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Beoordelingen van Andaz Ottawa Byward Market - a concept by Hyatt

4 out of 5
Andaz Ottawa Byward Market - a concept by Hyatt
325 Dalhousie Street, Ottawa, ON

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 843 van 1390 beoordelingen" "
Gastenscore: 8 - Goed. 311 van 1390 beoordelingen" "
Gastenscore: 6 - Redelijk. 115 van 1390 beoordelingen" "
Gastenscore: 4 - Matig. 71 van 1390 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 50 van 1390 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Wilhelmina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mooi hotel in het centrum van Ottawa. Ruime kamer en badkamer. Schoon. We komen zeker terug in dit hotel.
1 nacht verbleven in oktober 2022

6/10 – Redelijk

Chris

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel doesn't have its own parking so if you're there on a night when the area is busy you have to park a couple blocks away. Byward is riddled with junkies and the homeless if I were a less physically capable person I would be concerned for my safety walking around there alone.
2 nachten verbleven in april 2024
Reactie van Guest services op 29 apr 2024
Hello, and thank you for your feedback. With all of the construction around us and our own as we build a second tower, we are slowly losing our self parking lot. This will be replaced with Valet parking in the very near future until our parking garage is completed. Have a delightful day

10/10 – Uitstekend

Brianna

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the overall look of the hotel and the fact that it was convienient could have had better parking
1 nacht verbleven in april 2024
Reactie van Front Office op 29 apr 2024
Dear Brianna,Thank you for your review. We truly appreciate your valuable comments. Looking forward to welcoming you back.Best regards,

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic experience. Staff was very friendly and helpful. Our room was clean and modern. Complementary wine, pop, and water. The cocktail lounge was wonderful and has a great view. 10 out of 10
1 nacht verbleven in april 2024
Reactie van Front Office op 29 apr 2024
Dear Daniel,Thank you for your review. We truly appreciate your valuable comments. Looking forward to welcoming you back.Best regards,

6/10 – Redelijk

Tomilola

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The information online is misleading. I chose to stay here because it says parking available but turned out parking wasn’t available. It made my stay inconvenient.
1 nacht verbleven in april 2024
Reactie van Guest services op 29 apr 2024
Hello, and thank you for your feedback. With all of the construction around us and our own as we build a second tower, we are slowly losing our self parking lot. This will be replaced with Valet parking in the very near future until our parking garage is completed. Have a delightful day

10/10 – Uitstekend

Lorne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great clean hotel in the Byward Market area. Room are larger and modern. Common areas are maintained and clean. There is construction behind the hotel. Some rooms are impacted by the noise and the hotel provided ear plugs in the room. The noise wasn’t that bad.
2 nachten verbleven in april 2024
Reactie van Front Office op 25 apr 2024
Dear Lorne,Thank you for your review. We truly appreciate your valuable comments. We look forward to welcoming you back in not too distance future.Best regards,

10/10 – Uitstekend

Valerie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Front Office op 23 apr 2024
Dear Valerie,Thank you for your review. Looking forward to welcoming you back.Best regards,

6/10 – Redelijk

Josee

This hotel is alright…your definitely paying for convenience. Easy getting around if you stay here. We got a nice view of the construction going on next door lol. There is parking at the back of the building which we paid 35$ for a 24hr parking timeframe. This is not a hotel I would go out of my way too book at next time im in the area.
1 nacht verbleven in april 2024
Reactie van Andaz Ottawa op 22 apr 2024
Thank you for your review. We will be under construction of our new tower for another couple of years. We hope that you will give us another chance and please reach out in advance and we can be sure to block you into a room on the other side.

10/10 – Uitstekend

Daniela

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall hotel was clean and nice. However, area is surrounded by suspicious figures.
1 nacht verbleven in april 2024
Reactie van Andaz Ottawa op 22 apr 2024
Thank you for your review. We home that you return to visit soon.

10/10 – Uitstekend

Rachelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Andaz Ottawa op 22 apr 2024
Thank you for your review. We home that you return to visit soon.

10/10 – Uitstekend

Erin

Positief: Netheid, personeel en service en voorzieningen
Great rooftop bar with views
3 nachten verbleven in april 2024
Reactie van Front Office op 19 apr 2024
Dear Erin,Thank you for your review. Looking forward to welcoming you back!Best regards,

8/10 – Goed

Shawna

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
For the price of this property the customer service is extremely poor.
1 nacht verbleven in februari 2024
Reactie van Front desk op 17 apr 2024
Thank you for your review regarding your recent stay at the Andaz Ottawa Byward Market. We were disheartened to hear about your experience at our hotel, and we sincerely apologize for the inconvenience and disappointment you endured during your stay. We take guest feedback very seriously, as it helps us identify areas where we can improve our services and enhance the overall guest experience. I was hoping that you could provide more details so that the appropriate measures can be taken?

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were very helpful and accommodating. The rooms are great, the location is the only downfall.
1 nacht verbleven in april 2024
Reactie van Front Office op 16 apr 2024
Dear Michelle,Thank you for your review. We truly appreciate your valuable comments. Looking forward to welcoming you back.Best regards,

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thoroughly enjoyed my stay. The hotel is very clean and the staff are very friendly. I’d certainly stay here again.
2 nachten verbleven in april 2024
Reactie van Front Office op 16 apr 2024
Dear Daniel,Thank you for your review. We truly appreciate your valuable comments. Looking forward to welcoming you back.Best regards,

10/10 – Uitstekend

Cindy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Front Office op 16 apr 2024
Dear Cindy,Thank you for your review. We look forward to seeing you again!Best regards,

8/10 – Goed

Jean-Pascal

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Walkable distance to Buy market and Parliament Hill. Lof of dining options around. Wonderful view from the terrace.
1 nacht verbleven in april 2024
Reactie van Front Office op 11 apr 2024
Dera Jean-Pascal,Thank you for your review. We truly appreciate your valuable comments. Look forward to seeing you again!Best regards,

10/10 – Uitstekend

Howard

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel
1 nacht verbleven in april 2024
Reactie van Front Office op 8 apr 2024
Dear Howard,Thank you for your review. We look forward to seeing you again!Best regards,

10/10 – Uitstekend

Tim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Office op 3 apr 2024
Dear Tim,Thank you for your review. We look forward to seeing you in not too distance future.Many Thanks,

10/10 – Uitstekend

Elise

1 nacht verbleven in maart 2024
Reactie van Andaz Ottawa op 22 apr 2024
Thank you for your review . We home that you return to visit soon.

10/10 – Uitstekend

Jennifer, cary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel and the staff were great! Parking was $35/night right next door. Room was large and clean with beautiful views of the sunset from our all glass wall on the 7th floor. They were even better from the rooftop patio. Would have been nice if it was in use with the fire pits, but understandable with it still being chilly/time of year. Didn’t eat at the hotel restaurants, more ventured and explored the area and local food surrounding it. This is where it was more unsafe. ESP at night with homeless everywhere panhandling and walking behind you as you walk. Some folks with mental health concerns and substance abuse very obviously mixed in there. Nothing the hotel can do and had a security officer in the front lobby in the evenings to help as much as they can. It’s an Ottawa concern and not hotel.
2 nachten verbleven in maart 2024
Reactie van Olivia op 30 mrt 2024
Thank you for providing your feedback on your stay at the Andaz Byward Market! We are so glad that you were able to enjoy all the different features that the Byward Market has to offer. We are also glad that our security provided a safe and secure second home for you.

8/10 – Goed

Katya

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
It was amazing, has security which kept the people out and felt safe
1 nacht verbleven in maart 2024
Reactie van Olivia op 30 mrt 2024
Thank you for taking the time to provide feedback from your stay. We are so glad that you enjoyed your stay, and that security made you feel safe! We sincerely hope to host you again soon as it was a pleasure.

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The guest in 1014 were load, drunk and this went on all night
1 nacht verbleven in maart 2024
Reactie van Olivia op 30 mrt 2024
Thank you for providing your valued feedback on your stay at the Andaz Byward Market. We apologize that this was your experience. During your next stay with us, please let us know if any disturbances so we can fix the issue for you right away! We hope to welcome you back again soon!

2/10 – Ontzettend slecht

Timothy

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Stayed there a few times on Business, it was decent and convenient. Last time I stayed I gave them My license plate for parking as I always have. I ended up getting a parking ticket for the first and second day. The front desk clerk told me they would sort it out and get back to me. When I returned to follow up, the front end manager refused to help and then said the Hotel Manager was too busy and too important to help me. I will never stay there again, and will be sure to warn others about the arrogance of the staff.
3 nachten verbleven in januari 2024
Reactie van Front Office op 8 apr 2024
Hello Timothy,I am disappointed to hear that you had issues with our staff, however please be assured that the parking tickets have been cancelled with Indigo. Our partnership with Indigo is ending and we will soon have our own valet team.Our front office manager has been informed of the attitude issue and will speak with those involved. We appreciate you bringing this to our attention.

10/10 – Uitstekend

Peter

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great visit. Staff was awesome. 16th bar for night cap was perfect. Stayed open past 11! View was east. Next time will ask for west. Prepaid parking was refunded after it got too full.
1 nacht verbleven in maart 2024
Reactie van Front Office op 27 mrt 2024
Dear Peter,Thank you for your review. We truly appreciate your valuable feedback. Looking forward to welcoming you back.Best regards,

8/10 – Goed

Derek

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Office op 27 mrt 2024
Dear Derek,Thank you for your review. Looking forward to welcoming you back.Best regards,

10/10 – Uitstekend

Chris

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thatcher was amazing with an early check in and an upgrade to a corner room!
1 nacht verbleven in maart 2024
Reactie van Olivia op 30 mrt 2024
Thank you for sharing your experience at the Andaz Byward Market. We hope to host you again in the near future!

10/10 – Uitstekend

Shawnee

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love this hotel
1 nacht verbleven in maart 2024
Reactie van Front Office op 21 mrt 2024
Dear Shawnee,Thank you for your review. Looking forward to welcoming you back.Best regards,

10/10 – Uitstekend

Jessica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only negative is all the contruction beung done around the building.
1 nacht verbleven in maart 2024
Reactie van Front Office op 21 mrt 2024
Dear Jessica,Thank you for your review. We truly appreciated for your comment. Looking forward to welcoming you back in not too distance future.Best regards,

10/10 – Uitstekend

Chantal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Office op 20 mrt 2024
Dear Chantal,Thank you for your review. Looking forward to welcoming you back.Best regards,

10/10 – Uitstekend

Batul

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful interior and great service! Only downside is the parking situation but hopefully in the near future they can expand on that.
1 nacht verbleven in maart 2024
Reactie van Front Office op 19 mrt 2024
Dear Batul,Thank you for your review. We truly appreciate your valuable comment. Looking forward to welcoming you back!Best regards,

10/10 – Uitstekend

Susan

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel to stay !
1 nacht verbleven in maart 2024
Reactie van Front Office op 19 mrt 2024
Dear Susan,Thank you for your review. We truly appreciate your feedback. Looking forward to welcoming you back!Best regards,

4/10 – Matig

Sinduja

2 nachten verbleven in maart 2024
Reactie van Front Office op 19 mrt 2024
Dear Sinduja,Sorry to learn that we are not meet your expectations. Please do not hesitate to contact us at ottawa.guest@andaz.com if you have any questions or assistance. Best regards,

10/10 – Uitstekend

Cynthia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the room and the view. Easy check in, lovely staff. Great atmosphere.
1 nacht verbleven in maart 2024
Reactie van Front Office op 19 mrt 2024
Dear Cynthia,Thank you for your review. We truly appreciate your feedback. Looking forward to welcoming you back!Best regards,

10/10 – Uitstekend

Rob

1 nacht verbleven in maart 2024
Reactie van Front Office op 8 apr 2024
Dear Rob,Thank you for your review. We look forward to seeing you again!Best regards,

10/10 – Uitstekend

Oswin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service and convenient location.
1 nacht verbleven in maart 2024
Reactie van Front Office op 19 mrt 2024
Dear Oswin,Thank you for your review. We truly appreciate your feedback. Looking forward to welcoming you back!Best regards,

10/10 – Uitstekend

AndrewAndAshley

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience.
2 nachten verbleven in maart 2024
Reactie van Front Office op 19 mrt 2024
Dear Andrew & Ashley,Thank you for your review. We truly appreciate your feedback. Looking forward to welcoming you back!Best regards,

10/10 – Uitstekend

Marichel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very modern, the room feels new, and the hotel staff were very accommodating. Check-in, arranging for in and out parking and check-out were effortless. The hotel is situated right across Byward Market and is walking distance to most sites. We upgraded to a higher floor room facing the Parliament, making for a very scenic view, especially during sunset.
2 nachten verbleven in maart 2024
Reactie van Front Office op 19 mrt 2024
Dear Marichel,Thank you for your review. We truly appreciate your valuable feedback. Looking forward to welcoming you back soon!Best regards,

10/10 – Uitstekend

GTA

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Lots of homeless in down town Ottawa. Be aware in the night.
1 nacht verbleven in maart 2024
Reactie van Front Office op 19 mrt 2024
Dear GTA,Thank you for your review. Looking forward to welcoming you back soon!Best regards,

10/10 – Uitstekend

Shona

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff, a glass of wine at check in, free chips and beverages in room each day.
5 nachten verbleven in maart 2024
Reactie van Front Office op 19 mrt 2024
Dear Shona,Thank you for your review. We truly appreciate your valuable feedback. Looking forward to welcoming you back soon!Best regards,

8/10 – Goed

Isabel, Mississauga

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location. Walking distance to almost everything needed. Restaurants, bars, shops convenience stores and coffee. With that being said, it’s also noisy at night but the hotel provides earplugs. TV was a struggle to use. Staff was friendly and helpful. We tried both restaurants and the food was just ok.
3 nachten verbleven in maart 2024
Reactie van Front Office op 19 mrt 2024
Dear Isabel,Thank you for your review. We truly appreciate your valuable feedback. Looking forward to welcoming you back soon!Best regards,

8/10 – Goed

Kyler

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were kind and very welcoming upon check in.
2 nachten verbleven in maart 2024
Reactie van Front Desk op 19 mrt 2024
Dear Kyler,Thank you for your review. We truly appreciate your valuable comments. Looking forward to welcoming you back soon!Best regards,

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Facilities were modern & very clean. Gym was great. Amenities were very good. Staff were just wonderful!
2 nachten verbleven in maart 2024
Reactie van Front Desk op 19 mrt 2024
Dear David,Thank you for your review. We truly appreciate your valuable comments. Looking forward to welcoming you back in not too distance future.Best regards,

10/10 – Uitstekend

Loic

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
tres bien
1 nacht verbleven in maart 2024
Reactie van réception op 19 mrt 2024
Merci pour votre avis. Nous apprécions vraiment vos précieux commentaires. Au plaisir de vous accueillir à nouveau bientôt !

10/10 – Uitstekend

Heidi

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
6 nachten verbleven in februari 2024
Reactie van Front Desk op 6 mrt 2024
Thank you for your review. Looking forward to welcoming you back in not too distance future.

10/10 – Uitstekend

Beverly

1 nacht verbleven in maart 2024
Reactie van Front Office op 27 mrt 2024
Dear Beverly,Thank you for your review. We look forward to seeing you in not too distance future.Best regards,

10/10 – Uitstekend

robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Office op 4 mrt 2024
Thank you for your review. Looking forward to seeing you again!

10/10 – Uitstekend

Brayden

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Office op 4 mrt 2024
Thank you for your review. Looking forward to seeing you again!

10/10 – Uitstekend

Zhen, Richmond Hill

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good staff. Clean.
1 nacht verbleven in januari 2024
Reactie van Front Office op 4 mrt 2024
Thank you for your review. We truly appreciate your valuable comments. Looking forward to seeing you again!

10/10 – Uitstekend

Benoit

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bel hôtel, employés courtois
1 nacht verbleven in maart 2024
Reactie van Front Office op 4 mrt 2024
Merci pour votre avis. nous apprécions vraiment votre commentaire. Dans l'espoir de vous revoir!

10/10 – Uitstekend

Katherine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was wonderful, great location. Parking meter charges us 2x and is a public lot not hotel owned.
2 nachten verbleven in februari 2024
Reactie van Front Desk op 28 feb 2024
Thank you for your review. We truly appreciate your comments. Looking forward to seeing you again!