My rating for this hotel is the worst. Unfortunately, it’s truly disappointing that a family looks forward to summer for a festive vacation, only to feel like the money was completely wasted — and it wasn’t cheap either. The facilities are chaotic, everything is dirty and unpleasant. The pool was overcrowded with guests, there was barely any space, and they kept closing it every few seconds for supposedly 5-minute cleanings that actually took up to 3 hours to reopen.
On top of that, towels were never available — by 10 a.m. they were already gone. The food was very expensive, and the dinner buffet was inedible. The rooms smelled of humidity and marijuana. The elevators were broken, and we had to carry our luggage ourselves because there were no carts available to bring them from the car to the room.
Room keys were supposed to be handed out at 4 p.m., but I didn’t get mine until 8 p.m. When I finally entered the room and left some belongings, I came back to find they had given my room to another family, leaving me with a one-year-old baby and no room at 11 p.m.
They also placed me in a building that was under construction to add new facilities, and everything there was disorganized — not to mention the constant noise from the construction work. Honestly, they shouldn't be accommodating anyone in that area.
Reception is extremely disorganized — they mix up room assignments, take forever to give out keys, and charge an unexplained fee that’s never mentioned. All terrible