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Beoordelingen van El Toro Motel Numurkah

2.5 out of 5
El Toro Motel Numurkah
142- - 146 Melville Street, Numurkah, VIC

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 26 van 137 beoordelingen" "
Gastenscore: 8 - Goed. 46 van 137 beoordelingen" "
Gastenscore: 6 - Redelijk. 26 van 137 beoordelingen" "
Gastenscore: 4 - Matig. 20 van 137 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 137 beoordelingen" "

7,6/10

Netheid

7,0/10

Personeel en service

6,4/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

4,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Leanne

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing to like except at least the aircon worked. Everything was dirty, only three extremely flat pillows provided for three adults, one with no pillow case. Two thin towels provided for three adults you could almost see through. No cups or spoons for the coffee provided. Scruffy men lurking in the pool area staring at us and sleeping on a mattress. Pool obviously not cleaned in forever. Never anyone in reception and when calling was told to help ourselves from room 10 which was not locked but no cups etc, towels there either, was two more thin pillows with cockroaches inside the pillow cases. We left a day early. How can Expedia and others take bookings for this motel? How are they even open at all?
3 nachten verbleven in maart 2024

4/10 – Matig

Thomas

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
You would have rocks in your head to stay there!
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Jennifer

1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Sue Foster

1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Billy

1 nacht verbleven in februari 2024

4/10 – Matig

Rob

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
We had been forewarned by a relative who lives in town that the motel had gone downhill recently. We thought we'd give it a go anyway. Upon arrival there was no-one at reception and no response when ringing the doorbell. Another person staying there said they had to wander up to the local pizza shop (also managed by the motel owners) to get any service. We had to call two phone numbers listed on the front door before someone answered. Our first impression when opening the door was the overwhelming smell of cigarette smoke, in defiance of the 'No Smoking' signs. While the room was spacious and the bed comfortable, maintenance of the room and property was poor. The knob on the outside of the bathroom door was missing; the normal supporting bracket for the shower was loose so the showerhead wouldn't hold; one of the tap handles fell off when in the shower as the retaining screw was missing; there was no chair in the unit, and the chairs outside were in an unusable condition. One of the windows was cracked and had been boarded up. While basic tea making facilities were provided, there was no coffee or teaspoons. While we could cope with most of the above, the all-pervasive smell of cigarette smoke was the big downer for us. It is unacceptable in 2024 to allow guests to sleep in a room that has been smoked in and furthermore, there appeared to be no functioning smoke alarm. These are serious health and safety hazards that must be addressed by the owners.
1 nacht verbleven in januari 2024

6/10 – Redelijk

Gary Thomas

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The photos online are obviously out of date as the property itself is quite dated, with broken furniture and pot plants littering the surrounds. The room was adequate, but could do with a major spring clean - curtains dusty and mouldy on the back. The sheets were clean and bed comfortable, water was hot. The staff seemed friendly enough.
2 nachten verbleven in december 2023

4/10 – Matig

Cate

Negatief: Netheid
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Mandy

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pulled up at the property and very run down and unkept outside. No staff at the property on check in in office hours. Called the phone number and told key was in the room. Upstairs room with rubbish outside of room on balcony, used alcohol bottles. On entering the room, very dated, cobwebs in windows and carpet had visible dirt on it as if it hadn't been vacuumed. Repairs to cracked and damaged tiles uneven and poorly completed. Bathroom door didn't shut, poor security with a press button lock on the external door which was loose. On returning later that night patrons in the next room loud and drinking alcohol with music playing. Locked the door and went to bed. Noise and music continued and then someone tried to enter our room. They did not get in, but couch was pulled up to the door as extra security. Drinking, music and laughing could be heard by several males. Started to go to sleep and then a fight breaks out, screaming, yelling, swearing, banging against the wall. It sounded like someone was pushed down the stairs. Police were called and when they arrived we felt safe enough to leave the room. Worst motel, do not stay there. We left the property not staying longer than 4 hours in that motel room. We drove all the way home in the middle of the night, very upset. This motel should be shut down, not safe, not clean, service is zero.
2 nachten verbleven in december 2023

4/10 – Matig

Neil

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place was dirty inside and out.Not a place I would stay at again or recommend to anyone
1 nacht verbleven in november 2023

4/10 – Matig

Kerri

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This motel needs a LOT of work doing to it! Sheets were clean, pillows were comfy, that's all it had going for it! The mirrors, 3 in total (?) were smudged, the dining table was dirty, the windows had the remnants of something running down them. Very dated bedding & curtains. The shower was decaying and had a disgusting rubber shower mat in it. A grotty old couch was outside our room to enjoy the views of the creek across the road, I wouldn't have sat on it if I was having a heart attack!! The bed was uncomfortable and the springs creaked everytime we moved in it, not to mention the fact the bed was on coasters on floating floor boards and due to the uncomfiness of it we nearly ended up on the other side of the room. When I did put the bed back into place there were old tissues under it!! There was a broken electrical plug plugged in next to the bed, it was the cord for a powerboard which went into the bathroom to power the fridge and micowave!! The TV reception was bad, that didn't really bother us as we weren't in the room long enough too care. The room slept four, which we didn't need, there were only three mugs and they were all different, no glasses. It is such a pity this motel is so bad because Numurkah is such a pretty town that I would visit again, but not at this motel. It served a purpose to lay our heads down after a late night celebration, but we would NEVER stay here again!
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Annie

Reisde met een groep
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was no milk, no crockery or cutlery . The room was jammed with 2 single beds, a queen bed and a sofa. The aircon didnt work properly and the person who checked us in didnot know if we had paid or not. It was shabby all round.
1 nacht verbleven in oktober 2023

8/10 – Goed

Craig

Reisde met partner
Room was good clean
2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Natalie

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This place is real rundown and needs a lot of work. Ok for 1 night stay f you’re desperate but needs a lot of work. Super outdated inside the room and out, almost looks haunted and get a really miserable feeling staying there, don’t recommend.
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Brooke

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Took my girls there didn't look anything like the website extremely dirty was expected to stay 2 nights checked out the next day only thing was owner was nice enough to refund the 2nd night accommodation, would not recommend this place at all needs a lot of TLC
2 nachten verbleven in september 2023

10/10 – Uitstekend

Brian

Excellent service
2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Stephanie

1 nacht verbleven in september 2023

8/10 – Goed

Justin

Reisde met partner
Positief: Netheid, personeel en service
Current renovations in progress likely to improve, very noisy neighbours in next room talking loudly till 3 am struggled to sleep
1 nacht verbleven in september 2023

4/10 – Matig

William

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
Balcony doors onto street could not be locked and front door needs replacing after obvious damage.
1 nacht verbleven in augustus 2023

4/10 – Matig

Terence

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location good and bed comfortable. No one to check in at 1830, despite advertising open till 2130. Room smelly and heater of limited effectiveness. No remote for TV and the one eventually supplied after approximately two hours, didn’t work! Cups unwashed since previous occupant, with a used tea bag label stuck in the bottom - disgusting!
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Alex

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Smelly towels overall grubby
1 nacht verbleven in augustus 2023

4/10 – Matig

Arthur

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
4 nachten verbleven in juli 2023

6/10 – Redelijk

Nicola

1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Kirsty

Reisde met familie
Negatief: Personeel en service
Pay the extra and stay elsewhere! Our sleep was abruptly interrupted by an ice addict having a psychotic episode in the adjoining room at 2am. Balcony door didn't lock, no crockery or cutlery in the room. We left early and stayed our extra night in Numurkah elsewhere at a professionally run establishment. Shame because under previous owner it was a good stay. Never again El Toro!!
2 nachten verbleven in mei 2023

4/10 – Matig

Michelle

Reisde met partner, Reisde met familie
Negatief: Netheid
It was dirty was not happy with the service it looked different in the website they need to be reviewed .
1 nacht verbleven in mei 2023

2/10 – Ontzettend slecht

Natalie

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property needs a health and safety officer to go through it it was disgusting.
1 nacht verbleven in mei 2023

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Find something else
It started with call saying they were overbooked then told us they managed it. When arrived they told us room number over the phone. It was ok room but it was joined to the cleaner's room or office with glass door not locked. For us big issue of privacy. Our bed was so hard that both of us couldn't sleep. The shower door was not working. The location was great.
1 nacht verbleven in april 2023

4/10 – Matig

Veronica

1 nacht verbleven in maart 2023

8/10 – Goed

Neville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Mona is a very pleasant person and is good at her position
3 nachten verbleven in maart 2023

2/10 – Ontzettend slecht

Jiali

1 nacht verbleven in maart 2023

4/10 – Matig

Chris

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Our room wasn’t clean. There was hair in the sink and dust everywhere. There was tea and coffee but no spoons. No plates or anything to eat from. I wouldn’t recommend staying here. It was pretty bad.
1 nacht verbleven in december 2022

6/10 – Redelijk

Ali Rahim

Reisde met familie
Positief: Netheid, personeel en service
All good, the only problem air condition was not working
1 nacht verbleven in december 2022

8/10 – Goed

Joshua

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
The staff were very friendly and helpful.
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Graeme

1 nacht verbleven in december 2021

8/10 – Goed

Clyde

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The El Toro is in Numurkah's main street close to the Numurkah Cafe which is open to 8.30 pm. The place is older but in good condition and the price is reasonable. What I really liked was the relaxed and efficient staff and the lack of fuss.
1 nacht verbleven in september 2022

8/10 – Goed

Leo

Positief: Netheid, personeel en service en voorzieningen
El Toro are doing some Reno’s which is good as it was due. At check in I was not clear that I had booked on Wotif and the receptionist charged me again for the room. It was all fixed the next morning.
1 nacht verbleven in augustus 2022

4/10 – Matig

Kayla

1 nacht verbleven in juli 2022

2/10 – Ontzettend slecht

Jesse

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
DO NOT STAY HERE!
This hotel showed availability on Hotels.com, we booked and then call the hotel about arrival time and the hotel owner said they were fully booked. Hotels.com then kept our money and the Hotel itself never returned the non-refundable fee --- complete scam and super annoyed by Hotels.com. Racked up a $100 phone bill calling Hotels.com to sort out the issue as we were on business travel --- we were forced to try to find other accomodation at a late hour and almost had to sleep in our car --- no resolution and no refund. Considering dumping Hotels.com all together --- unbeliveable bad service!
1 nacht verbleven in mei 2022

6/10 – Redelijk

Helen

3 nachten verbleven in maart 2022
Reactie van Mona Han op 29 mrt 2022
Thank you for your comments, appreciate and welcome stay next time

8/10 – Goed

allan ross

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Like the pool and the location to the shops in the main Street staff friendly and very helpful 👍
3 nachten verbleven in maart 2022

8/10 – Goed

Rob, Biggera Waters

Positief: Netheid, personeel en service
convenience
1 nacht verbleven in februari 2022
Reactie van Mona Han op 29 mrt 2022
Thank you for your message, I appreciate it

10/10 – Uitstekend

Jason

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent little room with everything needed. Hospitality of Owner was exceptional. Will alwmways stay there when there visiting.
1 nacht verbleven in mei 2021
Reactie van Rod op 27 mei 2021
Pleased you enjoyed your stay

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid
The room was comfortable & clean. We had no complaints.
1 nacht verbleven in maart 2021
Reactie van Rod op 27 mrt 2021
Thank you

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are extreamly friendly and welcoming. They were available for all enquiries and made the stay here feel more like home and welcoming. The pool is lovely and the location is set by the river so you can hear the wildlife which is a beautiful thing to wake up too. Definatly qorth the stay if you visit numurkah.
1 nacht verbleven in maart 2021
Reactie van Rod op 8 mrt 2021
Thank you

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
The Motel was a little old and tired, but was a comfortable bed.
1 nacht verbleven in december 2020

8/10 – Goed

adam, geelong

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
clean & simple.... very nice managers/owners.... would stay again
1 nacht verbleven in december 2020

6/10 – Redelijk

Sam, Deer Park Victoria

Reisde met partner
unfortunately it was nothing like we thought it would be... it was OK but we wouldn't stay their again. not for $130.00 per night. However it was clean.
1 nacht verbleven in december 2020

10/10 – Uitstekend

GarryandWendy, Anglesea , Victoria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable and clean room in centre of Numurkah Would definitely stay again
1 nacht verbleven in november 2020
Reactie van Rod op 1 dec 2020
Thank You

8/10 – Goed

Peter

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2020
Reactie van Rod op 1 dec 2020
Thank You