4/10 – Matig
Sherry S.
11 sep 2021
Booked At Beach Quarters, Hotel overbooked moved us to another hotel
We booked at Beach Quarters, 1 bedroom Ocean Front for 229 per night, great location, unfortunately the hotel oversold and the property manager called us the day before our arrival and offered a studio in the same hotel or an Oceanfront bedroom with 2 balconies in a different Ocean Front hotel. We definitely wanted a 1 bedroom. He did advise us that Ocean Sands was dated and offered a full refund if we didn't like the 2 options. I should have checked the reviews before agreeing, but at that moment we barely had cell service, yet internet. We went with the different hotel with the 1 bedroom at Ocean Sands.
The living suite was ocean front, there was no balcony bedroom ocean front. The bedroom was hot, the bedroom ac did not work. Luckily we brought a fan and put it in front of bedroom door to get some air moving. I can overlook dated, but the floor was more comfortable than the couch., I had to put pillows on the couch in order to sit on it to watch a movie. The bed was lumpy and uncomfortable. We were on the 2nd floor, the balcony door only locked by a pin., The pool was a covered rooftop bacteria infested 130 degree sauna. The hotel did offer to move us. I checked the reviews after agreeing to this hotel and decided a move wasn't going to be any better. I should have checked the reviews before agreeing to this change. We would have cancelled. Ocean Sands staff was friendly., The room was clean. The location was fantastic. There was a great dining area called Johnny Manana's. Food and staff was great. Would not recommend this hotel unless they did some serious updates. At least get a comfortable sofa and new mattress.
Sherry S.
3 nachten verbleven in augustus 2021