We rented the condo because it was in the same building where we had once owned a unit and knew the building to be well maintained and safe. On the day we were to check in, we received a text that there were festivities and Main street was closed. That meant we had to park blocks away and walk to the office to get the key. Since my husband is on a walker and I am recuperating from knee surgery, we decided to arrive at a later time. The office was closed so we called the number we had been given for late arrival. They weren't sure who to call but said to enter the 408 code on the keypad for late arrivals. That would have been easy but next to the buttons were numbers, several that you couldn't read clearly as they were written on tape with marker and have bled into the marker so as to be virtually unreadable. I called the answering service back and told her there was no way to know which buttons to push as you couldn't read the numbers. She had no idea who to call or what to do. (Apparently later she located someone). Only thing we knew to do was try different combinations and hope it didn't jam. Eventually we were able to get in and get the keys and info.
Arriving at the Condo, the body odor in the condo was really bad. We opened the doors and sprayed the rooms. The stove was filthy with pieces of something in the bottom of the burners, the oven door was broken to the extent we wouldn't use it because it looked as though it would fall out at any moment.....broken through in several places......., the bathmats were filthy. The floors were clean as were the countertops but that was the only saving grace.
The next day my husband opened the microwave door and the grill above the microwave popped off and hit him in the nose causing a nasty cut. It was obvious the grill had been broken for sometime as the point of break was rusted.
We didn't call repair as we deal with that enough in every day life and didn't wish to deal with it when on "vacation". We ended up eating our meals out - very expensive - but I wasn't going to cook on the dirty stove or wash silverware and clean the silverware drawer of crumbs and dirt.
So disappointing. I reported all of the above to the property manager who was very professional and hopefully she will see that things get brought up to standards.
Needless to say, we will not stay there again.
