was pathetic. After an early start, a long drive and a long day I was looking forward to bath to relax. The bath was so shallow that when I got in with the water level near to the overflow, I was only partly submerged. I'm 6ft 2 and 16st, so on the larger side, but never had a problem with a bath like this before. It was like trying to have a bath on a tray. I ended up having a shower instead rather than the "soak" I wanted...
1 nacht verbleven in februari 2024
Reactie van Nicolas Nasser op 4 mrt 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser

6/10 – Redelijk

Elizabeth

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable stay. Disappointing breakfast (as add on to our stay). No labelling of milk eg, whole, skimmed, yoghurt also not labelled and no option for fat free. No option for poached eggs or alternative hot breakfast to traditional full English. Underwhelming breakfast and labelling would benefit. I would stay again but room only.
1 nacht verbleven in februari 2024
Reactie van Ken op 1 mrt 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 – Uitstekend

Chris

1 nacht verbleven in februari 2024
Reactie van Nicolas Nasser op 20 mrt 2024
Many thanks for your lovely review which is greatly appreciated. We look forward to welcoming you back very soon .Kind regardsNicolas NasserOperations Manager

10/10 – Uitstekend

Neil

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the fact that we had a view of the river,and that we could see the bridges across the Tyne
3 nachten verbleven in februari 2024
Reactie van Nicolas Nasser op 25 feb 2024
Dear Valued Guest,Thank you very much for taking the time to write about your recent experience at the Copthorne, Newcastle. We truly appreciate your wonderful feedback and are delighted to learn that you had an enjoyable stay with us.I am thrilled to hear that you were pleased with your room, especially our unique design which allows a panoramic view of the river. Your kind words have been passed on to our team who, I am certain, will be encouraged by your remarks. It is always rewarding to hear when our guests enjoy their stay with us.Once again, thank you for your feedback. We look forward to welcoming you back in the near future and hope that your next visit will be even more enjoyable.Kind Regards Nicolas NasserOperations Manager

6/10 – Redelijk

Mark

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Lovely clean room and as described Bathroom dated No hot water in the morning- waited 50 mins called reception- sent maintenance- told me to run a bath tap and hot water will come to sink. Shared it was a regular occurrence. On arrival told to park in multi story rather than disabled bay at front and use the lift- unacceptable approach to disabled guest with walking issues. Poor experience overall. On check out shared water issue with reception team and was told they would inform manager - offered we were happy to discuss but heard nothing.
1 nacht verbleven in februari 2024
Reactie van Nicolas Nasser op 24 feb 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

6/10 – Redelijk

Josh

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service
Lobby and bar are lovely, gym is small and rooms could do with a bit of an update.
4 nachten verbleven in februari 2024
Reactie van Nicolas Nasser op 24 feb 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

10/10 – Uitstekend

Barbara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Nicolas Nasser op 24 feb 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager