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Beoordelingen van WoodSpring Suites Davenport FL

2.5 out of 5
WoodSpring Suites Davenport FL
702 Champions Drive, Davenport, FL

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 159 van 506 beoordelingen" "
Gastenscore: 8 - Goed. 94 van 506 beoordelingen" "
Gastenscore: 6 - Redelijk. 83 van 506 beoordelingen" "
Gastenscore: 4 - Matig. 67 van 506 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 103 van 506 beoordelingen" "

7,6/10

Netheid

7,2/10

Personeel en service

6,2/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Antony

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goede accommodatie
Goede accommodatie en vriendelijk personeel.
7 nachten verbleven in februari 2023
Reactie van Stephanie op 14 mrt 2023
Thank you for the awesome review. We hope to see you againStephanie P Regional Manager

8/10 – Goed

Robert

2 nachten verbleven in april 2024
Reactie van Carlos Rodriguez GM op 30 apr 2024
Thank You!!

10/10 – Uitstekend

Leonardo, Doral

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van Carlos Rodriguez GM op 29 apr 2024
Thank You!!

2/10 – Ontzettend slecht

Ann

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Carlos Rodriguez GM op 22 apr 2024
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity.Sincerely, Carlos Rodriguez- General Manager

10/10 – Uitstekend

Laureen

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great Customer Service!!!
1 nacht verbleven in april 2024
Reactie van Carlos Rodriguez GM op 15 apr 2024
Thank You!!

10/10 – Uitstekend

Raymond

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The fault of your own with them dogs and those hotel rooms bark all night. Plus, it’ll be nice if you have iron in the room other than that, everything else was perfect staff very professional very clean
7 nachten verbleven in april 2024
Reactie van Carlos Rodriguez GM op 29 apr 2024
We will try to do better.

2/10 – Ontzettend slecht

Carol

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This probably has German roaches in our room. People was arguing in parking lot outside. Moving trucks in parking lot. Not a safe spot for family. Roaches crawling on bed too. Don’t do it.
Reactie van Carlos Rodriguez GM op 22 apr 2024
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Sincerely, Carlos Rodriguez- General Manager

10/10 – Uitstekend

Ben

1 nacht verbleven in april 2024
Reactie van Carlos Rodriguez GM op 29 apr 2024
Thank You!!

2/10 – Ontzettend slecht

Douglas

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff the rudest I’ve ever met

6/10 – Redelijk

monica, Washington

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
Convenient location Staff rushing customers to leave No perks Not flexible when asked for 1 hour check out experience
3 nachten verbleven in maart 2024
Reactie van Carlos Rodriguez GM op 29 mrt 2024
"Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so that we can continue to improve. CRodriguez@sandpiper.us.com. Sincerely, Carlos Rodriguez- General Manager"

10/10 – Uitstekend

Karen

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed at this property for a business trip and it met my needs based on location and proximity to major roadways, walkability to various food options nearby, ease of check-in, utility of the room, and safety of the property. I would stay there again if the need arose.
3 nachten verbleven in maart 2024
Reactie van Carlos Rodriguez GM op 27 mrt 2024
Thank you.

4/10 – Matig

raymond

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The restroom in the lobby was not allowed to be used, the coffee pot in lobby was not working, the room has a kitchen with no utensils. The hotel was being used by homeless. I don't recommend this hotel too anyone.
2 nachten verbleven in maart 2024
Reactie van Carlos Rodriguez GM op 26 mrt 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 – Uitstekend

Eva

2 nachten verbleven in maart 2024
Reactie van Carlos Rodriguez GM op 15 apr 2024
Thank you!!

6/10 – Redelijk

Kenneth

5 nachten verbleven in maart 2024

8/10 – Goed

Kenneth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to Food store, good.
1 nacht verbleven in maart 2024
Reactie van Carlos Rodriguez GM op 20 mrt 2024
Thank You.

10/10 – Uitstekend

Marikin

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The cleanliness of the property. Front desk was friendly very professional getting me checked in fast and easy! Great customer service
1 nacht verbleven in maart 2024
Reactie van Carlos Rodriguez GM op 19 mrt 2024
Thank You!!

8/10 – Goed

Christina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like the business model of keeping things simple to keep costs lower. Staff was great, very accommodating early check in was simple room was very spacious has a whole kitchen
1 nacht verbleven in maart 2024
Reactie van Carlos Rodriguez GM op 19 mrt 2024
Thank You.

2/10 – Ontzettend slecht

Katti

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had to call to be buzzed in activity of people all through the night
1 nacht verbleven in maart 2024
Reactie van Carlos Rodriguez GM op 19 mrt 2024
My most sincere apologies about your stay. We will do better next time.

4/10 – Matig

Dennis

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff was incredibly friendly and helpful. The room however had excessive hair on the floor in the bathroom. There was animal hair on beds, pillows and floor.
9 nachten verbleven in maart 2024
Reactie van Carlos Rodriguez GM op 19 mrt 2024
My apologies concerning your stay. We will do better.Thank You.

8/10 – Goed

Bobby D

2 nachten verbleven in maart 2024

8/10 – Goed

Rosemary

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very basic but great for the price. Disappointed that no shampoo but large store was close. Convenient to Hwy27 to get to where we wanted to go. Could use an oven instead of a dishwasher
10 nachten verbleven in februari 2024

4/10 – Matig

Derek

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
check in does not open till 3 pm - inconvenient for me as we were visiting friends in the area.
1 nacht verbleven in maart 2024
Reactie van Carlos Rodriguez GM op 12 mrt 2024
Our most sincere apologies about your check-in experience.

6/10 – Redelijk

Francisco

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
I find the property well located and the staff is nice and prompt to help. This is what I loved about being there, BUT and there is a big one here, I will not return. For some reason some of us staying there chatted about the connectivity issue with wireless signal no matter the provider. Also the big turn off is the internet. They only provide service for one device, on top of that, the signal was not strong enough and we had issues switching from device. I would have prefer to have a room with no TV and wi-fi coverage for us. Had the price been a bit lower I would have understood. It really made the experience uncomfortable for doing work or connecting with family. There are plenty of hotels in the area with similar price and 'unlimited' Wi-Fi coverage. NOT GOING BACK!,
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Laureen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very Clean and Comfortable. Also GREAT Customer Service!!!
1 nacht verbleven in februari 2024
Reactie van Carlos Rodriguez GM op 4 mrt 2024
Thank you. Please come back and see us!

6/10 – Redelijk

Nora

1 nacht verbleven in februari 2024
Reactie van Carlos Rodriguez GM op 26 mrt 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 – Matig

Alan

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Very, very low budget. Bare minimum.
1 nacht verbleven in februari 2024
Reactie van Carlos Rodriguez GM op 28 feb 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. Sincerely, Carlos Rodriguez- General Manager

2/10 – Ontzettend slecht

Sherry

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
One of our rooms was crawling with bugs.
3 nachten verbleven in februari 2024
Reactie van Carlos Rodriguez GM op 24 feb 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager

8/10 – Goed

Becky

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Carlos Rodriguez GM op 24 feb 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager

4/10 – Matig

Luc

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
La présence de coquerelles. Les planchers sales. Les draps qui sentent l’odeur de chiens. Les murs sales.
4 nachten verbleven in februari 2024
Reactie van Carlos Rodriguez GM op 17 feb 2024
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short, we take it very seriously and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Sincerely, Carlos Rodriguez- General Manager

4/10 – Matig

Candice

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The staff was nice. The key card machine was down so I never received a key to the room. I had to be escorted to my room by the staff. The furniture in the room had scratches all over it. Not sure why but looked like a cat had a really bad stay there.
1 nacht verbleven in februari 2024
Reactie van Carlos Rodriguez GM op 17 feb 2024
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Sincerely, Carlos Rodriguez- General Manager

10/10 – Uitstekend

Laureen

Zakenreiziger
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Great Customer Service. Our room was So clean . Nice and Quiet surroundings!!!💕
1 nacht verbleven in februari 2024
Reactie van Carlos Rodriguez GM op 15 feb 2024
Thank You!

10/10 – Uitstekend

Adrian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in februari 2024
Reactie van Carlos Rodriguez GM op 15 feb 2024
Thank You!

10/10 – Uitstekend

Laureen

Zakenreiziger, Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
So clean! Great Customer Service on all shifts!!!
1 nacht verbleven in januari 2024
Reactie van Carlos Rodriguez GM op 8 feb 2024
Thank You!!!

10/10 – Uitstekend

Janet

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Chanel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk was awesome
1 nacht verbleven in februari 2024
Reactie van Carlos Rodriguez GM op 6 feb 2024
Thank You!!!

8/10 – Goed

Morgan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was nice to have laundry in the building, wash my own clothes. The grocery store next door was great because I forgot my toothbrush. When I was hungry I could grab a good meal and some snacks.
13 nachten verbleven in januari 2024
Reactie van Carlos Rodriguez GM op 6 feb 2024
Thank You!

10/10 – Uitstekend

Paula

Reisde met huisdieren
Positief: Voorzieningen
Nice clean rooms
3 nachten verbleven in januari 2024
Reactie van Carlos Rodriguez GM op 6 feb 2024
Thank You!!

10/10 – Uitstekend

Melissa

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Era lo que mi familia necesitaba para el viaje.
7 nachten verbleven in januari 2024
Reactie van Carlos Rodriguez GM op 6 feb 2024
Muchas Gracias!!!

4/10 – Matig

Janice

Reisde met familie
Cockroaches everywhere
1 nacht verbleven in januari 2024
Reactie van Carlos Rodriguez GM op 24 jan 2024
"Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so that we can continue to improve. Sincerely, Carlos Rodriguez- General Manager"

8/10 – Goed

Leonard

2 nachten verbleven in januari 2024

8/10 – Goed

salvatore

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
the kitchen in the room did not have any utensils we had to buy utensils
11 nachten verbleven in december 2023
Reactie van Carlos Rodriguez GM op 10 jan 2024
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. So that we may better understand the circumstances. Sincerely, Carlos Rodriguez- General Manager

8/10 – Goed

daniel

8 nachten verbleven in december 2023
Reactie van Carlos Rodriguez GM op 10 jan 2024
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. So that we may better understand the circumstances of your experience. Sincerely, Carlos Rodriguez- General Manager

2/10 – Ontzettend slecht

Agnes

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room smelled like urine and had cockroaches
2 nachten verbleven in januari 2024
Reactie van Carlos Rodriguez GM op 19 jan 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager

6/10 – Redelijk

Kristopher

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen
2 nachten verbleven in december 2023
Reactie van Carlos Rodriguez GM op 10 jan 2024
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. So that we may better understand the circumstances of your experience. Sincerely, Carlos Rodriguez- General Manager

8/10 – Goed

Jean

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
7 nachten verbleven in december 2023

10/10 – Uitstekend

Dannielly, MIAMI

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Abbygail

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The wifi policy need to change base on the amount of persons staying in the room not just on one device signing on the internet service provided. Please change this
9 nachten verbleven in december 2023
Reactie van Carlos Rodriguez GM op 10 jan 2024
Thank you for responding. We will look into the wifi issue.

4/10 – Matig

Christine

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen
Don’t let the picture of this suite trick you! Overall the suite itself is fairly new, but the disappointing issues was on the following: there’s no door knob for the restroom door to shut the door we were told that WiFi was only for 1 device, we had to pay additional $10 WiFi service. It was noted from Expedia that it was free WiFi but didn’t specifically in detail that it was for only 1 device the walls of the room & ceiling are thin as a cardboard that anything can be heard. The room from above us kept on pounding on their floor after midnight to 3am. Then rooms on both sides were also pounding their beds and tapping on the walls in the middle of the night the only one elevator for the suite was out of order so we had to use the creepy stairs going up for 3rd floor Also they charge for everything just like the WiFi, changing out their towels (which I didn’t use), hair dryer and pots and pan also a fee. Housekeeping is every 14 days, which we didn’t qualified for that because we were there only for 10 nights We came back one night late from Disney and luckily we find 1 last parking There are long term residents that also living in the suites At least there’s no bed bugs or other crawling creatures seen in our room during our stay We didn’t want to report because we were just there for our Orlando/Disney trip to shower and stay for night. Overall, I definitely will NOT return to this or any WoodSpring suite after this horrible experience.
10 nachten verbleven in december 2023
Reactie van Carlos Rodriguez GM op 19 jan 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager

6/10 – Redelijk

Brandy

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
I did not like the fact that there was no coffee pot in the room. And for everything extra you had to pay more for. But we stayed one night so for the price it was ok.
1 nacht verbleven in december 2023
Reactie van Carlos Rodriguez GM op 19 jan 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager

2/10 – Ontzettend slecht

James

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Long term rental place.... Cockroaches found in multiple places. .... Noisy... Just felt uncomfortable... We left a day early.... Not a hotel in my opinion
2 nachten verbleven in december 2023
Reactie van Carlos GM op 2 jan 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manage