Accommodatievoorzieningen

Beoordelingen van Renaissance Wind Creek Aruba Resort

4.5 out of 5
Renaissance Wind Creek Aruba Resort
L G Smith Boulevard 82, Oranjestad

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 852 van 1243 beoordelingen" "
Gastenscore: 8 - Goed. 229 van 1243 beoordelingen" "
Gastenscore: 6 - Redelijk. 79 van 1243 beoordelingen" "
Gastenscore: 4 - Matig. 43 van 1243 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 40 van 1243 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

9,0/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Carmen

Reisde met familie
Positief: Voorzieningen
Top service
9 nachten verbleven in november 2023
Reactie van Renaissance Aruba op 5 dec 2023
Dear Carmen,Dear Guest,Thank you for your perfect score and kind words! We're thrilled to hear you experienced top-notch service during your stay. Our team takes pride in providing excellent service, and we're delighted it reflected in your experience. We look forward to welcoming you back for another fantastic stay in the future.Best regards,

10/10 – Uitstekend

Ariane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff, good service. Lovely dunner at Fresco and Nice lunch at the island. Hospitality room is also very nice to be able to use the shower before our flight Home
2 nachten verbleven in juli 2023
Reactie van Renaissace Aruba op 7 aug 2023
Dear Ariane, Thank you for your lovely review! We're delighted to hear that you had a wonderful experience at our resort.Our friendly staff takes great pride in providing good service, and we're thrilled that you enjoyed the lovely dinner at Fresco and a nice lunch on the island.We're glad you found the hospitality room convenient for freshening up before your flight home.Thank you for choosing to stay with us, and we hope to welcome you back soon for another enjoyable time at our Renaissance Resort.Best regards,

10/10 – Uitstekend

Marko

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Een geweldige accomodatie met een net zo geweldige locatie. De mogelijkheid om met de boot pendeldienst naar het Renaissance-eiland te kunnen is voor ons doorslaggevend. De service is perfect.
8 nachten verbleven in december 2022
Reactie van Renaissance Aruba op 13 dec 2022
Dear Marko, Thank you for choosing the Renaissance Aruba for your stay.We're delighted you had an amazing experience and would like to thank you for your feedback.We hope we can host you again if your travels bring you back to Aruba.warm regards,

8/10 – Goed

Ruben

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Renaissance Aruba op 13 dec 2022
thank you for the review

4/10 – Matig

Gerard Jan

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Hotel kan totaal niet aan zijn verwachtingen voldaan. Onderhoud loopt zwaar achter, alles is oud en versleten. Horeca gelegenheden zijn er, op zich voldoende, alleen zwaar over-priced. Kwaliteit van ontbijt buffet is beneden alle peil.
Reactie van Renaissance Wind Creek Aruba op 11 nov 2022
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We are conducting renovations at our Resort in order to upgrade our look and amenities. This is to provide our visitors with an even better stay. We are also saddened to hear your comments about our food, we take pride in the quality of our food and in delivering great-tasting meals. Again our apologies for the inconvenience caused and we hope we can host you again if your travels bring you back to Aruba. Sincerely,

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Top hotel en locatie. Wel prijzig. Jammer dat ze mijn verzoek niet toegekend hadden. Ik wilde graag een rustige kamer op een hoge verdieping. En kreeg een kamer op de 1e verdieping en aan het zwembad waar iedere dag harde muziek was. Dus het tegenovergestelde. En had hier een paar keer over gemaild en contact gehad met het hotel.
6 nachten verbleven in juni 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Receptie medewerkers waren geweldig
11 nachten verbleven in mei 2021

10/10 – Uitstekend

Thea

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in april 2021

10/10 – Uitstekend

Josephine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed at Renaissance Wind Creek Aruba Resort (Ocean Side) in a suite which included a bedroom, a bathroom, half-kitchen, balcony and a living with with a pull out sofa bed. We had two pools, one with a swim up bar, and a beach lagoon. There was also direct access to a boat that brought you to their private island, Renaissance Island, where you could swim with flamingos. I think just this part made the entire resort worth it. Food and drink prices were decent, almost as much as it was outside. There was a shuttle connecting to the other property that was closer to downtown so it was convenient to get to dinner or lunch or shopping.
5 nachten verbleven in april 2024

10/10 – Uitstekend

Linda, Charlotte

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort! Staff is extremely nice and accommodating. . Private island is amazing as are the Cabanas! Never felt crowded at all. Plenty of room to relax in the sun or shade and lots of options. Pools, Lagoon or the Island!
5 nachten verbleven in april 2024

10/10 – Uitstekend

Melanie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best part about this vacation was the private beach which had an adults only section.
4 nachten verbleven in april 2024
Reactie van Renaissance Aruba op 30 apr 2024
Dear Melanie, Thank you for your review! We're thrilled to hear that you enjoyed the private beach, especially the adults-only section. Providing a serene and exclusive environment for our guests is important to us, and we're delighted that you appreciated this feature. We hope to welcome you back for another relaxing getaway in the future!Warm regards,

10/10 – Uitstekend

Cheyenne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will be returning!
5 nachten verbleven in april 2024
Reactie van Renaissance Aruba op 29 apr 2024
Dear Cheyenne, Thank you for the fantastic rating! Your feedback means a lot to us. We'd love to hear more about what aspects of your stay you enjoyed the most so we can keep delivering great experiences.Regards,

10/10 – Uitstekend

Shareen

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great Service and Staff!! Everyone was friendly and accomodating.Perfect location easy walkability and very safe!!
3 nachten verbleven in april 2024
Reactie van Renaissance Aruba op 29 apr 2024
Dear Shareen, Thank you for your kind words! We're thrilled to hear that you enjoyed our service, staff, and convenient location. Providing a safe and welcoming environment for our guests is our top priority, and we're delighted that you felt at ease during your stay. We hope to welcome you back again soon for another fantastic experience!Regards,

10/10 – Uitstekend

Wilfred, Woodside

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Renaissance Aruba op 29 apr 2024
Dear Wilfred, Thank you for the outstanding rating! We're thrilled you had a fantastic experience with us. We'd love to know more about what made your stay so enjoyable so we can continue providing exceptional service.Regards,

10/10 – Uitstekend

Fang

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Renaissance Aruba op 29 apr 2024
Dear Fang, Thank you for the perfect score! We appreciate your feedback and hope to welcome you back soon.Regards,

10/10 – Uitstekend

Bernarda Mabel De Los

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was clean and great service
3 nachten verbleven in april 2024
Reactie van Renaissance Aruba op 23 apr 2024
Dear Bernarda Mabel, Thank you for your kind words! We're delighted to hear that you found our property clean and that you received great service during your stay.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another wonderful experience in the future.Warm regards,

6/10 – Redelijk

Corrinne

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Since we stayed here in 2022, the rooms have been renovated - they are smaller (rollaway no longer fits in King Suite bedroom), and it's louder (less soundproof from hall). The toilet faces the shower, which has a towel bar on the door, and they are now so close together that we hit our heads on the towel bar. Pool area and beach are a delight.
4 nachten verbleven in april 2024
Reactie van Renaissance Aruba op 23 apr 2024
Corrinne, Thank you for your feedback on your recent stay. We're glad you enjoyed the pool area and beach. We apologize for any inconvenience from the room changes. We'll review your comments for future improvements.If you have any more feedback or preferences for your next visit, please let us know. We hope to welcome you back soon.Warm regards,

10/10 – Uitstekend

Christopher

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property allows you to be away from the crowded beaches and allows access to a private island that can’t be beat. Plenty of food options within a 2-8 minute walk.
5 nachten verbleven in april 2024
Reactie van Renaissance Aruba op 23 apr 2024
Dear Christopher, Thank you for your wonderful review of Renaissance Ocean Suites! We're delighted to hear that you enjoyed the unique experience of our property, which offers a serene escape from crowded beaches along with access to our private island.It's great to know that you found the range of food options within a 2-8 minute walk convenient. We aim to provide our guests with a variety of dining choices to suit every taste.We appreciate your kind words and hope to have the pleasure of welcoming you back for another unforgettable stay.Warm regards,

4/10 – Matig

Luis

Reisde met een groep
Positief: Netheid
Renaissance Ocean Suites does not have a Gym. It does not have a beach. The island belonging to the Renaissance is full of rocks. They should take it upon themselves to clean up the rocks. Rooms are old looking and not updated. I felt like the rooms are from the 80s. Anyone looking for a beach? This place is not for you. If you wanna shop, then great, otherwise no bueno.
4 nachten verbleven in april 2024
Reactie van Renaissance Aruba op 23 apr 2024
Dear Luis, Thank you for taking the time to share your feedback about your recent stay at Renaissance Ocean Suites. We appreciate your thoughts and want to address your concerns.We regret to hear that you were disappointed by the lack of a gym and what you felt was an outdated appearance of our rooms. We'd like to clarify that we do have a gym available on the Renaissance Island, as well as another gym at the Marina Resort for guests' use.Regarding the beach, we do have a small beach area available for guests to enjoy at the Renaissance Ocean Suites and of course on our Private island. Additionally, while the island does have some rocky areas, we strive to maintain its natural beauty. However, we're glad to know you appreciated the proximity to shopping options.We hope you will consider staying with us again, allowing us the opportunity to provide you with an improved experience.Warm regards,

10/10 – Uitstekend

Leila

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent resort for our first time in Aruba! Definitely will be coming again!
5 nachten verbleven in april 2024
Reactie van Renaissance Aruba op 23 apr 2024
Dear Leila, Thank you for choosing Renaissance Ocean Suites for your first visit to Aruba! We're thrilled to hear that you had an excellent experience with us.It's wonderful to know that you enjoyed your stay so much that you're already planning to come back. We can't wait to welcome you again for another memorable stay in paradise!If you have any specific preferences for your next visit, please don't hesitate to let us know. We'll be more than happy to assist in making your return even more enjoyable.Warm regards,

10/10 – Uitstekend

Mexaline

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This resort is beautiful and we loved sitting at the bar enjoying drinks. We had a room at the top floor (6th floor) with an island view. The staff went above and beyond to make sure that we were satisfied with food and drinks. The free boat to Flamingo island with the resort stay was amazing as well. We loved our stay.
4 nachten verbleven in april 2024
Reactie van Renaissance Aruba op 18 apr 2024
Dear Mexaline, It's fantastic to hear you loved the bar drinks and the free boat to Flamingo Island. We can't wait to welcome you back for another great experience!Warm regards,

10/10 – Uitstekend

Allyn, Basking Ridge

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay for families as well as couples. Hotel is beautiful and staff friendly. And the best is of course Flamingo Island!!
2 nachten verbleven in april 2024
Reactie van Renaissance Aruba op 18 apr 2024
Dear Allyn, We appreciate your fantastic review! It's wonderful to hear that your stay with us was excellent for both families and couples. Your compliments about our stunning hotel and welcoming staff are truly valued.We're thrilled that you had the opportunity to enjoy Flamingo Island, one of our most cherished amenities! We eagerly await the chance to host you again for another memorable experience.Warm regards,

10/10 – Uitstekend

Neleen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Renaissance Resort Is The Utmost BEST 5 STAR Resort . Each And Everyone Was So Welcoming , Nice , Friendly Homely And I Could Go On And On . The Hotel Is Very Clean All The Staff And Guest That I Met Was Very Nice And Friendly .The Rooms Are Very Huge And The Furniture Are Very Modern And Unique .My Suite Was On The 5 th Floor And My Room Had Ocean View , Sea View & Garden View So You Know It Felt Like I Was In HEAVEN !!! MISS ICOLYN My Houskeeper Wonderful !!! Whenever We Go On Our Days Activities And Come Back The Room Was Always Ver SPOTLESS , SPARKLING CLEAN , NEAT FRESH AND EVERYTHING WAS ON POINT. ALWAYS. We Wished We Could Have Stayed For Another Week . Everyone Was Wonderful And Treated Us With RESPECT And DIGNITY .Will Recommend Renaissance Resort To Everyone Who Wants ato Go To Aruba Anyday . There Was Nothing That I Didn't Like About My Stay At The
6 nachten verbleven in april 2024
Reactie van Renaissance Aruba op 18 apr 2024
Dear Neleen, Thank you for your wonderful review of the Renaissance Resort! We're happy that you enjoyed your stay and that everything exceeded your expectations. Your kind words about our staff, facilities, and accommodations mean a lot to us. We can't wait to welcome you back for another fantastic experience!Warm regards,

10/10 – Uitstekend

Marcela Cristina Rugel

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff and facilities exceptional.
4 nachten verbleven in april 2024
Reactie van Renaissance Aruba op 18 apr 2024
Dear Marcela Cristina, Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our staff and facilities exceptional during your stay.Providing exceptional service and a comfortable environment for our guests is our top priority, and it's always rewarding to know that we've met your expectations.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another outstanding experience in the near future.Warm regards,

10/10 – Uitstekend

Tyanedra

Positief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Renaissance Aruba op 15 apr 2024
Dear Tyanedra, Thank you for your wonderful 5-star review! We're delighted that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back soon!Regards,

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved having access to Flamingo Beach any time we wanted. Staff was wonderful
6 nachten verbleven in april 2024
Reactie van Renaissance Aruba op 11 apr 2024
Dear John, Thank you for sharing your experience! We're thrilled you enjoyed the convenience of Flamingo Beach access and found our staff wonderful. We look forward to hosting you again soon!Regards,

10/10 – Uitstekend

Cynthia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved everything about the property except the fact that Flamingo Beach was the rockiest beach I ever visited. Really put a damper in the day. Bring water shoes and you should be okay.
2 nachten verbleven in april 2024
Reactie van Renaissance Aruba op 10 apr 2024
Dear Cynthia, Thank you for sharing your feedback. We're thrilled you loved everything about our property. We apologize for any inconvenience with the rocky condition of Flamingo Beach. We appreciate your suggestion to bring water shoes and will take this into consideration for future guests. We hope to welcome you back for another enjoyable stay.Best regards,

8/10 – Goed

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property and highly recommend staying here as adults or with kids. Great pool and private island. The food and drinks are very good especially for an all inclusive. The only thing I would do differently is never book through Expedia and I personally won't again. I booked an all inclusive package or what Expedia called all inclusive but it was a small drink credit. So after paying 12k for everything I had to pay another 3k when checking in to become all inclusive. Also our flight changed from a day trip to an overnight on the way back and we got bumped because it was oversold and since we used Expedia were were the first to go.
5 nachten verbleven in april 2024
Reactie van Renaissance Aruba op 10 apr 2024
Dear John, Thank you for your review. We're delighted you enjoyed our property, pool, and amenities. We apologize for any inconvenience with your Expedia booking. We hope to welcome you back for a seamless experience.Best regards,

6/10 – Redelijk

Eliza

3 nachten verbleven in april 2024
Reactie van Renaissance Aruba op 29 apr 2024
Dear Eliza, Thank you for sharing your rating. We value your feedback and wish we had more information to better understand how we can improve your experience in the future. We appreciate your insights and hope to have the opportunity to exceed your expectations on your next visit.Regards,

6/10 – Redelijk

Anna

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen
Room and property dated with worn out furniture in lobby. Not enough loungers for guests. Our room was off the elevator and felt like I was sharing a room with the entire hotel. Sooo Loud and at some points people would bang on the wall to hit the open door button which was on the other side of where we slept.
6 nachten verbleven in maart 2024
Reactie van Renaissance Aruba op 4 apr 2024
Dear Anna, We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is invaluable to us, and we are committed to addressing these issues promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing these matters to our attention.Regards,

10/10 – Uitstekend

Mitch

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Felt welcome as soon as we got there,
4 nachten verbleven in maart 2024
Reactie van Renaissance Aruba op 2 apr 2024
Dear Mitch, Your warm welcome is truly appreciated! We're happy to hear that our efforts to create a welcoming atmosphere were felt right from the start. Thank you for sharing your experience, and we can't wait to host you again!Regards,

10/10 – Uitstekend

Sharon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Went with my husband, and we stayed on the family friendly side, which was wonderful! Great pools, and on the beach side! We love Flamingo Island, which had an adults only beach, and a family friendly beach! Absolutely wonderful!
4 nachten verbleven in maart 2024
Reactie van Renaissance Aruba op 4 apr 2024
Dear Sharon, Thank you for sharing your positive experience! We're thrilled to hear that you and your husband enjoyed your stay on the family-friendly side of our resort. It's fantastic to know that you had a wonderful time at the pools and on the beach. We're delighted that Flamingo Island provided the perfect balance with its adults-only and family-friendly beaches. Your feedback means a lot to us, and we hope to welcome you back for another fantastic stay in the future!Regards,

8/10 – Goed

Walter

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice property near the airport. Had a small plaza adjacent to property with several dining options.
4 nachten verbleven in maart 2024
Reactie van Renaissance Aruba op 2 apr 2024
Dear Walter, Thank you for sharing your experience with us! We're glad to hear that you found our property to be a pleasant place to stay near the airport. It's wonderful that you enjoyed the convenience of having a small plaza with several dining options right next to us. We appreciate your feedback and look forward to hosting you again for another enjoyable stay!Regards,

8/10 – Goed

Savanna

Positief: Netheid, staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Renaissance Aruba op 2 apr 2024
Dear Savanna, We appreciate you taking the time to share your thoughts. If there is anything specific that we can do to improve and earn that extra star next time, please feel free to let us know. We hope to have the opportunity to exceed your expectations during your next visit.Regards,

10/10 – Uitstekend

Romana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent dining and drink experiences with the all inclusive package!!
4 nachten verbleven in maart 2024
Reactie van Renaissance Aruba op 2 apr 2024
Dear Romana, Thank you for sharing your feedback! We are thrilled to hear that you had an excellent dining and drink experience with our all-inclusive package. Our team works hard to provide exceptional service and delicious options for our guests, and we're delighted that you enjoyed it. We hope to have the pleasure of welcoming you back again in the future!Regards,

6/10 – Redelijk

Kai, Wauwatosa

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Rooms small and outdated.. the rooms are a true 3 star hotel.. looks like a 70’s motel, decor to match
4 nachten verbleven in maart 2024
Reactie van Renaissance Aruba op 28 mrt 2024
Dear Kai, Thank you for sharing your feedback with us. We're sorry to hear that our room size and décor did not meet your expectations. Your comments are valuable to us, and we'll take them into consideration as we continue to make improvements to enhance our guests' experiences. We hope to have the opportunity to welcome you back and provide you with a more satisfying stay in the future.Best regards,

10/10 – Uitstekend

Fidel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay! The staff was friendly and helpful! We would definitely book again.
4 nachten verbleven in maart 2024
Reactie van Renaissance Aruba op 28 mrt 2024
Dear Fidel, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay and that our staff made a positive impression on you. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic experience in the future.Warm regards,

10/10 – Uitstekend

Cody

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The cleaniness
6 nachten verbleven in maart 2024
Reactie van Renaissance Aruba op 28 mrt 2024
Dear Cody, Thank you for your kind review! We're thrilled to hear that you found our cleanliness standards to your satisfaction. Maintaining a clean and comfortable environment for our guests is always our top priority. We appreciate your positive feedback and hope to welcome you back again soon.Best regards,

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Renaissance Aruba op 28 mrt 2024
Dear Ashley, We sincerely appreciate your 5 out of 5 review! It's truly rewarding to hear that you had a fantastic experience during your stay with us. Your feedback means a lot to our team, and we're committed to consistently providing exceptional service. We look forward to the opportunity to host you again in the future.Best regards,

6/10 – Redelijk

sharanya

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
You paid 500$ a night to get a motel looking room. The room smelled of vomit and extremely loud. Terrible! We booked non refundable, else we would have checked out.
2 nachten verbleven in maart 2024
Reactie van Renaissance Aruba op 28 mrt 2024
Dear Sharanya, We apologize for the unsatisfactory experience you encountered during your stay. Your feedback is valuable to us, and we will address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely,

2/10 – Ontzettend slecht

Happy Birthday

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The property itself is very convenient, and located next to everything. They have 2 parts which will give you more options to eat and explore. When I checked in the staff member was very rude making sarcastic comments to my questions. I have stayed at the adults only side numerous times and never experienced this. Room service kept forgetting condiments that were requested for when placing the order and bringing them back by the time the food was cold. The bathroom nor towels where cleaned. When I said something they immediately fixed that issue. The beach is decent but gets crowded since they allow day passes.
2 nachten verbleven in maart 2024
Reactie van Renaissance Aruba op 25 mrt 2024
Dear Happy Birthday, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay. Providing exceptional service is our top priority, and it's disappointing to hear that we fell short of meeting your expectations.We appreciate your positive comments about the convenience of our property and the variety of dining options available. However, we are deeply concerned about the issues you encountered with our staff member's behavior and the lapses in room service and housekeeping. Please rest assured that we take your feedback seriously and will address these issues with our team to ensure that such incidents do not occur in the future.We understand the importance of a clean and comfortable stay, and we regret that we did not meet our usual standards in this regard. Your comments regarding the beach crowd are duly noted, and we will explore ways to improve the overall experience for our guests.Your satisfaction is of utmost importance to us, and we hope to have the chance to welcome you back for a more enjoyable stay in the future.Warm regards,

8/10 – Goed

Laurie

Reisde met een groep, Reisde met familie
Negatief: Personeel en service, voorzieningen
Meed better transportation to palm beach and back. Service lacked. Only one server, ebony, was fantastic and she deserves a promotion!
5 nachten verbleven in maart 2024
Reactie van Renaissance Aruba op 25 mrt 2024
Dear Laurie, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with transportation to Palm Beach and back. We find it surprising to hear this, as we have taxis lined up every day to take guests wherever they desire. We're delighted to hear that Ebony provided fantastic service, and we will certainly pass on your compliments to her. We value your patronage and hope to have the opportunity to exceed your expectations during your next visit.Warm regards,

10/10 – Uitstekend

Alisha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Renaissance Aruba op 25 mrt 2024
Dear Alisha, We deeply appreciate your decision to stay with us and for sharing your glowing 5-star review. It brings us immense joy to learn that your time at our property was enjoyable. Ensuring your satisfaction remains our primary focus, and we eagerly anticipate your return for another memorable stay.Warm regards,

10/10 – Uitstekend

D'Hanna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My recent stay at the Renaissance in Aruba, with access to the beautiful Flamingo Beach, had its highs and lows. The pristine beauty of Flamingo Beach was undoubtedly a highlight, offering a picturesque backdrop for relaxation and enjoyment. The location was undoubtedly stunning; waking up to the sight of the marinas crystal-clear waters was a dream come true. The hotel grounds were well-maintained, and the staff was friendly and accommodating throughout my stay. However, I must address a few drawbacks that detracted from an otherwise pleasant experience. Firstly, I made my reservation through Expedia, expecting an all-inclusive resort experience. Regrettably, this assumption was not entirely accurate. While the option for an all-inclusive package was available, it came at an additional cost, which was not made explicitly clear during the booking process. This discrepancy left me feeling somewhat misled and disappointed.
3 nachten verbleven in maart 2024
Reactie van Renaissance Aruba op 25 mrt 2024
Dear D'Hanna, Thank you for your recent stay at Renaissance Aruba. We're delighted you enjoyed Flamingo Beach and our stunning location. We apologize for any confusion regarding the all-inclusive package, which can happen when booking via a third party. Your feedback is appreciated, and we hope to welcome you back for an even better experience in the future.Best regards,

10/10 – Uitstekend

Marie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great time
5 nachten verbleven in maart 2024
Reactie van Renaissance Aruba op 19 mrt 2024
Dear Marie, Thanks for sharing! We're pleased to know that you had a wonderful experience.Regards,

10/10 – Uitstekend

Nabil W

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Renaissance Aruba op 25 mrt 2024
Dear Nabil, Thank you for choosing to stay with us and for taking the time to leave a 5-star review. We're thrilled to hear that you enjoyed your experience at our property. Your satisfaction is our utmost priority, and we look forward to welcoming you back again soon for another fantastic stay.Best regards,

10/10 – Uitstekend

Joseph

4 nachten verbleven in maart 2024
Reactie van Renaissance Aruba op 8 apr 2024
Dear Josephn, Thank you for your wonderful review! We're delighted to hear that you had a fantastic experience during your stay at our resort. Your satisfaction is our top priority, and we're thrilled that you found everything to your liking. We look forward to welcoming you back for another exceptional stay in the future!Regards,

10/10 – Uitstekend

Takeila Jamia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall good location, walking distance to food and shopping. Great experience
3 nachten verbleven in maart 2024
Reactie van Renaissance Aruba op 19 mrt 2024
Dear Takeila Jamia, Thank you for your review! We're happy to hear that you enjoyed our resort's location, with convenient access to dining and shopping options within walking distance. We're thrilled that you had a great experience overall. We'll be sure to share your feedback with our staff. We look forward to welcoming you back again soon!Regards,

10/10 – Uitstekend

Tina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff. Clean and well appointed.
5 nachten verbleven in maart 2024
Reactie van Renaissance Aruba op 19 mrt 2024
Dear Tina, Thank you for your review! We're delighted to hear that you found our staff friendly and our resort clean and well-appointed. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future!Regards,

10/10 – Uitstekend

Alyssa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If I could give this resort 10 stars I would! My husband and I stayed here for a week during our honeymoon and had the best experience. We did the all inclusive package and it was completely worth it. The hotel is stunning, right on the beach with multiple pools and tiki huts to lounge under. The food was great and all staff were so nice and accommodating. Our room was set up with balloons, flowers, and a cake upon our arrival. The hotel was very clean and modern. There is a boat to take you to the private flamingo island 5-10 min away which also has two bars/ restaurants. We have nothing bad to say about it and would book here again in a heartbeat!!
Reactie van Renaissance Aruba op 19 mrt 2024
Dear Alyssa, Thank you for your glowing review! We're thrilled to hear that you and your husband had such an amazing honeymoon experience at our resort. It's fantastic to know that you found our all-inclusive package worthwhile and enjoyed the beautiful beachfront location, pools, and tiki huts. We're delighted that you loved the food, appreciated the friendly staff, and enjoyed the special touches in your room. We can't wait to welcome you back again in the future!Regards,