Unfortunately we had many issues with this property from the start.. a broken coffee machine, broken front door security lock, clogged toilet, and a broken washer. We had to call several times on our first day, making it a stressful start to our trip. They fixed everything except the washer quickly, and to our disappointment, the washer never got fixed. I had to keep calling for updates daily even though I asked them to call me. We booked this unit based on the fact that it had a washer, we packed based on the fact that it had a washer. We were there for our daughters volleyball tournament so being able to wash socks and shorts was a must, since they just don’t have enough for 4 days of play. On our last day there, they finally admitted they couldn’t fix it and gave me access to another unit. So instead of enjoying my last few hours of free time, I was running around Vista Cay setting loads of laundry. I had asked to speak with the manger at the Casiola office, he never called me back. If we were at a hotel, they would have moved us the first day with all the issues that were occurring. I wish Casiola had done that, since it’s clear they had vacant units. Furthermore, a unit with this many problems should have never been rented.
