Firstly, a room that has 2 queen beds is understood to be booking for 2 people. Yet there are hidden fees about the base rate being only for one person. This should be made aware as public knowledge on all booking sites not a fine print on your website only.
They make you wear bracelets rather than have 24-hr renewable keycards. For people that are allergic to the rope-like material like myself, there was no alternative. The room that was booked for 2 was prepared for only 1 guest. There was no hot water in our shower at all!
There was jack-hammering done right outside my room at 8 am in the morning! This is supposed to be a vacation. Close your resort or that section of your resort if you have construction.
All of the resort’s restaurants are booked except the buffet one and the concierge were unwilling to help regarding this. This is an all inclusive resort with restaurants apparently booked way before and they have no way of providing you with food if you don’t book specific reservations several weeks in front.
The staff at the bar were very discriminatory in their way of asking whether my friend and I are staying there even though our bracelets were very visible. There were other visitors who weren’t wearing bracelets but weren’t questioned the way we were. I pay just like everyone else to have a good stay and shouldn’t be questioned or looked at funnily by your staff when the situation did not warrant any of it.