Some of the negative reviews made me worry about staying here. But I'm so pleased that things have improved so I was pleasantly surprised. First off, this is a great place to stay if you're playing at Universal studios. There are other hotels nearby but you don't get the same bang for your buck. Breakfast is included, and yes, you will get tired of eating the same thing after a few days, but you can always pay for breakfast elsewhere. The free shuttle worked great for us, but if you don't like that it only ran once a day, uber is cheap. Plenty of snack options, nice pool and convenient self serve laundry onsight. Staff is helpful, friendly, and hardworking. I saw them clean throughout the day... including shampooing the hallway carpets. I had no issues checking in at 1am due to flight issues (call ahead). They even kept a suitcase for me for a few hours after check out so we could play some more at Universal before flying home. This place is above and beyond, even compared to other LaQuintas. Definitely staying here again!