Deluxe studio suite | Privékeuken | Een koelkast, een magnetron, een koffiezetapparaat/waterkoker
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Beoordelingen van Perle d'Or City Apartments

3 out of 5
Perle d'Or City Apartments
13 de la Sallestraat, Oranjestad

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 32 van 70 beoordelingen" "
Gastenscore: 8 - Goed. 10 van 70 beoordelingen" "
Gastenscore: 6 - Redelijk. 5 van 70 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 70 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 70 beoordelingen" "

7,8/10

Netheid

5,0/10

Personeel en service

7,8/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
its a boutique hotel experience, we loved it, super central located, walking distance shopping malls, 500 metres from the beach, great ambiance, nice decorated rooms, hot shower and comfi beds
1 nacht verbleven in februari 2021
Reactie van Monastery op 7 feb 2021
Dear Guest Thanks for your review

6/10 – Redelijk

Guy

Manque d entretien et de staff sur place
7 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Aaliyah

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
I contacted the property for check-in instructions and received an automated reply. Arrived at the property and there was a phone number written on a piece of paper taped to the wall. Called and had to stand in the sun waiting for someone to arrive. The person who came did not speak English. She called her daughter to translate and her daughter was also not able to translate. When they opened the gate for us to enter, the property looked abandoned. No other guests visible. The restaurant was visibly unclean, even had wood lice running along the walls. The overall experience turned me off and I decided not to stay. Ending up booking another hotel on the spot. Do NOT recommend! And they won’t offer any refund. Unbelievable.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Sabrina

Positief: Netheid, staat van de accommodatie en faciliteiten
Me sentí muy cómoda durante mi estadía de una semana en Perle d'Or Apartments y segura de dejar mis pertentencias en la suite. El Apart está ubicado a 10min caminando del centro de Oranjestad, hay un supermercado muy cerca y restaurantes/bares también. Las habitaciones son modernas, amplias y confortables como se muestran en las fotos e incluso cuentan con aire acondicionado. Dejé una garantía en efectivo y me la devolvieron a mi salida cuando verificaron que todo estuviera ok. Tengo algunas sugerencias a mejorar: - Portería 24h o alguien disponible para acudir en caso de una emergencia, por ejemplo cuando alguien tiene un accidente o se olvida las llaves. - Mejor comunicación, no responden a los mensajes tan rápido y al ser extranjeros esto es importante porque no tenemos un número local. Agradecer a la sra. Irma por su gentil y bonita atención lo cuál influyó en mi decisión de permanecer más días aquí. Definitivamente volvería a reservar aquí si vuelvo a Aruba. Totalmente recomendado! Muchas gracias
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Sabrina

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Perle d'Or Apartments op 24 mrt 2024
Thank you very much for the excellent rating. We really appreciate it and hope to see you again in the future

10/10 – Uitstekend

VENKATA

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Perle d'Or Apartments op 24 mrt 2024
Thank you for your 5 star rating, we really appreciate it. Most important of all, we are glad you enjoyed your stay with us

4/10 – Matig

Juan Carlos Perez

7 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Elvis

Negatief: Netheid, staat van de accommodatie en faciliteiten
The lady that was in charge was great but is not like the pictures they don't have supplies for a kitchen shampoo or anything to wash the dishes no ice cube tray
2 nachten verbleven in februari 2024
Reactie van Perle d'Or Apartments op 24 feb 2024
Dear Elvis, we appreciate your feedback and will do our utmost to improve our services and product.

2/10 – Ontzettend slecht

GEOFFREY A

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The photographs on the site are not only misleading they are fake. The furniture and fixtures shown do not exist. Something went terribly wrong with this property and it should not be promoted on sites like Expedia without someone verifying the accuracy of the information. During our 10 day stay (we tried to relocate but couldn’t due to Carnival season) some people left after one night or refused to stay, there were sex workers operating out of room 4. No restaurant or any food service at all , no bar, infrequent room services due to only one employee on the property. The roof of the gazebo by the pool was collapsing. The interiors of the rooms were bare concrete floors and walls and dilapidated furniture. There was hot water only in the shower, the kitchenette and bathroom sinks had only cold water. This degree of deception should be criminal and I write this not only as a review but a condemnation of an industry that would expose unwary customers to an unacceptable experience.
Reactie van Perle d'Or Apartments op 24 feb 2024
Dear Geoffrey, thank you for taking the time to give us your feedback. We always welcome feedback in order to improve our service and product. We apologize for the inconvenience caused to you. We are glad to inform that this year we will be doing some important updates, upgrades and maintenance to the property. In no way do we intend to deceive anyone. Some people like the property and enjoy their stays and come back. Others simply don't and thats OK. This is a matter of expectation and taste als also price / quality balance.

10/10 – Uitstekend

Esteban

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good service, good location and the best of all, so quiet

8/10 – Goed

Sayeeda

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The place is nice and clean. Our room was on the second floor was very aesthetically pleasing. Lots of power outlets in the room, which is great. The housekeeping lady is wonderful at maintaining the property. We got fresh towels everyday. The water pressure in the shower is great, and the pool on the property was nice and clean as well, which we appreciate. The area could’ve been a little quieter, the internet at the hotel itself was really spotty and weak, and the place was listed as “breakfast available” with a fee, but that wasn’t the case when we arrived. The listing on Expedia even had photos of breakfast. But overall it was a great experience, place in a very convenient location close to city, restaurants and beaches
9 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Miguel

Negatief: Netheid, staat van de accommodatie en faciliteiten
Quiero mi dinero de vuelta tube Que alojarme en otro hotel quiero mis Dolares de vuelta
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Gianella

5 nachten verbleven in oktober 2023

10/10 – Uitstekend

Lason

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Can’t beat the price. Everything in walking distance. KFC & Burger King less than a block away. Pool was nice and refreshing. Mattress was amazing. Saved money staying here versus an expensive resort.
8 nachten verbleven in april 2023
Reactie van Perle d'Or Apartments op 24 jun 2023
Thank you so much for this 5 out of 5 rating and your nice review. We really appreciate it. We hope to see you again in the future

2/10 – Ontzettend slecht

Shaul

Negatief: Netheid, comfort kamer
3 nachten verbleven in januari 2023

8/10 – Goed

Doris

Reisde met partner
Positief: Netheid, voorzieningen
It was an easy walk to the main part of town. Room was spacious and looks like the picture. Pool was fantastic. Restaurant on property was excellent. No reception so it was difficult to ask a quick question. Staff who came every other day were great and helped with anything we needed. Sofa in room was tired. Bed was good. They didn't turn the hot water on when we arrived so no hot water for a day, but not bad. Fairly quiet. Slept well
3 nachten verbleven in oktober 2022

6/10 – Redelijk

Damien

Zakenreiziger
Positief: Netheid
Very original look ...spacious...
4 nachten verbleven in oktober 2022

2/10 – Ontzettend slecht

MONICA

Negatief: Netheid, comfort kamer
Would not recommend
This place is an abandoned building disguised as a hotel!! BEWARE AND STEER CLEAR! I believe it’s being rented to locals as short-term rentals, I was the only guest that I could see. No available staff, no check-in or front office. The woman who picked me up from the airport handed me my room key, and also charged me $30 to pick me up two hours after I had landed. No credentials, unmarked car, and very BIZARRE! Upon arriving at this “hotel” the room had holes in the walls AND ceiling. I ended up covering the holes in the bathroom and shower to give myself some peace of mind that no one was watching me. There was no hotel room phone and no room services (food, bellhop, etc), no housekeeping staff available to replenish towels, no office to report to, my room was only cleaned once during my week long stay. I had no one to call when there was a lizard in my room that I could not get out. The windows also do not open. I was concerned for my safety while I stayed there. I tried to contact hotels.com to get a refund and check into a different hotel during my stay but I could not find any number of contact information.
5 nachten verbleven in juni 2022
Reactie van Monastery Team op 15 jul 2022
Dear Monica, we appreciate the fact that you took your time to write about your experiences at The Monastery Suites. We will surely take your comments into consideration in our plans of improvements of our product and services.

10/10 – Uitstekend

Steven

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very helpful and I enjoyed my short stay.
2 nachten verbleven in april 2022
Reactie van Monastery Suites op 13 apr 2022
Thank you for your nice and kind words

2/10 – Ontzettend slecht

patricia

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Ladies please don’t book this hotel it’s not safe it’s moldy no service no security I have pic it’s not safe at all …..
4 nachten verbleven in maart 2022
Reactie van Monastery Suites op 2 apr 2022
Dear Guest, thank you for giving your honest feedback. It is unfortunate to hear about your low-rated experience - if you would like to offer us any more information, don't hesitate to send us an e-mail.

6/10 – Redelijk

Alicia

1 nacht verbleven in maart 2022
Reactie van Monastery Suites op 19 mrt 2022
Dear guest, thank you for your review.

4/10 – Matig

Francisco Manuel

Negatief: Netheid, comfort kamer
2 nachten verbleven in maart 2022
Reactie van Monastery Suites op 14 mrt 2022
Dear guest, thank you for your review.

2/10 – Ontzettend slecht

Baldi Mefer

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Was not able to check in. Upon arrival nobody was present. I walked around and shouted for assistance for a good 20-30min. Called number provided and no response either. Crazy part was we had messaged earlier to confirm my flight and time of arrival details. After getting fed up and traveling with my children, we had to leave and pay $200 elsewhere. I tried to cancel another booking I had with them and theey refused to issue a refund for both stays. They claim they were present and available when I have proof showing otherwise. Hotel on the outside seems sketchy as heck, pool area not too bad, beyond that I cant say. Very disappointed because the pictures make it seem like a nice place but upon doing more research, we were not the first people that this has happened to.
1 nacht verbleven in februari 2022
Reactie van Perle dOr op 11 mrt 2022
Dear Baldi, thanks for giving your feedback. Indeed as we stated before, our colleague was there at the property before your estimated time of arrival already and waited for a good hour. After this she had to go handle another guest at another property, but came back to see if you had arrived. Furthermore, we have not received any calls that day. It's sad that it turned out this way. We apologize for the inconvenience.

2/10 – Ontzettend slecht

Antonio

Zakenreiziger
Negatief: Comfort kamer
Absurd
I couldn't stay in the hotel, as there was nobody to check me in...
1 nacht verbleven in februari 2022
Reactie van Monastery Suites op 16 feb 2022
Dear guest, we want to offer our sincerest apologies for this inconvenient matter.

10/10 – Uitstekend

Arielle

Reisde met een groep
Positief: Netheid, comfort kamer
Best experience!!
So amazing Orlando is the best!
1 nacht verbleven in januari 2022
Reactie van Monastery Suites op 31 jan 2022
Hello Arielle, thank you for your feedback! We appreciate it greatly.

10/10 – Uitstekend

BELINDA

5 nachten verbleven in december 2021

8/10 – Goed

John

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2021

8/10 – Goed

Christian

Negatief: Comfort kamer
3 nachten verbleven in november 2021
Reactie van Monastery Suites op 29 nov 2021
Hello Christian, thank you for your honest and positive feedback! We appreciate it greatly.

8/10 – Goed

Monica

Positief: Netheid, comfort kamer
Limpieza
Muy original el hotel y las habitaciones, tranquilo y céntrico , Gracias a Orlando por su hospitalidad. Lo único detalle es que la habitación tenía un ligero olor a humedad.
1 nacht verbleven in oktober 2021
Reactie van Monastery Suites op 27 okt 2021
Thanks for your honest feedback - it is greatly appreciated! We will take a further look into the issue regarding the smell in the room and hope to fix this. Thanks for your stay and hope to see you again soon!

4/10 – Matig

YU RU

Negatief: Netheid, comfort kamer
1 nacht verbleven in september 2021
Reactie van Monastery Suites op 16 sep 2021
Dear Guest, thank you for giving your honest feedback. It is unfortunate to hear about your low-rated experience - if you would like to offer us any more information, don't hesitate to send us an e-mail.

6/10 – Redelijk

Tynesha

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Monastery Suites is physically a gorgeous property with unique architecture and interior design and beautiful artwork throughout. Perhaps due to Covid and labor shortages, the communication and service were subpar. There is no front desk or staff on-site and no available food as advertised. We had some contact with the hotel (management?) via the Expedia app, but there was a language barrier and delays in having our requests fulfilled. All-in-all I would stay again just with the knowledge of the property's defeciencies and a plan for food and transportation.
2 nachten verbleven in september 2021
Reactie van Monastery Suites op 9 sep 2021
Dear Tynesha, It is great to hear that you enjoyed your stay at Monastery Suites! We understand your dissatisfaction regarding the lack of on-site staff and the unavailability of certain foods. Because we take matters like these serious, we will be taking a closer look into this situation. We hope to see you again soon.

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Required me to taxi to another property to check in. An extra $30 taxi fee. Very unprofessional that this was asked of me.
1 nacht verbleven in augustus 2021
Reactie van Monastery Suites op 9 sep 2021
Dear guest, we want to offer our sincerest apologies for this inconvenient matter. We wholeheartedly understand your complaint and take matters like this very serious. We will be taking a closer look into this situation with hopes this can be resolved.

4/10 – Matig

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, voorzieningen
First off, they offer grocery package and will bring it without telling you how much it is first so you’re stuck paying for what they bought. Second, there’s no wash cloths. Third and most importantly there was hair in my shower.. black mold in the shower and in both sinks. I live in the US so I’m familiar, she tells me it’s the color of the concrete but when she “cleaned” it with bleach some of it came off so I was still exposed to mold. I contacted the team and all they said was “your stay is ending soon”. It’s cheap but it’s just not worth it. The pool also wasn’t cleaned.
4 nachten verbleven in juli 2021
Reactie van Monastery Team op 1 aug 2021
Dear guest, thanks for taking your time to write about your stay wit us. You ordered a list of very specific items which where all bought for you with exception of the oysters, which weren’t available at that time. We charged you the exact amount we purchased the items for and added a service fee of $10 on top.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
The room has everything you need. The breakfast was great. The service in general was very good. The customer service was attentive and friendly. We really enjoyed our stay at the hotel. The design of the interior of the room is very special and the decoration is very authentic.
3 nachten verbleven in juli 2021
Reactie van Team Monastery op 23 jul 2021
Thank you so much for your all your nice comments. Hopefully we will see you again in the future. Yours sincerely,

8/10 – Goed

Anthony

Positief: Netheid, comfort kamer
Aruba Vaca
Our 4 night stay was comfortable and clean. Liked the property theme. The staff was polite, helpful and friendly.
4 nachten verbleven in mei 2021
Reactie van Monastery op 5 jun 2021
Thank you for your review

10/10 – Uitstekend

Elizabeth

Reisde met een groep
Positief: Netheid, comfort kamer
Great stay!
We had a great stay! The room was beautiful and staff were all very nice. Convenient location and parking available for free right next door. Highly recommend!
5 nachten verbleven in maart 2021
Reactie van Monastery op 21 mrt 2021
Dear guest Thank you for your review

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Clean, towels, dishes robe to wear to pool, hostess helped with covid testing location and called taxi for me. Coffe maker but no coffee, asked for early checkin 6 days in advance room not ready when I arrived, van one way from airport $25 this is very high, no green salads on cafe menue.
2 nachten verbleven in februari 2021
Reactie van Monastery Team op 23 feb 2021
Hi, it was a pleasure hosting you at The Monastery Suites. Early check ins are always upon availability. In your case we did check you in earlier than our normal check in time which is 3 pm. Not to mention the fact that you arrived almost an hour earlier than you communicated to us. Even so we sent our shuttle right away to the airport to pick you up. We have all ingredients to make a delicious garden salad, if you had requested this to us we could have made this for you without any problems. Communication is important in situations like these.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Beautifull hotel i love it clean rooms nice and spacious lovely staff
1 nacht verbleven in februari 2021
Reactie van Monastery op 9 feb 2021
Thanks for your review

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Awesome place great ambiance top location beautiful and clean rooms very friendly staff.
1 nacht verbleven in februari 2021
Reactie van Monastery op 9 feb 2021
Thank you for your review

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
we loved the team, omg so friendly and rooms was super clean, we enjoyed that there was restaurant on the property, nice pool, we loved to be in the centre so we could easily walk to everywhere
1 nacht verbleven in februari 2021
Reactie van Monastery op 7 feb 2021
Dear Guest thank you for review

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in januari 2021
Reactie van Monastery op 21 feb 2021
Dear Guest thank you for review

10/10 – Uitstekend

Betty

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Had a wonderful stay here at the beautiful hotel in center of Oranjestad definitely lovely clean. Rooms awesome staff that do their upmost best everyday to please every guests needs 5 star quality god bless all the lovely staff of this hotel
1 nacht verbleven in januari 2021
Reactie van Monastery op 1 feb 2021
Thank you Miss Betty for your nice and kind words

10/10 – Uitstekend

Ferdinand

Zakenreiziger, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel good service I loved it thanks so much for the good care Dionnnnnnn!
1 nacht verbleven in januari 2021
Reactie van Monastery op 1 feb 2021
Thanks for your review

10/10 – Uitstekend

Mildredpinas

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay thanks Monastery suites clean rooms spacious and very quiet relaxing
1 nacht verbleven in januari 2021
Reactie van Monastery op 1 feb 2021
Thanks Mildred hoping to welcome you back soon

10/10 – Uitstekend

Altagracia

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Mooi hotel super service ruime kamers Ben super blij met mijo verblijf hier is zal Zeker terug komen volgendjaar
1 nacht verbleven in januari 2021
Reactie van Monastery op 1 feb 2021
Thanks for your review

10/10 – Uitstekend

ArelisFranken

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Super mooi hotel, schone kamers mooi ingericht allemaal, vriendelijke personeel zeker voor herhaling vatbaar!
1 nacht verbleven in januari 2021
Reactie van Monastery op 23 jan 2021
Thank you for your review

10/10 – Uitstekend

DeionGravador

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
clean and spacious rooms super nice pool deck, I will be back in December for a longer time.
1 nacht verbleven in januari 2021
Reactie van Monastery op 23 jan 2021
Thank you for review

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great Ambiance, lovely staff, rooms are clean comfortable beds hot shower refreshing and relaxing pool just amazing, Thanks Dion for the nice service.
1 nacht verbleven in januari 2021
Reactie van monastery op 14 jan 2021
Dear Guest Thanks for your review!

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
My stay was wonderful, the chapel drive restaurant serves amazing easy meals. The staff was very friendly
1 nacht verbleven in januari 2021
Reactie van Monastery op 9 jan 2021
Dear Guest, Thank you for your review we hope to welcome you soon back again your home Far away from home. Team Monastery & Chapel Drive.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The style is unique, service and attention were great.
1 nacht verbleven in januari 2021
Reactie van Monastery op 9 jan 2021
Dear Guest, Thank you for you review, we hope to welcome you soon back again. Your home FAR away from home. Team Monastery.