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Beoordelingen van SPOT X Hotel Orlando/Intl Dr by The Red Collection

3 out of 5
SPOT X Hotel Orlando/Intl Dr by The Red Collection
12235 Regency Village Drive, Orlando, FL

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 1035 van 1703 beoordelingen" "
Gastenscore: 8 - Goed. 412 van 1703 beoordelingen" "
Gastenscore: 6 - Redelijk. 142 van 1703 beoordelingen" "
Gastenscore: 4 - Matig. 63 van 1703 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 51 van 1703 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Sean, Hoogerheide

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Visit the hotel with family going to the Disney parks and was a perfect base to leave from superclean hotel simple but good breakfast more than expected for the price we pay for . Would recommend this hotel to friends an family
3 nachten verbleven in september 2023
Reactie van Customer Service op 8 sep 2023
Glad you enjoyed! Come back and visit us again soon

8/10 – Goed

christopher

3 nachten verbleven in april 2024
Reactie van Customer service op 2 mei 2024
Glad you enjoyed! Come back soon

2/10 – Ontzettend slecht

Christopher

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lets talk about it... check in was okay. Front desk did not offer any general direction to where the room waa nor did they provide a map of layout nor did they advise of any alternate entrances on the other sides of the bldg bcuz parking on another side having ro tote your bags around the entire bldg and into the front entrance is a pain. Front desk says they do not offer maps and the sheet they provide that "haa everything on it" - actually doesnt. Breakfast. Lets explore this... $13 addiotional meal per person EVEN IF THEY ARE SMALL CHILDREN. The hostess says 4 per room. They count the ppl who come to breakfast and who are in your room. I paid it, whatever I was willing to deal with it however there are NO POSTED SIGNS EXPLAINING THIS nor were there signa posted to advise that you cant take food back to your room however the kids were stopped and told they couldnt but i saw other ppl taking their food probably bcuz the dining area is small. If the hotel was properly treated for pests, it wouldnt be an isssue. 🙃 ANTS!!! the first night I didn't even realize they were all over the desk and the outlet under the desk crawling up onto our stuff until the 2nd day when our snacks got ruined on the other side of the room. I opened my Beach blanket and ants were all over it. I opened my brand new bag with clean clothes and it had them crawling in there. Yikes!! There’s so much more I don’t have room for. I should have read the real reviews not fake positive stars
2 nachten verbleven in april 2024
Reactie van Customer service op 29 apr 2024
We apologize if the hotel did not meet your expectations! There are maps of the rooms and entrances and exits behind every guest room in the hotel. It is is only one straight building and there are signs everywhere. Even with Pest control coming twice a month at the hotel if you leave open food inside sugar ants may come. That is why we recommend to leave food inside the mini fridge.

10/10 – Uitstekend

Keturah

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice and clean hotel. Close to the outlet mall. Easy check in and out
2 nachten verbleven in april 2024
Reactie van Customer service op 28 apr 2024
Glad you enjoyed! Come back soon!

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Customer service op 29 apr 2024
Glad you enjoyed!

4/10 – Matig

Abhinav

Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Customer service op 28 apr 2024
We apologize if the hotel did not entirely meet your expectations

10/10 – Uitstekend

Jianbin, Brooklyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
5 nachten verbleven in april 2024
Reactie van Customer service op 28 apr 2024
Glad you enjoyed! Come back soon

10/10 – Uitstekend

Randall

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El Hotel y las habitaciones es tal y como se muestra en las fotos. Es perfecto para ir de compras porque el Premium Outlet y Ross están a menos de 1 km. Está a 20 minutos de Disney. El costo es bajo. El desayuno es bueno, pero los platos y vasos son desechables. Se entiendo por El bajo costo pero podría ser mejor. Las habitaciones son limpias y de tamaño adecuado. Perfecto para ir solo a dormir.
3 nachten verbleven in april 2024
Reactie van Customer service op 24 apr 2024
Muchas gracias!

4/10 – Matig

Steve

I tried to cancel the second night because plans changed. They refused even several nights before I went. The breakfast was mediocre at best. Don’t think I’ll be using Expedia again. I could have gotten the room cheaper if I had just gone straight to them.
2 nachten verbleven in april 2024
Reactie van Customer service op 25 apr 2024
You booked an advance purchase reservation which is NON REFUNDABLE regardless if you stayed one or two nights.

10/10 – Uitstekend

Qasim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They are the best
7 nachten verbleven in april 2024
Reactie van Customer service op 23 apr 2024
Glad you enjoyed! Come back soon!

8/10 – Goed

Genaro

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Poca variedad del desayuno
5 nachten verbleven in april 2024
Reactie van Customer service op 22 apr 2024
Muchas gracias! Regrese pronto!

10/10 – Uitstekend

YUK PING

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Customer service op 22 apr 2024
Glad you enjoyed! Come back soon!

4/10 – Matig

Madeline

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I've stay several times, but in the last two times that I stayed they keep deactivating the room key every day. The day of check out I was in a hurry because I was going to the airport and I had to come back to front desk three (3) times because the key didn't work. Also the day before, I requested housekeeping in front desk before 11am, and it was not done and front desk kept questioning me if I requested it. The hotel was good in the past, but now is a total deception.
1 nacht verbleven in april 2024
Reactie van Customer service op 21 apr 2024
We apologize for the key inconvenience, however we did not change anything but if you leave your key card near cell phone they can get dismagnetized.

6/10 – Redelijk

judith

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was friendly. Clean. Walls were paper thin and it was loud at all hours. Breakfast was much less than comparable hotels. Desk did not have basic toiletries.
1 nacht verbleven in april 2024
Reactie van Customer service op 20 apr 2024
We apologize if the hotel did not meet entirely your expectations! Thank you for your comments.

10/10 – Uitstekend

Sara

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We have stayed here twice in 2 years and both times we have enjoyed our stay. Very clean rooms and family friendly.
2 nachten verbleven in april 2024
Reactie van Customer service op 19 apr 2024
Glad you enjoyed! Looking forward to your next visit!

6/10 – Redelijk

Jennifer

Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Breakfast horrible. My room was clean. Wouldn’t choose hotel again unless last resort. Rooms need pull out coaches and microwaves.
2 nachten verbleven in april 2024
Reactie van Customer service op 19 apr 2024
We praise a lot for cleanliness that is why we do not offer microwaves inside the rooms, but there are 2 24/7 at the lobby area.

8/10 – Goed

Dagoberto

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the location, we had a very close grocery store almost next door, also we had restaurants and shops a few minutes away in car, the pool and the hotel in general were very clean, the rooms are very basic and small but comfortable, I liked the shower instead of a tub, no carpets on the rooms which is great! The breakfast was good, a continental breakfast but the coffee was terrible... every day I gave it a chance but wasn't good. Didn't taste like coffee.
6 nachten verbleven in april 2024
Reactie van Customer service op 18 apr 2024
Glad you enjoyed overall! Come back soon!

10/10 – Uitstekend

Shirley

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Good
2 nachten verbleven in april 2024
Reactie van Customer service op 17 apr 2024
Glad you enjoyed! Come back soon!

10/10 – Uitstekend

john

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like everything and have no dislike
4 nachten verbleven in april 2024
Reactie van Customer service op 16 apr 2024
Glad you enjoyed! Come back soon!

4/10 – Matig

Salvador

Reisde met familie
Negatief: Netheid, voorzieningen
The a/c, the bathroom had ants, housekeeping it’s not good even requiring the service
4 nachten verbleven in april 2024
Reactie van Customer service op 15 apr 2024
We apologize if the hotel did not meet your expectations! Full service we only offer after the 4th night. However we offer everyday express service where we remove trash, replace towels and amenities!

10/10 – Uitstekend

MANUEL

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ok
4 nachten verbleven in april 2024
Reactie van Customer service op 15 apr 2024
Glad you enjoyed! Come back soon!

10/10 – Uitstekend

Jorge Pedro de Lima

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
O hotel foi uma excelente surpresa, muito bem localizado, com acesso a pé a grande outlet, muito bom para compras, com excelentes restaurantes próximos e local para caminhada. O café da manhã é bom e estava incluído na diaria. Perto de tudo, inclusive dos parques da Disney. Fui muito bem atendido pelos funcionários durante a estadia, com a maioria falando português, o que facilita muito a comunicação.
4 nachten verbleven in april 2024
Reactie van Customer service op 15 apr 2024
Que bom que gostaram! Voltem sempre!

10/10 – Uitstekend

Tatsuhiro

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Customer service op 16 apr 2024
Glad you enjoyed! Come back soon!

4/10 – Matig

Martin

Reisde met partner
Negatief: Netheid
There where ants in the room, paper thin walls
4 nachten verbleven in april 2024
Reactie van Customer service op 15 apr 2024
We apologize if the hotel did not meet entirely your expectations

10/10 – Uitstekend

Melinda Van

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved that the hotel is walking distance to the outlets and other shops (Marshall’s/ Ross/ Burlingtons and target. If you feel tired after shopping can just jump on the free shuttle that the hotel offers. The rooms were quiet and the staff was always friendly even when we didn’t arrive until 2:45am due to delays. Would recommend and would stay there again due to the cleanliness/ location and the free shuttle to SeaWorld/ Universal Studios and the Disney.
16 nachten verbleven in maart 2024
Reactie van Customer service op 14 apr 2024
Glad you enjoyed! Come back soon!

2/10 – Ontzettend slecht

Shavak

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very cheap hotel, very bad breakfast,
4 nachten verbleven in april 2024
Reactie van Customer service op 13 apr 2024
We apologize if the hotel did not meet your expectations!

10/10 – Uitstekend

Derryl

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First stay here and will definitely consider it again.
8 nachten verbleven in maart 2024
Reactie van Customer service op 13 apr 2024
Glad you enjoyed! Come back soon

6/10 – Redelijk

George

Reisde met familie
Positief: Netheid, personeel en service
This was a convenient hotel with clean rooms. It was quiet in our room. The a/c made some funny noises but it worked well. In the evening returning from long days at the parks there was only warm water, so no hot shower. Shower was nice and hot in the morning. No room service for a two night stay. Free breakfast and free parking were a plus. Breakfast area was very crowded to the point of being annoying. 50/50 whether I'd return.
2 nachten verbleven in april 2024
Reactie van Customer service op 11 apr 2024
Glad you enjoyed overall! We hope you will come back! You could have requested express service everyday and we would remove the trash, replace towels and amenities.

4/10 – Matig

Jesus

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was very dirty. Had ants and spiders. I complained and they switched me to another room the same. I asked for an extra pillow and they said they had none!!!! They came to clean my room and left the floors unclean. They did nothing to do the floors. Which I noticed they had no mop or broom or anything. My stay was very uncomfortable because I have toddlers and there was ants all around the room. Also I really needed the extra pillow for my baby so he wouldn't fall off the bed and for them to say they had none in a big hotel I couldn't believe it. I want a reimbursement. I spoke to them and they said it had to go through Expedia.!!!!
4 nachten verbleven in april 2024
Reactie van Sashauna RediResponse Specialist op 12 apr 2024
Dear Jesus,I appreciate you sharing your feedback following your stay at the SPOT X HOTEL ORLANDO/INTL DR BY THE RED COLLECTION. I was saddened to read your stay fell short of expectations due to the insects you reported, the lack of cleanliness and the other concerns you highlighted. We are very sorry for your experience. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and to address your refund request. Your feedback is important to us and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 – Goed

Graham

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was a quick and easy drive to all of the surrounding theme parks. The breakfast in the lobby was good. The rooms were comfortable and had a mini fridge. All in all it was a great choice for the price.
4 nachten verbleven in maart 2024
Reactie van Customer service op 7 apr 2024
Glad you enjoyed! Come back soon!

10/10 – Uitstekend

Senthilvel, Troy

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
This is a great place close to all the good things
3 nachten verbleven in april 2024
Reactie van Customer service op 7 apr 2024
Glad you enjoyed! Come back soon

8/10 – Goed

Johan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer service op 7 apr 2024
Glad you enjoyed! Come back soon

10/10 – Uitstekend

Glorivette

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location is great!! Breakfast was good.
3 nachten verbleven in maart 2024
Reactie van Customer service op 6 apr 2024
Glad you enjoyed! Come back soon!

8/10 – Goed

Miguel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024
Reactie van Customer service op 4 apr 2024
Glad you enjoyed! Come back soon!

8/10 – Goed

Mylah

Reisde met een groep, Reisde met familie
Meets basic needs. Near grocery store, shopping and lots of dining options nearby. Bathroom vent very loud. Could hear every footsteps on above floor.
2 nachten verbleven in maart 2024
Reactie van Customer service op 3 apr 2024
Glad you enjoyed overall!

10/10 – Uitstekend

BILL

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Customer service op 3 apr 2024
Glad you enjoyed! Come back soon!

6/10 – Redelijk

Luis, La Guácima

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The one thing that I didn’t like about this place is that by policy they won’t clean your room before the 4th night, not even if you ask for it; the only thing they will do is to replace towels, toilet tissue and shampoo
4 nachten verbleven in maart 2024
Reactie van Customer service op 1 apr 2024
We apologize if the cleaning schedule did not meet your expectations.

10/10 – Uitstekend

WILSON

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel
3 nachten verbleven in maart 2024
Reactie van Customer service op 1 apr 2024
Glad you enjoyed! Come back soon

10/10 – Uitstekend

Diana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, quite and easy parking
3 nachten verbleven in maart 2024
Reactie van Customer service op 30 mrt 2024
Glad you enjoyed! Come back soon!

8/10 – Goed

FRANCIS

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ubicación excelente el único punto malo es la limpieza
6 nachten verbleven in maart 2024
Reactie van Customer service op 30 mrt 2024
Glad you enjoyed! Come back soon!

4/10 – Matig

Shanda

Dirty shower and ants on bed and in the bathroom and sheets were dirty
4 nachten verbleven in maart 2024
Reactie van Customer service op 30 mrt 2024
We apologize for the inconvenience. When guests bring food to the room sugar ants may come.

8/10 – Goed

Julie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel to stay close to the Disney Parks
2 nachten verbleven in maart 2024
Reactie van Customer service op 30 mrt 2024
Glad you enjoyed! Come back soon!

8/10 – Goed

Janita

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We found ants on bathroom sink and when checking out the lady at front desk was not friendly.
2 nachten verbleven in maart 2024
Reactie van Customer service op 30 mrt 2024
Glad you enjoyed overall!

8/10 – Goed

Amy

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place near shopping and food. Family friendly (I was a solo traveler and so I hear many kids crying at night, so the rooms are not as quiet as I would have liked)
2 nachten verbleven in maart 2024
Reactie van Customer service op 29 mrt 2024
Glad you enjoyed overall!

10/10 – Uitstekend

Alberto

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel pulito, personale cordiale e oltre ai servizi elencati ottima posizione per raggiungere i parchi Disney e si trova proprio vicinissimo all’’outlet Premium. Letto comodo, bagno di buone dimensioni, avrei gradito un doccino mobile oltre al soffione doccia. La colazione offre dolce e salato. Consiglio questa struttura
3 nachten verbleven in maart 2024
Reactie van Customer service op 27 mrt 2024
Glad you enjoyed! Come back soon

8/10 – Goed

Emily

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Customer service op 27 mrt 2024
Glad you enjoyed! Come back soon!

8/10 – Goed

Taisuke

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
毎年展示会でオーランドに出張に行くたびに1泊100ドル以下のホテルを試しした中でこちらのホテルが過去一番快適でした。大きな理由としてはほとんどのホテルがカーペットでそれが原因で部屋がジメジメしておりカビ臭かったのですが、ここはフロアタイルなので清潔感があり匂いがありません。また徒歩5分ででマックとPUBLIXなどがあり利便性にも長けています。
8 nachten verbleven in maart 2024
Reactie van Customer service op 27 mrt 2024
Glad you enjoyed! Come back soon!

8/10 – Goed

Sadatsugu, Ota

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3月14日から6日間、ディズニーとユニバの活動拠点として利用。周囲は静かでアウトレット、スーパーが徒歩範囲にありショッピングには非常に便利。 レストランはステーキハウスが近くにあり、遅くまで開いています。マックもすぐ近くにあります。 ホテルの朝食は、ほぼ毎日同じメニューですが種類が豊富です。プール、ジムは気持ち程度にありますが、利用はほぼ皆無。スタッフは終日オーダーに対応してくれます。タオル交換は頼めば対応してくれますが、ベットメークはしてくれません。 移動手段としては、各施設への行き、帰り便が各1本ありますが、ユニバ、シーワールドには朝8:30出発、マジックキングダム、ディズニーハリウッドへは開演時間より遅い時間帯の出発便となります。また、帰りのバスの時間帯が早い為、終日遊ぶには、他の交通機関の利用が必要となります。 ここを拠点として、寝泊まりするには十分な利用価値があますが、レンタカーやUber等の交通手段を考慮する必要が有ります。 アウトレットにはディズニーストアもあり、種類は少ないですが格安で販売してました。
6 nachten verbleven in maart 2024
Reactie van Customer service op 24 mrt 2024
Glad you enjoyed! Come back soon

4/10 – Matig

Basham

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid
Initial view was great. 2x nights cockroach and as such asked to move rooms. (Staff member lady very helpful) but the second room had bug splatter on the walls. Small ants (I think) not pleasant at all.
Reactie van Customer service op 23 mrt 2024
We apologize for any inconvenience! We are sold out during Spring break month with several high school groups bringing food to the rooms and this may bring flys, sugam ants! Generally we are considered extremely clean hotel as you can see from past reviews

8/10 – Goed

kelly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is fairly new and comfortable. Our only complaint was that they actually allowed a marching band to rehearse at 8am in the parking lot directly outside our window. After arriving the previous night at 1 am, we were disappointed that this noise was permitted.
3 nachten verbleven in maart 2024
Reactie van Customer service op 22 mrt 2024
Glad you enjoyed! Come back soon!