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Beoordelingen van Alt Hotel Ottawa

3.5 out of 5
Alt Hotel Ottawa
185 Slater Street, Ottawa, ON

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 638 van 1007 beoordelingen" "
Gastenscore: 8 - Goed. 280 van 1007 beoordelingen" "
Gastenscore: 6 - Redelijk. 53 van 1007 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 1007 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 1007 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

8,6/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Marie-Hélène

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Personnel accueillant, propre, bien situé.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Blair

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful stay. Laura at the front bar was amazing. Front desk staff were great.
2 nachten verbleven in mei 2024
Reactie van Lise - Assistant Guest Services Manager op 23 mei 2024
Dear Blair, thank you so much for your fantastic 5 out of 5 rating! We’re thrilled to hear that you had a wonderful stay with us. Laura at the bar and our Front Desk team are delighted by your kind words and appreciation. We look forward to welcoming you back again very soon!

8/10 – Goed

Daniel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
N/A
2 nachten verbleven in april 2024
Reactie van Lise - Assistant Guest Services Manager op 23 mei 2024
Dear Daniel, thank you for taking the time to share your feedback! We are delighted to hear you enjoyed your stay. If there's anything specific you think we can improve on to make it a perfect 5 next time, please feel free to let us know. We look forward to welcoming you back again very soon!

10/10 – Uitstekend

jennifer

1 nacht verbleven in mei 2024
Reactie van Lise - Assistant Guest Services Manager op 23 mei 2024
Dear Jennifer, thank you for your wonderful 5-star review! We're thrilled to hear you had a great stay and look forward to welcoming you back again very soon!

10/10 – Uitstekend

Mary

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I am a big fan of the Alt Hotels - clean, comfortable, friendly, predictable without being boring.
1 nacht verbleven in mei 2024
Reactie van Lise - Assistant Guest Services Manager op 23 mei 2024
Dear Mary, thank you so much for your glowing review! We're thrilled to hear that you're a big fan of Alt hotels and that we've consistently met your expectations with our clean, comfortable, and friendly atmosphere. We do pride ourselves on providing our guests with an exceptional and consistent experience that's anything but boring. We are looking forward to welcoming you back again very soon!

10/10 – Uitstekend

Jean-François

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Lise - Assistant Guest Services Manager op 23 mei 2024
Dear Jean-François, thank you for your perfect rating! We're thrilled you had a great stay and look forward to welcoming you back soon!

8/10 – Goed

Gaetane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bel emplacement, près du parlement et du marché. Chambre propre mais matelas trop mou. Parking public payant 23$ par jour juste en face. Personnel très accueillant.
4 nachten verbleven in mei 2024
Reactie van Leticia - Superviseure au service à la clientèle. op 22 mei 2024
Merci pour vos commentaires positifs Gaetane, nous espérons vous revoir bientôt !

10/10 – Uitstekend

Raffi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was a pleasant surprise. The rooms are small but use the limited space very well like European hotels. Soundproofing was mostly working except at the door. Loud neighbours will still be a problem. We lucked out and only had a noisy neighbour for one of the nights. The only other problem was the hair dryer didn’t work. Everything else was great. Would stay again.
3 nachten verbleven in mei 2024
Reactie van Leticia - Guest services supervisor. op 22 mei 2024
Thank you very much for your perfect 5 out of 5 rating! We're glad you enjoyed your stay overall. We'll address the noise and hair dryer issues. Hope to host you again soon!

10/10 – Uitstekend

Christine

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was perfect . The rooms and the staff .
3 nachten verbleven in mei 2024
Reactie van Leticia - Guest services supervisor. op 20 mei 2024
Dear Christine,Thank you for your feedback ! We're thrilled to hear that you enjoyed the rooms and our staff's service. We hope to welcome you back soon !

8/10 – Goed

Mark

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bed was comfy but was a bit too small for us as we would have preferred a King, but they don't have. Staff was very friendly and helpful. The bathroom was different as it had a "sexy" shower that you could watch someone showering from the room and not very private. Oh well, it was different, but the bath products were fantastic. Good central area to go places, didn't need to rent a car as we walked everywhere. Otherwise the hotel was nice and clean.
3 nachten verbleven in mei 2024
Reactie van Leticia - Guest services supervisor. op 20 mei 2024
Dear Mark,Thank you for your detailed feedback! We're glad to hear that you found the bed comfy and appreciated the friendliness and helpfulness of our staff. We understand your preference for a King-sized bed, and we apologize for any inconvenience. It's great to know you enjoyed the bath products and found our central location convenient for walking. We appreciate your comments about the shower design and will take them into consideration. We're pleased that overall, you found the hotel nice and clean. We hope to welcome you back in the future!

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There is no parking for the hotel and do not use the recomended parking. It is super easy to find cheap or most of the time free parking on the streets (weekends only).
2 nachten verbleven in mei 2024
Reactie van Leticia - Guest services supervisor. op 20 mei 2024
Dear David,Thank you for your feedback ! You’re right, street parking is free on weekends. Thanks for the tip ! We hope you had a pleasant stay and look forward to welcoming you back soon !

10/10 – Uitstekend

Larry

Zakenreiziger
Positief: Voorzieningen
Very nice
1 nacht verbleven in mei 2024
Reactie van Leticia - Guest services supervisor. op 22 mei 2024
Thank you for the perfect rate Larry !

10/10 – Uitstekend

Vanessa

Reisde met een groep
Very clean, nice ambiance !!
2 nachten verbleven in mei 2024
Reactie van Leticia - Superviseure au service à la clientèle op 19 mei 2024
Dear Vanessa,Thank you for your kind words! We're thrilled to hear that you found our hotel very clean with a nice ambiance.We look forward to welcoming you back soon !

10/10 – Uitstekend

Salomé

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel has a nice vibe!
1 nacht verbleven in mei 2024
Reactie van Leticia - Superviseure au service à la clientèle op 16 mei 2024
Dear Salomé,Thank you for your feedback, I'm glad you're enjoying the vibe!

6/10 – Redelijk

Raha

5 nachten verbleven in mei 2024
Reactie van Leticia, Guest services supervisor. op 17 mei 2024
Dear Raha,Thank you for taking the time to share your feedback. Do not hesitate to reach out if you would like to provide us with more details about your stay. We hope to have the chance to welcome you again very soon!Best regards,

10/10 – Uitstekend

Yuzhou

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
New and clean
2 nachten verbleven in mei 2024
Reactie van Leticia, Guest services supervisor. op 13 mei 2024
Dear Yuzhou,Thank you for taking the time to share your feedback with us. We hope to have the opportunity to welcome you back soon!

10/10 – Uitstekend

Tommy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone at the front desk was so helpful and kind, and the facilities were perfect for my stay. Will definitely return next time I'm in town!
2 nachten verbleven in mei 2024
Reactie van Lise - Assistant Guest Services Manager op 11 mei 2024
Dear Tommy, thank you so much for your kind words and glowing review! We're thrilled to hear that you enjoyed your stay with us and that our team contributed in making your experience memorable. We can't wait to welcome you back next time you're back in Ottawa!

10/10 – Uitstekend

Lise, Saint-Narcisse

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent sauf le tapis
2 nachten verbleven in mei 2024
Reactie van Leticia - Superviseure au service à la clientèle. op 10 mei 2024
Chère Lise,Merci pour votre retour et votre excellente note. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour. N'hésitez pas à me contacter pour me donner plus de détails sur votre expérience avec le tapis.Au plaisir de vous recevoir très bientôt.

10/10 – Uitstekend

travis

1 nacht verbleven in mei 2024
Reactie van Lise - Assistant Guest Services Manager op 10 mei 2024
Dear Travis, thank you do much for your perfect rating! We're thrilled that you had a lovely stay with us. We hope to have the pleasure to welcome you again very soon!

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Small room but compact and nicely designed. Felt cozy
1 nacht verbleven in mei 2024
Reactie van Leticia - Guest services supervisor. op 8 mei 2024
Dear John,I'm delighted to hear that you enjoyed your stay! Cozy can often be the best adjective for a room that feels just right. We hope to have the chance to welcome you very soon !

10/10 – Uitstekend

Andrea

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Allowed early check in to accommodate lunch plans. Great location. Very comfortable bed.
1 nacht verbleven in mei 2024
Reactie van Leticia - Guest services supervisor. op 8 mei 2024
Dear Andrea,We're thrilled you enjoyed the early check-in and found the location convenient. It's fantastic to hear you had a comfortable stay!

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really good value, nice central location and great staff. Nice little cafe/bar in the lobby.
1 nacht verbleven in april 2024
Reactie van Lise - Assistant Guest Services Manager op 3 mei 2024
Dear John, thank you so much for your kind words and for choosing to stay with us! We're thrilled to hear that you enjoyed your experience, especially our central location, great team, and cozy cafe/bar. We appreciate your positive feedback and hope to welcome you back again very soon!

8/10 – Goed

John

Reisde met partner
Positief: Netheid, personeel en service
Enjoyed our stay (2 nights) Only one issue for me was the slat blinds on windows, not complete blackout! So important for a good night sleep, and a bit surprised, don’t come across this issue usually.
2 nachten verbleven in april 2024
Reactie van Lise - Assistant Guest Services Manager op 4 mei 2024
Dear John, thank you so much for your feedback! We're glad to hear that you enjoyed your stay overall. We apologize for the inconvenience with the blinds not providing complete blackout. Your input is vital as we are constantly striving to improve our guests' experience. We hope to welcome you back very soon for an even better experience.

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A totally cool and unique boutique hotel. Well located downtown close to Parliament, rideau canal, etc.
5 nachten verbleven in april 2024
Reactie van Lise - Assistant Guest Services Manager op 3 mei 2024
Dear Paul, thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found our boutique hotel to be cool and unique. We're glad our downtown location worked well for you, making it convenient to explore attractions like Parliament and the Rideau Canal. We hope to welcome you back again very soon!

8/10 – Goed

Virginie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property overall.
2 nachten verbleven in april 2024
Reactie van Leticia - Guest services supervisor. op 1 mei 2024
Dear Virginie,Thank you so much for choosing us for your stay, I am It brings me great pleasure to learn that you had a positive experience. We hope to see you again very soon !

8/10 – Goed

Daehyuk

Positief: Netheid, personeel en service en voorzieningen
There is no parking space
1 nacht verbleven in april 2024
Reactie van Lise - Assistant Guest Services Manager op 3 mei 2024
Dear Daehyuk, thank you for sharing your feedback with us. We're sorry to hear that the parking facilities did not meet your expectations. Although we do not have parking onsite we do have covered public parking conveniently located right across the street. We hope that we will have the pleasure to welcome you again very soon.

10/10 – Uitstekend

Dee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Leticia - Guest services supervisor. op 1 mei 2024
Dear Dee, thank you so much for the perfect score! We're delighted that you enjoyed your stay with us and look forward to welcoming you again very soon!

10/10 – Uitstekend

Catherine

Positief: Netheid, personeel en service
I had a great stay, the rooms were comfortable and clean and it's in a great location.
2 nachten verbleven in april 2024
Reactie van Leticia - Guest services supervisor. op 1 mei 2024
Dear Catherine,Thank you so much for the perfect score! We're delighted that you enjoyed your stay with us. I will definitely pass along your kind words to our teams, which I am sure will be thrilled to read them!We are looking forward to welcoming you again very soon!Best regards,

10/10 – Uitstekend

Cam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Leticia - Guest services supervisor. op 1 mei 2024
Thank you so much, Cam, for your perfect rating of 5 out of 5! We can't wait to welcome you back again soon!

10/10 – Uitstekend

Rui

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property
2 nachten verbleven in april 2024
Reactie van Florence op 27 apr 2024
Thank you for your great review, Rui! We are so happy you enjoyed your stay. We hope you had safe travels, and we hope to see you again next time!

10/10 – Uitstekend

Arthur

2 nachten verbleven in maart 2024
Reactie van Florence op 26 apr 2024
Thank you so much for your great review, Arthur! We are so happy you enjoyed your time here and hope you had safe travels!

10/10 – Uitstekend

Vu Hoang

1 nacht verbleven in april 2024
Reactie van Leticia, Guest services supervisor. op 13 mei 2024
Dear Vu Hoang,Thank you for your perfect score! We hope to have the pleasure of welcoming you again soon !

10/10 – Uitstekend

Jacob

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay and staff, bed was comfy and loved the bathroom. No parking though did make me nervous to leave my car in the street but it was a goo stay. It was conveniently close to everything downtown though I would recommend this hotel.
1 nacht verbleven in april 2024
Reactie van Lise - Assistant Guest Services Manager op 24 apr 2024
Dear Jacob, thank you so much for your wonderful review! We're thrilled to hear that you had a great stay with us and that you found our staff, bed, and bathroom to your liking. We do have a covered public parking, right across the street, that we also suggest to our guests. We appreciate your recommendation and hope to welcome you back again soon!

10/10 – Uitstekend

Sandra

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly and helpful, and rooms were clean.
1 nacht verbleven in april 2024
Reactie van Lise - Assistant Guest Services Manager op 24 apr 2024
Dear Sandra, thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay with us and that our friendly staff and clean rooms made your visit memorable. We hope to welcome you back again very soon!

6/10 – Redelijk

Emilie

2 nachten verbleven in april 2024
Reactie van Leticia, Guest services supervisor. op 13 mei 2024
Dear Emilie,Thank you for your rating. We appreciate your feedback and hope to make your next experience even better !

8/10 – Goed

Sylvie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Chambre spacieuse et très fonctionnelle
2 nachten verbleven in april 2024
Reactie van Lise - Directrice adjointe, service à la clientèle op 22 apr 2024
Chère Sylvie,merci d'avoir pris le temps de nous faire parvenir vos commentaires positifs.Nous sommes ravis que vous ayez apprécié votre séjour et trouvé la chambre spacieuse et fonctionnelle. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt !

10/10 – Uitstekend

cheryl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Leticia - Guest services supervisor. op 22 apr 2024
Dear Cheryl, thank you so much for the perfect score! We're delighted that you enjoyed your stay with us and look forward to welcoming you again very soon!

10/10 – Uitstekend

Phyllis

Reisde met partner
It’s very quiet and very cozy.
1 nacht verbleven in april 2024
Reactie van Lise - Assistant Guest Services Manager op 22 apr 2024
Dear Phyllis, thank you so much for your kind words, for choosing to stay with us and for your perfect score! We're thrilled to hear that you found our hotel quiet and cozy. We hope to welcome you back very soon!

10/10 – Uitstekend

Mary

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the Alt properties
3 nachten verbleven in april 2024
Reactie van Lise - Assistant Guest Services Manager op 17 apr 2024
Dear Mary, thank you so much for your wonderful feedback and for choosing Alt properties! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back for another great experience very soon!

10/10 – Uitstekend

Mathieu

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
L’eau de la douche et du lavabo étais bouillante incapable d’abaisser la température… sinon la chambre étais incroyable et personnel super gentil
1 nacht verbleven in april 2024
Reactie van Lise - Directrice adjointe, service à la clientèle op 17 apr 2024
Cher Mathieu, merci infiniment d'avoir pris le temps de nous faire parvenir vos commentaires. Je suis ravie de savoir que vous avez apprécié votre chambre et notre équipe. Je suis, par contre, désolée d'apprendre que vous avez eu des problèmes avec la température de l'eau. Je vais immédiatement enquêter afin de m'assurer que cela ne se reproduise plus à l'avenir. . Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt!

10/10 – Uitstekend

George

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was amazing everyone there is so friendly and always so nice walking by and being greeted by staff.
2 nachten verbleven in april 2024
Reactie van Anushka op 14 apr 2024
Hello George, We wanted to extend our heartfelt thanks for your sweet review. Your feedback is appreciated, and we're grateful for the time you took to share your experience. We're thrilled to hear that you enjoyed your stay with us.We're already looking forward to your next visit, and we can't wait to welcome you back soon!

10/10 – Uitstekend

Maude

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Superbe hotel, la chambre est parfaite et l'endroit est tranquille
1 nacht verbleven in april 2024
Reactie van Leticia - Superviseure au service à la clientèle op 14 apr 2024
Nous vous remercions sincèrement pour vos aimables mots ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour chez nous et que vous avez trouvé notre hôtel superbe, la chambre parfaite, et l'endroit tranquille. Votre satisfaction est notre priorité absolue, et nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite.

8/10 – Goed

Charles, Deer Park

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very nice
3 nachten verbleven in april 2024
Reactie van Leticia, Guest services supervisor. op 8 apr 2024
Dear Charles,Thank you for your feedback and for choosing to stay with us! We're glad you enjoyed your stay and look forward to welcoming you back soon!

10/10 – Uitstekend

Nam

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like that it was a quiet hotel, and loved the aesthetics. The only thing that was annoying was that the water pressure was really low.
6 nachten verbleven in maart 2024
Reactie van Florence op 4 apr 2024
Thank you so much for your feedback, Nam! We are sorry the water pressure was not satisfactory and rest assured we are looking into this. We remain happy you enjoued the hotel and we hope to see you again in the future!

10/10 – Uitstekend

Kirby

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Florence op 2 apr 2024
Thank you for your great review, Kirby! We truly hope to welcome you again in the future!

6/10 – Redelijk

Laura

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We could hear activity next door/in the hall while in our room. No privacy in the bathroom in our room (the design of the door and in the shower)
3 nachten verbleven in maart 2024
Reactie van Leticia, Guest services supervisor. op 24 mrt 2024
Hi Laura,Thank you for bringing these issues to our attention; we appreciate your feedback to help us enhance our services. I am very disappointed to hear that you were not able to fully enjoy your stay with us due to a disturbance caused by neighboring guests. Your feedback is invaluable to us, and we will address the design issues promptly to ensure a more comfortable stay for future guests. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.Thank you !Leticia,Guest services supervisor.

8/10 – Goed

JOSHUA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Lise - Assistant Guest Services Manager op 27 mrt 2024
Thank you for your feedback and for choosing to stay with us! We're glad you enjoyed your stay and look forward to welcoming you back soon!

4/10 – Matig

Hocine

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nothing appealing in this hotel, no restaurant, its dormitory. it doesn't reflect the what it advertized.
2 nachten verbleven in maart 2024
Reactie van Florence op 18 mrt 2024
Thank you for taking the time to share your feedback, Hocine. We are sorry to learn that we did not live up to your expectations. Please feel free to reach out to me to discuss your stay further. We do hope to have the opportunity to welcome you back so we can regain your trust.

8/10 – Goed

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Florence op 13 mrt 2024
Thank you for your review Daniel! We hope to welcome you back again soon and ensure a 5 star experience!

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s really modern and the rooms are clean.
2 nachten verbleven in maart 2024
Reactie van Florence op 10 mrt 2024
Thank you for the 5 out of 5 review, Mary! We are so pleased you enjoyed your stay and our rooms, and on behalf of the entire team at Alt Ottawa we hope to see you again soon!