Exterieur

Beoordelingen van Cross Hotel Osaka

4 out of 5
Cross Hotel Osaka
2-5-15 Shinsaibashi-suji, Chuo-ku, Osaka, Osaka-fu

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 741 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 205 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 40 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 1001 beoordelingen" "

9,6/10

Netheid

9,6/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Gerard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay!
Very close to Dotonbori!! The hotel is very clean and quiet, comes with air conditioning and air purifier. Staff is the very friendly!
3 nachten verbleven in juli 2019
Reactie van Cross Hotel Osaka op 22 aug 2019
Dear Valued Guest, thank you for staying with us at Cross Hotel Osaka this time. We are glad to hear that you were satisfied with our facilities, and we would like to thank you for your good comment about our staff. Your positive feedback is greatly appreciated. We look forward to welcoming you back at our hotel again in the near future. Kind regards, Cross Hotel Osaka

10/10 – Uitstekend

Starla

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is really clean, nice and well kept. Staff are nice but need to learn more English to accommodate tourists. I’m glad I purchased the dinner and breakfast with my booking accommodations as there are no restaurants close by. We enjoyed our experience with Japanese traditional dinner and breakfast. The food was good and the presentation is impeccable. Overall we enjoyed our stay and will recommend this place to others.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Abby

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great!
3 nachten verbleven in april 2024
Reactie van Cross Hotel Osaka op 30 apr 2024
Dear Valued Guest,Thank you for staying at Cross Hotel Osaka and for your perfect rating feedback.We always strive to deliver the best experience for our guests, so we are very pleased that you found our hotel great.We will continue our effort to provide the best service to all our guests.If there is any chance to visit Osaka, we are looking forward to welcoming you back to Cross Hotel Osaka again in the near future!Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Zachary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was amazing
3 nachten verbleven in april 2024
Reactie van Cross Hotel Osaka op 30 apr 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are glad to hear that you are satisfied with your recent stay. We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Cassandra

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was convenient and modern. Staff were always lovely and helpful.
3 nachten verbleven in april 2024
Reactie van Cross Hotel Osaka op 29 apr 2024
Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka and taking your time to give us your feedback.We are very honored to hear that you were satisfied with our location and service.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests.If there is any chance to visit Osaka, we are looking forward to welcoming you back to Cross Hotel Osaka again in the near future! Sincerely yours,Cross Hotel Osaka

6/10 – Redelijk

lauren

Reisde met een groep, Reisde met partner, Reisde met familie
Positief: Personeel en service
The hotel is fine nothing super special about it. Our room faced the street on the 6th floor and it was extremely loud. There is construction going on overnight on the street outside for the next year and I woke up to sirens many times. Our friends stayed on a higher floor and weren’t as bothered.
1 nacht verbleven in april 2024
Reactie van Cross Hotel Osaka op 29 apr 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We apologize for the noise disturbances you encountered. We will look into ways to enhance sound insulation to reduce any disturbances.Thank you again for your valuable and honest feedback.We sincerely hope to have the opportunity to welcome you back again with a further positive experience in your future stay.Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Bryan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great, however it was extremely noisy. The windows did not provide any sound barrier and you could hear everything outside as if you were outside
2 nachten verbleven in april 2024
Reactie van Cross Hotel Osaka op 29 apr 2024
Dear Valued Guest,Thank you for staying at Cross Hotel Osaka and for your perfect rating feedback.However, we apologize for any inconvenience caused by the noise from the street we are facing.It is difficult to update the room immediately, it might not be solved sooner but we will look into ways to enhance sound insulation to reduce any disturbances.Thank you again for your valuable feedback.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is a lovely hotel that is close to the nightlife area of Osaka. My only criticism is that we were flying late at night and there is nowhere for you to have a shower and change e.g a gym and the toilet available are downstairs and are small.
3 nachten verbleven in april 2024
Reactie van Cross Hotel Osaka op 25 apr 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are glad to hear that you are satisfied with our location.As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.Once again, thank you for sharing your experience with us.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Tina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect corner room looking over the Main Street. Great location right near Dotonburi. Staff were very helpful. Would definitely stay again.
3 nachten verbleven in april 2024
Reactie van Cross Hotel Osaka op 25 apr 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are delighted to hear that you were satisfied with our location and service.Your good comments are much appreciated and the word, "would definitely stay again" is a great encouragement for us. We hope to welcome you back in the near future!Sincerely yours,Cross Hotel Osaka

8/10 – Goed

Lan

Positief: Staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Cross Hotel Osaka op 25 apr 2024
Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka.We are glad to hear that you are satisfied with your recent stay. We will continue to strive to provide the highest level of service to all of our guests.We are very much looking forward to welcoming you again in near future.Sincerely yours,Cross Hotel Osaka

6/10 – Redelijk

Thomas

Positief: Netheid, personeel en service
I stayed in a Superior Room facing the street. I can hear all kinds of noise during the night - the ambulance, music, car horning etc. It is hard to sleep for those who are sensitive to noise.
3 nachten verbleven in april 2024
Reactie van Cross Hotel Osaka op 25 apr 2024
Dear Valued Guest,Thank you very much for choosing Cross Hotel Osaka and taking the time to share your feedback about your stay with us.We apologize for any inconvenience caused by the noise from the street we are facing.It is difficult to update the room immediately, it might not be solved sooner but we will look into ways to enhance sound insulation to reduce any disturbances.Thank you again for your valuable and honest feedback.We look forward to serving you again.Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Maria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Cross hotel is a block away from the river in Dintonbori. It is walkable to many restaurants and six minutes to Namba Station. We were in the 14th floor and we had a beautiful view of the river and Don Quijote.
5 nachten verbleven in april 2024
Reactie van Cross Hotel Osaka op 15 apr 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are very happy to hear that you enjoyed your stay with us.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests.Once again, thank you for sharing your experience with us.We are very much looking forward to welcoming you again soon!Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

ross

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
1 nacht verbleven in april 2024
Reactie van Cross Hotel Osaka op 15 apr 2024
Dear Valued Guest,Thank you for staying at Cross Hotel Osaka and for your perfect rating feedback.We are pleased to hear that you were satisfied with the location of our hotel which is easy access to not only the "Glico Man sign” at Dotonbori but also wide variety of shops and restaurants.Location is one of the attractive points of our hotel.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Shaun

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel good breakfast selection, location great for food, transport and the dotobori
5 nachten verbleven in april 2024
Reactie van Cross Hotel Osaka op 15 apr 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are delighted to hear that you are satisfied with our breakfast and the location.As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Fiona

Reisde met partner
Positief: Voorzieningen
The staff was absolutely amazing. Everyone was so friendly and so helpful. Room was excellent and very clean. The perfect location in Dotonbori.
3 nachten verbleven in april 2024
Reactie van Cross Hotel Osaka op 11 apr 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are very pleased to hear that you had a pleasant stay and that you have complimented our staff.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests. We are very much looking forward to welcoming you again in near future. Sincerely yours,Cross Hotel Osaka

8/10 – Goed

Amber

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 7 apr 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are glad to hear that you are satisfied with your recent stay. We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

8/10 – Goed

Anna

Reisde met familie
Great base for a visit to Osaka. I. A very busy area with lots of shops and restaurants close. Easy to access public transport. Nice hotel with good breakfast selection.
2 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 4 apr 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are delighted to hear that you were satisfied with our location and the breakfast.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests. If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 3 apr 2024
Dear Valued Guest,Thank you very much for your recent stay at Cross Hotel Osaka.We are very happy to hear that you enjoyed your stay with us.We will continue our effort to provide the best service to all our guests.Thank you very much for spending your precious time to share your experiences. If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Adrian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome location, friendly and helpful staff, afternoon evening free snack and drinks area. Breakfast ok, tends to get busy 8-9am, particularly strong for Japanese options but Western not quite as good, includes sausage, bacon, but not to my taste, however egg and toast were good. French toast available and good. You collect bath salts etc in reception and use in the excellent and well equipped en-suite bathroom. Overall will happily stay again, especially because of the location.
5 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 3 apr 2024
Dear Valued Guest,Thank you very much for having stayed at Cross Hotel Osaka and for taking the time to provide reviews.We are delighted to hear that you are satisfied with our location, service and lounge.However, we apologize that the breakfast did not meet your expectations.We will continue to brush up our breakfast menu to further satisfy our guests, and we hope you will visit us again next time.Thank you again for your valuable feedback. We hope to have you as our guest again soon.Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Jonnalee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 3 apr 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are glad to hear that you are satisfied with your recent stay. The entire staff will continue to make every effort to ensure that everyone has a pleasant stay.Once again, thank you for sharing your experience with us.If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Ophir

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is located in a prime location and has a super friendly staff.
2 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 1 apr 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are delighted to hear that you are satisfied with our location and service.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Jessica, Katy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great
3 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 1 apr 2024
Dear Valued Guest,Thank you very much for having stayed at Cross Hotel Osaka and for taking the time to provide reviews.It is a pleasure to read that you "Everything was great". Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests. Once again, thank you for sharing your experience with us.We look forward to serving you again.Warm regards, Cross Hotel Osaka

10/10 – Uitstekend

Shen Jin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really liked this place. Spacious room but you have to call to request for luggage stands. They have it, just ask. Staff were friendly and welcoming. The air system was a bit weird tho, either too cold or too hot. Even fan setting was cold. And its hard to control the temperature properly. No English channels except CNN. Shower for spacious. Amenities at lobby. Location is great! Loved how close it was to the Shinsaibashi shopping street and also Dotonburi. Short walk to Namba station. Note: there are construction works in the front of hotel now, so be sure to request a room not facing the front directly. Didnt hear any construction sounds though. Will definitely recommend and stay again!
3 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 1 apr 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are delighted that you are satisfied with our location, room size, service and bathroom.However, we apologize for the inconvenience caused by the air system.We will share your comments with our management team for future improvement. Thank you very much for your valuable feedback.If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Warm regards, Cross Hotel Osaka

10/10 – Uitstekend

Scott

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel right in the heart of Dotonbori!
2 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 29 mrt 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are glad to hear that you are satisfied with our location.As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Xiu Xian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was amazing. Right next to Dontonburi. They warned us about construction noise in advance but we didn't hear much of it while we were in our room. The rooms were much larger than the one we had in Tokyo so we were so happy. It was also conveniently located between 2 train stations. We did do laundry while we stayed there. Coin laundry is a 4 minute walk and 24 hours. Hotel also has luggage shipping service available. I would stay there again. Price was great. Location was great. Staff was nice. Couldn't ask for more
Reactie van Cross Hotel Osaka op 28 mrt 2024
Dear Valued Guest,Thank you very much for your recent stay with us and taking time to share your review. We would also like to thank you from the bottom of our hearts for the many warm compliments you have expressed to us.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests.Once again, thank you for sharing your experience with us.We are looking forward to welcoming you back to Cross Hotel Osaka in the near future! Sincerely yours,Cross Hotel Osaka

8/10 – Goed

asghar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is located in a very plush, central and convenient location however being along the main road there is car, motorcycle and other noised during the night.
4 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 28 mrt 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are glad to hear that you are satisfied with our location.However, we apologize for the noise from the street we are facing.If you have another opportunity, we will do our best to make your next stay more comfortable.Thank you again for your valuable feedback.We look forward to serving you again.Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff giving great services.
2 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 28 mrt 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are very glad to hear that you are satisfied by our staff and the quality of our service.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests. We are very much looking forward to welcoming you again in near future.Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Modern property. Small room but fine on my own, close to Namba station and access to the Metro plus right by the Running Man. Buffet breakfast was wide ranging with something for everyone
2 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 26 mrt 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are delighted that you liked our location and breakfast.Location is one of the attractive points of our hotel. Located in the heart of Osaka makes it very accessible from any transportation means, shopping street, sightseeing spot, etc. If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

8/10 – Goed

のはな

Reisde met partner
Positief: Voorzieningen
シャンプーとかがお気に入りですいい匂いでした。 朝食もおいしかったです。
1 nacht verbleven in maart 2024
Reactie van クロスホテル大阪 op 26 mrt 2024
親愛なるお客様この度はクロスホテル大阪にご宿泊いただき誠にありがとうございます。ご滞在中は快適にお過ごしいただけましたご様子で何よりでございます。また、当ホテルのシャンプーをお気に召していただけたようで、大変嬉しく存じます。PROVINSCIAのバスアメニティは当ホテル売店、クロスセレクトショップにて販売いたしております。その他にもホテルスタッフが厳選した商品や客室アメニティを多数取り揃えておりますので、次回ご宿泊の際、是非お買い求めくださいませ。お忙しい中、ご滞在の感想をご投稿いただきありがとうございました。それではお客様の近い内のお戻りを、従業員一同心よりお待ち申し上げております。クロスホテル大阪

8/10 – Goed

Nam Kit

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I will stay at Cross Hotel next time.
5 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 26 mrt 2024
Dear Valued Guest,Thank you very much for having stayed at Cross Hotel Osaka and for taking the time to provide reviews.We are very happy to hear that you enjoyed your stay with us.We will continue our effort to provide the best service to all our guests.We hope to have you as our guest again soon.Sincerely yours,Cross Hotel Osaka

8/10 – Goed

Ka Ki

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 26 mrt 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are very happy to hear that you enjoyed your stay with us.The entire staff will continue to make every effort to ensure that everyone has a pleasant stay.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Andreea

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable hotel right in the middle of Dontonbori! Incredible breakfast buffet with great array of choices. Awesome lounge access for those with Cross level rooms. Complimentary drinks and snacks in a peaceful oasis after a busy day of sightseeing. Wine, sake, beer, cava! Staff is wonderfully kind and accommodating. This will be my new home base hotel while in Osaka!
2 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 26 mrt 2024
Dear Valued Guest,Thank you very much for your recent stay at Cross Hotel Osaka.We are very honored to hear that you were satisfied with our location, the breakfast and the lounge.The lounge is available as a benefit of cross-floor accommodation and offers free snacks, soft drinks, and alcoholic beverages.We are delighted to hear that you enjoyed the lounge.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. Thank you very much for spending your precious time to share your experiences. If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Jillian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location! Convenient to shopping and transportation. Rooms were very nice, and spacious.
3 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 26 mrt 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are glad to hear that you are satisfied with our location.As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

4/10 – Matig

Kevin

Reisde met een groep, Reisde met partner
Positief: Personeel en service
Negatief: Netheid
Rooms were loud and too warm. Could hear an angle grinder and motorcycles reving outside all night. King sized bed but twin sized pillows. The firm pillows were like rocks.
2 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 26 mrt 2024
Dear Valued Guest,Thank you very much for choosing Cross Hotel Osaka and taking the time to share your feedback about your stay with us.We sincerely apologize that you were not able to spend a comfortable stay in your room.We also apologize for the noise from the street we are facing.We will strengthen our patrols outside the hotel to ensure that our guests have a comfortable stay.Regarding the temperature in the guest room, we will work with the facility to confirm as soon as possible whether there is a problem with the air conditioner.Thank you for your valuable feedback.We hope to have the opportunity to welcome you back again for more positive experience with your future stay.Sincerely yours,Cross Hotel Osaka

8/10 – Goed

Kathryn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pros: This location is top-dog. Its close to the main shopping street and places to eat. The subway is close too, just a short walk away. There is construction outside but unnoticeable, I didnt hear anything and it caused zero inconvenience. The room was a bit like a bachelor-pad in terms of the colour scheme but it wasnt a deal breaker. The bed was comfy and I liked the added touch of PJs and water etc. The bathroom was brilliant with a deep soaker tub. Take the essential oils bath salts at the check in counter, it makes for a lovely bath after a long day of exploring. The Cons were: while the room did feel clean, the carpet had hair on it like it hadnt been vacuumed in a while. My socks kept picking long hairs up which made me gag. Thank goodness there were slippers provided. Also, the internet was the pitts. I got better amd more consistent connection in train stations. Despite these two small annoyances, I would definitely come back and stay here again.
4 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 26 mrt 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are delighted to hear that you are satisfied with our location and the bathroom.Specially, our unique Japanese style bathroom with bathtub is well-received from a lot of guests as you mentioned. However, we apologize for the lack of cleanliness in the guest rooms, which caused some discomfort to our guests.We have shared your valuable feedback with our housekeeping team and instructed them to thoroughly clean every detail of your room to ensure that you are comfortable in your room.We also apologize for the inconvenience caused by the internet connection.We will take appropriate improvement measures as necessary to provide a comfortable Internet environment.Thank you again for your valuable feedback.We hope to have the pleasure of welcoming you back to Cross Hotel Osaka in the near future.Sincerely yours,Cross Hotel Osaka

8/10 – Goed

Crystal

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
職員非常友善
4 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 22 mrt 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are glad to hear that you are satisfied with your recent stay.Your warm words of praise become our driving force.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future.We look forward to serving you again.Best regards,

10/10 – Uitstekend

Adam, Toronto

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room was located on one of the upper "Cross" floors. The room was very clean and quite spacious, with a large, comfy bed and a separate seating area with a desk. Despite being on a higher floor, the windows didn't do much to dampen the street noise at night, but it didn't really bother us too much. A nice bonus was that our floor also granted us daily access to the lounge with free drinks and snacks. There are only two elevators, which unfortunately, could be a bit of a wait at times. Lastly, the breakfast buffet was excellent, with a lot of different Japanese and Western options.
2 nachten verbleven in februari 2024
Reactie van Cross Hotel Osaka op 22 mrt 2024
Dear valued guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to share your experience with us.We are very happy to hear that you enjoyed your stay with us and you are satisfied with our facilities, breakfast and Cross lounge!However, We apologize again for the inconvenience caused by elevator and the noise from the road and .Your valuable opinions will be passed on to each department and we will make improvements.Also, thank you very much for your understanding and satisfaction despite the inconvenience.Next time, we will do our best to provide better service to our guests.Sincerely,

8/10 – Goed

Judy

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel with location
3 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 22 mrt 2024
Dear valued guest,Warm greetings from Cross Hotel Osaka!Thank you for choosing us for your stay and taking your time for the feedback.We are glad to hear that you are satisfied with our location!Our hotel is located in the heart of Namba, with convenient transportation and many shopping malls and famous shopping streets nearby.If you come to Osaka next time, please stay at Cross Hotel Osaka again.Until we meet again, all of our employees will be waiting with all our hearts.Sincerely,

10/10 – Uitstekend

Martin

3 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 7 apr 2024
Dear Valued Guest,Greetings from Cross Hotel Osaka! Thank you for choosing us for your accommodation in Osaka and taking time to write review.We are delighted to know that you are satisfied with your overall experience at Cross Hotel Osaka.If you have any chance to come to Japan again, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Lance

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was excellent and convenient...
9 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 22 mrt 2024
Dear valued guest,Warm greetings from Cross Hotel Osaka. Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.Also, Thank you for your warm words of praise.We will continue to strive to become the best hotel that will satisfy our guests.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Warm regards,

10/10 – Uitstekend

Jessica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check-in, great luggage storage area, amazing location that is walking distance to shops and restaurants, close to metro lines, booking high floor with included breakfast was valuable, was not bothered by city sounds.
3 nachten verbleven in februari 2024
Reactie van Cross Hotel Osaka op 14 mrt 2024
Dear Valued Guest,Thank you for choosing us to stay and taking your time to do this review. We are glad to hear that you are satisfied with your recent stay. Lots of your kindness and positive comments encourage us very much. We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cross hotel was by far my favorite hotel I stayed at in Osaka. Right in the heart of Shinsaibaishi so you're close to some great food and the shopping district. Rooms were nice and spacious plus the free bottles of mineral water were a nice touch. The bathrooms were by far the largest out of all the hotels I've been at in Osaka and Tokyo for the price so if you want a large shower room/big tub this is the place to go.
2 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 14 mrt 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are especially pleased to hear that "my favorite hotel I stayed at in Osaka".Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We look forward to serving you again.Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Roger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best spot in Osaka , great rooms great employees overall it’s just amazing I love this hotel I will definitely return here my next Osaka visit
3 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 14 mrt 2024
Dear Valued Guest,Thank you for choosing us for your accommodation in Osaka and taking time to write review. We are very honored to hear that you were satisfied with our location, the guest's room and also staff.Your good comments are much appreciated and the word, "will definitely return here" is a great encouragement for us. We are very much looking forward to welcoming you again in near future. Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Deidre

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay, so close to Dontonbori. Very quiet and convenient. Staff were awesome when we'd left something in our previous hotel, they called them and arranged to have it sent for us
6 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 14 mrt 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are very pleased to hear your compliments about our staff. We are always encouraged by the words we receive from our customers, and we have shared them with our staff.We will do our best to provide you with more personalized hospitality and service in the future.Once again, thank you for sharing your experience with us.If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Warm regards,Cross Hotel Osaka

8/10 – Goed

ong zhen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place
4 nachten verbleven in februari 2024
Reactie van Cross Hotel Osaka op 14 mrt 2024
Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka and taking your time to give us your feedback.We are very happy to hear that you enjoyed your stay with us.Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, cafes and a bunch of sightseeing spots, such as Osaka Castle, Universal Studio Japan and so on.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Warm regards,Cross Hotel Osaka

8/10 – Goed

Chun Yin

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
綜合所有意見都非常好,但是浴具有點殘舊
4 nachten verbleven in maart 2024
Reactie van Cross Hotel Osaka op 7 mrt 2024
Dear Valued Guest,Thank you very much for having stayed at Cross Hotel Osaka and for taking the time to provide reviews.We apologize that the bathroom facilities did not meet your expectations.We will share your comments with the relevant departments and use them for future improvements.Thank you again for your valuable feedback.We hope we will have another opportunity to see you at Cross Hotel Osaka!Sincerely yours,Cross Hotel Osaka

4/10 – Matig

hunjin

Negatief: Personeel en service
3 nachten verbleven in februari 2024
Reactie van Cross Hotel Osaka op 4 mrt 2024
Dear Valued Guest,Thank you for choosing us to stay and taking your time to do this review. However, we apologize that you did not enjoy your stay with us.If there is anything specific that you would like to share with us regarding your stay, please do not hesitate to reach out. We value your input, and we are committed to providing the best possible experience for our guests.Again, we appreciate for your review.We hope to have the opportunity to welcome you back again for more positive experience with your future stay.Sincerely yours,Cross Hotel Osaka

8/10 – Goed

SIU KWONG

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Noisy
3 nachten verbleven in februari 2024
Reactie van Cross Hotel Osaka op 27 feb 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.However, we apologize for the noise disturbances you encountered.Our team is committed to providing a peaceful and comfortable environment for all guests, and we will look into ways to enhance sound insulation to reduce any disturbances.Thank you again for your valuable feedback.We sincerely hope to have the opportunity to welcome you back again with a further positive experience in your future stay.Warm regards,Cross Hotel Osaka

8/10 – Goed

Allen

2 nachten verbleven in februari 2024
Reactie van Cross Hotel Osaka op 22 mrt 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are very happy to hear that you enjoyed your stay with us.We will continue our effort to provide the best service to all our guests.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 – Uitstekend

Krys

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exceptionally close to EVERYTHING
2 nachten verbleven in februari 2024
Reactie van Cross Hotel Osaka op 24 feb 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are very happy to hear that you enjoyed your stay with us.Our hotel is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, cafes and a bunch of sightseeing spots, such as Osaka Castle, Universal Studio Japan and so on.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Warm regards,