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Beoordelingen van Aloft Orlando Lake Buena Vista

3 out of 5
Aloft Orlando Lake Buena Vista
7950 Palm Parkway, Orlando, FL

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 741 van 1115 beoordelingen" "
Gastenscore: 8 - Goed. 201 van 1115 beoordelingen" "
Gastenscore: 6 - Redelijk. 89 van 1115 beoordelingen" "
Gastenscore: 4 - Matig. 48 van 1115 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 36 van 1115 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Roy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location when visiting the parks. Close to outlet mall and Disney Springs. Hotel seemed new/refurbished. Friendly staff at reception/check-in. Housekeeping also friendly. Downsides were no housekeeping unless you asked for it. No real breakfast options, would have preferred fruit cups or made to order options. Also paid parking always seems unnecessary unless it's guarded or something.
10 nachten verbleven in april 2022
Reactie van Rachid Alaoui op 29 apr 2022
You gave a lot of thought into your review and some time as well, we want to thank you so much for your encouraging words. Your message has been shared with our team. Great feedback is so very motivating and appreciated. We hope to see you again soon.

10/10 – Uitstekend

Sandra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Management op 16 mei 2024
We are excited to see that you enjoyed your stay with us! We look forward to having you visit us again during your next visit.

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in mei 2024
Reactie van Management op 13 mei 2024
We are excited to see that you enjoyed your recent stay with us! We look forward to seeing you again soon.

4/10 – Matig

candice

Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
First, let me say that I travel very often for my job and I was greatly disappointed in this stay which was for a much needed Mother’s Day vacation with my husband and toddler. On that note, when we walked in to the lobby I had to greet the front desk clerk who didn’t notice us because he couldn’t be bothered to get off his phone. Then he tells me I have to pay $30 per night for parking which was sneaky as it wasn’t obvious on the website and petty for the hotel to require. Nothing to do there just thought I’d mention in case others are looking to book. Then when we went to take a shower there was NO HOT WATER and the GLASS shelf in the shower was very loose and about to fall off. And there were only 2 towels when I specified on the reservation that 3 people will be in the room. Also I guess they have some sort of neon sign on the building so even in the middle of the night the room was lit up so my toddler woke up every few hours thinking it was morning. Speaking of kids, I don’t recommend this hotel if you have littles because it is pretty dangerous. There is no bathtub (only a shower) and the doors to the bathroom and toilet room are barn door style but just hooked on the top, so they can push from the bottom and the door will then slam into them if you’re not careful. Also there’s no privacy in the bathroom as the wall is literally just open to the bedroom in the top and bottom of the wall where the sinks are. Lastly the hallways are DARK, you can barely see.
2 nachten verbleven in mei 2024
Reactie van Management op 7 mei 2024
We are truly sorry that we were unable to meet your expectations. Thank you for the feedback and for mentioning the agent did not acknowledge you first. This is unacceptable and we will address it immediately. We do our best to list our parking fee on all third party websites so that we can avoid any surprises at check in. The parking fee is listed under their amenity tab. The Aloft brand is a unique city style concept which may not be a right fit for families with small children. Although we welcome everyone, the Aloft is geared more to the big city lifestyle. Thank you for your feedback.

10/10 – Uitstekend

yun

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Management op 7 mei 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you during your next visit.

6/10 – Redelijk

Kiryat Nicol Lopez

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid
Buen hotel pero nunca fue un empleado de limpieza hacer cambio de toallas ni cambio de sábanas. Tuve que bajar al lobby para pedir toallas nuevas
3 nachten verbleven in april 2024
Reactie van Management op 7 mei 2024
Hola, nos disculpamos por la preocupación por el servicio de limpieza. Compartiremos esta información con nuestra gerencia de limpieza.

8/10 – Goed

Lorraine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing
1 nacht verbleven in mei 2024
Reactie van Management op 2 mei 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you again during your next visit.

10/10 – Uitstekend

ismail

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Management op 1 mei 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you again during your next visit.

8/10 – Goed

Julio

Positief: Voorzieningen
The TV doesn't work, I think the remote doesn't have a battery.
1 nacht verbleven in april 2024
Reactie van Management op 30 apr 2024
We apologize for this inconvenience. We will make sure to have our maintenance team inspect the room you stayed in.

4/10 – Matig

Alexander

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
There was no hot water for shower, employee at desk seemed indifferent when advised. Another customer had same issue as well.
1 nacht verbleven in april 2024
Reactie van Management op 30 apr 2024
We truly apologize for the inconvenience you encountered. Our maintenance team has been made aware in order to follow up with the hot water concerns.

10/10 – Uitstekend

Leslie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
everything was smooth!
1 nacht verbleven in april 2024
Reactie van Management op 30 apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you once again in the near future.

6/10 – Redelijk

jenni

Reisde met partner
Ok for what it was and price. Room could have been cleaner. A lot of outlets and charging ports didn’t work in room. Breakfast was ok once we figured out the process. Rooms seemed like they could use a little cleaning and updating.
2 nachten verbleven in april 2024
Reactie van David op 28 apr 2024
Dear , Thank you for taking a moment to share your experience at Aloft Orlando Lake Buena Vista. We are proud to deliver great value to our guests. Your feedback about the charging ports will be shared with our leadership team to be fixed as soon as possible. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David Ortiz Assistant General Manager

10/10 – Uitstekend

Carlos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van David op 28 apr 2024
Dear Carlos, Thank you for taking a moment to share your experience at Aloft Orlando Lake Buena Vista. We are proud to deliver great value to our guests. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David Ortiz Assistant General Manager

10/10 – Uitstekend

GEORGE

Reisde met partner
Needs a resturant. Went next door to the other hotel to eat.
1 nacht verbleven in april 2024
Reactie van David op 26 apr 2024
Dear Patricia, Pe, Thank you for taking a moment to share your experience at Aloft Orlando Lake Buena Vista. We are proud to deliver great value to our guests. Your feedback about the restaurant options will be taken into consideration. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David Ortiz Assistant General Manager

8/10 – Goed

Eyup, Richmond Hill

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly
1 nacht verbleven in april 2024
Reactie van David op 26 apr 2024
Dear Patricia, Pe, Thank you for taking a moment to share your experience at Holiday Inn Express Orlando Lake Buena Vista. We are proud to deliver great value to our guests. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David Ortiz Assistant General Manager

8/10 – Goed

Briana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Súper bueno
1 nacht verbleven in april 2024
Reactie van David op 23 apr 2024
Dear Briana, Thank you for taking a moment to share your experience at Aloft OrlandoLake Buena Vista. We are proud to deliver great value to our guests. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David OrtizAssistant General Manager

10/10 – Uitstekend

Luis Olivas

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
View was great and room was clean
1 nacht verbleven in maart 2024
Reactie van David op 23 apr 2024
Dear Luis Oliva, Thank you for taking a moment to share your experience at Aloft OrlandoLake Buena Vista. We are proud to deliver great value to our guests. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David OrtizAssistant General Manager

10/10 – Uitstekend

Tandika

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Definitely recommend
1 nacht verbleven in april 2024
Reactie van David op 23 apr 2024
Dear Janice, Thank you for taking a moment to share your experience at Aloft OrlandoLake Buena Vista. We are proud to deliver great value to our guests. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David OrtizAssistant General Manager

4/10 – Matig

Felicia

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Property did not offer any hot water in my room. Two request made to have it fixed. My family and I had to suffer through cold showers the entire stay
2 nachten verbleven in april 2024
Reactie van David op 26 apr 2024
Dear Patricia, Pe, Thank you for taking a moment to share your experience at Aloft Orlando Lake Buena Vista. We are proud to deliver great value to our guests. Your feedback about the hot water will be taken into consideration. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David Ortiz Assistant General Manager

10/10 – Uitstekend

Cedric

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very quiet
1 nacht verbleven in maart 2024
Reactie van David op 21 apr 2024
Dear Cedric,Thank you for taking time to share your experience. We will share all your comments with our entire leadership team.Safe travels,David

10/10 – Uitstekend

Anna

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay! The property was well maintained, nice pool area, staff was great! I just wish the beds were more comfy but for a short stay, it was perfect.
1 nacht verbleven in april 2024
Reactie van David op 21 apr 2024
Dear Anna,Thank you for taking time to share your experience. We will share all your comments with our entire leadership team.Safe travels,David

10/10 – Uitstekend

PAUL

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Grear place to stay in Orlando
2 nachten verbleven in april 2024
Reactie van David op 21 apr 2024
Dear Paul,Thank you for taking time to share your experience. We will share all your comments with our entire leadership team.Safe travels,David

10/10 – Uitstekend

Gloria

1 nacht verbleven in april 2024
Reactie van Management op 13 mei 2024
We are excited to see that you enjoyed your recent stay with us! We look forward to seeing you again soon.

6/10 – Redelijk

Jennifer

Negatief: Netheid
Ok
1 nacht verbleven in april 2024
Reactie van David op 18 apr 2024
Dear Jennifer,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

6/10 – Redelijk

Scott

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Unfortunately, at the time of our visit the hot water pump was not functioning fully. A warm shower was hit or miss.
2 nachten verbleven in april 2024
Reactie van David op 18 apr 2024
Dear Scott,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

10/10 – Uitstekend

Jessica, miami

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect location
2 nachten verbleven in april 2024
Reactie van David op 18 apr 2024
Dear Jessica,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

10/10 – Uitstekend

Robinson

3 nachten verbleven in april 2024
Reactie van David op 18 apr 2024
Dear Robinson,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

10/10 – Uitstekend

Jennifer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was clean and comfortable. We enjoyed our stay very much!
2 nachten verbleven in april 2024
Reactie van David op 18 apr 2024
Dear Jennifer,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

10/10 – Uitstekend

Thenay

Reisde met partner
Excelente
2 nachten verbleven in april 2024
Reactie van David op 18 apr 2024
Dear Thenay,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

8/10 – Goed

Stephen

1 nacht verbleven in april 2024
Reactie van Management op 2 mei 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you again during your next visit.

10/10 – Uitstekend

Jodieann

2 nachten verbleven in maart 2024
Reactie van Management op 30 apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you once again in the near future.

2/10 – Ontzettend slecht

moussoulimi, Fort Worth

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was the biggest scan of the century. It’s a bait and switch. I was charged over $55 for two days parking in front of the hotel that was supposed to be free parking. After I called to find out what happened Glenda or Brenda gave me all kinds of explanations in the book before telling that the parking was not free. I travel every week for work and stay at various hotels. I don’t mind paying for parking or any other charges if it’s clearly mentioned during my booking process. What I don’t appreciate is the deceitful nature of their business practices. I’m never coming back nor will I ever refer anyone to stay here.
2 nachten verbleven in april 2024
Reactie van David op 18 apr 2024
Dear Moussoulimi,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

10/10 – Uitstekend

Briana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really cool atmosphere. Unique comic book like theme that was very refreshing. Modern look. Staff was friendly room was very clean.
1 nacht verbleven in april 2024
Reactie van Management op 9 apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you in the near future.

8/10 – Goed

Morgan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had a great stay at the aloft! Mell was so helpful at check in. My only complaints are that the pillows are trash and that I wasn’t aware you had to pay 27 for parking daily.
2 nachten verbleven in maart 2024
Reactie van Management op 5 apr 2024
We are excited to see that you enjoyed your stay with us!

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Such a great hotel. We loved the modern decor.
1 nacht verbleven in januari 2024
Reactie van Management op 5 apr 2024
We are excited to see that you enjoyed your stay with us!

10/10 – Uitstekend

Frank

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Mel was great, got in very late, flight was delayed! She checked me in quickly, answered all my questions as it was my first time staying at this property! The accommodation was excellent, loved the room! I visit Orlando very often, I will be back!
1 nacht verbleven in april 2024
Reactie van Management op 5 apr 2024
We are excited to see that you enjoyed your stay with us!

10/10 – Uitstekend

Fernando

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Minimalistic hotel style, clean and modern
1 nacht verbleven in april 2024
Reactie van Management op 5 apr 2024
We are excited to see that you enjoyed your stay with us!

10/10 – Uitstekend

Emily

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I checked in late and the hotel staff couldn’t be nicer. The room was clean and the lake view from my room was peaceful. It’s a nice little area away from the hustle and bustle of the park property.
1 nacht verbleven in maart 2024
Reactie van David Ortiz op 10 apr 2024
Dear Emily,Thank you taking time to share your experience. Your comments will be shared with our team members. We hope to see you soon!

10/10 – Uitstekend

Joel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Management op 5 apr 2024
We are excited to see that you enjoyed your stay with us!

8/10 – Goed

Ineclear

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice & clean
1 nacht verbleven in maart 2024
Reactie van Management op 1 apr 2024
We are excited to see that you enjoyed your stay with us!

10/10 – Uitstekend

valery

2 nachten verbleven in maart 2024
Reactie van David op 21 apr 2024
Dear Valery,Thank you for taking time to share your experience. We will share all your comments with our entire leadership team.Safe travels,David

10/10 – Uitstekend

Donna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and Giovanni was so friendly and upbeat.
1 nacht verbleven in maart 2024
Reactie van Management op 1 apr 2024
We are excited to see that you enjoyed your stay with us!

10/10 – Uitstekend

Luis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a very nice property. The only problem I had is that I found hairs in different places of the shower floor.
1 nacht verbleven in maart 2024
Reactie van Management op 1 apr 2024
We are glad to hear that for the most part you enjoyed your stay with us. We are concerned over the hairs found, this will be discussed with our housekeeping team so that we improve our focus to this issue. Thank you,

8/10 – Goed

April

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Checking in was such an easy process. There was a young male (can't remember his name) his mother and I share the same date of birth....that's how easy it was talking to him was. He was very attentive and informal with me. It made my stay so much more better. I really enjoyed my weekend away.
2 nachten verbleven in maart 2024
Reactie van Management op 1 apr 2024
We are excited to see that you enjoyed your stay with us and had a positive interaction with our team member. We hope to see you again during your next visit.

6/10 – Redelijk

Steven

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The bathroom sink drainage is broken
1 nacht verbleven in maart 2024
Reactie van Management op 1 apr 2024
We apologize for this inconvenience but we hope someone from the property was able to assist.

10/10 – Uitstekend

Jakauri

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was a nice size and clean
2 nachten verbleven in maart 2024
Reactie van Management op 25 mrt 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you in the near future.

6/10 – Redelijk

Kierra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Shower does not get hot.
2 nachten verbleven in maart 2024
Reactie van Management op 25 mrt 2024
We apologize for the hot water issue. We will share your comment with our maintenance team for their review.

10/10 – Uitstekend

Giselle

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fabulous stay. Clean and staff was wonderful. Rooms are so nice will definitely be back
1 nacht verbleven in maart 2024
Reactie van Management op 25 mrt 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you in the near future.

8/10 – Goed

Debbi

Positief: Netheid, staat van de accommodatie en faciliteiten
Wasn't happy about the price of parking 26 a day. Supposed to be pet friendly but didn't have a place for dog waste. No trashcan out front. Lots of stains on the carpets in the lobby. Front desk were all very helpful and kind, very nice experience with them all. Housekeeping on the other hand was not. Didn't speak any English. Got locked out of my room they refused to let me in. I'm handicapped and had to go all the way to the lobby for another key that didn't work and had to go back down again all with a cane and my large dog in tow.
4 nachten verbleven in maart 2024
Reactie van Management op 25 mrt 2024
We are excited to see that you enjoyed your stay with us! I apologize that you were not directed to our pet area where we have trash bins just for our pets waste. I also apologize that you experienced issues with our keys. We will address your concerns with our teams so that we can work on improving our services. We look forward to seeing you in the near future.

4/10 – Matig

Brooke

1 nacht verbleven in maart 2024
Reactie van David op 18 apr 2024
Dear Brooke,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz