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Beoordelingen van River Rapids Inn

2.5 out of 5
River Rapids Inn
4029 River Rd, Niagara Falls, ON

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 448 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 343 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 110 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 55 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 44 van 1000 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Biennalyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, clean and very convenient. A place to stay, that you will come back for the next trip in Niagara Falls.
2 nachten verbleven in april 2024
Reactie van Guest Services op 30 apr 2024
Hello Biennalyn,Thank you for your positive review, we look forward to having you back!

10/10 – Uitstekend

Terry, Brampton

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, nice atrium at the pool. A bit outdated, but has been refurbished nicely. Front desk staff amazing!
2 nachten verbleven in april 2024
Reactie van Guest Service op 28 apr 2024
Hello, TerryIt was a pleasure having you stay at our hotel, we appreciate the constructive feedback. Hope to see you again soon.

2/10 – Ontzettend slecht

Gary

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beware of the $20 parking charge they try to make you pay on arrival, just park on the street. Limited room facilities , no coffee or tea in the rooms
1 nacht verbleven in april 2024
Reactie van RRI op 27 apr 2024
Hello GaryWe do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. Thank you very much. Kindest Regards, River Rapids Inn

8/10 – Goed

Melissa

Reisde met partner
Positief: Voorzieningen
We will be back. Thank you
1 nacht verbleven in april 2024
Reactie van . op 22 apr 2024
we appreciate your time for the feedback . you most welcome next time , we make sure to make your stay more spacious.

4/10 – Matig

Mélanie

Reisde met familie
Positief: Netheid, personeel en service
Vieux et cher pour son apparence, surtout qu’ils demandent 50$ pour le stationnement en plus!
2 nachten verbleven in april 2024
Reactie van . op 20 apr 2024
I apologies for the bad experience you had with us but the parking is 20 per night , we will make sure to improve our services . thank you for your feedback

8/10 – Goed

Bridgette

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
*
2 nachten verbleven in april 2024
Reactie van RRI op 19 apr 2024
Hi BridgetteThank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

10/10 – Uitstekend

Shenise

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great price for everything you get!
1 nacht verbleven in april 2024
Reactie van RRI op 19 apr 2024
Hi Shenise,Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

4/10 – Matig

Billy

Negatief: Staat van de accommodatie en faciliteiten
Water in shower was lukewarm. Basics.
2 nachten verbleven in april 2024
Reactie van RRI op 19 apr 2024
Hi BillyThanks for your feedback.

6/10 – Redelijk

Brian

Positief: Personeel en service
3 nachten verbleven in april 2024
Reactie van RRI op 13 apr 2024
Hi BrianThank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

8/10 – Goed

Dwayne

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were given an upgrade to the top floor (4th) overlooking the Niagara River. Looking straight ahead it’s hard to see the river (because it’s so far down) but great view of the river and whirlpool area when you look to the left. Great staff and clean room, only negative would be the older heating/cooling unit which over dried out the room when we had the heat on, but at least it worked. Included standard breakfast was good. Highlights were the friendly and attentive staff and the view.
1 nacht verbleven in april 2024
Reactie van RRI op 13 apr 2024
Hi DwayneThank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

10/10 – Uitstekend

Gilles, Toronto

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place, very cost effective
1 nacht verbleven in april 2024
Reactie van RRI op 17 apr 2024
Hi Gilles , Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

10/10 – Uitstekend

Otto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Tbd
1 nacht verbleven in april 2024
Reactie van RRI op 13 apr 2024
Hi OttoThank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

8/10 – Goed

Rebecca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van RRI op 13 apr 2024
Hi Rebecca Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

10/10 – Uitstekend

Desiree

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent place to stay!
3 nachten verbleven in april 2024
Reactie van RRI op 9 apr 2024
Hi Desiree ,Thank you for the to rating and choosing to stay with us and sharing your review. We are grateful for your feedback and hope you will revisit us. Best Regards River Rapids Inn

8/10 – Goed

Allison

3 nachten verbleven in april 2024
Reactie van Guest Services op 30 apr 2024
Hello, AllisonWe appreciate your rating!

10/10 – Uitstekend

robert, Tillsonburg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van RRI op 13 apr 2024
Hello Robert,Thank you very much for sharing your experience at the River Rapids Inn. We are pleased you enjoyed your stay at our property. Please contact us if you need any help for your next stay! We look forward to welcoming you back soon. Thank you very much. Kindest Regards,River Rapids Inn

10/10 – Uitstekend

Gwen

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van RRI op 13 apr 2024
Hello Gwen, Thank you very much for sharing your experience at the River Rapids Inn. We are pleased you enjoyed your stay at our property. Please contact us if you need any help for your next stay! We look forward to welcoming you back soon. Thank you very much Kindest Regards,River Rapids Inn

10/10 – Uitstekend

Amanda

1 nacht verbleven in april 2024
Reactie van Guest Service op 28 apr 2024
Hello, Amanda Thank You for your positive feedback, we appreciate it!

6/10 – Redelijk

Carlos

Reisde met een groep, Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Disappointed with the heated pool. We arrived Friday night. Hotel was full, pool was heated and full of guests. Next day, not that many guests, and they turned off the heat. The sauna also didn’t work. Usually I wouldn’t make a big deal, but we choose this property in between few other because of the heated pool. We asked the management, they claimed they turned on, but the water was never warm. ( would take few good hours to heat)
2 nachten verbleven in maart 2024
Reactie van RRI op 6 apr 2024
Hello CarlosWe do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. Thank you very much. Kindest Regards, River Rapids Inn

10/10 – Uitstekend

Hermis

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing front desk service. Rooms very clean Nice breakfast. I’ll be back to that Hotel whenever I go to Niagara Falls
1 nacht verbleven in maart 2024
Reactie van Anjali op 6 apr 2024
Hi Hermis ,Thank you for the to rating and choosing to stay with us and sharing your review. We are grateful for your feedback and hope you will revisit us. Best Regards River Rapids Inn

6/10 – Redelijk

Leigh-Anne

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The pool area is severely outdated and requires renovation.
1 nacht verbleven in maart 2024
Reactie van RRI op 19 mrt 2024
Hi Leigh Anne,Thank you for choosing to stay with us and sharing your review. We are grateful for your feedback and hope you will revisit us. Best RegardsRiver Rapids Inn

6/10 – Redelijk

Ann

Reisde met partner
Positief: Netheid
While the location was close to the river the area was not close to any other amenities
4 nachten verbleven in maart 2024
Reactie van RRI op 19 mrt 2024
Hi Ann Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

2/10 – Ontzettend slecht

Omkar

No one available in the night, our room door was not opening, nobody responding over phone. We needed to break open the door to get inside, never recommend the hotel
2 nachten verbleven in maart 2024
Reactie van RRI op 17 mrt 2024
Dear Guest,Thank you for your feedback

4/10 – Matig

maryoris

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
I didn't like the facilities, because of the price and because they charge for parking.
1 nacht verbleven in maart 2024
Reactie van RRI op 17 mrt 2024
Hello Maryoris,We do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. Thank you very much. Kindest Regards, River Rapids Inn

10/10 – Uitstekend

Rebecca

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay at River rapids inn. We were charmed by the lady at the concierge who gave us great tips. We went on a hike at Niagara glen Got takeout from jal mahal and were blown away. Will be staying here again!!!!
1 nacht verbleven in februari 2024
Reactie van RRI op 13 mrt 2024
Hi Rebecca Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

10/10 – Uitstekend

Marco

Reisde met partner, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall the staff was good, was not happy that you guys called me and asked what time I was coming and that check in is not later than 10pm which your website says 12pm, this is not acceptable. Also the food was terrible and was cold the eggs were horrible and were cold same with the sausage I wouldn’t even be surprised if they were from the day before. The room was obviously just renovated but you guys could not clean it up after then was still dust on the counter and dirt on the floor, also the tv never worked in either room and same with the microwave. The pool was definitely not heated and was extremely cold. Long story short if you say the hotel has something it better have it.
2 nachten verbleven in februari 2024
Reactie van RRI op 26 feb 2024
Hi Marco,Thank you for bringing the issues to our attention. We apologize for the inconvenience during your stay. We look forward to welcoming you in future.

10/10 – Uitstekend

Randy

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Nice clean rooms
4 nachten verbleven in februari 2024
Reactie van RRI op 23 feb 2024
Hi Randy ,Thank you for the to rating and choosing to stay with us and sharing your review. We are grateful for your feedback and hope you will revisit us. Best RegardsRiver Rapids Inn

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place was clean and the amenities were as advertised. Staff was friendly.
1 nacht verbleven in februari 2024
Reactie van RRI op 23 feb 2024
Hello KevinThank you very much for sharing your experience at the River Rapids Inn. We are pleased you enjoyed your stay at our property. Please contact us if you need any help for your next stay! We look forward to welcoming you back soon. Thank you very much. Kindest Regards,River Rapids Inn

8/10 – Goed

ELIZABETH

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van RRI op 23 feb 2024
Hi Elizabeth,Thank you for choosing to stay with us and sharing your review. We are grateful for your feedback and hope you will revisit us. Best RegardsRiver Rapids Inn

6/10 – Redelijk

CANDY

Reisde met partner
Positief: Netheid
bath tub max.hot is only a bit warm, only one set of shower gel, 2 bottle of water per stay (booked for 2 nights ). Didnt provide hot water kettle or coffee maker. breakfast included but sauage, eggs and harshbrown is cold. No vending machine
2 nachten verbleven in februari 2024
Reactie van RRI op 19 feb 2024
Hi Candy,Thank you for choosing our hotel and taking time to share review. We are genuinely sorry for the negative experience you had in room . We will address these concerns with proper individuals, and will take corrective actions to improve our overall guest experience.We thank you for your patience.Best Regards

2/10 – Ontzettend slecht

Sanjana

Positief: Netheid
Very noisy neighbours where I couldn’t sleep. Tried calling the front desk and would not pick up. Will not stay here again.
2 nachten verbleven in februari 2024
Reactie van RRI op 19 feb 2024
Hello Sanjana,Thank you for taking the time to write a review about your recent stay at our property. We do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. We appreciate your honest feed back and we will keep working hard to meet our guests' needs. Thank you very muchKindest Regards, River Rapids Inn

6/10 – Redelijk

Pushpapalan

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Breakfast area & washroom is clean, beds were done well. Staff were nice & helpful, didn't have any concerns. Parking area is not cleaned. Additional charges for parking & room service(parking $20 Room service $5 HST) in addition to payment at the time of booking. The building gives an overall feeling poor condition
1 nacht verbleven in februari 2024
Reactie van RRI op 19 feb 2024
Hi Pushpapalan,Thank you for choosing to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

8/10 – Goed

Frank

2 nachten verbleven in februari 2024
Reactie van rri op 24 mrt 2024
Hi FrankThank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

2/10 – Ontzettend slecht

Eriko

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van RRI op 11 feb 2024
Hello Eriko,Thank you for taking the time to write a review about your recent stay at our property. We do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. We appreciate your honest feed back and we will keep working hard to meet our guests' needs. Thank you very much. Kindest Regards, River Rapids Inn

10/10 – Uitstekend

Hilario

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van River Rapids Inn op 11 feb 2024
Hi Hilario,Thank you for choosing to stay with us and sharing your review. We are grateful for your feedback and hope you will revisit us. Best RegardsRiver Rapids Inn

4/10 – Matig

ali

Negatief: Staat van de accommodatie en faciliteiten
No warm pool ... parking not included and expensive
1 nacht verbleven in januari 2024
Reactie van Salim op 4 feb 2024
Hello, Guest. Thank you very much for sharing your experience at the River Rapids Inn. We do apologize for the challenges you encountered during your stay. We appreciate your honest feed back and we will keep working hard to meet our guests' needs. Please contact us if you need any help for your next stay! We look forward to welcoming you back soon. Thank you very much. Kindest Regards,River Rapids Inn

6/10 – Redelijk

Christine

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to family, smell like bug spray. Breakfast was horrible, cold eggs and they were stirred to so much looked like minced granules. The food was not fresh. Front desk arrival was rude, and returning the key card he never said a word, not a thank you or acknowledgment I was there. Very disappointing again. And Parker fee of 20 dollars ridiculous for that neighborhood.
1 nacht verbleven in januari 2024
Reactie van Radha op 4 feb 2024
Hello, Guest. Thank you very much for sharing your experience at the River Rapids Inn. We do apologize for the challenges you encountered during your stay. We appreciate your honest feed back and we will keep working hard to meet our guests' needs. Please contact us if you need any help for your next stay! We look forward to welcoming you back soon. Thank you very much. Kindest Regards,River Rapids Inn

10/10 – Uitstekend

Anuar

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and warm hotel
Reactie van Radha op 4 feb 2024
Hello, Guest. Thank you very much for sharing your experience at the River Rapids Inn. We are pleased you enjoyed your stay at our property. Please contact us if you need any help for your next stay! We look forward to welcoming you back soon. Thank you very much. Kindest Regards,River Rapids Inn

2/10 – Ontzettend slecht

Madhava raju

1 nacht verbleven in januari 2024
Reactie van Radha op 4 feb 2024
Hello Guest, Thank you for taking the time to write a review about your recent stay at our property. We do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. We appreciate your honest feed back and we will keep working hard to meet our guests' needs. Thank you very much. Kindest Regards,River Rapids Inn

10/10 – Uitstekend

Rajbir

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van RRI op 16 jan 2024
Hi Rajbir,Thank you for choosing to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future.Best Regards River Rapids Inn

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid
Negatief: Comfort kamer
Good: => Hotel was clean => I didn't use the pool - but the pool looked fantastic => Receptionist was polite => The bathroom had nice hot water Personal Mistakes made that I should've seen: => Actually far away from Clifton Hill and the Falls - that's on me, I should've google mapped it. => $5 resort fee charged on top of whatever you pay -> this is written at the very very bottom of the hotel.com page for this resort. I thought this should've been included but wasn't. the bad:- => $20/= parking fee. Literally like three streets away you can park for free.
1 nacht verbleven in januari 2024
Reactie van RRI op 16 jan 2024
Hi , It's great to hear that your overall stay at River Rapids Inn was fantastic! We always appreciate your presence at our hotel. Looking forward for the next visit. Best regards, River Rapids Inn

8/10 – Goed

Jia Hong

Reisde met familie
Positief: Personeel en service, voorzieningen
The bath water does not work properly and staff changed to another room. There is parking charge $20 per night, they dropped to $10. Not sure if all hotels in area charged this, but this is first time havecto pay parking while staying in a hotel.
2 nachten verbleven in januari 2024
Reactie van RRI op 16 jan 2024
Hi Hong,Thank you for choosing our hotel and taking time to share review. We are genuinely sorry for the negative experience you had in room regarding shower. We will address these concerns with proper individuals, and will take corrective actions to improve our overall guest experience. We thank you for your patience. Best Regards

10/10 – Uitstekend

Ali

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van ga op 7 jan 2024
Thank you for the rating

8/10 – Goed

Christopher

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Grounds appeared well-kept.
1 nacht verbleven in december 2023
Reactie van ga op 7 jan 2024
Thank you for the positive feedback

10/10 – Uitstekend

Ana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van ga op 7 jan 2024
We love your 5 star rating.

6/10 – Redelijk

Owais

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van ga op 7 jan 2024
Your feedback is appreciated

10/10 – Uitstekend

Butu

1 nacht verbleven in december 2023
Reactie van Radha op 4 feb 2024
Hello, Guest. Thank you very much for sharing your experience at the River Rapids Inn. We are pleased you enjoyed your stay at our property. Please contact us if you need any help for your next stay! We look forward to welcoming you back soon. Thank you very much. Kindest Regards,River Rapids Inn

4/10 – Matig

TSECHOE, Toronto

1 nacht verbleven in december 2023
Reactie van Radha op 4 feb 2024
Hello, Guest. Thank you very much for sharing your experience at the River Rapids Inn. We do apologize for the challenges you encountered during your stay. We appreciate your honest feed back and we will keep working hard to meet our guests' needs. Please contact us if you need any help for your next stay! We look forward to welcoming you back soon. Thank you very much. Kindest Regards,River Rapids Inn

8/10 – Goed

Ritu

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van anjali op 5 jan 2024
Hi Ritu,Thank you for choosing to stay with us and sharing your review. We are grateful for your feedback and hope you will revisit us. Best RegardsRiver Rapids Inn

6/10 – Redelijk

Khelifa

1 nacht verbleven in december 2023
Reactie van RRI op 5 jan 2024
Hi KhelifaThanks for your feedback. Looking forward to welcoming you in future.